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More than Certification DQS Inc. is proud to offer value-adding certification assessments to various customers around the world, but did you know we offer many other services to help your company improve?

With the recent release of ISO 45001, we are ready to assist our OHS 18001 customers (and others interested in the standard) with the transition to ISO 45001:2018. Join our free webinar on April 18 to learn more about the key differences in the new standard. We are already offering Gap Assessments for this standard too.

What is a Gap Assessment?

A Gap Assessment is a limited sample assessment of your system to help you assess your company’s readiness to comply with the standard’s requirements. We offer these at any time, but we find they are most requested when implementing a new standard or when a standard is revised, such as in the case of ISO 45001.

Free Webinars

As we already mentioned our ISO 45001 webinar, DQS offers free webinars throughout the year that we think would be useful to our customers. Our next free webinar is the General Data Protection Regulation (GDPR) webinar on March 20, and registration can be found on our website.

We also have many of those webinars recorded and placed on our website at dqsus.com/information-center/recorded-webinars/.

Courses for Standard Revisions

When we find a widespread need for informational sessions during a transition for a standard, we offer courses on the major changes to that standard. We have been able to serve our customers with many ISO 9001:2015 and ISO 14001:2015 courses in the past few years. Stay tuned for information on ISO 45001 courses coming soon!

Why Have a Non-Certification Assessment?

We occasionally find that customers need assessments that have a specific focus based on their needs. For these customers, we can offer a non-certification assessment where we come up with a personalized plan for assessment.

Because companies are so dependent on their suppliers, many find this type of assessment to be an asset for supplier audits to build a better partnership. These audits give a transparency into the supply chain and help to avoid any surprises later on.

Feel free to contact us with any questions on these services at dqsus.com/contact/.

Lisa Brandon, Vice President of Business Development

In this issue:

ISO and CMMI Case StudyPAG E 2

Mercury Products CorpPAG E 3

Massy Group AwardsPAG E 4

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Upcoming FreeWebinars:Register at dqsus.com/

information-center/webinars

GDPR ComplianceWebinarMarch 20 at 1:00PM CT

ISO 45001:2018 Key Highlights WebinarApril 18 at 12:30PM CT

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ISO and CMMI Case Study1.0 Objective

DQS has conducted an integrated assessment combining ISO 9001, ISO 20000-1, ISO 27001, CMMI-DEV and CMMI-SVC. This case study explains the approach used and benefits derived from this method. All data used in this document are indicative. Actual data could not be shared to protect the confidentiality of the customer.

2.0 Background

Capability Maturity Model Integrated (CMMI) was developed by the Software Engineering Institute (SEI). There are three different constellations of CMMI. CMMI-DEV provides process maturity framework for the Software and Systems Engineering organizations, CMMI-SVC provides process maturity framework for IT Services organizations. Process appraisal method for CMMI is known as Standard CMMI Method for Process Improvement (SCAMPI).

ISO 9001 is a standard for general purpose Quality Management Systems. ISO 20000-2 is standard for Service Management Systems, and ISO 27001 is a standard for Information Security Management Systems.

ISO certifications are pre-requisite in most contractual situations. In addition to ISO, organizations often requires showing their process maturity against CMMI-DEV and/or CMMI-SVC.

4.0 Case study

An IT Services Company with 150 employees required for SCAMPI-A appraisal for CMMI-DEV and CMMI-SVC in 2017. Target Maturity Level 3 for both CMMI models. In the same year, the organization was due for their annual surveillance audits for ISO 9001:2015, ISO 20000-1:2011 and ISO 27001:2013 audits. DQS

used their integrated assessment method (SCAMPI + ISO) for this assessment. To achieve optimum efficiency, DQS used one certified SCAMPI Lead Assessor and one ISO Lead Auditor qualified in all three ISO standards and qualified to be a CMMI assessment team member. The organization provided six members for the assessment team. Eight members assessment team conducted this integrated assessment for eight days.

Assessment workflow is below. During the interview sessions, it was transparent to the interviewees whether they are being audited against the ISO standards or appraised against the CMMI. It was a pure process assessment.

Summary of benefits:

• 9 days of audit/assessment time saved

• Direct involvement of organization’s personnel time reduced by 350 hours

• Indirect time (preparation/logistic) for organization reduced by 50%

• One time intervention to the regular business operations of the organization

“This case study explains the approach used and benefits derived from this (integration) method.”

