public sector industry executive overview

7/25/2019 Public Sector Industry Executive Overview

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Industry Executive Overview

SAP for Public Sector

The Citizen-Centric Enterprise

ExecutiveSummary

SAP Solutions SAP Innovations References Contact Us

2013 SAP AG


2/43

2013 SAP AG2 / 42

Market SituationHow can governments meet the rising demand for services, budgetary restraint,and accountability? Innovative technologies can help agencies improve theirstewardship of public funds and develop forward-thinking, citizen-centric policies.

Leading technology innovations arent just for business and consumers. Citizens, partners,

and companies alike expect governments to use these technologies to promote transparency,empower people, improve safety and service performance, and strengthen governance.

In response, many organizations are developing mobile apps that citizens can use to initiateservice, make payments, or file documents. Other mobile solutions enable public workers to deliverfield-based services, such as social care, and implement improvements to the infrastructure.

Governments are consolidating their data centers in the cloud and using geospatial visualizationto track agency vehicles and identify crime patterns. Agencies now use analytics and Big Data

to detect and prevent fraud and abuse, measure the performance of policies and programs, andstreamline decision making. And citizens rely on social media channels to access information

and to problem solve.Currently, many of the worlds best-run governments use innovative solutions from SAP toaddress the unique challenges of the public sector and to meet the needs of its people.

Executive

Summary



Market Situation

Transformation ThroughTechnology Innovation

Business Priorities

SAP Innovations


3/43

2013 SAP AG3 / 42

Using transformative technologies, governments can:

Serve the people

You can share data across organizational boundaries for more responsive services.

Balance the budget

Governments can improve fiscal stability, transparency, and growth while reducing operating costs.

Show public value

And they can use analytics to achieve positive policy, program, and operational performance.


Providing responsive services and operating with fiscal responsibility andtransparency helps governments enhance citizens quality of life and plan for the

future.

Best-Run Public Sector


Market Situation

Executive

Summary



Business Priorities

SAP Innovations
http://www.youtube.com/watch?v=ndGSf4GTp70


4/43

2013 SAP AG4 / 42

Best-run public sector organizations address growing urbanization, demands foraccountability, rising citizen service requirements, and safety expectations byfocusing on key imperatives.

Best-Run Public Sector Priorities

Understanding the value drivers for each of these priorities is key tobecoming a best-run public sector organization.

Sustainable Government Funding

Delivering on Citizen Needs

Best-Run Cities

Public Security

People and Talent

Budget and Finance

Procurement

IT Management

Technology Solutions

Executive

Summary



Market Situation


Business Priorities

SAP Innovations


5/43

2013 SAP AG5 / 42

Executive

Summary



Market Situation

Transformation Through

Technology Innovation

Business Priorities

SAP Innovations

For over 40 years, SAPs innovations have helped companies transform and achieve the goals

they never thought possiblemaking more informed decisions and innovating to lead in newmarkets. SAP enables the real-time enterprise, empowers new experiences, and unwires thebusiness.

Enable the Real-Time Enterprise

SAPs integrated, real-time analytical, predictive, and in-memory database solutions improve thebusiness value of your information and optimize business outcomes.

Empower New ExperiencesThe SAP software solutions allow you to deliver simple, elegant, real-time applications rapidlyacross any device, with the superior consumer-grade experience users have come to expect.

Unwire the Business

Connect with your customers, partners, and employees efficiently and securely with a market-leading mobile platform and device management technologies from SAP.

Business Transformation Through Technology

InnovationRevenue growth and profit are no longer sufficient benchmarks for success. Intodays economy, companies need to stand out in crowded and highly competitive

markets. The pace of business is relentless, where todays innovation becomes

tomorrows status quo. Organizations that embrace technology can transform to

gain a significant advantage rapidly over the competition.


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7/43

2013 SAP AG7 / 42

SAP solutions enable citizen-centric government.

Public Sector Value Map

Government Funding

SAP Solutions


Public Security

Best-Run Cities

People and Talent

Procurement

Budget and Finance


IT Management

ExecutiveSummary

SAP Solutions

Public Security

Investigation Management

Emergency and DisasterManagement

Cyber Resilience

Sustainable Government

Funding

Tax and Revenue Management

Social Contribution Collection

Fraud, Waste and Abuse

Delivering on Citizen

Needs

Social Benefit Decision Making

Benefit Payment Services

Multichannel Citizen Service

Grants Management for Grantor

Best-Run Cities

Energy and EnvironmentalResource Management

Sustainability Reporting

Real-Time SituationalAwareness

People and

TalentCore Human Resources

and PayrollTalent Management

Time and AttendanceManagement

Workforce Planning andAnalytics

Budget and

Finance

Public Sector Budget

Planning

Public Sector FinancialsTreasury and Financial

Risk Mitigation

Enterprise Risk and

Compliance Management

Real Estate Lifecycle

Management

ProcurementSupplier Discovery andLifecycle Management

Strategic Sourcing andContracting

Procurement and OrderCollaboration

Collaborative Invoiceto Pay

Regulated and ComplexProcurement

IT ManagementApplication Lifecycle

ManagementIT Infrastructure

ManagementIT Portfolio and Project

ManagementIT Service Management

IT Strategy andGovernance

City Performance Management

SAP Innovations References Contact Us

Technology

Solutions

Analytics Consumer ExperienceData Management Enterprise Mobility

SAP HANA Platform

Application Developmentand Integration


8/43

2013 SAP AG8 / 42

Facing budgetary constraints, federal, state, and localgovernments must efficiently generate revenue fromtaxes, fees, and contributions. They also need to findways to reduce costs while still delivering effectiveservices.


