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IMPROVISE FACILITIES AND

SERVICES AT ANJUNGPERPATIH CAFE OF UITM

KUALA PILAH

GROUP MEMBER:

NUR SULIKA BINTI MOHAMAD DAHLAN

NUR SYAFINAS BINTI FUAAD

FAKHRUL ARIFFIN BIN ZULKIFLY

KHAIRUL AZMEER BIN SUPARDI

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INTRODUCTION

Title

Improving Facilities And Services At AnjungPerpatih Caf.

Objectives

Evaluate the questionnaire survey that has been filled up bythe respondent which are the students of UITM Kuala Pilahin order to get the information so the data could be obtain.

Analyze and determined the problems and the flaws of theAnjung perpatih caf from the data given from the surveys

Solving the problem and fixing the flaws throughrecommandation given and making a conclusion.

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1- INCREASE THE NUMBER

OFCATERER

FEMALE

YES=46NO=10

MALE

YES=35NO=9

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-

THE ENVIRONMENTOFTHE

CAFE BELOW17

YES=0NO=0

18YEARS OLD

YES=

17NO=18

19 YEARS OLD

YES= 25NO=33

ABOVE 20

YES=4NO=3

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3-SATISFACTIONTOWARDS THE

VARIATIONOFFOOD

SEMESTER1

YES=10NO=16

SEMESTER2

YES=3

NO=2

SEMESTER3

YES=22NO=47

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4-ARE THE PRICE OFFOODAND

DRINKREASONABLE ENOUGH

BUSINESS

107

SCIENCE

184

OTHERS

69

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-

THE WORKERS ARE

EXCELLENT MALE

YES=10NO=31

FEMAL

EYES=9 NO=50

YES

NO

0

10

20

30

40

50

MALEFEMALE

YES

NO

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-

THE CATERER SELLARE GOOD

ENOUGH BELOW17

YES=0NO=0

18Y/O

YES=13 NO=23

19 Y/O

YES=16 NO=41

ABOVE 20

YES=4 NO=3

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7-SATISFACTACTIONTOWARDS

THE QUANTITYOFFOOD

SEMESTER1

YES=10NO=17

SEMESTER2

YES=0NO=5

SEMESTER3

YES=14NO=54

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8-ARE THE CATERERCHANGE

THEIRMENUFREQUENTLY

BUSSINESS

YES=12NO=29

SCIENCE

YES=13 NO=32

OTHERS

YES=6 NO=9

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-

WORKERS SHOULDBE

INCREASES BELOW17

YES=0%NO=0%

18YEARS OLD

YES=6

1%NO

=39%

19 YEARS OLD

YES=81%NO=19%

ABOVE 20

YES=28%NO=72%

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PREPARATION PARALLELWITH

THE STUDENTTIMETABLE SEMESTER1

YES= 14 NO=12

SEMESTER2

YES=2NO=3

SEMESTER 3

YES=38NO=31

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-

THE STALL ARE GOODAND

CLEAN BUSINESS

YES=5 NO=35

SCIENCE

YES=9 NO=36

OTHERS

YES=7NO=8

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THE COOKINGOFTHE

CATERER MALE

YES=46%NO=54%

FEMALE

YES=33%NO=67%

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-

FRIENDLY ENOUGHWHENTHEY

SERVEDYOU

SEMESTER1

YES=15 NO=11

SEMESTER2

YES=1 NO=4

SEMESTER3

YES= 28NO=41

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-

FOODARE PARALLELWITHTHE

QUANTITYTAKES BUSINESS

YES=9NO=31

SCIENCE

YES= 14NO=32

OTHERS

YES=6 NO=8

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CONCLUSIONAND

RECOMMENDATIONS Thecaterer

They need to think either they should increase their workers ornot. They also need to increase the amount of food sold andprepare the food parallel with the student timetable.

Hygiene ofthecaf

Make the environment at the caf more and always clean andincrease the quality of food so the students will feel muchcomfortable.

Food and drinkMake more variation of food, change the menu everyday andcooked based on how much student in UITM which mean that tryto make all of them got enough food.

The price food and drinksMake sure that the price are reasonable with what they takeand dont make the students feels burden to that price

Workers of Anjung Perpatih CafIncreasing the number of the worker and give the great serviceto all the students.