Examples: Standard Portal

For each portal you can define the following in portal setup..

Header or logo

Footer

The homepage layout tied to portal user profile determines which of the following types of components can be displayed to the portal users…

Customer Portal Welcome

Solution Search

Create New

Recent Items

Search (Cases, custom objects etc)

Document Search

Custom Links

Custom HTML Components and Images

2

6

7

1

10

8

9

7

8

9

6

Good to Know…Customizing the portal user interface• Customize the portal UI using the look and feel settings on the portal setup and the

homepage layouts tied to portal user profiles.

4

5

3

1

2

3

4

5

99

10

9

Examples: Light Customizations

Examples: Heavy Customizations

Types of Customer Website AppsApplication Product/Solution

Product/Warranty Registration

Visual Process Manager, Custom

Sites + VPM (optional)

Documentation & Software Downloads

Content, Wiki

Sites + Content, Customer Portal

Education/Training

Cornerstone, Custom

Sites + Authenticated Sites or Customer Portal

* Click the website screenshots to visit the site

Types of Customer Website AppsApplication Product/Solution Example

KnowledgeSolutions, Knowledge

Sites + Customer Portal

Mozy

Zynga

AnswersAnswers, Forums

Sites + Customer PortalShavlik

IdeasIdeas, Cases

Sites + Customer PortalStarbucks, Dell

* Click the website screenshots to visit the site

Types of Customer Website AppsApplication Product/Solution Example

BlogsWordpress, AppX, Custom

Sites + Authenticated Sites

Salesforce Community

Returns (RMA)

Visual Workflow, Service Max

Sites + Customer Portal

Medtronic

Product Catalog

Custom, CloudCraze, Ida Apps

Sites + Partner Portal

Promethean

* Click the website screenshots to visit the site

Types of Customer Website AppsApplication App Example

Online StoreCloudCraze, Ida Apps

Sites + Authenticated SitesLi-Cor

Web CMS, Online Store

Custom, Orchestra CMS, CMSforce, Great Vines

Sites + Authenticated Sites

Colgin Cellars

Customer Acquisition, Onboarding, Contract Mgmt

Custom, VPM

Sites + Authenticated Sites + Customer Portal

DeVry

* Click the website screenshots to visit the site