introduction to cwatch partner portal - help.comodo.com web security - partner... · cwatch web...

cWatch Web Security – Partner Portal Guide

Introduction to cWatch Partner PortalThis document explains how partners can add customers, distribute licenses, configure customer websites and more.

• Login to your Account

• Add a Customer

• Distribute License

• Configure Customer Website

• Admin Overview

• Configure Additional Settings

• Membership Plans

• Manage your CAM Account

Login to your Account• Visit https://partner.cwatch.comodo.com/#/login

• Login - Enter your Comodo partner account credentials and click 'Login'

• Forgot your password – Click this and you will be redirected to

Comodo cWatch Web Security - Partner Portal Guide | © 2018 Comodo Security Solutions Inc. | All rights reserved. 1

https://partner.cwatch.comodo.com/#/login


https://accounts.comodo.com/account/forget_password. Complete the password reset procedure.

• Don't have an account – Become a Comodo partner / reseller and enjoy discounts from selling Comodo products to your customers. Click 'Sign Up' and complete the partner enrollment procedure at https://accounts.comodo.com/reseller/management/create_account

Add a Customer This section explains how to add customers in order to distribute licenses to them. You can add customers one at a time or import customers in bulk from a CSV file.

• Add a single customer

• Import customers from a CSV file

Add a single customer

• Open the 'Customer and License Management' tab

• Click the icon at top-left

OR• Click the three vertical menu dots on the top-right and select 'Add Customer' from the options

• In the 'Add Customer' screen, enter the customer's first name, surname, email address and country:

• Enable 'Add Another' if you would like to add more than one customer during this step.• Click 'Add' to save the customer.

• Repeat the process if you elected to add another customer.

That's it – you have successfully created your first customer. You can view the newly created user(s) in the 'Customer and License Management' screen:


https://accounts.comodo.com/reseller/management/create_account

https://accounts.comodo.com/account/forget_password


Import customers from a CSV file

The columns in the CSV file should be:

• First Name, Surname, E-mail, Country

An example entry is shown below:

• Angel, Smith, [email protected], India

• Click the icon at top-left

OR• Click the three vertical menu dots on the top-right and select 'Import Customer' from the options

The 'Import Customers' screen will open:

• Click 'Select CSV file', navigate to the CSV file location and click 'Open'

The customers will be imported. The next step is to distribute licenses to them.



Distribute Licenses• This section explains how you can distribute paid and trial licenses to customers.

• The fee for paid licenses will be deducted from your account by Comodo. It is your responsibility to charge your customers and collect the amount by whichever method suits your business model.

• See 'Manage your CAM Account'

To distribute licenses

• Open the 'Customer and License Management' tab:

• Select the customer to whom you want to distribute a license.

• The 'chain link' icon becomes enabled. Click this icon to open the 'Distribute License' screen.

OR• Click the three vertical menu dots on the top-right and select 'Distribute License' from the options

• Next, select the terms of the license you would like to provide to the customer:

• Select the license type from the 'License' drop-down. Options available are:

• Basic

• Pro

• Pro Trial 30

• Premium

• Premium Trial 30

• Comodo recommends using a 'Premium Trial 30' license so that the customer gets the full cWatch experience.



• See Membership Plans to view the various features that each license unlocks for the customer.

• Auto-Upgrade and Auto-Renewal:

• Auto-Upgrade to Paid at the End of Trial – This will appear if a trial license is selected. If enabled, the license will be automatically upgraded to the full version at the end of the trial. Comodo will subtract thelicense fee from your account funds. Comodo suggests partners deactivate the license if the customer wishes to cancel the subscription at the end of the trial. Note - trial licenses will transition to monthly plans only. A 30-day trial plan cannot be upgraded to an annual subscription plan.

• Auto-renewal – This will appear if a paid license is selected. If enabled, the license will be automaticallyrenewed for the same period.

