paytm mall shop_support_english

Training guide for Paytm

Mall Shop

In this module we will discuss-

1. How to raise a ticket from support tab ?

2. FAQs

Here we have taken an example of catalogue. To raise a ticket for the query related to catalogue,

follow these steps

Click on seller support1 1.

How to raise a ticket from support tab ?

Click on Listing &

catalogue

2

2.


Here are sub

categories of catalogue

you can raise a ticket

according to you query

3.


3

Click on check ticket

history

To check status of the ticket follow these steps

1

1.

How can you check ticket history?

Enter the ticket id and

click on search icon

Click on ticket number to

check more details

Here you can check the

status of the ticket

2.

3.

4.

4 3

2


Here you can check

detailed status of the

ticket

5

5.


There are four types of status-

In progressWe have received your query and we are working on it

Pending with youTicket is pending as we require few more documents/details

from your end in order to resolve your query

SolvedResolution of the ticket has been provided to you

DispositionTickets will be on disposition in case you had requested a call

however due to any reason the same could not be connected

What are the types of ticket status?

FAQs

Want to change picture/product name/ add size chart/product description…

It’s easy, just raise a ticket using seller support option available in your panel. Just follow these steps-

Seller Support>Listing & Catalogue> Modify details of your existing product listing

Now select the option as per your requirement & submit the details.

The concerned team will reach out to you via mail/call & resolve the issue as soon as possible.

Want to update inventory /price of the product…

It’s easy & can be done using DIY feature available in your panel. Just go through the links below to check the quick step

guides to make changes-

To update inventory/price – click here

I am not able to login on Seller Panel?

In this case you have to follow these steps-

Click on “Having issues in login? Contact Us” > Fill required details > Click on submit ticket

https://gobig.paytmmall.com/training/catalogue-management-of-paytm-mall-shop-in-english/

FAQs

Want to change Email ID/ Contact no. or Store details…

It can be done by contacting seller support. Just follow these steps to raise the issue & our team will get in touch with

you- Seller Support> My Account > Manage your account

When Will I be receiving the payment?

Payment will be released the next day from the date of delivery of the product, Payment is transferred on every day

except bank holidays and it is processed during banking hours only

How customer can check cashback in Paytm

Mall app?

1

2

To check the details of cashback, follow these steps-

1. Open the Paytm Mall

app and tap on

“profile”

2. Tap on “My Passbook”

tab

3

3. Tap on respective

cashback received

transaction

4. Here you can check

cashback amount and

other details of the

order

5. Tap on “Need help” to

raise a query

5

4


Mall app?

The details of the cashback is also shared by SMS and mail on your registered mobile number and email id respectively


Mall app?

FAQs

My cash-back is delayed

After any successful shipment, the cash back takes 72 hours to be credited to customer’s Paytm wallet. Cash back can

be delayed because of the monthly limit of Rs.20,000 of the Paytm wallet. In such cases, Cash back amount will be

added to the wallet automatically on the very first day of the next month. Else, you can up upgrade the wallet.

Customer enquired the cashback timelines?

Cashback will be credited into customer’s Paytm wallet within 72 hrs of your item being marked shipped/delivered (for

prepaid orders only).

If a customer purchses a product on EMI, then when will he receive the cashback?

In this case, Cashback gets credited once the return/replacement period gets over. However, if the product has no

return/replacement policy and customer has opted for EMI, the cashback gets credited post 7 days from the delivery of

the product.

FAQs

Customer forgot to apply the promo code

In this case the customer has to raise a ticket by following these steps-

Open Paytm Mall App and go to > Profile > My orders > Order number > “Have an issue with this order?” > Payments,

cashback & Refunds > Cashback not received > Message us > Fill details and tap on submit.

Thanks everyone!For any query please raise a ticket on support

paytm mall shop_support_english

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