Company Profile2018 / 2019

BECAUSE STANDARDS MATTER

DQS+27 11 787 0060

MANAGEMENT

SYSTEMS

SOLUTIONS

info@dqs.co.za www.dqs.co.za

Company Profile2018 / 2019

Standards have always been a fundamental part of the world in which we live, although the average individual gives little or no thought to how standards work, the conditions in which everyday products and services were produced, the effect these have on the environment and how safe it is to the end users.

The reality is that product and service delivery does not always work as expected. It may be of inferior quality, incompatible with other equipment and services, and in extreme cases; non-standardised products, services and business processes may even be dangerous and costly to produce.

In the past decade, we have seen a significant shift in consumer thinking and behavior. The advent of the information age and the uptake of social media have now put power in the hands of the consumer and therefore "Consumerism" has become a focal point of discussion at Board level, and the single most important strategic management topic on the agenda.

Today we see that managing Reputational Risk is more important than any other strategic risks faced by organisations.

Standards are valuable ‘confidence builders’, reinforcing assurance that gives meaning to words like: safe, healthy, secure, ethics, quality, environmentally friendly, socially responsible and sustainable.

As a result, certified management systems are widely accepted, commonly trusted and highly valued.

Internationally recognized, DQS drives results by developing and executing innovative strategies, improving operations and reducing risks.

Correctly positioned in the South African and International markets, with a proven track record in all industry, DQS assists any size organization with its Management System Certification, Assurance, Training and Sustainability requirements.

I am confident that our service delivery is world class.

DQS looks forward to assisting your organization in achieving its current and future management systems objectives and business success.

Kind Regards

CEO - Francois Labuschagne

“Quality of Assurance is more than just a certificate on the wall. For us, assurance means respect for customers, consumers shareholders, stakeholders and intrested parties.”

“Corporate Policies and guidelines of the DQS group have been incorporated within the DQS South Africa Management System and implemented accordingly”

DQS SOUTH AFRICAFounded in 1994, DQS South Africa was the first international certification body to open its doors in Sub-Saharan Africa.Today DQS services the larger part of Sub-Saharan Africa and parts of North Africa. Its client base consists of more than a thousand clients, ranging from small enterprises, large blue chip companies, multinational organizations and government entities. Today DQS remains the clear choice in management certification systems, assurance and training.

offices in 80 countries 60

IQNet Member

with 36 partner CBs worldwide

What International Standards do:• Make the development, manufacturing and supply of products and services transparent, efficient, safer and environmentally friendly.• Facilitate trade between countries.• Provide governments with a technical base for health, safety and environmental legislation, and conformity assessment.• Share technological advances and good management practice globally.• Facilitates Strategies for Identifying and Disseminating Best Practice Innovations• Safeguard consumers and users of products and services

Independence and ObjectivityThe executive management of DQS South Africa respects the importance of impartiality in carrying out assessment and certification activities.

Potential conflict of interest is managed through ISO 17021 and the accreditation process in order to assure the objectivity of all certification activities.

Vusi BongweManaging Director

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OUR AUDITORS AND STAFF:SUCCESS FACTOR #1

DQS AUDITORS - EXPERTISE AROUND THE GLOBEDQS conducts more than 105 000 assessment days per year, our highly qualified auditors serve organizations of every kind. Whether our customers need an assessment and evaluation of a service or system, a certificate or a process evaluation, we have the resources. With our experienced auditors we provide expertise in almost every industry sector.

Our focus stays with the customer, as we deliver value-adding services to enhance our customers’ success. In addition to the sector knowledge and social competence, the customers respect the auditor’s analytical abilities and proven practical knowledge of standards and processes. Customers located worldwide also appreciate our cross-cultural competences.Debbie Becker

Operations Director

DQS AUDIT PHILOSOPHY

DQS audits are a highly individual exchange, where an auditor imparts his or her personality, a high level of technical competence, and unlimited integrity. A DQS audit is a dialogue between partners of equal standing, in a working spirit that removes fear and allows people to open up. We do not play at being judge or jury, nor are we schoolmasters or inspectors. Our concern is to share our findings with the organization in a manner that is fair and appropriate to partners. We want to understand why an organization has chosen a particular road to implementation, and no other. It is also important to us that our customers understand our feedback in return, and are able to make use of it.