• Click 'Next' after choosing the license type

• Review the customer information, click 'Back' to update if required:

• Click 'Submit'. This will complete the distribution of the free 30 day trial license. You will see a 'Success' message as follows:

• Your customer will receive two mails:

• A welcome mail with a link to set up a password so they can login at https://login.cwatch.comodo.com/login

• An order confirmation mail which contains a summary of the order


https://login.cwatch.comodo.com/login


• Click 'Close'

• You have now successfully distributed a 30-day free trial license.

• The license information can be viewed by clicking the number in the 'License Count' column

• Click 'Close' after viewing the details.

To deactivate a license

• Select the customer whose license you want to deactivate.

• The 'broken chain link' icon becomes active. Click it to open the 'Deactivate Licenses' screen.

OR• Click the three vertical menu dots on the top-right and select 'Deactivate License' from the options

• Select the license and click 'Deactivate'



Configure Customer's WebsiteThis section explains how you can add a customer's website. Once added, your customer need only configure their DNS to route traffic through cWatch and upload the PHP file for malware scanning.

• Open the 'Customer and License Management tab

• You can add websites one by one or import from a CSV file

Add websites one by one

• Select the customer for whom you want to add a website. You can only add websites for customers that have an active license. See the previous section if you need help to issue licenses to customers.

• Click the 'Globe' icon with the '+' symbol

OR

• Click the three vertical menu dots on the top-right and select 'Add Site' from the options

The 'Add Site' screen will open.

Step 1 – Define Sites

• Domain – Enter the domain name without http(s):// (e.g. - example.com).

• License – Select the customer license you would like to apply to this site

• DNS Service – The options available are:

• No DNS – Add a website without DNS check. DNS must be setup later by you or the customer before configuring the site for cWatch protection.

• Initiate DNS – cWatch runs a scan to retrieve the DNS records of the website then implements these



records in cWatch (dnsByComodo service). Your customer now only needs to point their name servers to cWatch in order to enable the service. This saves your customer the step of adding CNAME and A records to cWatch for each of their sites.

• Initiate DNS and Auto SSL – Configures DNS as explained above and also provides the customer a with a complimentary SSL certificate. The process first checks if the customer’s name servers are pointing to dnsByComodo. After verification, cWatch generates a key pair, requests the certificate, creates a CNAME DNS record on dnsbyComodo, validates the domain, collects the certificate and installs it on cWatch edge servers. Please note installing complimentary SSL certificate will encrypt traffic between the CDN servers and your customer's visitors who connected to those servers. This will not secure the connection between the customer's server (where the site is hosted) and the CDN (where the customer's website is cached).

• Click 'Add Domain' to add more websites for the customer

• Click the trash can icon beside a website to remove it from the list

• Click 'Next'

Step 2 - Submit

• Review the information entered in step 1 and click 'Submit'

• The site will now be provisioned in the background.

Step 3 - Done

• You can view the provisioning process by clicking the link in 'Click here to see additional tasks in progress'.

• Click 'Close'



• The site will go from 0 to 1 when provisioning is complete. It is now ready for the user to login.

• Please note this can take around a minute. Please refresh your browser if you don't see it update. If you do not see it update please refresh your browser.

Import websites from a CSV file

• Click the 'Globe' icon with an arrow beside it

OR

• Click the three vertical menu dots on the top-right and select 'Import Sites' from the options

The 'Import Sites' screen will open:

The columns in the CSV file should be:

• Email, Domain Name, License Key, Initiate DNS, Auto SSL

An example entry is shown below:

• [email protected],example.com,7bd632bc-81b4-4ca0-b187-8c78901a194f,true,false

Tip - You can export the customer data you need for the CSV from the 'Licenses' screen.

• Click the number in the 'License Count' column to open the 'Licenses' screen:



The 'Import Site Template' column contains all data you need apart from the domain name.

• Place your mouse cursor over a row and click 'Copy to Clipboard' on the right:

• Paste the details into your CSV file. Repeat the process for other license rows.

