pwc hr digital academy · 2019-11-08 · systems (lms) collaborative and social learning mobile...
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PwC HR Digital AcademySteve Boone
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Welcome and introduction
Steve BooneSenior ManagerTalent & Leadership
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Aim for today
Exploring our shared HR challenges and co-creating our HR Digital Academy and ultimate Employee eXperience together.
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Digital, our world
Context
Future of Work
• 65% of Generation Z will do jobs that do not exist yet
• 79% of the CEO’s say their key people have a lack of key skills
• Robot evolution will create 58 million jobs in the next 5 years
• 70% of the employees in job roles with the highest technological disruption have not received any professional training the last 12 months
Key next steps to start preparing for the workforce of the future
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Your context (London Business School)
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Key next steps to start preparing for the workforce of the future
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Working in a digital ecosystem
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What’s on your mind?
Challenges
Future of Work
Technical proficiency
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Information, data and content
Teaching, learning and self-development
Communication, collaboration and participation
Digital identity, wellbeing, safety and security
Conclusion: your employees need different digital & behavioural skills
Creation, innovation and research
Person-centered
DIGITAL LITERACY
Adapted from Jisc Digital Capacity Framework (2015) Jisc/Helen Beetham
Virtual Learning Environment (VLE)
Business simulations and case-studies
Global professional network
Learning Management Systems (LMS)
Collaborative and social learning
Mobile apps and gamification
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How: PWC Digital HR Academy
The PwC difference
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PwC Digital HR Academy: Curriculum
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What’s on your mind?
Challenges
Future of Work
• Future of work
• Digital HR strategy
• Digital HR transformation
• EX: employee eXperience
• HR applications choice
• TC for digital
• Design thinking
• HR implementation
• HR data science & analytics
• HR Business Intelligence
• AI and automation
• L&D and implementation
• HR data protection: security, GDPR, emerging technologies, privacy
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Strategic offer
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Tools offer
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You are now invited to immerse.
Working in a digital age
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Description What you will learn Methods & Tools
Employee experience is a new concept in HR. It goes beyond traditional benefits, compensation, and performance. Now HR must actively work with all facets of the organization—incorporating the company's culture, tools, and environment—to create a great place to work. This course helps HR leaders and managers understand what employee experience is, why it's important, and how you can design a program that will set your company apart and help you win the war for talent. Learn how to keep employees engaged and support them throughout the employee life cycle—from first contact to offboarding.
4 modules of half a day
• Trends shaping the future of work• The big problems with employee
engagement and how to overcome them.
• 3 environments that shape all employee experiences.
• What the world's leading organizations like Airbnb, Cisco, and Facebook are doing to create these employee experiences.
• Workshops• Mini project• Group work
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Strategic offer: Employee eXperience
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Description What you will learn Methods & Tools
Design thinking is a powerful process of problem solving that begins with understanding unmet customer needs. From that insight emerges a process for innovation that encompasses concept development, applied creativity, prototyping, and experimentation. When design thinking approaches are applied to business, the success rate for innovation improves substantially.
This program is for teams and individuals who want to learn a proven, systematic approach to new product development. Anyone responsible for driving innovation, growth, and the customer experience should attend, including functional and cross-functional teams.
5 modules of half a day
• The concepts that drive design thinking
• Translate needs in to product specifications
• Build the product or service architecture
• Creating prototypes and choosing the development process
• Video lectures• Group projects• Assignments• Real world applications
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Tools offer: Design thinking
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Quality assurance process
Learning impact
Future of Work
• Encourage to connect with each other and build a strong network• E.g. meaningful conversations with relevant others; lessons learned
sessions
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Quality assurance process : key principles
Leaning impact
• Empower to lead own learning, fostering motivation and engagement• Give high degree of freedom with respect to content and format
• Create a story that connects to the bigger picture and a relevant goal• Align target group (experience, roles) and content
• Structure the learning around daily challenges• Allow immediate application of the learning
• Present learning content in an abstract and fragmented way • Let the learner build a solution rather than test knowledge
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Quality assurance process : Kirckpatrick
L&D success measurement
1. Reaction
Pulse check after learning activity
2. Learning
Solution developed for a work-related
problem
4. Results
Impact survey, multi-source feedback
3. Behavior
Impact survey, multi-source
feedback
Defining a learning asset evaluation strategy
1. Data format and sources
2. Predictive content
3. Activation process of the evaluation
4. Data collection and management procedures
5. Definition of Metrics
6. Data analysis and Action planning
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Quality assurance process: L&D dashboard
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Lessons learned
PwC HR Digital Academy
© 2019 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details.
Thank you
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Conclusion: your employees need different digital & behavioural skills
Person-centered DIGITAL LITERACY
Teaching, learning and self-development
Communication, collaboration and participation
Adapted from Jisc Digital Capacity Framework (2015) Jisc/Helen Beetham
Technical proficiency
Creation, innovation and research
Information, data and content
Digital identity, wellbeing, safety and security