DQS audits provide an organization’s management and decision-makers with certainty about the effectiveness of leadership and change processes.

In addition, DQS audits supply management with expert and clear inputs aimed at the optimal use of the organization’s strengths, their products or services. Audits like these are investments into the future.

A good audit is also protection against blind spots. To achieve that, we take into account the individual situation of each separate organization, their unique processes, their different needs and levels of maturity, and especially their specific objectives.

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“For DQS, relationships are built on mutual trust - which is exactly why we continue to expand our network across the globe”

CLIENTS CARRY THE DQS CERTIFIED MARK

84 000

DQS CLIENTS AND CUSTOMERS

“Complex, global certification procedures require people who speak the language and know the culture at each site; people with customer proximity and a high level of ‘ competence, who can fulfill customer expectations by performing value-generating services on site. Modern communication technology can support this - but it cannot take the place of personal contact.”

Musa MiyenBusiness Development Director

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With experienced auditors in more than 65 countries and across all business sectors, DQS is your all-in-one solutions provider. Our holistic approach integrates assessments, audits, certifications, inspections and evaluation in order to guide organisations toward sustainable success.

CERTIFICATION WORKSHOPS&

TRAINING

INSPECTION&

VALIDATION

TAILOR-MADEASSESSMENTS

GAP ASSESSMENTS&

DIAGNOSTICS

GLOBALCONFORMITY

MARK

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THE FUTURE FOCUSSUSTAINABILITY ROAD MAPOrganisations all over the globe have chosen DQS to assist them in their strategic objectives in demonstrating sustainability through assurance and brand confidence to its customers, stakeholders and interested parties.

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Sumantha SewpershadFinancial Director

“The Finance Department provides the financial and capital support needed to execute management strategies and enhance corporate value”In an increasingly competitive global market, and with South Africa’s economic growth outlook still uncertain, DQS certification provides a measure of assurance to client organizations, to demonstrate their commitment to good corporate governance, sustainability and international relevance.

As an internationally-recognised Certification Body and Training Provider, we have the tools and know-how to assist client organizations to achieve standards and recognition.

Local organizations today face many challenges, in-cluding lower international investment activity pro-jections, ever increasing producer price inflation (PPI) rates, a dire fiscal scenario and uncertain policy environment. Add to this the recent VAT increase of 1% , an estimated 25% unemployment rate and higher international oil prices; and it becomes clear that a level-headed analysis of business risks and the prioritising of market positioning and sustainability are critical for business continuity.

As industry wait with bated breath for restored optimism into national governance and the implementation of a pro business agenda to attract capital investors, DQS can assist with global reporting initiatives, anti-bribery certification, positioning your organisation with the “consumer-friendly” GC-Mark to give you a competitive edge and governance, risk and compliance to multiple international standards and best practices.

Lack of regulatory clarity in the mining sector is another major challenge. At DQS, we partner with our clients in this sector to assist them with the hurdles they need to overcome, as well as the general uncertainty over the status of the Mineral and Petroleum Resources Development Act.

Many years of involvement in this industry has equipped us to help customers identify their risks and make the necessary improvements to face industry challenges. Regardless of the economic uncertainty we all face, rest assured that DQS has a positive outlook and is confident that we can provide assurance, fit-for-purpose solutions to enhance your business, and value for money.

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DQS - A CHANGE OF PERSPECTIVEDQS audits provide the valuable perspective of independent experts. We ask the right question, we analyze the facts and we evaluate management systems.

• How effective are selected processes? • Do they deliver disired results consistently?• How effective are management and support processes?• Are solutions focused on the short or long term?

We believe in quality and the concept of organizational health. Healthy organizations are successful from many perspectives.

• They provide good products and services to their customers. • They generate profits and they invest in a sustainable future. • They attract the right people and they always prefer viable long-term solutions over short-term fixes.

DQS has become the respected certification partner for quality-focused companies around the world - companies who are serious about organizational health and success. With audits, assessments, inspections, certifications and education, we help you achieve sustainable business success.

DQS - THE PREFERRED PARTNER

Our customers are challenged by different expectations from many interested groups, such as customers, regulators, employees and shareholders. In addition, dynamic markets generate rapid change in a complex network of external and internal factors.

