Orchestrator magazine, april 2016

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Dedicated issue for Performance Management

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  • OrchestratorApril 2016

    Business Magazine by Resilience& | Middle East

    ________________________________________

    Orchestrator Magazine is a dedicated business insights initiative by Resilience& Middle East to serve its community with the outreach of powerful subjects towards community empowerment.

    Special IssueDedicated to Transformation

    Culture, Performance, Technology and Business; It is all about

    Transformation

    Passionate for Excellence

    Lessons learnt by John Mattone

    Redesigning Performance Management

    1st Middle East Conference on KPI and Performance, Dubai 29th

    May-1st June, 2016

    Vicky Klimi is the first CEO at Resilience& Network

  • To Orchestrator Magazine

    New era for business orchestrators

    Orchestrator Magazine is a non-for-profitbusiness insights magazine dedicated forhighlighting new and evolving concepts, ideas andshowing success models in different business andtechnological practices across different industriesthrough Resilience& community.

    A community-driven initiative from Resilience&to contribute to the community enrichment withdifferent insightful articles from differentcommunity groups to empower individuals,organizations and the entire community.

    Welcome

    OrchestratorApril 2016

    Business Magazine by Resilience& | Middle East

    2| Orchestrator Magazine, April 2016

    10+Issues/annually

    5,000+outreached

    10+countries

    KuwaitOrchestrator

    MagazineEgyptQatar

    UAE

    Oman

    UK

    USA

    India

    Oil & Gas

    Government

    Banking

    Health

    Education

    Automotive

    Hospitality

    Pharmaceutical

    Manufacturing

    Real Estate

    Investment

    Retail

    Canada

    Australia

    KSA

    Who/Where

    are our audience?

    Greece

  • Committed

    towards Business

    Transformation

    Resilience& is a recognized specialist in Business Transformation and Performance Excellence with successful track records in Middle East.

    3| Orchestrator Magazine, April 2016

    Passionate for Excellence

  • 4| Orchestrator Magazine, April 2016

    Featured in

    this issue

    Orchestrator MagazineBusiness Magazine by Resilience& | Middle East

    Culture Transformation Lessons learnt from John Mattone

    Leadership Space InitiativeGlobal Community Initiative for talent exploration

    Management Talks

    Redesigning Performance ManagementTechnical approach by People Management Practice

    6

    13

    9

    22

    17

    ISO 9001 TransitionWhy you shall upgrade?

    17

    Quality Talks

    Information Security Compliance in Financial SectorISO 27001:2013

    25

    Technology & Compliance

    Talks

    Business Continuity Management System in BankingBank of Muscat Business Case

    26

    Sustainability and Energy ManagementStart Implementing ISO 50001

    17

    Certified KPI Professional Exclusive Accredited Programs

    20

    31

    32296

    Evacuation Management in Retail IndustryMEAZA GBroup

    24

  • About Resilience&

    Resilience& is a UK-based network of independentlyowned and managed consulting firms andindependent experts who are leading differentconsulting practices to empower the community beingmore resilient in front of market and worldsdynamics. Our Key Performance Indicators aremeasured against the value of organizational flexibilityand resilience to cope with changes.

    Resilience& is a world class practice-orientedconsulting firm working on consulting services,systems audit, and institutional and social corporatereforms.

    What We Do

    Advisory Strategy Transformation Quality & Center of Excellence Program Management (PMO) Technology Operations Sustainability

    Audit IT Audit & Governance & Risk ISO Audit HR Audit Projects Audit Business Continuity Audit Organizational Maturity Assessment Corporate Controls Design & Review Organizational Excellence Assessment

    Benchmarking

    Where We Serve

    www.resilienceand.co.uk

    UK Greece Kuwait Egypt Oman UAE

    Business Transformation Experts

    5| Orchestrator Magazine, April 2016

  • Leadership Space

    Initiative (LSI)