Governments today are under immensepressure to deliver services faster and better,while communicating with citizens across awide variety of new channels.

At the same time, collecting revenue isbecoming more challenging, due to difficulteconomic conditions and high unemployment.

Governments must increase the collectionof revenues due by enhancing processefficiencies and effectiveness. Manyorganizations are transforming their systemsso they can create a single view of the taxpayerand consolidate disparate and multi-interfacedsystems onto a unified platform.

To treat citizens fairly and enable goodgovernance, agencies need tools to help themprevent and detect fraud, waste, and abuse.They also need ready insight into theeffectiveness of all processes and programssuch as healthcare and social security.

46%Organizations that dontsubmit federal, state, andlocal tax returns andpayments electronically

Source: SAP PerformanceBenchmarking

Priorities

Government Funding

SAP Solutions

ExecutiveSummary


SAP Solutions
https://valuemanagement.sap.com/disclaimer/https://valuemanagement.sap.com/disclaimer/https://valuemanagement.sap.com/disclaimer/


9/43

2013 SAP AG9 / 42

Benefits

Increased voluntary and enforced compliance

Single view of the taxpayer

Enhanced revenue and contribution collection

Reduced TCO, via consolidatedrevenue systems

Streamlined fraud detection and investigation

Sustainable Government FundingMaximize government revenue streams and increase revenue collection

efficiency, while detecting and preventing fraud, waste, and abuse.

Deliver a single view of the taxpayer and increase spending transparency, whileboosting the impact of governments social contributions.

Tax and RevenueManagement

Improve revenue collection and increase taxpayer compliance throughan integrated, configurable, and upgradable solution based on a service-orientedarchitecture (SOA).

Social ContributionCollection

Use a flexible business process platform to collect social contributions and integrateexisting disparate solutions, becoming more citizen-centric and service-oriented whileproviding improved public value.

Fraud, Waste andAbuse

Detect, prevent, and anticipate fraud with an enterprise fraud-detection architecture thatsupports openness, growth, and diversity of data needs.

Priorities

Government Funding

SAP Solutions

ExecutiveSummary


SAP Solutions


10/43

2013 SAP AG10 / 42

Facing economic challenges and aging populations,best-run governments must deliver responsive servicesthrough multiple channels. By collaborating acrossorganizations, they can improve economic stabilityand quality of life for citizens.


Citizens want predictable and trustworthyservices from social programs. They also wantaccess to these services across multiplechannels, from the time they apply until theyreceive benefits.

Governments need consistent and harmonizedinformation and processes across service and

grantor programs. Only then can they reducefraud and increase resource flexibility.

Both citizens and agencies need a clearunderstanding of eligibility and entitlement rulesto ensure the proper and rightful delivery ofservices. They also require insight into howfunds are managed and the outcome ofservices provided.

To meet these challenges, governments needto persistently focus on constituent needs,developing innovative ways to empowercitizens and encourage civic engagement.Cooperation and collaboration with servicestakeholders must be encouraged, within andoutside organizational boundaries.

Priorities


SAP Solutions

ExecutiveSummary


SAP Solutions


11/43

2013 SAP AG11 / 42

Benefits

Less fraud, waste, and abuse

Uniform rules for fair, consistent decisions

Improved regulatory compliance

Increased payment accuracy

Enhanced budget control

Timely disbursement of citizen services


11%Reduction of cost per FTEwhere multiple channels suchas e-mail and the Web areused to interact with citizens


Increase public value, citizen satisfaction, and regulatory compliance

by providing fair, responsive, and transparent services.

Improve civic engagement and service delivery with smart decision making aroundbenefits, payment services, grantor management, and multichannel citizen services.

Social Benefit DecisionMaking

Use business rules to help case workers make better-informed decisions about clienteligibility and benefit entitlement.

Benefit PaymentServices

Automate payment processes, support multiple payment methods, and gain visibilityacross the beneficiary lifecycle to help deliver benefits predictably.

Multichannel CitizenService

Support multichannel communications, providing information and toolsto best serve citizens across service categories.

Grants Management

for Grantor

Standardize planning, selection, management, and grant program evaluation processes,

eliminating data redundancy and inefficiencies.

ExecutiveSummary


SAP Solutions

Priorities


SAP Solutions


12/43

2013 SAP AG12 / 42

Cities increasingly power the world economy.They consume the most natural resources and accountfor the highest percentage of the worlds population.With faster growth than national economies, cities facegreater risks and challenges.

Best-Run Cities

Challenged by rapid urbanization and risingpopulation growth and density, cities need newmodels for sustainable growth, risk mitigation,resource management, and financial restraint.

Some 120 of the worlds largest cities drive

29% of global GDP. Almost half of the worldspopulation lives in urban areas. By 2050, that

number will rise to 70%.Best-run cities must focus on growing theireconomies and creating wealth. They need todeliver performance transparency and practiceopen governance, while reducing fraud, waste,and abuse. Cities must foster diverse, free,and open societies that encourage citizenengagement.

By offering robust safety, security, andeducational services, they can attract people andbusinesses. Finally, a modern infrastructureenables cities to optimally support businesses,communities, citizens, consumers, and visitors,and helps them innovate, inspire, and achieve.

