patton press august 2013

AUGUST 2013ISSUE 8

1923 - 2013

strong businesshas deep roots

Patton Press | Issue 8 | August 20132

CONTENTS

EDITOR & CREATIVE DIRECTOR DIO ZHAOEXECUTIVE EDITORS VANESSA ADAMS & MARGARET WALKER CONTRIBUTORS SAMEER HANDA, CRAIG PARKER, RAY KEANE, CAMERON WYNNIATT, JOHN MCCARREY STUART MEEHAN, SUMEDHA ARYA, ANDREW GALLIANO, WAYNE BEATTIE, ASH CHUA & VENKAT RAMAN @ INDIANNEWSLINK.CO.NZ

PATTON SOCIAL CLUBTEAM BUILDING WITHHUMANOPOLY

P5

MARKETING UPDATE

P17FEATURETHE THREE WISE MEN!

P19

PATTON INDIA’SRAIN DANCE PARTY

P12

COVER STORYSTRONG BUSINESS HAS DEEP ROOTS

P7

OUR STORYPATTON HAMILTON

P6

PATTON THAILANDWINS 2 YEARS’ EXCLUSIVE REFRIGERATION DEAL

P15

NZPM BOARD JOINS PATTON AUSTRALIA’S MANAGERS’ MEETING

P9

Patton Press | Issue 8 | August 2013 3

We are already on to our 8th edition of this newsletter, wow!

There has been certainly more optimism and business confidence in the markets we operate in as we are starting to see some good growth prospects.

In Thailand we have outgrown our current facility and are now aggressively working on finding a suitable location to relocate the business. Our Patton branded equipment is getting installed in more and more retail outlets every month. We plan to participa-tion at the HVAC&R Show in Bangkok during October this year.

In India now with our presence in all areas of the country through four offices, we are starting to grow

nationally at a good pace. The team there has been setting new sales records almost every month. We also plan to participate in the Cold Chain Show in Mumbai during September this year.

In Australia, we just opened our 13th trade outlet in West Melbourne to meet the growing demand for our products in Victoria. We have made good progress on health and safety areas of the business in the recent months.

Although the business environment is still tough in NZ, there is more confidence out there. We are confident about improved business in the coming months.

We all look forward to the 90th Anniversary celebrations which are planned across all nine branches of NZ in September 2013.

Sameer HandaCEO, Patton Group of Companies

Message from our CEO


Patton New Zealand

Values count more than success

For elders who say that increasing materialism has robbed this world of righteous life, this young couple would be a source of comfort and

reinforcement of the belief that rectitude continues to thrive.

For youngsters who are at crossroads of their life and career, they could be a source of inspiration and endearment.

Umesh and his wife Pooja Thakur are also a source of pride to their peers, their respective families and relatives, for in less than six years after their arrival in New Zealand, they have not only estab-lished a beautiful home in East Auckland but also found themselves employment in well-known organisations.

Umesh is employed as the Human Re-sources Advisor at Patton Limited, while Pooja is a Personal Banker at ASB Bank.

Born and raised in India, both have had their share of anxiety and uncertainty but their determination to succeed en-couraged them to take life as an adven-ture.

Umesh completed his school education

when he was 15 years old and joined his father’s family business.

“My father inspired me with his hard work, dedication and loyalty. These be-came the code and ethics in my life and career, as I began work at an internation-al call centre,” he said.

Umesh met Pooja when he was just turn-ing 17 and three years later, they became husband and wife and looked for greener pastures through higher education.

New Zealand appealed to them instantly.

Scholastic life

“We came here as international students and settled in Timaru. While I pursued a Diploma in Human Resources Manage-ment, Pooja enrolled as an ICT student. Our wallet was thin with no more than $1000 but our hearts were filled with hope. We knew that the going would be tough but remained optimistic,” Umesh said.

With cost of living on the rise, the young couple needed to augment their income, which they did, seeking employment, as allowed under the law.

He worked as a cleaner, newspaper boy, ship loader, lawn mower and even flipped the proverbial burgers.

Those determined do not forfeit their fate to destiny. Instead, they work hard and make the best of tough circumstanc-es and tight monetary conditions.

