quest software - dan falconer
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© 2011 Quest Software, Inc. ALL RIGHTS RESERVED
Desktop, Server, Cloud – Your Quest for Simple Management
Dan Falconer
© 2011 Quest Software, Inc. ALL RIGHTS RESERVED
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Quest is a highly innovative company focused on helping
companies simplify and reduce the cost of managing IT
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Industry Leadership
PartnershipsRecognition
• Two-time winner, Microsoft Global ISV
Partner of the Year Award
• Microsoft Partner of the Year in Advanced Infrastructure
Solutions, Active Directory, 2009
• A leader in Gartner’s Magic Quadrant for Application Performance
Monitoring1
• #2 in North American Application Management Marketplace Based on
Total Software Revenue for 20092
• #2 in North American Database Management Software Marketplace based
on Total Software Revenue for 20092
• #5 in the IT Management Software Market, 20093
1 - Gartner, Magic Quadrant for Application Performance Monitoring, Will Cappelli, February 18, 2010.
2 - Gartner, Market Share: IT Operations Management Software Worldwide, 2008, Rene Millman, Alan Dayley, Matthew Cheung, June 2, 2009.
3 - Forrester, Market Overview: The IT Management Software Market in 2009, JP Garbani, Peter O’Neill, March 13, 2009.
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Key Stats
• 2010 revenue up 10%
• Exceeded margin goals:
• 18.5% in ‘08
• 22.5% in ‘09
• 23.1% in ’10
• Operating income up $22M
• Cash flow up 7.5% to $185M
• $493M in cash and investments
• 100,000+ customers (87% of Fortune 500
Financial Strength
Annual Revenues
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• Over 60 offices throughout the Americas, Europe, and Asia Pacific
• Corporate Headquarters in the US, UK, and Singapore
• 3,400+ employees worldwide
Global Presence
Aliso Viejo, California
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Industry Leaders Depend on Quest
F i n a n c e
R e t a i l
Te l e c o m
H e a l t h c a r e
A u to m o t i v e
P u b l i c S e c t o r
Te c h n o l o g y
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Applications
Communications
Virtual Platforms
The Challenge: Complexity Kills• IT infrastructures continue to grow more complex, budgets don’t keep pace• Physical, virtual, on-premise, and cloud options add to the challenge• Added complexity drives up cost
Operating Systems
Databases
CloudOn Premise
Desktop
Network
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Small
Private
Companies
Large
“Mega IT”
Vendors
The Solution: Choices• Traditional “mega” IT vendors offer broad, integrated solution suites
– But… innovation is slow, suites are complex and burdensome to own
• Smaller, more focused vendors offer innovative solutions– But… breadth is limited, support & services options are limited, vendor risk is high
• Quest offers the best of both worlds– Rapid innovation, focused capabilities, broad solution set, vendor strength & stability
Too Risky Too Complex
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Innovation Through R&D
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
CompuwareCA BMCCitrix
Quest invests 18.5% of revenues in R&D
18.5%
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Innovation Through Acquisition
Quest has a track record of acquiring leading technologies and accelerating
their innovation & market adoption…
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The Right Functions on the Right Platforms
Performance
Monitoring
Development
Data Protection
Identity
Management
Migration
Administration
PHYSICAL I VIRTUAL I CLOUD
FUNCTIONS PLATFORMS
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Physical
Virtual
Cloud
Desktops,
Applications,
Databases
Sales Force Automation,
App Stores, Employee
Self-Service, Dev/Test/Prod
Databases, Applications,
Storage, Network
The Transforming Data CenterPhysical, Virtual and Cloud
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The Transforming Data Center
Evidence of IT’s Shift in Priorities for 2010
“In our 2009 Data Center Spending
Intentions Survey, Desktop Virtualization and
cloud Computing services ranked at the very
bottom of the list…”
- Mark Bowker,
Lead Analyst
Getting to the bigger truth. ™
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Key Challenges of Transformation
1. Ensure Performance, Availability & Capacity Manage capacity, growth, & sprawl
2. Protect the Environment Ensure disaster recovery & business continuity
3. Align the business and the technology Reduce CapEx and OpEx & increase business agility
4. Execute for flexibility, scalability and cost effective Plan for automation
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Quest Virtualization and Cloud Management
Improve operational efficiency and reduce costs across the entire virtual environment—
from server to cloud to desktop.