    Community-driven initiative by Resilience& for empowering talents

    Photo from Czech RepublicJitka Mulacova, Head of Communication | Resilience&

    6| Orchestrator Magazine, April 2016

    I like exposure to new experiences, thats why I liked consulting career at Resilience&

    ~Jitka Mulacova

  • 7| Orchestrator Magazine, April 2016

    Leadership Space Initiative (LSI) is a global initiative for all Resilience& members, consultants in the network and also potential candidates and interns; where you can have your own space to virtually manage the company as global CEO, drawing prototype strategies, business cases, initiate new business cases for the corporate development, only without any legal involvement. This initiative allows young entrepreneurs and talents to get in touch with senior management team to suggest, criticize and lead some corporate-wide initiatives. Also it will grant access to the company knowledge-library and attend assertive key trainings and workshops. Accordingly, there will be an annual award for LSI highest scoring member

    Submission Process: Send your CV, brief about yourself and

    your passion about leadership, to (hr@resilienceand.co.uk)

    Attach an abstract of 200 words about your idea for leading or managing a consulting firm and what kind of community engagement and people empowerment initiative you would like to achieve

    Based on committee review, you will be contacted within 2 weeks of your submission

    By doing that you will get a free-voucher for all community empowerment activities, seminars and events supported by Resilience& in all of its operating countries. Successful business cases will be sponsored by Resilience& with the copyrights of the author and will be implemented across all Resilience& Offices

    LSIis one of our global talent acquisition program to pick talented professionals and future leaders under one DNA, Resilience&

    JOIN UShr@resilienceand.co.uk

  • Who shall submit? Talent, HR, Leadership, and Strategy

    Professionals Management Consultants and Trainers Performance Improvement Specialists Interns and Fresh graduates who have

    passion towards excellence All Resilience& consultants and network

    members CSR Professionals

    Benefits Free vouchers for Resilience&

    empowerment and leadership programs Getting access to frequent insights,

    articles, videos and magazines Ideas sponsorship and implementation Career opportunity Nomination for annual awards of LSI

    JOIN NOWwww.resilienceand.co.uk/LSI

    Resilience& is a talent support and transformation agent empowering people, organizations and communities to explore

    possibilities and unleash the abilities. Explore leadership in a recognized

    consulting firm

    Photo from KuwaitKhalid Ragab (Right), Jitka Mulacova and Nebu Thomas

    LSI

    8| Orchestrator Magazine, April 2016

  • Lessons learnt from John Mattone

    Written by Eng. Ahmed Ragab

    Principal Partner of Resilience& Middle EastTransformation & Business Excellence Leader

    9| Orchestrator Magazine, April 2016

    Culture

    Transformation

    Photo from KuwaitJohn Mattone (left), Ahmed Ragab

  • Keep the momentumCreating the motivation is always a success milestone, but keeping the momentum is the real challenge. Corporate can create the motivation in a short-time, but it takes sincere efforts and willingness to maintain it whatever external and internal factors are.

    10| Orchestrator Magazine, April 2016

    Culture

    Transformation

    It was a privilege to get in touch with

    John Mattone in one of his Middle East

    visits. To me he is a real inspiring

    transformation expert and one the

    worlds leading authorities on

    leadership, talent and culture. He

    advises Fortune 1000 CEOs and senior

    leadership teams on how to create and

    sustain a leadership and talent culture

    that drives superior operating results.

    Before the meeting, I just told him: rarely,

    we can learn from real business-case

    oriented leaders about the transformation

    process and I wish todays speech can cover

    not only the culture transformation but also

    the entire business transformation. With a

    confident smile, he replied: I just came to

    do that!

    Business transformation is a

    comprehensive process covering all

    business pillars; people, process,

    technology, culture, suppliers and

    community. As business transformation

    specialist, I always search for the practical

    integrated models that implement the

    entire success indicators to reach a reliable

    and successful transformation model. With

    reflective insights merged with John

    Mattones lessons, we can have the

    following inspiring points to share with

    practitioners so they can build on top of it

    and progressively develop it more.