Priorities

Best-Run Cities

SAP Solutions

ExecutiveSummary


SAP Solutions


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2013 SAP AG13 / 42

Benefits

Measure performance and share results

Accurately analyze public-safety risks

Collaborate across organizational boundaries

Manage energy consumption and reducecosts

Use mobile devices to manage emergencies

Best-Run CitiesImprove citizens lives though service innovation and sustainable urban

management.

Manage complex growth challenges while mitigating risk, driving civic engagement,delivering innovative government services, and improving urban resilience.

Energy andEnvironmentalResource Management

Identify opportunities to use energy more efficiently, while complying with environmentalregulations and reporting requirements.

Sustainability ReportingSet and measure progress on sustainability goals, integrate the collection and assessmentof environmental data, and report on performance.

Real-Time SituationalAwareness

Manage and interpret massive amounts of public safety data to better identify risks,threats, and potential consequences of incidents.

City PerformanceManagement

Get instant, interactive visualization of government data with over 100 standard KPIs frombest-run cities around the world.

ExecutiveSummary


SAP Solutions

Priorities

Best-Run Cities

SAP Solutions


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2013 SAP AG14 / 42

Challenged by man-made and natural disasters, securitythreats, and health hazards, best-run governments useinnovative technologies to coordinate public servicesand mitigate risk, improve preparedness, and quickenresponse and recovery.

Public Security

The economic and societal impacts of terrorism,crime, industrial accidents, cyber attacks, fires,floods, hurricanes, border control issues,pandemics, and biological threats are incalculable.

At the same time, the cost-effectiveness ofdisaster risk reduction is clear. The World Bankestimates that countries can save US$7 in

recovery costs for every $1 spent on risk-reductionmeasures. By developing effective responsetactics, governments can reduce suffering, loss oflife, and economic and structural damage.

Government agencies must apply integratedprocesses that improve communication acrossorganizational boundaries, increase civilprotection, raise visibility of threats, andcoordinate task force teams and resources.Programs and technologies should improvesituational awareness, illuminate actionableintelligence, lessen vulnerability, and help

people lead peaceful, safer lives.

Priorities

Public Security

SAP Solutions

ExecutiveSummary


SAP Solutions


15/43

2013 SAP AG15 / 42

Benefits

Save lives and mitigate damage

Detect and prevent cyber attacks

Improve investigative outcomes

Respond cohesively across agencies

Enhance operational continuity

Public SecurityImprove safety and security while ensuring greater preparedness and

prevention.

Manage the full investigation lifecycle to resolve cases quickly, respond andrecover faster from emergencies, and identify and take action against cyber threats.

InvestigationManagement

Manage investigation lifecycles and better identify people, objects, locations, and events;collect, validate, and share information to resolve cases faster.

Emergency andDisaster Management

Improve early warning processes, increase emergency and disaster responsiveness, andmanage contingency planning and resources to save lives and reduce property loss.

Cyber ResilienceQuickly analyze complex intelligence data and networks of IP-related information; shareinformation securely across teams, agencies, and borders to ensure transparency of cyberinvestigations.

ExecutiveSummary


SAP Solutions

Priorities

Public Security

SAP Solutions


16/43

2013 SAP AG16 / 42

People are critical to your organizations ability to align

strategy and execution. Best-run organizations attracttalent, build teams of skilled workers, effectively servethe public, and deliver on policy and programcommitments.

People and Talent

To grow and respond quickly to change,governments must give their employeescutting-edge IT tools to facilitate knowledge,adaptation, and innovation. They must alsoadjust their workforce to accommodatechanging citizen needs, legislation, regulation,policies, and programs. In addition, organiza-tions must attract, develop, and retain talent,

while simultaneously managing workforcerequirements as employees continue to retire.

Governments find themselves competing withprivate sector employers that have beenadapting to the changing demands of workers.To attract talent and replace lost staff, agenciesneed comprehensive, flexible HR systems thatsupport the core functions of payroll, benefits,and time and attendance management. Theyalso need tools that optimize talent manage-

ment, goal management, compensation,recruiting, workforce planning, and learning.32%Organizations with lower

employee turnover due to theability to implement workforceoptimization strategy viaworkforce data analysis


Priorities

People and Talent

SAP Solutions

ExecutiveSummary


SAP Solutions


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2013 SAP AG17 / 42

Benefits

Align people to organizational strategies

Reduce HR costs per employee Improve productivity and engagement

Provide real-time insight into business needs

People and Talent

38%HR organizations that areable to reduce costs viainternal integration versusthose with a fragmented HRenvironment


The new world of work

Blend powerful features, integration, real-time insight, and mobile-device support toboost employee and citizen satisfaction and business performance.

Core HumanResources and Payroll

Consolidate HR and payroll processes on a common platform for better workforce data andenhanced legal compliance.

Talent ManagementImprove strategic alignment and accelerate results by identifying, developing, motivating,and retaining talent.

Time and AttendanceManagement

Streamline time management processes to enhance resource effectiveness and improvevisibility and control of labor costs.

Workforce Planningand Analytics

Identify and analyze talent gaps and streamline workforce planning for efficient, effectivemanagement of personnel resources.