Merit Award

He is perhaps the youngest HR person in the industry and the ‘Young Entrepre-neur of the Year with Merit’ Award that he received from the Human Resource

Institute of New Zealand (HRINZ) at a ceremony held in Parliament Building on November 22, 2012 (Indian Newslink, January 15, 2013) was a testimony to his professional calibre.

Umesh is grateful to his General Man-ager Philip Hitchins for his guidance and support since he joined Patton five years ago.

“He has been more as a mentor than an employer. He has been a major source of strength and has brought the best out of me,” he said.

His role makes him responsible for all related tasks, including human resourc-es and occupational health and safety throughout the company’s network in New Zealand and Australia.

Umesh credits people for his success as a student and as a professional.

“People are really helpful; everyone played a vital role during my studies and helped me to make my foundation stronger,” he said.

Umesh says that despite being a mem-ber of Generation Y, he belongs to the old school, which subscribes to values that are in variance with today’s world.

“I believe in commitment, diligence, de-votion and high principles and values. I do not scale greater heights in my life and career but with my feet firmly on the ground. I believe that lessons are to be learnt every day,” he said.

Umesh Thakur with his wife Pooja

- VENKAT RAMAN@ INDIANNEWSLINK.CO.NZ


AUCKLAND HOME FIRE AWARENESS SEMINAR

- VANESSA ADAMS

On Tuesday 23rd April our social club invited “Team Elevate” to host/co-ordinate what promised to be the ultimate team building event

which we all thoroughly enjoyed. Everyone actively participated and there was non-stop laughter as the activities were in-teractive and simply brilliant. The activity was set-up indoors and lasted for ap-prox. 90minutes.

The concept of the teambuilding exer-cise was similar to Monopoly. It involved chaos, unexpected contests and surpris-ing wit and speed from some compet-itors. Every square on the board required a high energy and highly competitive chal-lenge, and teams battled to gain maximum points to ensure their team was ahead in the game. Team strategy came into play as players worked out which challenges they were good at and what would best help them finish the game with the most points.

Challenges included remote control car races, dressing up, golf putting, balloon

racing, tiddly winks and word puzzles under the constant eye of the Elevate facilitator keeping the momentum going while con-stantly reminding teams of the rules. But of course rules are made to be broken! It was wonderful to see all the madness with the

highlight being the males dressed up in female clothing bring-ing out their more “feminine” side! The evening had a perfect ending with all teams singing in unison to their own beat to compete for the final points.

Thanks to all who attended and for your contribution to the hilarity and entertain-

ment while building your team and creating some healthy competition with the other competing teams.

Thank you, too, to the staff members who organised this event. Without your enthusiasm and commitment evenings such as this would not be possible.

Team building withHumanopoly


PATTON

Patton Hamilton Unit 3, 7 Devon Rd Frankton Hamilton 3204 P : +64 7 846 6654 F : +64 7 847 7764 E : [email protected]

Patton Hamilton Branch open it doors in 1997 under the management of Phil Smith and his

wife Colleen. The branch grew quickly with the dedicated efforts of Phil and Colleen, and soon expanded to three staff.

In 2004 Phil took the oppor-tunity to shift to Melbourne and open the branch in Thomastown Melbourne. Stuart Meehan took over the reigns in July 2004, with Stephen Pearce joining in October 2006, and Fiona Oatham in August 2008.

The reason for the success of the branch is our clients, and the relationships with them that are based on service, knowledge and trust that we have built up and maintained over the past 16 years.

The Waikato region is one of the most productive agricul-ture basins in the world, it has a massive river flowing through it which maintains the lush paddocks of the region and this enables more than 11 ma-jor dairy production sites to operate, and over 3800 dairy farms and many other food production industries based in and around the main city of Hamilton.

The Waikato branch looks after an area from the tip of the Co-romandel peninsular to Turan-gi at the southern end of Lake Taupo under the Central pla-teau Mountains, and within this great region there are many very interesting characters we call clients.

Team Patton Hamilton

Stuart Meehan Branch Manager

Fiona Oatham Customer Service

Stephen Pearce Customer Service

- STUART MEEHAN

Our StoryHAMILTON


“Deeper the roots, stronger the business” certainly applies to our business at Patton.

In 1923, in the South Island of New Zea-land, George E Patton set up a refrigera-tion engineering shop in Christchurch. It was a location surrounded by inspiration - export quality Canterbury lamb, snow-capped mountains and huge potential for a refrigeration man with vision. Business thrived, and by 1930 G E Patton Ltd was producing a range of domestic refriger-ators and flip top ice cream cabinets for the rapidly expanding local market.