QUICK STATSIf the audits and assessments are done separately, it would take:

• 2 days (on-site) and 30 hours (off-site) to complete ISO 9001

• 2 day (on-site) and 30 hours (off-site) to complete ISO 20000

• 3 day (on-site) and 40 hours (off-site) to complete ISO 27001

• 5 day (on-site) and 400 hours (off-site) to complete CMMI- DEV ML3

• 5 day (on-site) and 400 hours (off-site) to complete CMMI- SVC ML3

This would total 17 days (on-site) and 900 hours (off-site) to complete all of the standards

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Mercury Products Corp. Celebrates 20-Year Anniversary with DQS

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“Our facilities are ISO 9001/ ISO 14001/ IATF 16949 certified, and we are dedicated to continuous improvement”

(from left to right) Scott Mitchell, Mercury Products Corp. CEO, COO, and VP of Operations; Brad McGuire, DQS Inc. President; Hugo Ley, Mercury Products Corp. Quality Manager

Mercury Products Corp. is proud to announce our 20-year anniversary with DQS, and our successful transition and certification from TS 16949 to IATF 16949, which allows us to continue to meet our customer’s expectations.

Also, the improved quality management system helps us continuously improve our operational performance throughout the supply chain and reduce associated risk.

Since 1946, Mercury Products Corp. has provided custom and innovative metal products and assemblies. With capable state-of-the-art manufacturing facilities, Mercury Products Corp. has the resources, flexibility, and expertise to handle all types of programs.

Our facilities are ISO 9001/ ISO 14001/ IATF 16949 certified, and we are dedicated to continuous improvement, quality, cost-saving engineering and ensuring quality and

value-added products and services to meet our customer’s unique requirements. These certifications allow Mercury Products Corp. to show our customers our willingness to improve and hold ourselves to high standards.

We would like to thank DQS for their continued service to us and also thank our current and future customers for their business and trust in working with us and for their recognition of our complete offering as their key source for products and services.

This article was submitted by Mercury Products Corp. DQS Inc. would like to congratulate them on the commitment they made to improvement.

Mercury ProductsQUICK STATSMercury Products Corp. opened their doors in 1946 in Schaumburg, Illinois

The company creates global customer engineered, stamped, or fabricated products serving construction, agricultural, and automotive markets.

Mercury Products Corp. dedicate themselves to improvement, quality and cost-saving engineering

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Massy Gas Receives Inaugural Quality Award from Guyana National Bureau of Standards

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WE WANT TO HEAR FROM

YOU!We at DQS Inc. want to hear all about your accomplishments!

Send us your stories, tag us in your social media posts, and send us news articles written about your success.

Information can be sent to Sara.Gulo@dqsus.com

We look forward to hearing about your success!

The First Guyana National Bureau of Standards (GNBS) National Quality Awards Ceremony was held at the Georgetown Club in Georgetown, Guyana on October 13, 2017. Sixteen companies were considered for the large, medium, and small company quality

awards.

These awards were based on the seven ISO Quality Management Principles.

The Platinum (first place) Manufacture Award for Quality was presented to Massy Gas Ltd., the largest multi-principle gas distribution company in the Caribbean.

The Gold Manufacture Award for Service was presented to Massy Distribution Guyana.

Founded in 1935, Massy Gas Products Ltd. supplies gasses to different companies in the manufacturing, food & drink, agriculture, and healthcare field. They offer a wide range of quality gases; everything from compressed air

to nitrous oxide.

Massy Gas Productions Ltd. has been a client of DQS Inc. for three years and have a certification in ISO 9001:2015. Massy Distribution Guyana has been a DQS client for ten years and is also certified to ISO 9001:20015.

“Massy Gas’ proactive approach to maintaining the highest quality standards within their organization, and their strong sense of understanding the importance of a quality management system has struck a positive cord within our organization,” said Tumi Kwenamore, Customer Service Professional for the account. “I would like to thank Elicia Chapman and her team for their impeccable knowledge and I look forward to doing more business with Massy Gas for many more years to come.”

Congratulations Massy Gas Ltd. and Massy Distribution Guyana on your GNBS Awards!

(from left to right) Mr. Shameer Hoosein, Massy Gas Products CEO; Ms. Elicia Chapman, Massy Gas Products Management Repre-sentative and Customer Service Supervisor; Mr. Afzal Karim, Massy Gas Products CFO and Chairman of the Quality Management Team

“...their strong sense of understanding the importance of a quality management system has struck a positive cord within our organization.”