    Think differently and think big This was the first statement that John Mattone started his approach for designing, deploying and leading the transformation model. An exceptional way of thinking is to think differently. Be away from the crowd, just seek the uniqueness and authenticity of your ideas, regardless the normal pattern!

    Think differently and think big ~Steve Jobs

    1

    2

  • 11| Orchestrator Magazine, April 2016

    Unique ideas take time to be promotedTime-to-market always matters, but sometimes the market digestion process takes time to get the new concepts and innovative proposition. Leading the corporate culture towards one crystal clear destination in order to synchronize properly and motivate your people to keep the same momentum.

    Trust in the existing capacitiesCorporate capital, organization assets, driving force, People! Identify, respect and develop existing capacities of your driving force and capitalize on different talents no matter what they can do today , but believe in the progressive development.

    Reference: John Mattones website

    3

    4

    About John Mattone

    John Mattone, an author and consultant, is one of the foremost experts on leadership and culture. His advice

    on building and sustaining leadership and talent culture with results has been sought after by Fortune 1000 CEOs and executive teams. His latest book, Cultural Transformations: Lessons of Leadership and Corporate Reinvention (with co-author Nick Vaidya). (www.johnmattone.com)

  • Resilience& is a recognized specialist in Business Transformation and Performance Excellence with successful track records in Middle East.

    12| Orchestrator Magazine, April 2016

    Passionate for Excellence

    Committed

    towards Business

    Transformation

    Business Transformation Topology is where we engineer. We are passionate business architects

  • Redesigning

    Performance

    ManagementWritten by Olesea Mirza

    Leader of Organization and People ManagementResilience& ME & Europe

    13| Orchestrator Magazine, April 2016

    Photo from Resilience& OfficeOlesea Mirza | Leader of Organization and People Management

  • 14| Orchestrator Magazine, April 2016

    Management Talks:Redesigning

    Performance Management

    CIPD describes Performance Management (PM) as a holistic process that ensures employees performance contributes to business objectives. They also recommend the PM to be strategically oriented but also bring together different features of business, people management, individuals and teams. However, change is underway, and Deloitte, Adobe, Microsoft and Accenture out of many other companies have engaged into redesigning their performance management system.

  • 15| Orchestrator Magazine, April 2016

    Management Talks:Redesigning

    Performance Management

    The old model of annual

    reviews and setting long-term

    goals and objectives is not

    responding to the changing

    requirements nor does it

    deliver real - time feedback.

    According to HC trends 2015,

    many organisations used to

    think of PM as a backwards

    looking assessment process

    owned by the HR.

    Therefore, in the new design,

    PM is focused on increasing

    performance in the future

    with a forward looking

    purpose to serve an effective,

    dedicated business process

    that increases employee

    commitment and drives

    business results.

    So where can the

    companies start?

    To win in the marketplace

    you must first win in the

    workplace.

    Doug Conant

    Real time feedback. Make it simple and get rid of the time consuming and paper filled steps. Deloitte found that completing the appraisals forms, holding the meetings and creating the ratings consumed around 2 million hours per year

    Align the strategy to the philosophy

    Differentiate performance and compensation

    Establish a new PM culture and focus on ongoing feedback and empower effective coaching through training

    Empower local managers by authorizing them to recognize and reward the performance of the employees throughout the yearCompanies shall start consider the

    following guiding steps:

  • 16| Orchestrator Magazine, April 2016

    Management Talks:Redesigning

    Performance Management

    A number of companies including Adobe, Juniper and Microsoft have remodelled the PM process to reduce the impact of ratings, as research has shown that numerical ratings may have a negative impact on employees engagement and self-confidence.

    Adobe also implemented the real-time feedback system in 2012, and it believes that its productivity has increased ever since.

    Technology makes goal setting as transparent as it can be and agile

    management easier than ever. The employees are able to share their goals and provide feedback to each other online.