As business grew Patton’s innovative product development grew with it. Chest freezers, absorption refrigerators and New Zealand’s first curved glass fronted delicatessen and frozen food cabinets were all the work of G E Patton.

In the 1970’s G E Patton Ltd changed its name to Patton Refrigeration, moved

its head office north to Auckland and focused on developing the increasing-ly successful commercial refrigeration component of their business. New ranges from Patton included condensing units, air-cooled condensers and unit coolers.

In 2008 Patton Refrigeration became simply Patton Ltd, a truly international company with a diverse product range of an enviable reputation.

2013 marks a milestone year for Patton as we celebrate our 90th Anniversary.

This is not only a time for celebration but also of gratitude - gratitude to our valued customers who have put their trust in us for almost a century; gratitude to our business partners who have worked with us to make our company what it is today; and finally gratitude towards our staff who give of their best to meet the high standards that Patton strives to achieve.

Although Patton has changed considera-bly in the last 90 years we have tried hard to retain our values and culture. We have

grown from a small company to a much larger enterprise that, while headquar-tered and with eight branches in New Zealand, also has thirteen Australian out-lets, a sales office and factory in Thailand and four outlets in India.

This expansion was only possible because of one thing - Patton has never changed its individualised service. You, the cus-tomer, are the centre of everything we do. We remain more committed than ever to offer you a wide range of innovative products and engineering solutions to meet your increasingly diversified needs. This is why Patton remains so young and energetic - even at 90!

We hope that you will join us in celebrat-ing this important milestone.

To find out more about our history, please visit: www.pattonnz.com/about-history

More coverage on Patton’s 90th

Anniversary will be reported in the next Issue of Patton Press.

COVERSTORY

stro

ng b

usin

ess

has

deep

roo

ts

- DIO ZHAO


Patton Australia

Patton AustraliaWest Melbourne Branch

LOOKNEW

Left to right: Ash Chua Patton Australia Branch Manager and Daniel from Tempright Refrigeration


A highly successful meeting of Patton Australia Managers and Joint Venture Partners was held at the Mercure Hotel, Brisbane

during 8th – 10th May 2013.

A unique feature of this meeting was that the full NZPM Board had their monthly Board meeting at the same venue at the same time. This gave the Board an opportunity to sit in on the morning session when Branch Managers presented their reports so they were able to get a vast amount of information from Branches and Joint

Ventures from across Australia. The Board also joined the Patton team for lunch and attended the main Dinner held at Il Centro Restaurant at Eagle St Pier in the heart of Brisbane.

There were several suppliers in at-tendance. Phil Smith (Dixell) and Peter Crokam (Copeland) gave presentations on the latest products coming out of Emerson Climate Technologies. Also, representatives from Unada Motors and Mizu gave brief presentations.

NZPM Board Joins Patton Australia’s Managers’ Meeting

- STUART SMITH

Standing (left to right)Jarod Stevenson (Branch Manager Archerfield), John Bell (Business Development Manager Sydney), Stu McIvor (NZPM Director Otago), Stephen Dey (NZPM CFO Auckland), Mark Whitehead (NZPM Director Canterbury), John Graham (Director JV Rockhampton), Craig Alcorn (Sales Engineer Sydney), Tony Corbett (Director JV Gold Coast), Leigh Hancock (Branch Manager Ballarat), Stuart Smith (General Manager Australia), Jason Pearce (Technical Manager Australia), Craig Killalea (Director JV Albury), Darren Bromley (Sales Manager Adelaide), Dave Henderson (NZPM Director Auckland), Alan Lee (Sales Engineer Archerfielde), Ashley Chua (Branch Manager West Melbourne), Andrew Galliano (Engineering Sales Manager Thomastown), John McCarrey (National Sales Manager Australia), Grant Burgess (Purchasing Officer Australia), Craig Parker (Technical Manager NZ), Keith Avery (NZPM Director Auckland) and Grant Mitchell (Branch Manager Brisbane). Sitting (left to right)Robin Houghton (NZPM Director Taranaki), Peter Jackson (NZPM Director Southland), Paul Smart (NZPM Chairman Auckland), John DeBernardo (Deputy Chairman Wellington), Sameer Handa (CEO Patton Group of Companies) and Tony Jackson (Director JV Perth).