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Server Virtualization Management Solutions
Data Protection
Enable Disaster Recovery and
Business Continuity
• Backup & Recovery
• Disaster Recovery
• Conversion
Administration
Optimize virtual Infrastructure
and Improve Productivity
• Script-Based Administration
• Provisioning & Management
• Storage Optimization
One Vendor with a Complete Portfolio of Virtualization Management Solutions
Monitoring
Ensure Performance and
Improve Capacity Planning
• Performance Monitoring
• Capacity Planning
• Chargeback
• Service Management
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Problem Space
Virtualization
Management
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Problem Space Detecting, Diagnosing and Resolving Problems
Clarity
•Understanding the virtual infrastructure
•Determining performance and availability
Expertise
•Diagnosing problems
•Understanding the impact on other resources
Relationships
•Defining relationships between components
•Shared resources = operational challenges
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Problem Space Difficult to Plan for Growth and Change
Calculate
•Determining growth over time
•Understanding change
Scope
•Revealing unexpected growth for planning
•Anticipating future needs
Inform
•Forecasting and trending
•Planning based on scenarios
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Problem Space Unable to Associate Costs for Use of Infrastructure
Model
•Determining how to group and allocate costs
•Multiple groups use infrastructure resources
Track
•Determining resource utilization
•Capturing costs by host or group
Charge
•“Billing” accurately
•Multiple models may be needed
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Problem Space Connecting business SLAs to infrastructure
Define
•Determining what components support key services
Measure
•Understanding service performance
•Meeting SLA commitments
Report
•Informing key stakeholders of service quality, service health and availability
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The Ideal SolutionUnderstand, find and fix
Performance
Management
& Monitoring
Capacity
Planning
Service
Management
Chargeback
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Performance
Management
& Monitoring
Capacity
Planning
Service
Management
Chargeback
Automation
Virtual /
Physical
Storage
Infrastructure
Applications
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vFoglight Validation
•6,500+ Customers Worldwide
•Serving SMB through EnterpriseServing Customers
•VMware Ready Optimized™
•Supports vSphere & extends vCenter
•New Hyper-V platform support
Extending Hypervisors
•High value, low cost solution
•Easy to install and use
•Scalable architecture and platform
Providing Value
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STORAGE SERVERS NETWORK
Cloud computing is a model for enabling convenient, on-demand network
access to a shared pool of configurable computing resources (e.g., networks,
servers, storage, applications, and services) that can be rapidly provisioned and
released with minimal management effort or service provider interaction. ~NIST, v15
Quest’s Six Essential Characteristics
of the Cloud:• On-Demand Self-Service
• Self-Management
• Shared Resource Pools
• Rapid Elasticity
• Measured Service
• Broad Network Access
Level-Set | Cloud Computing
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Software-as-a-Service (SaaS)
• Typically offered in a public model
• Focused on end-user applications
Platform-as-a-Service (PaaS)
• Application development platforms
• Offered as public & private clouds
Infrastructure-as-a-Service (IaaS)
• Full range of IT service delivery
• Elastic infrastructure for the enterprise
• Often offered in private clouds
SERVICE MODELS EXAMPLES / ENABLERS
CLOUD HOUSING & ACCESSIBILITY
Public
• Minimal up-front investment
• Pay-as-you-go
• Risky for secure data
• Ease-of-use challenges
Private
• Behind corporate firewall
• Highly available / flexible
• Requires infrastructure and ongoing
maintenance
Hybrid/Federated
• Future model with sharing between
private/public
• Immature but promising
Level-Set | Cloud Computing
27Adapted from Gartner, Inc.
