2017 mazda training certification - mazda state · mazda sales certification level 2017 training...

2017 Mazda Training Certification

Sales CERTIFIED MASTER/ELITE MASTER CERTIFIED

Required Web-Based Courses for Certification

Course

Number

Required

Date Prerequisite

Sales

Consultant

(New & Used)

Internet

Sales

Consultant

Internet

Sales Manag-

ers, Sales

Manager,

Sales

Director,

Assistant

Sales

Manager

F & I

Manager,

Customer

Relations

Manager,

Customer

Relations

Coordinator

Fleet

Manager,

Other New

Vehicle

Sales, Used

Car Sales

Director,

Used Sales

Manager,

Other

Used Car

Sales

Consultant

(New &

Used)

Internet

Sales

Consultant

Internet

Sales Man-

agers, Sales

Manager,

Sales

Director,

Assistant

Sales

Manager

F & I

Manager,

Customer

Relations

Manager,

Customer

Relations

Coordinator

Fleet

Manager,

Other New

Vehicle

Sales, Used

Car Sales

Director,

Used Sales

Manager,

Other

Used Car

Course Below Must Be Taken in IE8 Only

Privacy: Safeguarding Data 1488 01/2012 R R R

Courses Below Must Be Taken in IE8 or Chrome Only

Leasing Simplified** 1388 10/02/12 M M M M M

Introduction to Mazda CPO** 1448 01/2013 M M M M M

Selling CPO** 1496 07/02/13 1448 E E E E


SKYACTIV® TECHNOLOGY** 1441 10/02/12 R R R R R

Relationship Selling** 1508 07/02/13 1447 M M M M M

Renew, Retain—Remarket** 1549 01/03/14 M M

Mazda Test Drive Experience** 1479 04/01/14 M M M M M

Mazda Vehicle Storage Management 1442 04/01/14 R R

Internet Lead Management: An Overview** 1552 07/01/14 M M M M M

Mazda Vehicle Remarketing: Recondition and Merchandise for Profits 1562 07/01/14 M M

MAZDA CONNECT™** 1551 10/01/14 R R R R R

2016 Mazda6 (Sales) 1587 03/03/15 R R R R R

2016 Mazda CX-5 (Sales) 1588 03/03/15 R R R R R

Updated 2016MY iACTIVSENSE 1599 05/01/15 R R R R R

2016 Mazda MX-5 Miata 1591 07/01/15 R R R R R

2016 Mazda CX-3 (Sales) 1595 08/03/15 R R R R R

Page 1 of 2

**Grandfathered if previously taken

R= Required

M= Master Requirement

E= Elite Master Requirement



Course

Number Required Date Prerequisite

Sales

Consultant

(New & Used)

Internet

Sales

Consultant

Internet Sales

Managers,

Sales

Manager,

Sales

Director,

Assistant

Sales

Manager

F & I

Manager,

Customer

Relations

Manager,

Customer

Relations

Coordinator

Fleet

Manager,

Other New

Vehicle

Sales, Used

Car Sales

Director,

Used Sales

Manager,

Other

Used Car

Sales

Consultant

(New & Used)

Internet

Sales

Consultant

Internet

Sales Manag-

ers, Sales

Manager,

Sales

Director,

Assistant

Sales

Manager

F & I

Manager,

Customer

Relations

Manager,

Customer

Relations

Coordinator

Fleet

Manager,

Other New

Vehicle

Sales, Used

Car Sales

Director,

Used Sales

Manager,

Other

Used Car


Reputation Matters Overview 1586 11/03/15 M M M M M

Reputation Matters: Create an Unforgettable Experience 1600 1/15/15 1586 E E E E E