Patton India

Patton Refrigeration India Pvt Ltd was established in Delhi in Novem-ber 2007, shortly after that it ac-quired local HVAC brand ‘Synergy’. The company continues to thrive and expand in a rapidly developing market. As well as importing evap-orators and condensing units from its Patton Thailand facility, Patton India represents many world re-nowned brands including Henry, Embraco, Dorin, Fieldpiece, Ap-pion, Mueller Industries, Uniweld, Think, Supco and Suniso.


Patton IndiaAccelerating Business Growthwith National Expansion

DelhiOffice

JaipurOffice

MumbaiOffice

BangaloreOffice

Patton India expanded its oper-ations and opened up offices in Mumbai & Bangalore. We have divided our sales operations into

three zones to expand the market and go closer to the customer. The three zones are North and East Zone head-ed by Vikram Pratap Singh, West Zone headed by Sunil Gautam and South Zone headed by Rahul Singh. North & East Zone operates from Noida office, West Zone from Mumbai office and South Zone from Bangalore office.

We have moved our mother warehouse to Mumbai to improve logistics opera-tions. Navasheva port and Bhiwandi. warehouse (Near Mumbai) is located in west zone and equidistant from the other three zones i.e. North, South & East. The mother warehouse in Bhiwandi was made operational in a record time of 35 days. ‘Speed is the name of the game’ is the mantra of our MD Mr. Swatantra Gagneja. Patton India team has shown tremendous growth in last six months.

- SWATANTRA GAGNEJA


- SWATANTRA GAGNEJA

After putting their acts together and setting up the systems and procedures in Patton India, April to June’13 was the time to improve sales. Team Patton India was out in the market and recorded all time high sales of

INR 10 million plus per month in three consecutive months.

Team Patton India was out for a Rain Dance Party to celebrate their achievement. It was organized at Patio’s Club, Gurgaon. The team was rejuvenated and looking forward to achieving their next goals. Celebration breaks up the routine and sparks creativity. All work and no play is . . . no fun. Well, you know what they say about working ALL of the time. Taking a break to celebrate might be just what Patton India needed to jumpstart for their next goal.

Rain Dance PartyA rain dance is a ceremonial dance that is performed in order to invoke rain and to en-sure the protection of the harvest.

Rain dances can be found in many cultures, from Ancient Egypt to certain Native Amer-ican tribes. They could still be found in the 20th century Balkans, in a ritual known as Paparuda (Romanian) or Perperuna (Slavic). The traditional Native American Cherokee tribe performed rain dances to both induce precipitation from clouds as well as cleanse evil spirits. Cherokee legend says that the summoned rain contains the spirits of dead Chiefs who upon awakening from the clouds battle evil spirits in the transitional plane between our reality and the spirit world. It was also believed that particularly elabo-rate and ornamental rain dances could in-spire the participants as well as audience to partake in unusual acts of spiritual worship.

DID YOU KNOW?


Patton Thailand


Patton ThailandWins 2 Years Exclusive Refrigeration Deal

for Tops Daily

Another milestone in the growth of Patton’s Thailand business has been achieved with Patton products and our installation

partner ETSR, selected to be the turn-key supplier of refrigeration equipment to all “Tops Daily” convenience stores across Thailand for the next 2 years.

Tops Daily is part of the Central Retail Group which is the largest Retail and

Leisure Property group in Thailand. Whilst expansion plans for Tops Daily are not finalized, there appears to be as many as 300 new stores planned within the 2 year contract, making this award approximately NZD3.5 Million. This may be exceeded with the recent announce-

ment that a Tops Daily will soon appear in every Caltex service station in Thai-land.

Tops sought to maintain a high stand-ard of quality equipment but developed a bulk bidding strategy in order to seek an overall cost reduction of 15% against conventional bidding methods.

For more than 5 months Patton Thai-land’s General Manager, Mr. Jon Pick-ford, has worked with Tops Daily’s re-frigeration consultant, Mr. Alan Padgett, to ensure we found the right partner and the right equipment to meet their needs. In winning this bid, we were se-lected against Emerson’s Market lead-ing ZXD CDU range. Mr. Padgett stated “I have waited a long time to find a high quality and cost efficient equipment provider in Thailand. Patton makes my job a lot easier.”