ExecutiveSummary


SAP Solutions

Priorities

People and Talent

SAP Solutions


18/43

2013 SAP AG18 / 42

Finance leaders must ensure sound fiscal stewardshipand regulatory compliance, while creating value forcitizens. In todays challenging economy, they must

improve fiscal stability, display accountability, and reducefinancial risk.

Budget and Finance

Public sector organizations need solutions thatsupport government accounting methods,improve budget cycle times and allocation oflimited resources, enable compliance withregulatory and financial standards, and reduceoperating and external audit costs.

Executives want financial performance

management features that help them matchprograms and plans to policies, whileaddressing market change by aligningperformance with strategy.

Finance officials need software to help themmanage budget requests, reviews, andadoption; oversee operating capital and grants;and forecast and manage personnelexpenditures.

Managers need cross-functional insight to helpcapture cost savings or avoidance opportunities

and to meet KPI targets.With these features, agencies can increaseoperating efficiency and more closely matchtactics with organizational vision.

14%Shorter cycle time forforecasts using up-to-dateinsight from multipledepartments and agencies


Priorities

Budget and Finance

SAP Solutions

ExecutiveSummary


SAP Solutions


19/43

2013 SAP AG19 / 42

Budget and Finance

Fewer days needed to closeannual books at public sectoragencies using financialsystems that supportaccounting requirement


Finance agencies faced with market volatility, growing pressure for

transparency, and demand for instant insight must implement best practices.

Agencies need to ensure regulatory compliance and effective risk management,at reduced cost, by improving essential organizational processes.

Public Sector

Budget Planning

Financial performance management software from SAP helps executives adjust plans and

allocate resources.

Public Sector FinancialsAccountants can close the books on time and create financial statements that comply withgovernment and local regulations.

Treasury and FinancialRisk Mitigation

Treasury managers can more effectively control every activity associated withcash management, payments, liquidity, risk, and compliance.

Enterprise Risk andComplianceManagement

Agencies can automate activities and proactively prevent risk and compliance violations.

Real Estate LifecycleManagement

Property managers can track assets throughout the property lifecycle.32%Benefits

Integrate planning and budgeting

Support diverse budget needs

Enhance regulatory compliance

Improve risk management

Outperform financial objectives

Optimize space and energy usage

ExecutiveSummary


SAP Solutions

Priorities

Budget and Finance

SAP Solutions


20/43

2013 SAP AG20 / 42

Governments face unique procurement challenges due totheir highly structured and regulated environment.Streamlining procurement processes while satisfyingpolicies and regulations and reducing the risk ofnoncompliance is key to success.

Procurement

Procurement leaders set a baseline for successby implementing best practices, excellingin category expertise, and working with keystakeholders on cost control programs.

While savings is always a priority, newobjectives have emerged as well. Procurementmust manage supplier risk and performance,improve process efficiency, drive innovation,and ensure sustainability practices.

You need solutions that give you the tools tocut costs as well as add value. The softwareneeds to support processes such as spendanalysis, sourcing, contract management,operational procurement, supplier informationmanagement, and risk and performancemanagementavailable both on-site and inthe cloud.

These tools, when coupled with a highlycollaborative business network, drive real-timeinsight and efficiency.

60%Improvement in annualaverage savings by using ITfor sourcing and procurementprocesses


Priorities

Procurement

SAP Solutions

ExecutiveSummary


SAP Solutions


21/43

2013 SAP AG21 / 42

Benefits

Optimize spend under management

Increase average annual savings

Decrease FTE per billion in spend

Drive innovation with suppliers

Reduce cost and risk with faster turnaround

Optimize complex procurement processes

ProcurementDrive sustainable savings while supporting innovation.

Ensure best practices in the source-to-pay process, on-site or in the cloud,while leveraging the power of network collaboration for efficiency and insights.

Supplier Discovery and

Lifecycle Management

Find new suppliers through the Ariba Network and manage these relationships through

supplier management solutions.

Strategic Sourcing andContracting

Identify and act on sourcing opportunities and create favorable, low-risk supply contracts.

Procurement andOrder Collaboration

Realize savings with compliant, user-friendly self-service procurement withhelp from the Ariba Network.

Collaborative Invoice toPay

Drive invoice automation and exception management with discounting on theAriba Network.

Regulated andComplex Procurement

Manage complex procurement activities, such as budget checking and biddingand tendering, to increase compliance with regulations.

ExecutiveSummary


SAP Solutions

Priorities

Procurement

SAP Solutions


22/43

2013 SAP AG22 / 42

Business enterprises should forge a strategic partnershipwith their IT organizations by aligning goals. Process-oriented IT management is all about maximizing efficiencyand responsiveness by running IT like a business.

IT Management

A recent study conducted by Gartner showsthat lines of business want to ascertain thevalue of their IT investment. IT organizations nolonger decide alone which IT projects to fund.

To become more relevant to the enterprise,IT management needs to reposition itself as abusiness partner as opposed to just runningthe technical landscape.

SAP offers an integrated portfolio of solutionsto bring IT and business together. Newtechnologies like mobile, in-memory, and cloudcomputing generate value in an unprecedentedway.

However, these new technologies also make ITlandscapes more complex, requiring more toolsto manage them. By leveraging SAP solutionsand following best practices, CIOs, otherexecutives, managers, and employees canhelp ensure efficiency, continuity, andresponsiveness of IT resourcesmakingIT more strategic to the business.