    Companies started focusing on managing to strengths and not to weaknesses, as research has provedthat employees perform better when

    the work they are doing leverages their skills and aspirations.Team centric goals works better than individual goals as it helps teams to improve collaboration and performance.

    Redesigning the

    process

    management

    New Trends

    The conclusion would be that trends in Performance Management are constantly changing, and even if more attention is given to simplification and coaching rather than to the traditional appraisals and rankings, the focus has shifted just slightly. Performance management still implies open communication, feedback and development, only that this needs should be met in real time now.

  • ISO 9001 TransitionDelight Your Customers with Managed Quality

    ISO 9001: 2015 Quality Management System

    Why you shall upgrade?

    Proposed new added-values: Organizational knowledge management and competency

    development Introducing risk management, threats and opportunities

    (almost covered in the provided draft) Leadership with flexible style instead of bottlenecking

    everything through top-management Performance management culture

    Removed extra work and exhausting documentation: No quality manual No obligatory documented procedures No preventive action but proposing risk-based thinking

    17| Orchestrator Magazine, April 2016

    Sustainability and Energy ManagementStart Implementing ISO 50001

    Improve your energy performance and use resources more efficiently by implementing Energy Management System (ISO 50001) with Resilience&.It`s the right time to start the continual improvement of your business and your environment!

    ISO 50001:2011Energy Management System

    Ask for the footprint

  • We are Business

    Transformation

    Agents

    We orchestrate with the Key Performance Indicators to achieve organizational resilience. We hire the best-in-field experts to deliver exceptional client results. Our clients are confidently relying on our visionary yet practical business architects.

    18| Orchestrator Magazine, April 2016

    Passionate for Excellence

  • As specialized Business Transformation Agent and Performance Consultants, Resilience& signed Strategic Cooperation Agreement with The KPI Institute (TKI) to provide Resilience& Clients in Middle East and Africa with exceptional advisory and accredited training services

    www.resilienceand.co.uk/kpi

    The KPI Institute (TKI) is a research institute specialized in business performance. Headquartered in Melbourne with active operations in the Middle East.

    Resilience& is a UK-based network of independently owned andmanaged consulting firms and independent experts who are leadingdifferent consulting practices to empower the community beingmore resilient in front of market and worlds dynamics. Resilience& isrecognized specialist in Business Transformation and PerformanceExcellence with successful track records in Middle East.

    Passionate for Excellence

    For more details, please contactProgram Manager: Khalid Ragab (kragab@resilienceand.co.uk)

    19| Orchestrator Magazine, April 2016

  • Certified KPI Professional and Practitioner Programs

    Distinguish yourself

    and get Certified

    Why Choose A Certification In KPI Measurement?

    The KPI Certified Professional And Practitioner Recognitions Are Unique At Global Level, Given The Certification Process Thoroughness And The In-depth Expertize Dedicated To KPI Measurement That Participants Acquire In This Educational Program.

    Key Benefits

    International Recognition | Competitive Edge | Boost Performance | Lead Organization Strategy

    Key Learning ObjectivesThe KPI Professional and Practitioner training courses are designed to help you understand KPI measurement challenges and ways to address them. To ensure a smooth learning experience we offer you toolkits, templates, case studies, good practice examples from some of the most successful organizations worldwide as well as thought-provoking exercises. You will also receive free access to the smartKPIs.com premium content the worlds largest database of documented KPIs.

    Register your interest NOW

    And get free voucher to attend the next public seminar in your city.

    Use this promo code: (Resilience&-KPI-2016) and send it to kragab@resilienceand.co.uk

    20| Orchestrator Magazine, April 2016

  • Certified KPI Professional

    LEARNING OBJECTIVES: Differentiate between objectives, KPIs and initiatives; Understand KPI selection in different contexts; Apply best practice techniques to KPI selection; Document KPIs in a standardized template; Learn when and how to use benchmarking in target setting; Optimize the KPI activation and data gathering process.

