pRESENTING…

Patty’s Management and Human Resources Plan

Tuvraen Gill

Iqra Malik

Mehakdeep Dhot

1) Management Plan Mission Statement Company Values Company Goals Organizational Structure Management Style

2)Human Resources Plan Recruiting Selection Training and Development Dealing with Turnover

Table of Contents

Management Plan

Mission Statement“Our vision is to ensure the

highest form of customer service to all of our treasured clientele and provide a diverse assortment of goods and services while maintaining 100% customer guarantee by performing all duties with a keen and passionate desire to help others.”

Company Values

Accountability

Community

Consistency

Efficiency

Respect Safety Service

Excellence

Company Goals To promote a profitable business activity that meets consumer needs

To ensure 100% customer satisfaction To increase efficiency To gain competitive edge

Organizational Structure

Patty’sPresid

entVice

PresidentManag

erManag

er

Vice President

Vice President

Manager

Cook Cashier

Sanitary Worker

Management StyleLEADERSHIP APPROACHDemocratic Leadership Style:

Clear expectations regarding the employees’ job performances

Will allow employees to give feedback about their work to improve the store

MOTIVATIONAL APPROACHTransformational Leadership Style:

Individual oriented style Motivate by encouragement and attention

rather than by threat or intimidation Rewards employees with benefits and

compensation packages Reprimand them for any wrongdoings by

taking them aside and talking to them

Human Resources Plan

RecruitingIn order to recruit employees, many

different methods will be used to ensure that Patty’s is able to reach all possible applicants. These methods include:

1. Flyers2. Newspaper adds3. Adds on Bulletin boards4. Online websites (ex. Job

hunters, Face book)5. Yellow pages

Newspaper AdsPatty’s will be using Newspaper Adds as their main method of recruiting for these reason:

Cheaper Almost everyone reads

newspapers Easier to reach a specific

amount of people in one area Get results much faster People expect to find job

advertisements in newspapers, so they know where to look

Flexibility of add size and placement

RecruitingHere is what we would

put in the newspaper for the Cashier Job Ad:

SUNSHINEFrench Debate Moved to Wednesday Over Habs Game

In Canada, hockey trumps politics every time -- and politicians know it.

MIKE CASSESE/REUTERS

Bruce Campion-Smith and Richard J. Brennan Staff Reporters OTTAWA—In Canada, hockey trumps politics every time. And don’t the politicians know it.Certain to come out on the losing end in a battle for television viewers, political parties have agreed to move the date of Thursday’s French language leader’s debate — and avoid a conflict with a Montreal Canadiens’ playoff game.

Employment WantedCashier at Patty’sResponsible for the money in the cash register and must account for it at the end of their shift. Cashiers are required to attend to customers with exceptional customer service skills as well as be a superb team player.Contact Us – (905)-123-4567

Recruiting

Here is another ad we can post online and put up in our store:

RecruitingJob Description ~ Cashier

Greeting customers entering patties Managing the cash register (i.e. receiving

payment, issuing change, identifying prices of goods/products etc.)

Maintaining clean and orderly checkout areas

Resolving customer complaints Answering customers' questions, and

providing information on procedures or policies

Record totals of transactions

Selecting Pre-Interview:

All applicants must submit a resumé

Primary check will select only the top fifteen applicants based on their resumé

References and credentials listed will be verified for authenticity before interviewing candidate  

Thoughts to keep in mind during the interview:

Does this person seem confident? Are they able to respond to all the

questions? Does this person seem easy to get

along with? Are they tolerant, slow to anger, tactful,

empathic, and caring? Is this person capable of representing

Patty’s properly? 

SelectingInterview Questions:

1. Why do you want to work here?2. How would you describe yourself; your

likes and dislikes?3. What are your weaknesses? 4. How would you handle a furious

customer? 5. How would you handle a situation when

you ask to do a task that you don't understand?

6. What would you do if you knew a co-worker was being dishonest?

7. Are you willing to be flexible?

Training and Development Trainees can shadow experienced

employees and practice on designated orientation day

Further training by allowing them to try themselves May change their position

based to something that plays on their strengths

Sample Employee Performance Appraisal

Training and DevelopmentOrientation Day

9:00 am – 9:30 am ~ Arrival9:30 am – 10:00 am ~ Introductions10:05 am – 10:45 am ~ Discussion on uniform, pay and training10:50 am – 11:40 am ~ Fill in forms (taxes, personal details, etc.)11:40 am – 1:00 pm ~ Lunch1:10 pm – 1:45 pm ~ Tour of Patty’s1:45 pm – 2:30 pm ~ Uniform Fitting2:30 pm – 2:50 pm ~ Questions2:50 pm – 3:00 pm ~ Dismissal

Training and DevelopmentPossible Employee Reward System

Incentive Pay Provides our employees with the

opportunity to earn competitive total compensation when performance meets and exceeds goals

Long Term Incentives Granted to eligible employees to both

reward and retain key employees who have shown sustained performance and can impact long-term value creation at Patty’s

Recognition Programs Designed to reward and recognize strong

performers

Dealing with TurnoverDismissals:

Will be given 3 warnings upon misbehavior

Will be expected to leave quietly and immediately upon the 4th offense

Questions: 1. Why have you decided to leave Patty’s?2. What did you like and/or dislike about

Patty’s?3. Have you decided to leave because of a

new work opportunity? 4. What could your manager do to improve

his/her management style and skill? 5. Do you feel like you had the resources and

support necessary to accomplish your job? If not, what was missing?

6. What would you recommend to help us create a better workplace?

7. Would you recommend Patty’s as a good place to work for your family and friends?

Thank-you