presentatie innovatie ledendag boek.be
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TRANSCRIPT
innovatie
Ledendag 2010Karel Ameije
1
1
1 Projecten
1 Visie 2011
1 Succes factoren
iPadPrint
eReader
R10
5
10
15
20
25
30
35
40
45
Reeks1
iPadPrint
eReader
R10
5
10
15
20
25
30
35
40
45
Reeks1
1 Projecten
Workflow
Verrijkte media
INDD
CSS
XML
XHTML
XSLT
ePubPDF
QXD iPDF
Mobipocket
HTML5
.ISSUE
Verrijkte media
Little Miss Robot
Time reading
Time reading
proefKIOSK
Auteur Uitgever Distributeur Boekhandel Klant
…7 instrumenten
proefKIOSKcreaLAB
Shoptimisation
Retail training
Retail2etailCRMlight
Herpositionering
1.
2.
3.
4.
5.
6.
7.
Demonstratie
Management instrument
Management instrument
Management instrument
Management instrument
Management instrument
Transformatie
Ondersteuning
1 Visie 2011
One stop shop
Mobile Peer to Peer (P2P)
Mobile Peer to Peer (P2P)
Mobile Peer to Peer (P2P)
Kiosk
Editorverrijking
boekenplank
Periodiekepers
AndereUitgevers
Klantgegevens
Content management
E-boek.org
webshops
1 Succes factoren
SERVICE
KN
OW
TARGET
SE
LL
Web Intelligence
Segmentation /Scoring / Profiling
E Business
Sales ForceAutomation
EpiphanyAcquisBrannCICMarketic OneEpsilonKanaRubric/BroadbasePrime Response…
EpiphanyAcquisBrannCICMarketic OneEpsilonKanaRubric/BroadbasePrime Response…
ChordiantClienteleIMAPegasystemsSilknet/KanaPeoplesoft/VantiveClarifyOnyxSAP FOPivotalSiebel
ChordiantClienteleIMAPegasystemsSilknet/KanaPeoplesoft/VantiveClarifyOnyxSAP FOPivotalSiebel
AsteaForesightMetrixRTSSymixClarifyOnyxPivotalSiebelVantive
AsteaForesightMetrixRTSSymixClarifyOnyxPivotalSiebelVantive
BroadvisionSilknet/KanaIBM e-businessNetscape XpertVignette IntershopMicrosoft Site ServerATG…
BroadvisionSilknet/KanaIBM e-businessNetscape XpertVignette IntershopMicrosoft Site ServerATG…
Tele salesBrockIMAOnyxOracle FrontOfficePegasystemSAP F.OfficeSiebelVantive
BrockIMAOnyxOracle FrontOfficePegasystemSAP F.OfficeSiebelVantive
BrioBroadbase Business ObjectsCognosHyperion EssbaseSeagate SoftwareMicrostrategy
BrioBroadbase Business ObjectsCognosHyperion EssbaseSeagate SoftwareMicrostrategy
CampaignManagement
Webline (Cisco)Genesys (Alcatel)MG2
Webline (Cisco)Genesys (Alcatel)MG2
Interactions(e-mail,…)
Geotel (Cisco)E GainGeotel (Cisco)E Gain
Call Center /Service Client
Market & Customer Knowledge
Customer Care
LoyaltyProcess
Sales Conversion
Opportunity Identification
Develop the Offer
DatamindPersonifyRightPointBroadbaseNetGenesisNetPerceptionsAutonomyDecisiveQuadstoneSASMarketFirstParagren
DatamindPersonifyRightPointBroadbaseNetGenesisNetPerceptionsAutonomyDecisiveQuadstoneSASMarketFirstParagren
Customer Relationship Management
SERVICE
KN
OW
TARGET
SE
LL
Web Intelligence
Segmentation /Scoring / Profiling
E Business
Sales ForceAutomation
Tele sales
CampaignManagement
Interactions(e-mail,…)
Call Center /Service Client
Market & Customer Knowledge
Customer Care
LoyaltyProcess
Sales Conversion
Opportunity Identification
Develop the Offer
Customer Relationship Management
SERVICE
KN
OW
TARGET
SE
LL
Customer Relationship Management
SERVICE K
NO
W
TARGET
SE
LL
Customer Relationship Management
Dank u!