Making Your Test Drive Uniquely Mazda 1589 11/03/15 1479 E E E E

2016.5 Mazda CX-5 Product Update 1550 1/15/16 1588 R R R R R

Leveraging the Mazda Sales X App 1656 or

1594 5/03/16 E E E E

2016 Mazda CX-9 Product Course 1641 6/01/16 1590 R R R R R

Selling the Mazda CX-9 Course 1642 10/03/16 1641 M M M M M

2017 Mazda Product Update Course 1643 10/03/16 1587, 1641,

1595, 1591 R R R R R

2017 Mazda3 Product Course 1644 01/04/17 R R R R R

2017 Mazda MX-5 RF Course 1672 1/04/17 1591 R R R R R

Telling the SKYACTIV® TECHNOLOGY Story 1655 1/05/17 R R R R R

Page 2 of 2


Required Courses for Higher Levels of Certification

Course Number

Prerequisite

Sales

Consultant (New

& Used)

Internet

Sales

Consultant

Internet Sales

Managers,

Sales

Manager,

Sales

Director,

Assistant

Sales

Manager

F & I

Manager,

Customer Rela-

tions Manager,

Customer Rela-

tions Coordinator

Fleet

Manager,

Other New

Vehicle

Sales, Used

Car Sales

Director,

Used Sales

Manager,

Other

Used Car

Sales

Consultant

(New & Used)

Internet

Sales

Consultant

Internet Sales

Managers,

Sales

Manager,

Sales

Director,

Assistant Sales

Manager

F & I

Manager,

Customer Rela-

tions Manager,

Customer Rela-

tions Coordinator

Fleet

Manager,

Other New

Vehicle

Sales, Used Car

Sales Director,

Used Sales

Manager, Other

Used Car

Virtual Classroom Training/Instructor-Led Training Courses

TBD R R R R R

TBD R R R R R

TBD R R R R R

Courses will be announced at a later date

MAZDA SALES CERTIFICATION LEVEL 2017 Training Certification

REQUIREMENTS AND AWARDS

(Updates highlighted in red below)

Certification Level

Eligibility/Requirements

Award

Certified Sales Consultants (New & Used)

Internet Sales Consultants

Sales Managers, Sales Directors, Assistant Sales Managers, Internet

Sales Managers

F & I Managers

Customer Relations Managers, Customer Relations Coordinator

Other Vehicle Sales Managers and Directors (Fleet, New, Used, etc.)

Completion of all required web-based training

courses in the Certified level

Certificate will be awarded after the end of the calendar

year for the highest certification level achieved.

Master Sales Consultants (New & Used)



Sales Manager

F & I Managers

Customer Relations Managers, Customer Relations Coordinators


Certified level status

Completion of all required web-based training courses

in the Master level

Must take 2 of the ILT courses offered

Master Certificate will be awarded after the end of the

calendar year for the highest certification level

achieved.

Elite Master Sales Consultants (New & Used)



Sales Manager

F & I Managers

Customer Relations Managers, Customer Relations Coordinators


Master Certified level status

Completion of all required web-based training courses

in the Elite Master level

Must take 3 of the ILT courses offered

Framed Elite Master Certificate awarded after the end

of the calendar year.