2xGreater ability among top ITperformers to deliver projectson or ahead of time


Priorities

IT Management

SAP Solutions

ExecutiveSummary


SAP Solutions
https://valuemanagement.sap.com/disclaimer/https://valuemanagement.sap.com/disclaimer/https://valuemanagement.sap.com/disclaimer/https://valuemanagement.sap.com/disclaimer/https://valuemanagement.sap.com/disclaimer/https://valuemanagement.sap.com/disclaimer/https://valuemanagement.sap.com/disclaimer/


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2013 SAP AG23 / 42

Benefits

Better alignment of IT to business strategy

Shorter IT delivery and business cycles

Reduced system upgrade and operational costs

Lower cost of risk mitigation

Lower downtime of critical businesssystems

IT Management

1.9xGreater ability among top ITperformers to deliver projectson or below budget


Run IT like a business.

Ensure business continuity, drive efficiency, increase IT responsiveness tobusiness objectiveswith solutions designed for organizations of any size.

Application Lifecycle

Management

Use application lifecycle management (ALM) best practices, methods, and services based

on Information Technology Infrastructure Library (ITIL).

IT InfrastructureManagement

Monitor all network assets to drive integrated infrastructure and application lifecycles.

IT Portfolio and ProjectManagement

Align the portfolio and manage projects to support innovation.

IT ServiceManagement

Align service-desk operations with service-level agreements (SLAs), resolve SLA incidentsfast, and adopt ITIL best practices to meet evolving business goals.

IT Strategy andGovernance Track IT costs and risk; map risks and compliance activities to business impact.

ExecutiveSummary


SAP Solutions

Priorities

IT Management

SAP Solutions


24/43

2013 SAP AG24 / 42

Technology innovation can help organizations transformthemselves by improving the value of information,empowering users and developers, and unwiring workersvia mobile apps to facilitate interactions with citizens,partners, and other employees.


Public sector organizations are facing morecomplex challenges than ever, which is whythey are turning more readily to technologysolutions.

In addition, as users become savvier, theirdemands escalate, putting more pressure onorganizations. They expect real-time insights,predictive analysis, and instant access toapplications from their mobile devices. And,all of these capabilities must seamlesslyintegrate with their favorite social platforms.

At the same time, data volumes are exploding,while the window to capitalize on opportunitiesis shrinking. Workers must be empoweredwith solutions that make information availablethrough a new class of real-time applications.And developers need a technology platformthat can help them innovate faster than everbefore.

Priorities


SAP Solutions

ExecutiveSummary


SAP Solutions

Cloud, social networking,

mobility and the strategic useof information are the fourforces that combine to createa new era of computing andnew opportunities forbusiness.

Source: Gartner, SAP Is Driving

Analytics, Cloud and Mobility in theNexus of Forces, Donald Feinberg,

August 24, 2012

4


25/43

2013 SAP AG25 / 42

Technology SolutionsDrive change and transform government with innovative technology solutions.

Enable the real-time enterprise, empower users, and unwire workers with solutionsfrom SAP.

Analytics Increase the value of data with real-time analytics, business intelligence, and performanceand risk management tools.

Data ManagementZero in on the right information; manage and optimize critical data; ensure scalability tosupport growth; and enhance performance.

Application Develop-ment and Integration

Develop applications and innovation rapidly in a mobile, always-on world of collaborativebusiness networks for secure, cloud-scale applications.

Enterprise MobilityUnwire employees; ensure citizens and partners have easy access to services, programs,and information from their mobile solutions.

Consumer ExperienceUse real-time, consumer-grade software to increase productivity and competitiveness thatresults in innovative consumer applications.

SAP HANA PlatformStreamline applications, analytics, planning, and predictive and sentiment analysis on asingle in-memory-based platform.

Benefits

Operate in real time

Reduce time to value with faster innovation Turn data into an enterprise asset

Unwire the business to support innovation

ExecutiveSummary


SAP Solutions

Priorities


SAP Solutions

Through 2015, organizations

integrating high-value, di-verse, new information types

and sources into a coherentinformation managementinfrastructure will outperformtheir industry peers f inanciallyby more than 20%.

Source: Gartner, Hype Cycle for

Information Infrastructure, 2012,Michael Blechar, July 31, 2012

20%


26/43

2013 SAP AG26 / 42

Governments are perpetually seeking to do more with less. That mantra drives both business

processes and technology adoption.

To plan, manage, and measure budgets, resources, and programs, organizations need easy-to-use, powerful analytics. The visibility provided by these tools helps agencies efficiently delivercitizen services, detect fraud, and effectively deploy resources to ensure public safety.

Facing huge volumes of Big Data, public sector organizations need to quickly sort and make senseof this information, while also improving transparency. The increasing use of mobile technologiesand apps by citizens and the private sector compels governments to leverage these tools. Mobile

solutions offer a new channel for bidirectional, personalized communicationsfrom smartphonesto tablets. Finally, governments are considering how cloud technology can helpthem reduce IT costs and react faster to service demands.

For over 40 years SAP has provided innovative technologies to the public sector. Todaywe offer new features to help federal, state, and local governments address their uniquebusiness challenges and run betterand smarter.

People today expect their governments to providebenefits comparable to those of private sector companies.This means delivering service and support 24x7 to ensurethe well-being and security of all citizens. Thats whymany governments are choosing to adopt cost-cutting,new technologies.

