The New College Adult Concierge ProgramBy Lori Crawford, Sally Perez-Ramos & Nikki Stinnette

The Non-Traditional StudentWhat do they look like?

Challenges: • Shuffling • Transcripts • Physical space• Orientation

The Design of Our Program

A program should be:1. Student oriented2. Accessible3. Known to everyone4. A continual

resource5. A creative service

provider

Introducing the New College Adult Concierge Model

“In the tourism industry a concierge is someone whose job is to help or assist people deal with problems, give information or

simply help someone enjoy their stay”

The NCAC is a unique service that offers a single point of contact for New College students at SEU.The concierge office for nontraditional students is designed to assist students with navigating the admissions and enrollment process, registration and academic advising while completing their degree.

Benefits• Eliminates the shuffle• Onsite transcript consultation• Commuter lounge• Weekend orientation• Located inside new Munday Library

FundingThrough an educational grant from the Lumina Foundation, a

private foundation dedicated to have 60% of the adult population armed with a college degree by 2025 the New College Concierge Program received a grant in the amount of $250,000.

Fall 2014 – Spring 2015 Outcome-based assessment Commission of Adult Learners

Staffing

“Building a relationship with nontraditional students enhances their experience as a college student and creates a sense of partnership”

The NCAC staff will support the students by offering: Academic advising Connect students to SEU resources Workshop series Work-life credit Weekend orientation Fall & Spring

Community Work Shop Series

Challenges• Student engagement• Faculty/staff buy-in• NCAC must have

continuous training• Location • Decreased enrollment • Financing events

Thank youSt. Edward’s University

Thank you.St. Edward’s University

Thank you.St. Edward’s University

Thank you.St. Edward’s University

Thank you.St. Edward’s University