In such challenging market environments you need an effective management system to build balanced solutions for sustainable business success. DQS promotes the approach of balancing multiple expectations from different interest groups during professional audits:

• We evaluate systems and processes based on international standards - and we respect individual solutions. • We add the external perspective of an independent expert for management systems - and we understand unique oranizations. • We invest in comprehensive expertise of our people - and we take time to listen to our customers.

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A WORLD CLASSSTRATEGY TO SUSTAINABILITYBUSINESS MANAGEMENTACTIVISM FACTORS• Economics • Labour Unions • Legal Requirements & Liabilities • Technology

• Best Practices • Workforce Changes• International Codes & Standards • Medical Research

• Social Demands (Consumerism) • Politics

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MANAGEMENT SYSTEM CERTIFICATION, ASSURANCE AND INTERNATIONAL STANDARDS TRAINING

DQS provides Management System Certification, Assurance, Supplier Audits, Training and Software solutions in the Petrochemical, Mining, Constrution,Government, Parastatal, Iron & Steel, Forestry and Food Industry.

MANAGEMENT SYSTEM CERTIFICATION• ISO 9001:2015 (Quality Management)• ISO 14001:2015 (Environmental Management)• ISO 45001:2018 (Occupational Health & Safety Management)• IATF 16949:2016 (Automotive Quality Management)• ISO 22000:2018 (Food Safety management)• FSSC 22000 v4.1 (Food Safety System Certification)• HACCP (Hazard Analysis Critical Control Points)• ISO 50001:2018 (Energy Management)• ISO 22301:2012 (Business Continuity Management)• ISO 55000:2014 (Asset Management)• ISO 27001:2015 (Information Security Management)• ISO 37001:2016 (Anti - Bribery Management)• ISO 39001:2012 (Road Traffic Safety)• plus 40 more...................

SOFTWARE SOLUTIONS• SHEQX• ENVIRX• IMSX• BCMX• OCCX• MSXCYBER• Audit Management Audit Logic• Root Cause Analysis• Learner Management• Online Assessments• Inspection and Verification

TRAINING & EDUCATION• Partnership with IQNET• International Standards• Employee and management courses• E - learning / Distance study• SHEQ and Risk based courses

STRATEGIC (BOARD) GOVERNANCE, RISK, COMPLIANCE + ETHICS• Governance structuring advice regarding the role of the Board, the Risk Committee, Chief Risk Offices and Management regarding enterprise risk management and corporate governance codes• Drafting of all documents, policies and development of a risk management framework• Governance Training• Assurance and Global Conformity

AUDITING & ASSURANCE• Measuring management systems• Process Audits/ Supplier vetting• International best practice• Assessing compliance and effectiveness• Social compliance & Responsibility• IT Security• Legal Compliance• Environment & Energy• Operational Management• Asset management• Integrity & Corporate Governance• Procurement• Market Position & KPIs• Knowledge management / Inspections• Customer Relationships• Security in the supply chain• Ethics• POPI• Anti-bribery

ASSESSMENTS• Risk Assessments• Process Mapping and Evaluation• Management System Implementation• Organisational Health Solutions• Rapid Risk Reduction Solutions• Business Continuity Management• Anti-Bribery• Compliance• Ethics• POPI• GDPR

(GC-MARK) GLOBAL CONFORMITY• Certification, Inspection and Labeling Program

ASSURANCE• GRI - Global Reporting Initiative• AA 1000• Sustainable Reporting

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PRODUCT & SERVICESCERTIFICATION / ASSESSMENTS / SUPPLIER AUDITS / ASSURANCE & TRAINING

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During the implementation process, DQS offers a gap analysis to identify potential for improvement. This enables you to prepare for the certification audit as efficiently as possible. Gap report generated allows better insight on issues that needs to be addressed before the certification audit

Once your company is ready, we set the audit date and select an auditor with the necessary experience and competences in your sector.

During the initial assessment, we evaluate whether your company meets the requirements of the required Management Standard.

The audit duration depends on the size and complexity of your operations.

After the audit, you will receive a detailed report, outlining our findings and describing the potential for improvement.

Should there be any non-conformities, you will have three months time to correct them and implement the appropriate corrective measures.

As soon as all non-conformities have been closed and confirmed as such, the ISO Certificate will be issued, with a validity of three years. The certificate will be published in the publicly accessible DQS Database.

In order to maintain the validity of the certificate, yearly surveillance audits will take place in the second and third year of the certification cycle.

A detailed audit report is part of our service.