SAP Innovations

65%Organizations believing thatcloud computing will amplifyother technologymegatrends


Applications

SAP Innovations

SAP HANA

Mobile

Analytics

Cloud

ExecutiveSummary



27/43

2013 SAP AG27 / 42

People and Talent

Reduce time and costs of payroll processing and reporting.

Increase focus on business operations and staffing and deliver customer support and satisfaction.

Instantly analyze personnel data to improve workforce cost management.

Accelerate evaluation of organizational structures.

Conduct more efficient payroll exception handling based on real-time data.

Enable real-time analysis and reporting for core HR functions.

Reduce unused/orphaned roles and conduct real-time analysis of role usage.

Consolidate most frequently used/active roles.

Reduce cost of noncompliance, and gain deeper insight into roles for uncovering anypotential risk for the organization.

SAP Business Suite powered by SAP HANA enablespublic sector organizations to accelerate their keybusiness processes with in-memory computingtechnology, and transform by streamlining applications,analytics, planning, and predictive analysis on a single,real-time database platform.

SAP Business Suite Powered by SAP HANA

ExecutiveSummary


Applications

SAP Innovations

SAP HANA

Mobile

Analytics

Cloud


28/43

2013 SAP AG28 / 42


Analytics solutions from SAP, powered by the SAP HANA platform, enable you to analyze highvolumes of financial data and data sets in real t ime to reduce costs and improve revenue streams.You can visualize noncompliant behavior patterns to reduce loss and identify fraud throughpredictive analysis and detection. And you can create transparency of financial performancefor internal stakeholders and external constituents.


Governments can track and monitor citizen feedback on programs to facilitate appropriate

responses and ensure improvements meet expectations. Through Big Data, they can ensurehigher levels of engagement with citizens and gain insights to create service offerings based onthe publics needs and sentiments.

Public Security

SAP software also helps governments forecast and prioritize responses during potentialemergencies to mitigate impact through preemptive planning. It allows them to improve situationalawareness and accelerate data analysis for any operational readiness scenario, includinghumanitarian assistance and disaster relief.

Governments produce, gather, and analyze huge volumesof data that can enhance decision making, improveservices, and reduce costs. Analytics solutions from SAP,powered by the SAP HANA platform, help governmentsgain real-time insights by enabling them to quicklyanalyze large volumes of data.

SAP HANA

80%Decision makers who thinkaccess to the right informationat the right time is critical totheir business


ExecutiveSummary


Applications

SAP Innovations

SAP HANA

Mobile

Analytics

Cloud


29/43


30/43

2013 SAP AG30 / 42

Best-Run Cities

Using SAP software, governments can monitor programs and gain a holistic view of organizationalperformance with analytics that help them track activities, improve effectiveness, and clearlyidentify internal and external results.

Technology Innovation

With analytics solutions from SAP, public sector organizations can forecast and plan resources,publish and manage strategies, align policy and program execution, set resource requirements toensure successful implementation of programs, and quickly adjust resource allocations.

They can cascade objectivesfrom strategic to operational, track progress against scorecards,and accurately monitor and report the use of public funds.

People and Talent

Governments are now able to deliver better services with fewer personnel and anticipate resourcerequirements to better meet citizen needs.

They can create a cross-organizational view of personnel and resources, allocate resourcesacross agencies, manage compensations, and promote worker mobility.

High-performing governments use analytics solutionsfrom SAP to understand citizen service costs, mitigaterisk, anticipate shifts in policy and program priorities,and detect and prevent fraud, waste, and abuse.Key metrics help agencies align goals and resourceswhile improving support offerings.

Analytics

53%Additional users leveragingdata when software offersadvanced analysis tools notrequiring technical expertise


ExecutiveSummary


Applications

SAP Innovations

SAP HANA

Mobile

Analytics

Cloud


31/43

2013 SAP AG31 / 42

People and Talent

With SuccessFactors Business Execution (BizX) Suite, you can drive organizational alignment andoptimize people performance. This cloud-based software allows governments to plan and recruitstaff, develop talent, and manage compensation and retirement packages. BizX also optimizesstaff productivity, bridging the gap between strategy and execution.

Procurement

Ariba, an SAP company, combines industry-leading cloud-based technology with the worlds largestonline trading community. Governments can discover, connect, and collaborate with trading partners

anywhere, at any time, from any application or device; and they can support source-to-contract-to-pay processes, while improving compliance and strategic spend analysis.


Governments can explore, report, and share data in the cloud, using the SAP BusinessObjectsBI OnDemand solution. Personnel will be able to make faster, more-informed decisions, accessa complete set of analytics solutions, and use mobile devices to receive and deliver reports anddashboards. Finally, with affordable, subscription-based pricing, you can achieve quick time to value.

Cloud applications from SAP and the open SAP HANAplatform help public sector organizations improveresponsiveness to citizen service demands, lower ITcosts, quickly scale applications, enhance processingcapacity, and provide predictable IT budgets.

Cloud

ExecutiveSummary


Applications

SAP Innovations

SAP HANA

Mobile

Analytics

Cloud


32/43

2013 SAP AG32 / 42

Our customers collect tolls for more than 175 billion miles traveled.

Analytics solutions from SAP power population projections through the year 2100,helping United Nations member countries understand resource implications.

Best-Run Customers

CDCR

Best-Run Customers

City of Cape Town

INE

Guatemala City Council

Regione del Veneto

Why SAP?