• You have to enter only the domain details that you want to add for the license



Step 1 – Select File

• Click 'Select CSV File' in the 'Import Sites' page, navigate to the CSV file location and click 'Open'

Step 2 – Upload

• The details will be fetched from the file and auto-populated.

• Click 'Submit'

Step 3 – Done

• A import success message will be displayed:

• Click 'Close'

The websites will be added and you can view the status in the 'Sites' column. Please note this can take up to around a minute. If you do not see it update please refresh your browser.

Admin Overview• The admin overview section is a single pane of glass through which you can monitor the health of all

customer websites.

• The 'Blacklisted', 'Malware', 'Scan Schedule', 'SSL Issues', 'CDN', 'Phishing', 'DNS' and 'Vulnerability' columns show real time statuses.

• You can login to the customer's cWatch account without needing their username and password. This is important for troubleshooting and configuration.



• You can also delete a customer's website from this interface.

• Click 'Admin Overview' to open the interface:

• Place your mouse cursor over a row to reveal 'Trash Can' and 'Login As' links:

To delete a site

• Place your mouse cursor in the website row and click the trash can icon

• In the 'Remove Site' screen, enter the site name and click 'Delete'

• Note – If you remove a site that has trial license, you cannot apply another trial license to that site.

Login via customer's account

• Place your mouse cursor in the website row and click the link icon on far-right

• You will be taken to the customer's cWatch account at https://login.cwatch.comodo.com/dashboard/overview. No login credentials are required.

• Note – If you login to the customer's account via partner account, you cannot add new sites from the customer's interface. You can add new sites from the partner portal only.

• You can manage the websites from customer's cWatch account such as schedule malware scans, define custom firewall rules and more. See the online admin guide at https://help.comodo.com/topic-285-1-848-


https://help.comodo.com/topic-285-1-848-11000-Introduction-to-Comodo-cWatch-Web-Security.html

https://login.cwatch.comodo.com/dashboard/overview


11000-Introduction-to-Comodo-cWatch-Web-Security.html for detailed information.

Configure Additional Settings

• The 'Settings' interface lets you specify custom purchasing links for SSL certificates and cWatch licenses. You can direct customers to the purchase pages of your choice.

• Click the 'Profile' icon at top-right to open the interface:

The 'Settings' interface will open:

• Click To Buy – Set the purchase page for cWatch licenses. Your customers will arrive at this page when they buy licenses from their cWatch account.

FYI:

• The license upgrade link is located in 'Dashboard' > 'Advanced View' of the customer cWatch interface.

• Customer clicks the 'Upgrade to Pro/Premium License' link. cWatch first checks if any licenses are available for the customer. Any available licenses will be shown as below:





• Customer selects the license they wish to use

• If none are available, then the 'Click to buy' link will be shown:

• The link will open the page that you configure in the 'Click to Buy' section.

• Click the row to expand or collapse.

• Static - By default this is set to Comodo. Enter the URL to which customers should be directed to upgrade their license.

• Get Dynamic Link From Endpoint - When your customer clicks the purchase link, cWatch will contactyour system and inform it of the customer’s license information. The query parameters sent are user-email, domain and license key. Based on this information, your system can respond by telling cWatch to send the customer to a specific purchase page. For example, this allows partners to make sure all customers on higher plans are sent to a purchase page which only features higher plans. Please note this requires API integration. Contact your Comodoaccount manager for more help with this.

• Click 'Save' when done.

• Purchase SSL Link – By default, the SSL purchase link in your customer's cWatch account sends them to Comodo if they want to buy a certificate. You can change this link to a different purchase page if required. FYI - the purchase link is located in 'Website' > 'Settings' > 'SSL' tab.

• Click the row to expand or collapse.



• Enter your SSL certificate purchase page URL in the 'Purchase SSL Link' field.