The certificate will expire three years after the initial audit. if you wish to renew the certificate, a new three- year-cycle begins.

THE ROAD TO CERTIFICATION

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Trust is the most valuable currency in the world. It is hard to win and easy to lose.

A GC-Mark is like a familiar face in the crowd: it inspires trust in customers and makes them feel athome.

Organisation ManagementEvery organization has its own network of stakeholders: employees, shareholders, suppliers, customers, the general public and many others.

Product Quality & SafetyProduct Certification and Inspection Labels: Quality, Safety and Sustainability

Social ResponsibilityCorporate social responsibility is more than just a buzzword. The term refers to the insight that ethical behaviour for companies has a positive impact on business results. The various GC-Mark audit programs have been designed to help you demonstrate your commitment to ethical business practices.

ServiceThe Service GC-Marks are targeted directly at consumers of everyday goods and services and present an opportunity to boost your reputation among the general public. Through on-site audits, we perform validation and certification of quality management systems.

IT Security & Service The GC-Mark programme offers various assessment schemes for the security and reliability of IT services and infrastructure. In an industry sector where trust is a crucial asset, third party audits are a valuable tool to foster trust among business partners.

Hotels & RestaurantsIn an age where customers have grown increasingly demanding, good is no longer good…

Transport / LogisticsThe key to efficient logistics is a system that is resilient and secure enough to deal with…

Public FacilitiesWhether they are state-funded or in private hands, public facilities like hospitals, retirement homes, and children’s facilities need to win the trust of the public.

VISIT: WWW.GC-MARK.COM

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Re quired documentation depending on the GC-Mark program

(to be determined between customer and DQS):

GC - MARKGC-Marks are voluntary certifications of products and services, based on the corresponding regulations and accord-ing to GC- Mark requirements. The product-related programs under GC-Mark are complementary to the CE-framework.

Because the GC-Mark is based upon rigid standards and transparent criteria, it builds trust upon a rock-solid foundation. GC- Marks are voluntary certifications of products and services, based on the corresponding regulations and according to GC-Mark requirements.

Place your GC-Mark on your website, in brochures, on the walls of your facilities, or anywhere you want: the visually attractive seal highlights the strengths of your organization, and informs customers and stakeholders of your competitive prowess.

The GC-Mark shows customers and consumers that DQS, as an independent third party, has proven that products and services fulfill the specified requirements.

Organizations today need to fulfil a large number of diverse requirements, some prescribed by law and regulations, others by their customers or end-users. These requirements can be divided into three categories: starting with product conformity, inspection of products or services, and finally certification of management systems. In order to facilitate fulfillment, and to make it transparent, DQS has developed a method which can cover all of the above mentioned steps in a single step: GC-Mark.

With GC-Mark, customers have the unique opportunity to advertise their conformance with globally recognized programs to end- users, who may not be familiar with the details of international management system standards, thus increasing market visibility and recognition. The product-related programs under GC-Mark are complementary to CE, thus further supporting the trust customers can place in an organization.

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HAVE CONFIDENCE IN A TRAINING ORGANISATION with 20 years’ experience delivering industry leading business and ISO standards training programs to the global industry.

BENEFIT FROM THE EXTENSIVE KNOWLEDGE of our dedicated team of specialist training professionals – all experts in their field and Accredited International Auditors.

BENEFIT FROM DQS ACADEMY’S training philosophy that concentrates on developing practical, applicable skills and competencies related to international standards.

CHOOSE FROM A RANGE of flexible delivery methods including face to face public training courses, tailored in-house programs, e-learning and Blended Learning.

Get registered Internationally as a Recognised Professional with IQNET

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Our customers say:

“DQS Academy Courses are of exceptional quality. Highly recommended.”

PRODUCTS & SERVICESIn-house training

Competent Trainers facilitate courses at your premises to a group of 10 or more learners. The DQS Training Academy can also customise courses based on your own content.

Public courses

Public courses are offered in Africa and at DQS South Africa venues in Randburg, Cape Town, Durban, Port Elizabeth and Richards Bay. Go to our website www.dqsacademy.co.za for our updated Training Schedule, to make an on-line booking for one of our courses, and to see our monthly special offers.Public courses include: Transition training, Awareness, Facilitation/Implementation, Internal Auditor, Lead Auditor courses.

eSolutions

Technology solutions, including auditing self-assessments (DQS CFS Self Declaration Certification), SHEQX Electronic Management Systems, and DQS Auditor software based on professional auditing protocols.