Stevenage

ExecutiveSummary

SAP Solutions Contact UsSAP Innovations References


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2013 SAP AG33 / 42

SAP co-innovates with leading governments using the Public Sector AdvisoryCouncil and user groups. Member organizations influence priorities andenhancements for all front- and back-office processes, such as management andbudgeting.

Customer Co-Innovation

Public Sector Advisory Council

Federal, state, and local government executives discuss new innovation and technologyrequirements and share best practices on being more citizen-centric and cost-efficient.

Co-innovation partners

Simplify and increase flexibility for collection and disbursement processes.

Streamline compliance and fraud prevention using SAP in-memory computing innovations.

ExecutiveSummary


CDCR

Best-Run Customers

City of Cape Town

INE


Regione del Veneto

Why SAP?

Stevenage


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2013 SAP AG34 / 42

For the first time, we have all our enterprise data in one place with the

ability to drill down for the information we need to make decisions. Thatsthe single biggest benefit of our SAP solution.

Andrea Wallin-Rohmann, CIO, CDCR

The State of California Department of Corrections and

Rehabilitation (CDCR) is responsible for the state of

Californias adult and juvenile corrections, rehabilitation, and

parole systems, and is the largest department in the state.

CDCR needed an enterprise solution to replace tens of thousands ofdisparate systems, databases, and spreadsheets used in finance,

procurement, and human capital. CDCR chose the SAP ERP application,which has eliminated the disparities, automated many manual processes,and provided a single source of reliable information.

Key Benefits

Integrated the business processes connected with procure-to-payand hire-to-retire activities

Attained fiscal and operational transparency

Enabled the state office of the Inspector General to access data in

real time, creating greater transparency and trust within the state

-90%Time to issue apurchase order

65,000Employee recordsstored and readilyaccessible in aconsistent manner

90%Originalrequirementsfulfilled

ExecutiveSummary


CDCR

Best-Run Customers

City of Cape Town

INE


Regione del Veneto

Why SAP?

Stevenage


35/43

2013 SAP AG35 / 42

With SAP Human Capital Management, employees are more empowered tomanage their personal challenges and managers have access to accurateonline and on-time information. This has helped the City become anemployer of choice within local government and within South Africa.

Justine Quince, Director, Strategic Human Resources, City of Cape Town

Cape Town is the second most populous city in South Africa,

with an annual budget of2.1 billion

When the city merged seven local authorities to create a single unicity,

this presented an opportunity to rethink how to manage and empower its25,500-person workforce. The administration replaced fragmented legacysystems and manual processes with the SAP ERP Human Capital

Management solutionand transformed local government into a high-performance organization.

Key Benefits

27.5% growth in fully engaged employees

16% reduction in disgruntled seeker employees

Increased efficiency and effectiveness

Greater transparency via centralized, trusted workforce data andanalysis and reporting functions

Improved ability to attract, retain, and develop top-notch talent

2%Reduction inabsenteeism

100%Staff positionsbudgeted for

1.4%Savings inworkforce budget

ExecutiveSummary


CDCR

Best-Run Customers

City of Cape Town

INE


Regione del Veneto

Why SAP?

Stevenage


36/43

2013 SAP AG36 / 42

Not only have we gained quality improvement with SAP ERP, but we arenow able to change the future of the city council, its information systems,and its complete finance machinery.

Alvaro Arzu, Guatemala City Council

Guatemala City is the capital of and largest city in the

Republic of Guatemala, and the economic, governmental, and

culture capital of the republic.

The Guatemala City Council implemented the SAP ERP application tosupport technological innovation in f inance and budget management, aswell as improvements in collections, services, and citizen care. A year

after installation, significant benefits have been noticed, the mostimportant being 20% growth in the collection of single property taxes.

Key Benefits

Full automation of the collection process

Single account implementation and integration of collectionsinformation

Improved citizen care, thanks to more reliable and transparentinformation

99.5%Recovery of incomepaid with rejectedchecks

20%Monthly growth incollection of singleproperty taxes

33%Governmentproceduresmanaged withSAP ERP

ExecutiveSummary


CDCR

Best-Run Customers

City of Cape Town

INE


Regione del Veneto

Why SAP?

Stevenage


37/43

2013 SAP AG37 / 42

The SAP Afaria mobile device management solution makes it possible forus to manage a vast number of heterogeneous devices in an organizationfully dependent on the mobility of our workforce.

Jose Antonio Perea Yustres, Innovation Unit Head, INE

Instituo Nacional de Estadistica (INE) is the national statistics

institute for Spain. Affiliated with the Ministry of Economy and

Tax, INE performs large-scale statistical operations including

demographic, social, and economic census.

Through the SAP Afaria mobile device management solution, INE gainedcentralized control of a wide variety of devices. In addition, it improved

productivity, reduced support effort, and increased data security.

Key Benefits

Centralized control of mobile apps, data, and communications

Enhanced public service; reduced taxpayer costs

Adopted a solution that enables IT to deliver fixes, upgrades, andrefreshes remotely

-50%Effort to maintainand manage mobiledevices

-60%Time to solveincidents

-80%Time to set up a

new device

ExecutiveSummary


CDCR

Best-Run Customers

City of Cape Town

INE


Regione del Veneto

Why SAP?

Stevenage


38/43

2013 SAP AG38 / 42

Political decision makers must be reliably informed, with no lag time. Thisis the only possible way to act effectively in light of the transformationsoccurring in our territory and society, and hence according to local needs.