• Click 'Save'

A success confirmation message will be displayed.

Membership PlansThe following table provides the details of cWatch features and services available for each license type:

Feature/Service Premium Pro Basic

Malware Detection and Removal

Hack repair and restoration One time

Complete blacklist site removal

Spam and website filtering Daily vulnerability (OWASP) detection scan Trojan detection and protection Vulnerability repair and restoration One time

Brand reputation monitoring Traffic hijacking recovery One time

SEO poisoning recovery One time

Automatic advanced threat discovery Automated malware removal One time

Command and control server comm detection Security Information and Event Management

Real time threat and breach protection

Advanced persistent threat identification

Incident management and remediation

Anomaly search and detection

24/7 Cyber Security Operations Center



Dedicated c.s.o.c. analyst

Expert tuning and configuration mgmt.

Reverse malware and suspect engineering

Threat investigation and analysis

Correlations over multiple incidents

Integration with threat intelligence Alerting and incident escalations Managed Web Application Firewall (WAF)

Managed updates

Fine grained control

Bot protection

Scraping protection

Enterprise control

SQL injection prevention

XSS injection - cross site scripting protection

XMLRPC protection

Bruteforce protection

Block access via backdoor files

Illegal resource access protection

Blacklisting of clients, countries and lps

Information reveal prevention

OWASP top 10 protection

WAF Rule update with customer request

Content Delivery Network (CDN)

Layer 7 DDoS protection Layer 3, 4, 5, 6 DDoS protection Instant purge Advanced website acceleration Asset preloading Cache / header settings Anycast DNS Uptime SLA



Speed Scale Load Balancing HTTPS - SSL unique certificates Performance Optimization Technical Support

24 / 7 chat Planning

Installation Training

Troubleshooting Maintenance

Upgrades Removal One Time



Manage your CAM Account• You will have received your Comodo Accounts Manager (CAM) account details after signing up as a partner

/ reseller with Comodo.

• The CAM interface lets you purchase licenses, track customer activity, deposit funds and more.

• Login to your CAM account at https://accounts.comodo.com/login

• Click 'Services > 'Reseller Portal' (top-left):

The reseller portal allows you to...

• View your CSS account balance

• Deposit funds into your CSS account

• View total licenses purchased and activated

• Purchase other Comodo products

...and more.

Visit https://help.comodo.com/topic-211-1-725-8860-The-Reseller-Portal.html for detailed information about how to manage your CAM account.


https://help.comodo.com/topic-211-1-725-8860-The-Reseller-Portal.html

https://accounts.comodo.com/login


About Comodo Security SolutionsComodo Security Solutions is a global innovator of cybersecurity solutions, protecting critical information across the digital landscape. Comodo provides complete, end-to-end security solutions across the boundary, internal network and endpoint with innovative technologies solving the most advanced malware threats. With over 80 million installations of its threat prevention products, Comodo provides an extensive suite of endpoint, website and network security products for MSPs, enterprises and consumers.

The Comodo Threat Research Labs is a global team of IT security professionals, ethical hackers, computer scientists and engineers analyzing and filtering input from across the globe. The team analyzes millions of potential pieces of malware, phishing, spam or other malicious/unwanted files and emails every day, using the insights and findings to secure and protect its current customer base and the at-large public, enterprise and internet community.

Continual innovation and a commitment to reversing the growth of zero-day malware, ransomware, data-breaches and internet-crime distinguish Comodo Security Solutions as a vital player in today’s enterprise and home security markets. With offices in the US, China, Turkey, India, Romania and Ukraine, Comodo secures the online and offline eco-systems of thousands of clients worldwide.

Comodo Security Solutions, Inc

1255 Broad Street

Clifton, NJ 07013

United States Tel : +1.888.266.6361

Tel : +1.703.581.6361

Email: [email protected]

For additional information on Comodo - visit https://www.comodo.com


https://www.comodo.com/

mailto:[email protected]

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