    PROGRAM AGENDADay 1 A standardized approach to KPIs The World of KPIs Understanding KPIs KPI typology KPI TaxonomyDay 2 KPI selection and target setting KPI Selection KPI Alignment KPI documentation Working with targetsDay 3 Data gathering and visualization Data gathering Data visualization Review and certification exam

    Certified KPI Professional + Practitioner

    Kuwait14-18 Aug 2016

    Certified KPI Professional + Practitioner

    Kuwait06-10 Oct 2016

    KPI, Dashboard & Scorecard for Human Resources

    Kuwait13-14 Jul 2016

    KPI, Dashboard & Scorecard for Human Resources

    Kuwait28-29 Sep 2016

    KPI, Dashboard & Scorecard for Human Resources

    Egypt17-18 Aug 2016

    Next Public Programs

    Where we can serve you in-house programs

    Greece | Kuwait | Egypt | Oman | Qatar | UAE | Bahrain | Jordan

    Use your free Promo-Code

    To attend our awareness programs. Send an email to Khalid Ragab Program Manager kragab@resilienceand.co.uk

    PROMO CODE

    21| Orchestrator Magazine, April 2016

  • Insights:Resilience&

    Updates

    Resilience& has been

    nominated to be Community

    Partner for the Global

    Authority of KPI, i.e. The

    KPI Institute

    In a common attempt to support and empower the Middle Eastern community of professionals, on March 21st 2016, Resilience& has been nominated to be Community Partner for the Global Authority of KPI, i.e. The KPI Institute

    Since day-one and

    Resilience& has the vision of

    being community-driven,

    taking care of community-

    related aspects to find

    alternative solutions. With

    core specialization of

    business transformation and

    performance improvement,

    Resilience& has been invited

    by the Global Authority of

    KPI, i.e. The KPI Institute, to

    be the community partner

    and participating in the First

    Middle East conference on

    Performance Improvement

    and KPI.

    Resilience& Vision is to be a

    global network of

    community-driven advisors

    and consulting firms

    empowering people,

    organizations and

    communities to lead their

    own change management

    journey through visionary,

    innovative, resilient and

    sustainable way.

    Our cooperation will

    materialize in the first GCC

    edition of the Performance

    Improvement & KPI

    Conference in Dubai, United

    Arab Emirates, taking place

    on May 29th June 1st,

    2016.

    The Performance

    Improvement and KPI

    Conference represents a

    unique, premiering event

    dedicated exclusively

    to Performance

    Management & KPIs in three

    important contexts.

    Government & Healthcare

    Performance along

    with Productivity, Quality &

    Innovation Performance are

    some of the most requested

    streams that The KPI

    Institute wanted to

    approach in this event.

    Nowadays, the business and

    economic environment in

    Middle East draws attention

    to its dynamic character and

    the transformations that

    continued to occur over the

    past years. These changes

    required organisations to

    adapt and develop new

    strategies in performance

    management, beneficial to

    supporting professionals in

    overcoming the challenge of

    progressing alongside with

    the leading competitors and

    technological

    advancements.

    wwww.resilienceand.co.uk/kpi

    22| Orchestrator Magazine, April 2016

  • Insights:Resilience&

    Updates

    The Performance Improvement and KPI Conference represents a unique, premiering event dedicated exclusively to Performance Management & KPIs in three important contexts. Government & Healthcare Performance along with Productivity, Quality & Innovation Performance are some of the most requested streams that The KPI Institute wanted to approach in this event.

    Nowadays, the business and economic environment in Middle East draws attention to its dynamic character and the transformations that continued to occur over the past years. These changes required organisations to adapt and develop new strategies in performance management, beneficial to supporting professionals in overcoming the challenge of progressing alongside with the leading competitors and technological advancements.