Service and Parts page 1 of 2

R = Required Course M = Required for Master Certification

Course

Number

Required

Date

CERTIFIED MASTER CERTIFIED

Service

Consultant

Service Director,

Service Mgr,

Asst Srv Mgr,

Service & Parts

Director/Mgr

Parts

Consultant,

Lead

Counter

Person

Parts Manager,

Asst Parts Mgr,

Parts Director

Service

Consultant

Service Director,

Service Mgr, Asst

Srv Mgr, Service &

Parts Director/Mgr

Parts

Consultant, Lead

Counter Person

Parts Manager,

Asst Parts Mgr,

Parts Director


SKYACTIV Technology (Fixed Operations)** 1369 R R R R

Full Circle Service III** 1323 R R R

Warranty Basics** 1293 R R

Warranty Claim Processing and Reporting** 1299 R

Preventing Lemon Law** 1658 R M

Mazda Parts Consulting Skills** 1267 R

Mazda Parts Management Concepts** 1268 R

Service Consultant Technical Knowledge** 1392 R

Introduction to the Mazda Financial Statement** 1437 R R

Mazda Vehicle Storage Management 1442 1/05/17 M

How to use Mazda Warranty Wizard 1449 R

2014 New Technology (Fixed Operations)** 1455 R R R R

Service Department Productivity and Profitability** 1458 R R

Mazda Connect ** 1551 R R R R

Global EPC3 Navigation** 1556 R

Global EPC3 Administration** 1557 R

2016 Mazda MX-5 Miata 1591 1/05/17 R R R R

Updated 2016MY iACTIVSENSE 1599 R R R R

Reputation Matters: Create an Unforgettable Experience** 1600 R M M M

Service Smarts Fundamentals ** 1601 R

Service Smarts Advanced ** 1602 R

2016 New Technology (Fixed Operations)** 1603 R R R R

2016 Mazda MX-5 / CX-3 (Fixed Operations)** 1604 R R R R

2016 Mazda CX-9 (Fixed Operations)** 1606 R R R R

Mazda AWA and DSA** 1618 R R R

Emissions Warranty Application** 1619 R R R

2016 Mazda CX-9 Product Course 1641 R R R R

Warranty Documentation for Mazda Service Consultants 1666 7/19/2016 R R

Mazda Warranty Term Application and Coverage 1667 4/1/2016 R R

Reputation Matters Overview** 1586 R M M M

Telling the SKYACTIV® TECHNOLOGY Story 1655 1/05/17 R

2017 MX-5 Miata RF 1672 1/05/17 R R M M

**Grandfathered if previously completed

Service and Parts page 2 of 2

R = Required Course E = Elective Course

Course

Number

CERTIFIED MASTER CERTIFIED

Service

Consultant

Service Director,

Service Mgr,

Asst Srv Mgr,

Service & Parts

Director/Mgr

Parts

Consultant,

Lead

Counter

Person

Parts Manager,

Asst Parts Mgr,

Parts Director

Service

Consultant

Service Director,

Service Mgr, Asst

Srv Mgr, Service &

Parts Director/Mgr

Parts

Consultant, Lead

Counter Person

Parts Manager,

Asst Parts Mgr,

Parts Director

Required Instructor-Led Courses for MASTER Certification (continued)