Volume
Degree of StandardizationMore
Standard
More
Custom
Low
High
Custom
Project
Complex
Single-Instance
Application
Disaster
Recovery
Services
Database
Services
Web
Services
Dev/Test
Provisioning
Services
Hands-On
Training
Services
POC/Evaluation
Services
Candidates for Private Cloud are
High Volume & Standard
Level Set | Private Cloud Services & Use Cases
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Challenge | The IT Service Delivery Gap
Characteristics
• Lengthy or Missed Service Delivery SLAs
• Missed User Expectations
• Large and Growing Backlog of Service Requests
• Inefficient Use of Staff and Infrastructure Resources
• Resource and VM Sprawl
User Demand fo
r Infra
structure &
Services
The IT Service
Delivery Gap
Business Growth
IT Resources ($$)
• Capital / Staff
• DCA Tools
Result
Missed Opportunities ($$$)
Inhibited Business GrowthMissed User
Expectations
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Solution | Automated, Cloud-Based Service Delivery
Characteristics
• On-Demand Self Service
• Pre-Approved Standardized IT Service Offerings
• Shared Pools of I/F Resources
• Self Management of I/F Resources
• Resource Utilization Reporting and Chargeback
User Demand fo
r Infra
structure &
Services
Business Growth
Result
Increased Quality of Service
Increased Staff Productivity
Reduced Capital Costs
Accelerated Business Growth
Private Cloud
Automation
IT Resources ($$)
• Capital / Staff
• DCA Tools
The IT Service
Delivery Gap
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Quest Cloud Automation PlatformThe Quest ® Cloud Automation Platform enables organizations to deploy and manage secure cloud infrastructures to gain business agility and reduce costs.
•Purpose-Built for Cloud Computing
•Broad Solution Set
•Proven Enterprise Scalability
•Enhance and Extend Virtualization, DC Automation
•Numerous Granted Cloud Computing Patents
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• Increase utilization far beyond virtualization:Virtualization average = 40%; Cloud average = 75-95%
• Dynamically manage past, present, and future capacity with guaranteed reservations and elastic services
• Avoid vendor lock-in: use your choice of infrastructure, hypervisor, and monitoring platforms
Minimize CapEx and Optimize Utilization
with Infrastructure Timesharing
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Reduce OpEx and Drive Productivity
with Policy-Based Self-Service
• Delegate administrative tasks safely with policy-based self-service
• Deploy complex, multi-tier services at the click of a button
• Eliminate sprawl with guaranteed reservations and automatic reclamation
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Align IT with Business Needs
to Empower IT and End Users
• Break the never-ending provisioning/reclamation cycle to focus on strategic initiatives
• Meet and exceed SLAs by ensuring that end users get the resources they need, when they need
them
• Create an agile, responsive IT organization
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Critical Cloud Technology Components
Physical I/F
STORAGE SERVER NETWORK
Virtual I/F Directory Services
Patch Management
Enterprise Monitoring
Disaster Recovery Services
Change Management (CMDB)
IT Asset Management
Capacity Management
Help Desk
Service Catalog
Run Book Automation
REPORTING
Utilization Reporting
Chargeback System
INTEGRATION
App Mgmt. Tools
Web Services API
IT Management Tools
SERVICE DESIGN
Service Lifecycle Mgmt.
Service Library Mgmt.
Service Definition
SELF-SERVICE
Reservation & Scheduling SystemMulti-Tenant
Self-Service Portal
Secure Remote Access
Policy-Based Resource AllocationDynamic Resource Capacity
Management
IT Service Automation Infrastructure Orchestration
Performance Optimization & Mgmt. Availability Services
AUTOMATION SERVICES
Physical
Provisioning
& Automation
OPERATIONS
Administration Dashboard
Event Broadcasting
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•More than 160 successful deployments
•Purpose-built for cloud automation
Proven & Reliable
•Heterogeneous hypervisor support
•100% hypervisor API standards
Hypervisor-Agnostic
•Rapid cloud deployment
•Leverage existing IT investments
Broad Customer Support
•Enterprise scalability, security, and service
•Broad API set for integration with 3rd parties
Best-Supported Cloud Platform
Why Quest?