    Use your free Promo-Code

    To have further 10% discount, use for your free Promo-code and Send an email to Khalid Ragab Program Manager kragab@resilienceand.co.uk

    PROMO CODE

    TKIID05

    INTEGRATE

    performance improvement approaches across organisations

    ALIGN KPIS

    across departments and employees

    BUILD

    a performance culture, by engaging staff and management

    DRIVE

    process and quality performance improvement

    DISCOVER

    new ways to operate performance systems

    COORDINATE

    a homogeneous assimilation of performance practices

    Key

    Be

    ne

    fits

    23| Orchestrator Magazine, April 2016

  • Evacuation

    Management in

    Retail IndustryResilience& has successfully conducted a HSE and Business Continuity training session for The MEAZA Group.During this interactive

    session complemented by practical exercises, our training experts covered the topics of Health and Safety at the workplace, handling with hazardous materials, first aid basics, emergency planning and evacuation. The trainees have been provided with the practical tools and knowledge about keeping a safe working environment and have been instructed on how to react properly in various emergency situations.

    .

    As one of the biggest retail organizations in Kuwait, we have to rely only on qualified business partners. We hired Resilience& for the reliable and professional advisory team that added value to our quality operations

    Hisham Al MasryGroup Quality Manager The MEAZA Group

    Resilience& experts have delivered successful deployment for many retail clients in Kuwait and Middle East by implementing technology transformation, quality management and project management programs.

    Retail industry is distinguished by the sensitive nature as the highest customer-oriented business industry compared to other industries.

    Experience in

    Retail Industry

    in Middle EastQuality of product, service, process and even the engagement methodology with the customer shall be always a state of the art to ensure highest customer loyalty and exceptional added-value services.Resilience& has key experts in retail industry at different offices in Middle East.

    Management Talks: Evacuation Management

    in Retail Industry

    24| Orchestrator Magazine, April 2016

  • Information Security

    Compliance in Financial SectorInformation Security Management System (ISMS) - ISO 27001:2013

    AWARDS AND DIFFERENTIATION ISO 27001:2013 Certified Experts ISO 22301:2012 Certified Experts

    Sectors of Expertise: Banking | Investment | Government | Telecom Global representation and local presence Long track records

    www.resilienceand.co.uk

    People

    Process

    Technology

    Suppliers/stakeholders

    Technology & Compliance Talks:

    Business Continuity Business Case

    25| Orchestrator Magazine, April 2016

  • .Technology & Compliance Talks:

    Business Continuity Business Case

    March 2016 | 50

    Resilience& Middle East has been awarded a contract for Business Continuity Management System ISO 22301: 2012 with Bank Muscat (Kuwait Branch). We are proud to be chosen by this leading international bank in Kuwait for such a substantial project.

    Business CaseBankMuscat-Kuwait branch (BMK) has a robust information security quality system. The

    challenge of the case is how to create an integrated management system between business continuity management system based on ISO 22301:2012 and the existing information security management system (ISMS).

    In the framework of Business Continuity, our professional consultants build a trust relationship with our partners to ensure the organizational resilience, regulatory

    compliance and to manage and minimize the potential risks of the organization.

    Resilience& has firstly conducted gap analysis on the existing ISMS and then mapped the shared policies and procedures and then issued an integrated framework of documentation to achieve compliance against two standards within only one integrated management system.

    Business Continuity

    Management System

    ISO 22301:2012

    26| Orchestrator Magazine, April 2016

  • Resilience& GreeceAn independent regional firm in Resilience& UKs Network

    WELCOME ONBOARD

    Resilience& Greece

    Passionate for excellence

    www.resilienceand.co.uk/greece

    Resilience& Greeces mission is to contribute to the economic transformation through people empowerment. Resilience& Greece will be the hub for talented professionals in Middle East and Europe.

    27| Orchestrator Magazine, April 2016

  • Resilience& Greece

    www.resilienceand.co.uk/greece

    Resilience& is a community-driven global consulting firm specialized in business transformation and striving towards empowering people, organizations and communities. Resilience& is a UK-based network of consulting firms with assertive and entrepreneurial business growth in Middle East.

    Resilience& Greece is part of Resilience& global network and has been created to act as unique economic transformation agent with different strategy towards improving the economic status by reshaping the services sectors through identifying new economic development approaches targeting people and talent empowerment.