Still to be awarded are the Family Mart Convenience stores which are also owned by Central Group and tendered together with Tops Daily.

I have waited a long time to find a high quality and cost efficient equipment provider in Thailand. Patton makes my job a lot easier

“ “

Alan Padgett, Tops Daily Refrigeration Consultant

- JON PICKFORD


Patton Thailand

other recently awarded projects

Villa Supermarket – Banana Walk Phuket

Tesco Lotus Hypermarket – Bang Pakong

Tesco Lotus Head of Refrigeration commented after the installation that “Patton’s Quantum Tandem Units are the future of our refrigeration”

Villa Supermarket – Venezia Hua Hin – Currently under construction

- JON PICKFORD


product catalogue

emailmarketing

socialmedia

Patton 90th

anniversary

In June 2013, we hired a professional photographer Nicola Zaaiman to take photos for all our products and the job is almost completed. The first draft of the new product catalogue has been accomplished. The final printed copy is due by the first week of October 2013.

90 Days Specials have been conducting throughout all Patton branches in New Zealand since 1st July 2013.

There will be celebrations on 30th September 2013 in all Patton NZ branches to make this occasion.

Customer databases of all 9 New Zealand branches have been

created and the first email version of the Patton Specials was sent out on 1st May 2013.We will continue applying this

pronounced marketing technique to communicating with our customers.

Social Media has changed the way we do

business online.At Patton we

acknowledge the power of Social Media, and will

continue utilising it as part of our marketing

mix. A comprehensive Social Media Plan will be

delivered at the end of this year.

- DIO ZHAO

MARKETINGUPDATE


ONBOARDNEW

MARK CAMPBELL

REGIONAL TECHNICAL MANAGER (ASIA)

PATTON NZ

Patton is pleased to announce the appointment of Mark Campbell as Regional Technical Manager (Asia) for Patton, based at Auckland head office. Mark is filling the role previously held by Andrew Sekula with his primary focus being technical and engineering support/development to our operations in Thailand and India. Additionally Mark will be involved with product R & D, system engineering and the daily technical aspects of operation within the Auckland office.

Mark Campbell started off his career in 1996 at Cowley Refrigeration in Wellington. He completed an apprenticeship with the Wellington Service Department doing service jobs, maintenance and installation work.

In 2001, he joined the Engineering Department of Cowley Refrigeration as a Commissioning Engineer and continued in that role until 2006/07 when he had a change of position to a Design Engineer where he has been working till June 2013.

GILLIAN(GILL) RICKETTS

CUSTOMER SERVICE

PATTON NZ

Customer Service – Gillian (Gill) Ricketts has just joined the Patton New Zealand Tauranga Branch and looking forward to meeting everyone, with a background in customer service/administration for over 20 years in a variety of industries. For fun enjoys music, spending time with family and friends and of course cats.

Sameer Handa CEO, Patton Group of Companies

One of the old-est and most respected com-panies in the re-

frigeration and related industries is marking the completion of its 90 years of establishment and op-erations throughout New Zealand.

Patton Limited is com-mencing today (July 1) its 90th anniversary cel-ebrations with a series of meetings, gatherings and other events scheduled to be held throughout the country over the next four months.

The Company’s Global Chief Executive Sameer Handa is proud of Patton’s well-rooted origin in New Zealand, with growing presence in several parts of the world.

Small Beginning

“Founded as a small com-pany by George Patton in 1923 in Christchurch, the Company’s global busi-ness today is about $70 million, with a self-as-signed target of $90 million over the next two years. Patton remains a fully-owned New Zealand company, keen to grow with the increasing poten-tial in the world markets,” he said.

With a healthy share in the domestic market, the company is currently considering increased

presence in overseas markets, either as a manufacturer or distribu-tor of a wide range of high utility products, or both.

Global Growth

“We are proud of our highly talented and mo-tivated team of 165 staff employed in our offices and manufacturing facili-ties in New Zealand, Aus-tralia, Thailand and India. We have grown with our suppliers, distributors and associates in New Zea-land, Australia, South Pa-cific, Europe and the Mid-dle East,” Mr Handa said.

While Patton continues to hold a major share of the New Zealand market, the country’s limited size en-couraged establishment of offices and factories abroad.