TBD

TBD

TBD

TBD

TBD

Courses will be announced at a later date

MAZDA SERVICE AND PARTS CERTIFICATION LEVEL 2017 Training Certification


Certification Level


Award

Certified

Service Consultant

Service Manager, Service Director, Assistant Service Manager, Service &

Parts Director/Manager

Parts Consultant, Lead Counter Person

Parts Manager, Assistant Parts Manager, Parts Director

Completion of all required training courses in the Certi-

fied level

Certificate

Master

Service Consultant

Service Manager, Service Director, Assistant Service Manager, Service &

Parts Director/Manager

Parts Consultant, Lead Counter Person

Parts Manager, Assistant Parts Manager, Parts Director


Completion of all required web-based training courses in

the Master level

One year with Mazda

Must complete all ILT/IDT courses offered

Master Certificate and RPM Points for first-time Mas-

ter certification or maintaining

Master certification status

Warranty CERTIFIED SENIOR MASTER

Required Courses for Certification

Course

Number Required Date

Warranty Administrator Warranty Administrator Warranty Administrator

Mazda Warranty Basics (WBT)** 1293 1/1/2013 R R R

Warranty Claim Processing & Reporting (WBT)** 1299 1/1/2013 R R R

How to Use Mazda Warranty Wizard (WBT)** 1449 1/1/2013 R R R

Emissions Warranty Application (WBT) 1619 1/1/2013 R R R

Mazda Warranty Administrator Training -

Fundamentals Module 1 (IDL)** 1521 R R

Mazda Warranty Administrator Training -

Fundamentals Module 2 (IDL)** 1522 R R

Managing Warranty Performance- Advanced** 1579 R

Elective Courses

Warranty Documentation for Mazda Technicians 1633 2/10/2016 E E E

Mazda AWA and DSA (WBT) 1618 E E E

Warranty Appeal Training (IDL) 1670 E E E

Warranty Diagnostic Labor Operations (IDL) 1674 E E E

Warranty Documentation for Mazda

Service Consultants

1666 7/19/2016 E E E

Mazda Warranty Term Application and Coverage 1667 4/1/2016 E E E

**Grandfathered if previously completed.

R = Required

E = Elective

IDL = Interactive Distance Learning

WBT = Web-Based Training

MAZDA WARRANTY CERTIFICATION LEVEL 2017 Training Certification


Certification Level


Award

Certified

Warranty Administrator

Completion of all required Web-Based Training courses

in the Certified level

Certificate

Award credit towards Reward Performance by

Mazda Points

Senior



Completion of all required Interactive Distance Learning

courses in the Senior level

One year with Mazda

Senior Certificate


Mazda Points

Master


Senior level status

Completion of all required Interactive Distance Learning

courses in the Master level

Two years with Mazda

Master Certificate


Mazda Points

Technical page 1 of 2 Course

Number Required Date

LUBE TRAINEE CERTIFIED SENIOR MASTER

ELITE

MASTER R = Required Course E = Elective Course

Technicians Technicians Technicians Technicians Technicians Technicians

Required Web-Based Training (WBT) Prior to

Participation in IDL Training

Getting Started 1428 R R

Mazda State Overview (Intro) 1420 R R

TPMS Service Tools (Intro) 1424 R R

New Pre Delivery Inspection Process 1067 R R

Applying the 6-step Diagnostic Process 1499 R R

Oil Change Maintenance Process 1443 R R

Mazda Express Service 1560 R

Takata Air Bag Recall Training 1676 R

Registering and Changing Your WSL Log-on Password 1417 R

Getting to Know MX Connect (Intro) 1418 R

eMDCS Overview (Intro) 1419 R

Technical Training Guidelines Overview (Intro) 1421 R

Introduction to IDS (Intro) 1423 R

Lemon Law Overview for Technicians (Intro) 1427 R

Immobilizer Systems 1497 R

Passive Anti-Theft Systems (PATs) 1498 R

Digital Multi-Meter Use 1503 R

Reading Wiring Diagrams 1504 R

Body Electrical Fundamentals 1 1500 R

Body Electrical Fundamentals 2 1502 R

Advanced IDS 1501 R

Mazda Warranty Term Application and Coverage 1667 E E E E E

Interactive Distance Learning (IDL) Training - Complete in This Order*

Introduction to Mazda** 1524/1525/1526 or ILT 203

R R R R R

Electrical 1** 1527/1528/1529/1530 or ILT 209

R R R R R

Engine Management 1** 1531/1532/1533 or ILT 210

R R R R R

Instructor-Led Training (ILT) - Complete in This Order* Choose 3 Electives All Required All Required

Basic Certification 1534 R R R R R

Engine Diagnosis and Repair** 204 E E R R

Manual Transmission Diagnosis and Repair** 205 E E R R

Electrical 2** 1118 E E R R

Engine Management 2** 227 E E R R

Steering, Suspension & Brakes** 207 E E R R

Air Conditioning Operation & Diagnosis** 208 E E R R

Automatic Transmission Operation & Diagnosis** 206 E E R R

*You must complete additional prerequisites before you can attend some instructor-led courses. Please see the current Mazda Technical Training Guidelines or MazdaState.com for course descriptions and details.