Marino Zorzato, Vice President, Regione del Veneto

Regione del Veneto, one of Italys 19 administrative districts,

needed a centralized statistical platform to manage increasing

volumes of data generated by local government offices.

SAP BusinessObjects solutions are providing key decision makers withstatistical information that is comprehensive, meaningful, and readilyavailable for the governments forecasting, planning, controlling, and

evaluation processes.

Key Benefits

Automated and streamlined processes for statistical analysis andreporting

Increased number of developed reports by 30%

Reduced time required to get data from different sources by 50%

Enhanced data accuracy

60%Less time todevelop new reports

1to 4Increasedcommunicationchannels

40%Less time required

to respond to newdata requests

ExecutiveSummary


CDCR

Best-Run Customers

City of Cape Town

INE


Regione del Veneto

Why SAP?

Stevenage


39/43

2013 SAP AG39 / 42

With SAP BusinessObjects Dashboards software, we have greater visibilityand transparency throughout the organization; we can easily determine howthe council is performing.

Paul Tyler, Business and Knowledge Systems Manager, StevenageBorough Council

Stevenage is a local government authority located in the

eastern part of England.

Like all council governments, Stevenage strives to meet constituentsneeds for government transparency, perform to national governmentguidelines, and measure performance. To accomplish this, Stevenagedecided to install business intelligence (BI) tools for creating balanced-

scorecard dashboards. And, like many small local governments,Stevenage didnt have a large budget, so needed a proven solution.

Key Benefits

Increased visibility into performance

Empowered users to access and format their own data

Improved accuracy and timeliness of bill-back accruals

24Week reduction intime spent onadministrative tasks

5Day consultingengagement

3Month in-house

build

ExecutiveSummary


CDCR

Best-Run Customers

City of Cape Town

INE


Regione del Veneto

Why SAP?

Stevenage


40/43

2013 SAP AG40 / 42

With SAP for Public Sector solutions, governments can provide the best services,security, and infrastructure, while strengthening the connection to citizens, throughalways-on access and the latest technology innovations.

Highly Integrated Business Solutions

SAP offers the most comprehensive portfolio of solutions for the public sector, enablinggovernments to tailor their key business processes and activities to citizen needs.

Key Breakthrough Innovations

The SAP solution portfolio is based on the industrys most innovative technologies.These include the SAP HANA platform and mobile, analytics, and cloud solutions, which enablebusiness process optimization and efficiency at the lowest possible cost.

Forty Years of Delivering Value

The worlds leading governments and public sector organizations around the globe rely on SAP tohelp them deliver citizen-centric services and ensure operational excellence.

Why SAP?

ExecutiveSummary


CDCR

Best-Run Customers

City of Cape Town

INE


Regione del Veneto

Why SAP?

Stevenage


41/43

2013 SAP AG41 / 42

Benchmark Your Performance

Position your organization for dominance in this new economy with the business performancebenchmarking program from SAPavailable free to SAP customers and select prospects. SAPsbenchmarking program has helped more than 3,000 organizations assess their strengths, uncoverareas for improvement, and identify best practices and IT strategies that generate clear, tangible

valuenot someday, but today.

Go Live in Weeks

Heres the fastest way to run your business better: Our rapid-deployment solutions. In onepackage, you get everything you need to be up and running quicklyincluding preconfiguredsoftware and implementation servicesin just weeks. With a defined scope and predictable costs,there are no surprises.

Join Your Community of Practices

Every day, SAP Community Network (SCN) changes the way that thousands of SAP users work. Itlets members help one another solve problems, learn, and invent new ways to get things donefaster. Find out how to connect with people, content, and resources.

Find Out More About How Your Organization CanBecome Best-Run

Visit valuemanagement.sap.com >>

Visit sap.com/solutions/rds >>

Visit scn.sap.com >>

References Contact UsExecutiveSummary

SAP Solutions SAP Innovations
https://websmp105.sap-ag.de/solutionpackageshttps://valuemanagement.sap.com/http://www1.sap.com/solutions/rdshttp://www.sdn.sap.com/irj/scnhttp://www.sdn.sap.com/irj/scnhttp://www1.sap.com/solutions/rdshttps://valuemanagement.sap.com/https://websmp105.sap-ag.de/solutionpackages


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Industry Executive Overview

SAP for Public Sector

Go for a test-drive. Visit us online atsap.com/industries/public-sector.

You can also visit us on our community pagesto find out more:

http://scn.sap.com/community/public-sector

www.sap.com/industries/public-sector

www.twitter.com/SAPUrban

www.twitter.com/SAPOpengov

ExecutiveSummary


CMP 23931 (12/12)

2013 SAP AG
http://sap.com/industries/public-sectorhttp://scn.sap.com/community/public-sectorhttp://www.sap.com/industries/public-sectorhttp://www.twitter.com/SAPUrbanhttp://www.twitter.com/SAPOpengovhttp://www.twitter.com/SAPOpengovhttp://www.twitter.com/SAPUrbanhttp://www.sap.com/industries/public-sectorhttp://www.sap.com/industries/public-sectorhttp://www.sap.com/industries/public-sectorhttp://scn.sap.com/community/public-sectorhttp://scn.sap.com/community/public-sectorhttp://scn.sap.com/community/public-sectorhttp://sap.com/industries/public-sectorhttp://sap.com/industries/public-sectorhttp://sap.com/industries/public-sector


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