“The move began with Australia, where we made small acquisitions, followed by Thailand, where we have estab-lished a manufacturing facility as a joint venture and India, where we have offices, with plans for a factory,” Mr Handa said.

With sound strategies, policies and plans, Pat-ton carefully considers its stakes in various markets and revisits them with a pragmatic approach.

“Despite the global finan-cial crisis and slowdown in

the New Zealand economy, Patton has not only been able to achieve its targets but also expand world-wide, utilising the existing and emerging potential.”

Rewarding Young Entrepreneurs

“Mr Handa said that Pat-ton is proud of is spon-sorship of the ‘Best Young Entrepreneur of the Year’ category of the Indian Newslink Indian Business Awards, since the category was introduced in 2010.

“Young professionals of today are very ambitious, focused and are keen to succeed in their life and career. It is important to support and guide them wherever possible. Rec-ognising them for their achievements is a way to celebrate their success stories. These Business Awards play a critical role in recognising these young achievers every year,” he said.

Details of the 90th anni-versary celebrations of Patton Limited will appear in our ensuing editions.

Nonagenarian commences landmark celebrations

- VENKAT RAMAN


3wise men!

The

CAMERON WYNNIATTMECHANICALDESIGN ENGINEER

PATTON NZ

RAY KEANE MECHANICALDESIGN ENGINEER

PATTON NZ

CRAIG PARKERTECHNICALMANAGER

PATTON NZ

FEATURE

Cold Air Hot Air

The refrigeration cycle is a sequence of thermodynamic processes whereby heat is withdrawn from a cold body and expelled to a hot body.

This process occurs in home and business, chillers, freezers, automobile air-conditioning and other cooling applications. There are different varieties of cycles, such as vapor

compression and vapor absorption.

Vapor compression is the most common.

Refrigerant Compressor Condenser ExpansionValve Evaporator

REFRIGERATION CYCLE

INFOGRAPHICS

Refr

iger

ant

Compressor

Condenser

Expansion

Valv

e

Evaporator

The cycle is complete and continues again and again...

Source: California Centre for Sustainable Energy

Refrigeration/air conditioning uses a fluid, called a refrigerant, to move heat from one place to another. Refrigerants are characterized by their low boiling temperatures, i.e. between -40° and -2° as compared to water’s boiling point at 100 °C

Refrigerant

The vapor refrigerant moves into the compressor, which is basically a pump that raises the temperature and the pressure of the refrigerant.

Compressor

The high-pres-sure, hot vapor refrigerant then flows into a refrigerant-to-air (or water) heat exchanger. Using outside air (or cooling tower water) the vapor refrigerant is condensed, turned into a high-pressure liquid (at a reduced temperature).

Condenser

As the liquid refrigerant leaves the condenser, it is cooler, but still under pressure. It then reaches the expansion valve, where the high pressure refrigerant gets “flashed” and becomes a lower pressure cool liquid. e.g. -5°C

Expansion Valve

Finally, the cool liquid refrigerant enters the evaporator heat exchanger. In the evaporator, the liquid refrigerant’s temperature is typically between -5°C and -10°C for a commercial cool room. Air or water is moved across the evaporator and provides cooling. During this time the refrigerant absorbs heat and boils returning to a vapour state.

Evaporator

Patton Press brings to you: The new feature section - The Three Wise Men. Advocated by Craig, Ray and Cam as the three wise men, this feature aims to provide you the insides, creative ideas, new technologies and latest events in the Refrigeration and HVAC industry. So don’t miss out!


FREEZING COLD

Having a blast in the

1

5

3 4

2- RAY KEANE

A design review visit to United Containers in May 2013 proved to be a cold and wet

affair suited only to the hardy outdoor individual. Carefully selected Ray Keane Mechan-ical Design Engineer from Auckland HQ accompanied Les Miller, branch manager from the North Shore, visited the head office in Manukau to inspect the new blast freezer project.

After the continued success of the Patton CCKST275 condensing unit installed in United Containers ICEBOX many exciting new developments have arisen.

The blast freezer designed for meat production was destined for the Pacific Islands and comprised of a custom 32hp. CL3200 and (x2)

passivated JLC100’s. This combination easily met the required -30°C conditions for freezing. When tested the gear easily lived up to expecta-tions when freezing half a dozen 44-gallon drums of water. After a successful trial two more freezers were ordered with potential for more to come in future.