Technical page 2 of 2 Course

Number

Required

Date

LUBE TRAINEE CERTIFIED SENIOR MASTER

ELITE

MASTER R = Required Course E = Elective Course Technicians Technicians Technicians Technicians Technicians Technicians

Web-Based Training (WBT) Choose 2 Electives All Required All Required

Mazda Service Support System (MS3) ** 1570 R R R R R R

Battery Management System** 1324 R R R R R R

Piston Engine Fundamentals (WBT)** 212 R R R R R

Engine Management Fundamentals (WBT)** 240 R R R R R

Automatic Transmission Fundamentals (WBT)** 241 R R R R R

Manual Transmission Fundamentals (WBT)** 247 R R R R R

Steering and Suspension Fundamentals (WBT)** 248 R R R R R

Air Conditioning Fundamentals (WBT)** 249 R R R R R

Brakes Fundamentals (WBT)** 1401 R R R R R

Renesis Rotary Engine Fundamentals** 890 R R R R R

Electrical Fundamentals** 911 R R R R R

Diesel Fundamentals (WBT)** 1450 R R R R R

Mazda Emission Warranty ** 1619 R R R R R

Mazda “Connect” ** 1551 R R R R R

Electrical 1** 1119 R R R R R

i-ACTIVSENSE** 1599 R R R R R

What is SKYACTIV?** 1370 R R R R R

SKYACTIV-G** 1371 R R R R R

SKYACTIV-DRIVE** 1373 R R R R R

SKYACTIV-MT** 1374 R R R R R

SKYACTIV-CHASSIS** 1375 R R R R R

SKYACTIV-BODY** 1376 R R R R R

2013 Mazda CX-5 New Model Technical Highlights** 1402 R R R R R

2014 New Technology** 1506 R R R R R

2016 New Technology (Technicians)** 1580 R R R R R

2016 CX-3 and MX-5 Technical Highlights ** 1582 R R R R R

2016 Mazda CX-9 New Model Training** 1585 R R R R R

Warranty Documentation for Mazda Technicians ** 1633 R R R R

Noise, Vibration & Harshness** 749 E E R R

MX-5 Power Retractable Hardtop** 1043 E E R R

Engine Management Theory and Diagnosis** 1146 E E R R

HVAC Theory & Diagnosis** 1238 E E R R

Automatic Transmission Theory and Diagnosis** 1248 E E R R

ASE Certifications Choose 4 Choose 8 All Required

A1 Engine Repair E E R R

A2 Automatic Transmission/Transaxle E E R R

A3 Manual Drive Train and Axles E E R R

A4 Suspension and Steering E E R R

A5 Brakes E E R R

A6 Electrical/Electronic Systems E E R R

A7 Heating and Air Conditioning E E R R

A8 Engine Performance E E R R

A9 Light Vehicle Diesel Engines E E R R

L-1 Advanced Engine Performance Specialist E E E R

*You must complete additional prerequisites before you can attend some instructor-led courses. Please see the current Mazda Technical Training Guidelines or MazdaState.com for course descriptions and details.


MAZDA TECHNICAL CERTIFICATION LEVEL 2017 Training Certification


Certification Level


Award

Certified Completion of all required training courses in the Basic

Certified level Certificate and award credit towards Reward Perfor-

mance by Mazda Points

Senior

Certified Technician

Two years with Mazda

ASE Certification: 4 (A1-A8 and/or L-1)

1st year Senior only:

Framed Senior Certificate, Polo Shirt, and award

credit towards Reward Performance by Mazda Points

Master

Senior Technician

Three years with Mazda

ASE Certification: 8 (A1-A8 and/or L-1)

1st year Master only:

Framed Master Certificate, Fender Covers, Jacket,

and award credit towards Reward Performance by

Mazda Points

Elite Master

Master Technician

Five years with Mazda

ASE Certification: 10 (A1-A9, L-1)

1st year Elite Master only:

Elite Master Plaque, and award credit towards Re-

ward Performance by Mazda Points

2017 mazda training certification - mazda state · mazda sales certification level 2017 training...

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