Industry-specific eLearning courses on elearning.dqstrainingacademy.co.za

Off-the-shelf soft skills and short courses

Customised Client eLearning PortalsInstructional design, storyboarding, scripting

eLearning development Interactivity, audio, animations

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ISO - INTERNATIONAL ORGANISATION FOR STANDARDISATIONINTERNATIONAL STANDARDS MODULES

Awareness/ Facilitation/ Implementation/ Auditing• ISO 9001:2015 Quality Management• ISO 14001:2015 Environmental Management• OHSAS 18001/ ISO 45001 Occupational Health And Safety• ISO 22000:2018 Food Safety Management• ISO 31000/ ISO 3101O Enterprise Risk Management• ISO 50001 Energy Management• ISO 55001 Asset Management• ISO 22301 Business Continuity Management• FSSC 22000 Food Safety System Certification• ISO 39001 Road Traffic Safety Management• ISO 37001 Anti Bribery Management• ISO 27001 Information Security Management• ISO 22716 (GMP) Good Manufacturing Practice• ISO 28001 Supply Chain Security• Ethical Trade Auditing• and many more.............

Specialised Risk Assessment & Analysis Modules• Asset Management Principles and Applications• FMECA/ Failure Mode and Effects Criticality Analysis• HIRA/ Hazard Identification and Risk Assessment• SWIFT/ Structured What If Techniques• HAZOP/ Hazard and Operability Study• Bow T ie Risk Assessment/ Analysis• Baseline Risk Assessment• Hazard Identification• HACCP• and many more ............ .

General Training Modules• General Health Safety Environment and Quality• Behavioural Principles and Behavioural Change• System Auditing Techniques• Fundamentals of Risk Assessment• Construction Safety and Health• Incident Investigation RCAT• Safety Representative• Principles of Ergonomics• Working at Heights, Scaffolding and Fall Protection• Critical Parts, Components, Process Systems• Permit Systems/ Confined Space Entry• Permit Systems/ Lock out Tag Out• Planned Job Observation• Stacking and Storage• Inspections Systems• Job Safety Analysis• Group Communication• Ethics in the workplace• and many more.............

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WIth experienced auditors in more than 65 countries and across all business sectors, DQS CFS is your one-stop-shop for audit solutions. Our holistic approach integrates assessments, audits, certifications, inspections and evaluation in order to guide organisations toward sustainable success.

What our students have to say about their learning experience at DQS Academy

“I believe I got value for money, even more. The facilitator has great knowledge and understands the subject, and is more than willing to assist. I left the training very informed, I had truly learned a lot and am scheduled for another training session. “

“The subject presenter’s knowledge was excellent. She went the extra mile to make us understand the subject better.”

“The instructions given by the trainer was of high standard. Training was interactive and use of different material and supplementary material given by email. Trainer demonstrated a passion for training, which is making a huge difference! Duration of session allowed for optimal performance of course goers”

“The instructions given by the trainer was of high standard. Training was interactive and use of different material and supplementary material given by email. Trainer demonstrated a passion for training, which is making a huge difference! Duration of session allowed for optimal performance of course goers”

“Great environment for learning and facilitator was very knowledgeable and made it very interesting!”

“DQS courses are very informative and presenters have in-depth knowledge of the subject. Presenters conduct themselves profes-sionally.”

“Booking training was easy, the staff was friendly. The facilitator knows her content. The environment is conducive to learning and the food very nice. It was very really worth attending.”

“The training material was very clear and relevant. The instructor also conveyed the training well with realistic examples”

“Great facilitators that presented the course in a very simplistic manner - knowledge made easy”

“The facilitator made the course easy and enjoyable, even though it was my first time attending Lead auditor training, I was able to follow and understand without hassle”

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INTERNATIONAL AND LOCAL ACCREDITATION THROUGH OUR NETWORK OF LEARNING INSTITUTIONS

REGISTRATION AS A RECOGNISED PROFESSIONAL WITH IQNET

DQS AT YOUR SERVICE

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BECAUSE STANDARDS MATTER

DQS

+27 11 787 0060

President Fouche Drive

Boskruin Office Park

Building no 5

Randburg, South Africa info@dqs.co.za www.dqs.co.za