1) Custom 32hp CL3200 installed2) Inside the container3) Close up container view4) Outside container view5) x2 JLC100 double stacked

3wise men!

The


3wise men!

The

So far 2013 has seen the Sri Lankan project progress in a number of constructive directions. In January of this year

the first report was submitted to Tear Fund NZ and World Concern Sri Lanka and received impressive feedback. The report covered the preparation, material gathered and review of the Sri Lanka trip in April 2012.

The main focus of last year’s field research trip to Sri Lanka was to experience the feelings, thoughts and attitudes of the local farmers, people at the co-ops and workers at the milk chilling centers. We approached with-out judgement, with beginner’s eyes, with curiosity, optimism and respect. We achieved this by implementing design thinking. Design thinking re-fers to the methods and processes for investigating ill-defined problems, acquiring information, analysing knowl-edge, and positing solutions in the design and planning fields. It is gener-ally considered the ability to combine empathy for the context of a problem, creativity in the generation of insightsand solutions, and rationality to analyse and fit solutions to the context.

The design process has five stages: empathize, define, ideate, prototype and test. Within these five steps, problems can be framed, the right questions can be asked, more ideas can be created, and the best answers can be chosen.

The first report covered the empa-thy stage focusing on the three key areas: expose, observe and engage. These findings were collected with hundreds of photos taken along with hours of footage capturing the local people getting about their everyday lives. We were also exposed to the stop start meandering journey of freshly

produced milk and what measures were currently used to chill and reduce the bacteria levels. At times this was a real eye opening experience to uncover the short comings and less effective procedures being used.

At the moment producing low quality milk is an easy way to make money for the average farmer to feed their fami-lies and buy necessities. Nearly all the milk collected today is made into milk powder as the quality isn’t high enough to merit higher quality milk products. In the future convincing them to produce higher grade milk for a small increase in money will be a hard sell as a lot more work and training will be required.

The trip did uncover some positive stories. We found a number of local Sri Lankan farmers excelling in their field and increasing milk production at an astounding rate not thought possible post-civil war. There was a real sense of drive and enthusiasm to learn more about dairy farming to increase milk production and more importantly quality. That all said, it is imperative to remember that with so many pieces in the milk chain from farmer to MCC, working together is the key to success to improve milk quality in this district.

Sri Lanka Milk Chilling Project– Phase 1.1 Continued...

EMPATHIZE

DEFINE

IDEATE

PROTOTYPE

TEST

- RAY KEANE


FIELDAYSADVENTURES

3wise men!

The


This year’s Fieldays was held during 12th to 15th June attracting over 120,000 visitors. Dio and

I were lucky enough to see it for our first time. It is acknowledged as a window into one of the most innovative, forward thinking agricultural economies in the world. It provided exhibiting businesses with a connection to farming customers, both locally and internationally.

On Display this year was one of our very own PattonPaks. Dio thought anything in an enclosed metal box was a PattonPak, e.g. a genera-tor, but instantly become excited when he spotted the actual

Phillip within the first 10 minutes.

What we saw was good with an insight into dairy milking sys-tems and the various equipment and machinery to make the day to day lives of farmers easier. The Fieldays indicated the farming sectors’ sheer size and the size of the market in which each company can play now and into the future.

PattonPak. Compared to sever-al others on site, the PattonPak looked far superior to our com-petitors, in terms of quality and appearance. Let’s hope to see an increase in sales with farmers looking to upgrade their equip-ment with improved chilling and milk temperature monitoring systems.

The Fieldays was a real eye opener; there were plenty of demonstrations, farm equipment, food tasting and also the odd animal here and there. The show was so large that we could not make it around all the displays in one day. The possibility of getting lost was high, loosing Sameer and - CAMERON WYNNIATT

The Fieldays was a real eye opener: there were plenty of demonstrations, farm equipment, food tasting and also the odd animal here and there.

“ “


Please submit any news from your branch or in and around your district. We are interested in stories about our people, their exploits, the company and its progress and articles of general interest. For earlier issues of our newsletter, please visit pattonnz.comPlease forward all correspondence to [email protected]

Responsive expertise, delivered.

© 2013 Patton Ltd. All rights reserved. Patton Ltd is part of the NZPM Cooperative.

pattonnz.com

patton press august 2013

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