    Commitment towards

    economic transformation

    through people

    empowerment

    28| Orchestrator Magazine, April 2016

  • Vicky Klimi has been appointed as Partner and Chief Empowerment Officer (CEO) for Resilience& Greece

    Vicky is a dedicated business and life coach leading different entrepreneurship initiatives in Athens. With passion and hard work, Vicky has been successfully appointed as Country Manager for Resilience& Greece.

    Worthy to mention that Vicky is the first woman in such executive leadership position at Resilience& Global Network.

    Insights:Resilience& New

    Appointments

    Vicky Klimi is the first

    CEO at Resilience&

    Network

    29| Orchestrator Magazine, April 2016

  • Insights:Resilience& New

    Appointments

    Resilience& has appointed Mrs. Olesea Mirza as Senior Manager leading People and Organization Practice in ME and Europe and heading the global outreach mission of Resilience&.

    Her main passion is Corporate Sustainable Business, CSR and Organizational Performance Management. Prior joining Resilience&, she has got her

    Master Degree (MSc in International Management) at University of London with core specialization of Business Ethics and Performance Management.

    Mrs. Olesea has been named Global Head of Outreach function and with dedicated insights toward organization and people management practices in Middle East and Europe.

    Olesea is a new leader

    for organization and

    people management,

    Resilience& ME and

    Europe

    30| Orchestrator Magazine, April 2016

  • Business Transformation

    Boot Camp

    Global tour towards community empowerment by Resilience&

    Kuwait | Greece | Egypt | UAE | Oman | Bahrain | Jordan | Morocco | Mauritania | Nigeria | South Africa

    Book your free seat in the preferred city: bootcamp@resilienceand.co.uk

    Passionate for Excellence

    31| Orchestrator Magazine, April 2016

  • KUWAITThursday, 14th April 2016 | 05:30PM 08:00PM

    Movenpick Kuwait

    Business Transformation Starts KPIs

    Executive Meeting

    1st Performance & KPI Executive Meeting in Kuwait by The KPI Institute, Global Authority on Key Performance Indicators (KPIs)

    www.resilienceand.co.uk/KPI

    LIMITED SEATSBook your free seat now: nthomas@resilienceand.co.uk

    In cooperation with strategic partner

    This event is part of Business Transformation Boot Camp Global Tour

    32| Orchestrator Magazine, April 2016

  • www.resilienceand.co.uk

    Resilience& - Middle East | Advisory Practice

    Resilience& is a UK-based consulting firm acting as a network of independent experts and consulting firmswho are leading different consulting practices to add value for organizations as well as governmentalbodies to empower the community being more resilient in front of market and worlds dynamics.

    Kuwait Office (HQ)Shayma Tower Floor 10 | Murgab, Omar Bin Al-Khattab Street. PO Box - 5819, Kuwait City, Safat 13059. KuwaitTel: +965 222 71 722 Fax: +965 222 71 666Cell: +965 600 36963kuwait@resilienceand.co.uk

    Oman Office1st. Floor, Regus Shatti Al Qurum, Bait Mahmiyat Building, Shatti Al Qurum, PO Box 395, PC 118 Muscat, OmanTel : +968 24 95 7203 Fax: : +968 24 95 7101 oman@resilienceand.co.uk

    Egypt OfficeNew Cairo Finance Center (NCFC)Plot 140 - Banking Sector , 5th Settlement, New CairoPostal code: 11835, Cairo , Egypt Tel: +20 (0) 2 2503 2896 Fax: +20 (0) 2 2503 2801Cell: +2 01200066560egypt@resilienceand.co.uk

    Consulting@resilienceand.co.ukTraining@resilienceand.co.uk

    If you would like to contribute to Orchestrator Magazine,

    please to us via: Orchestrator@resilienceand.co.ukGreece (Athens)Kifissias Av. 303, Kifissia (Open Case 303)T +302106233280 M+306943257900

    Passionate for Excellence