Revenue and Productivity Management Solution for Hotel- and Restaurant Operation

PMI® WHITE PAPER

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A PMI® WHITE PAPER © 2009 d2o® II

”Our mission is to increase customers’ bottom-line by

simplifying their daily revenue and productivity management

process.

Give us 45 minutes of your time and we will reveal to you how.

- You will be convinced!

” We have reduced the labour costs by 95.000 Euros since …

- Frode Hofstad, General Manager – Britannia Hotel

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A PMI® WHITE PAPER © 2009 d2o® I

PMI® – Performance Management Intelligence

PMI is a revenue and productivity management solution, supported with software,

which helps the management bringing organisational financial target to

departmental operational discipline.

” Great! Finally, we have received an important tool that makes it possible to

manage the labour costs as well as operating

activities from day one in an easy way.

- Haldis Hummelsund,

Executive Housekeeper

Radisson SAS Hotels

Pro-activity and empowerment

PMI provides middle management

with comprehensive and relevant

financial as well operational

information that will help them in

the daily decision-making to meet

the company’s profit and expense

targets.

PMI ensures that the different

departments’ day-to-day activities

are aligned with, and linked to, the

hotel’s financial and operational

objectives.

PMI increases management quality

and accountability through daily

and transparent exposure of the

departmental performance.

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Management Perspective

- Bird’s-eye view

Get an instant reading of current

performance and forecasts in the

key areas of your organisation and

quickly focus in on problem areas.

With the click of a mouse, PMI

allows you to drill down to

investigate performance issues;

and their causes; easily and

quickly. The Key Performance

Indicators will even indicate

problem areas existing at lower

levels.

Revenue forecasting, revenue

optimizing and daily revenue

reporting

PMI lets you create your own

revenue forecasts in minutes and

allows you to share it with other

users.

Resources forecasting

PMI calculates the amount of labour

resources your department requires

for the next days, weeks and

months, based on a revenue rolling

forecasts.

Productivity management

The Operating Cockpit provides the

decision-maker with a clear

definition of his/her financial target

and encourages the operational

manager to take the correct action.

The cockpit-owner receives

feedback in real time on

performance.

Food cost management

A state of the art method for

managing food cost on daily basis,

without counting inventory.

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Easy to use

Intuitive menus and displays mean that even a not computer literate user can be

taking full advantage of the PMI’s functionality right away.

PMI® information flow

PMI is fully integrated with PMS (Opera, Protel, Fidelio, Lanmark, Cenium,

Hoteldata, Visbook, and more...), POS (Micros, RMS, KDR Gold, ADS, Oscar,

Squirrel, and many more...) and time attendance systems (Capitech Tid, Kronos,

Tempus, Hugur, and many more...).

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A PMI® WHITE PAPER © 2009 d2o® IV

Conclusions

PMI is a complete and integrated revenue forecasting and productivity management

solution for the hotel and catering industries. Its features enable you to manage

your organisation today and in the future. PMI is the unsurpassed vehicle for

communicating performance within an organisation on a daily basis.

Property Management System and Point of Sale software were introduced to

improve employee performance, and have become integral tools for every hotel

business. In much the same way, business performance management reporting

systems will become the instruments for successful hotel leaders to improve

business performance management and strategy execution.

The five key business benefits are:

1. Accurate forecasting

2. Increased revenue

3. Decreased food cost

4. Decreased labour costs

5. Efficient performance management reporting system

d2o®’s guarantee

PMI is a “packaged” concept and

development costs are spread over

a large number of users. This

makes it possible to deliver a

quality solution at a fraction of the

cost of a “self-developed” solution.

Our highly focused implementation

packages help you get “up and

running” with a minimum of cost

and effort.

” We have reduced the labour costs by 95.000 Euros since we installed PMI

(3 months) and the activities have increased compared to same period last year.

- Frode Hofstad, General Manager – Britannia Hotel

” PMI provides an easy-to-understand view of operating revenue and costs in real time. This information enables us to perform real revenue and cost management.

- Lars Inge Tordal, City Financial Controller – Radisson SAS Hotels

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A PMI® WHITE PAPER © 2009 d2o® V

About d2o® consulting

d2o® consulting specializes within the fields of revenue, operational and labour

productivity management for the hospitality and catering industries. The company

provides a proven set of software, training and business consulting services that

enables its customers to increase their business performance. The company’s staff

has extensive experience in the catering and hospitality industries and has strong

competence in areas such as process and performance improvements, IT, learning

and financial management.

Some of d2o®’s customers - hotels

” d2o consulting is a great partner for us, combining business consulting expertise

based on their know-how about our business and innovative solutions.

- Ole-Jacob Wold, CEO - Rica Hotels

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Some of d2o®’s customers – restaurants, bars, pubs and nightclubs

Nordic Uteliv Group

Furset Group

RESTAURANT HOUSE THE OPERA

Olav Thon Restaurant Group

- The Scotsman - Tostrup Friluftsservering

- Saras Telt - 3 Brødre

- Carl Johan Uteservering - Sir Winston

- Den Gamle Major - Dr. Jekylls

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” d2o understands what it takes to ensure their customers' successful results. Their

approach is a unique combination of highly

skilled business consultants, proven

methodologies, quality assurance discipline,

knowledge transfer, and an emphasis on

rapid results.

- Rasmus Sandnes,

Managing Director

Dr. Holms Hotel

d2o®’s vision

To become the most valuable

partner for our costumers and

partners by creating fast, visible

and sustainable values.

d2o®’s mission

To increase customers’ bottom-line

by simplifying their daily revenue

and productivity management

process.

d2o® is convinced that leaders who

share and pursue this vision will

transform stagnation into

acceleration among their staff.

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A PMI® WHITE PAPER © 2009 d2o® VIII

We are independently rated:

Gaselle-company

Every year, the Norwegian business

newspaper Dagens Næringsliv together

with Dun & Bradstreet rank the fastest

growing profitable companies in

Norway.

Deloitte Technology Fast 50

The Deloitte Norway Technology Fast50

Awards is a ranking of the fifty fastest

growing technology firms in Norway.

Dun & Bradstreet AAA-rating

The highest financial reliability rating of

AAA from Dun & Bradstreet.

The triple-A rating from Dun &

Bradstreet assures all customers and

partners of d2o® consulting that they

can be confident in their business

dealings with us.

Please contact us.

Address: Smuget 1

NO-1373 Asker, Norway

Telephone: +47 900 80 123

E-post: info@d2o.biz

Web: www.d2o.biz Demos: Visit our website.

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A PMI® WHITE PAPER © 2009 d2o® IX

” Simplicity can only be achieved by those who understand

complexity, competitive advantage can be achieved by

those who solve complex problems with simplicity.

- d2o® consulting