OHT 7.1

What is Effective Communication?

Have a positive mental attitude.

Let others speak and have their turn

Be empathetic and understanding

Have a positive body language

OHT 7.2

Listening Exercise

Find a partner.

Choose one person to be A and the other to be B

For five minutes person A is going to talk about anything themselves, eg their favourite things or activities, for 5 minutes.

It Is Very Important That You Don’t Talk When It Is The Other Person’s Turn To Talk. B to listen by nodding their head and eye contact, without saying anything.

Once the five minutes is up, A and B to swap roles.

OHT 7.3

TEAMWORK: COMMUNICATION

Listen to the other person first

Be open to accept any views

Important to understand the other person’s

perspective

Keep in mind these pointers as you go through the next activity.

OHT 7.4

Group Activity

Create a symbol/crest to include the following

1)Your group name.

2)How do you want others to see your group (Self-image)?

3)How do you want to feel about your group (Self-esteem)?

4)Set up the mission statement.

OHT 7.5

TEAMWORK: CONFLICT RESOLUTION

Be aware of the following:

Stay calm

Be Tactful

Be Forgiving

Be Open

OHT 7.6

TEAMWORK: CASE STUDY

Soon Kiat is a squad leader and has been trying hard to get his squad members working closely together. The immediate problem he is facing is that two younger members, Nathan and Alan, have been at each other’s throats for the longest time. Their ongoing dispute, which has spilled over from class matters, is marring the squad’s unity and cohesion.

He did try once to talk to them, but they have argued that he is interested in solving the dispute for his own sake only. That is, he wants them to stop bickering so that he can win this year’s Inter-squad competition. Right now, the rest of the squad are looking to him to solve the problem. If he does not, then it becomes clear that they will be frustrated with him as well.

What can you do, if you were Soon Kiat? Apply what you have learnt about communication towards attaining a satisfying conflict resolution. Discuss as a group.

OHT 7.7

TEAMWORK: CONFLICT RESOLUTION

Present your conflict resolution in the following steps

1) Identify the source of conflict

2) State different perspective held by the different members.

3) How was the conflict resolved – resolve the conflict by

setting up a SMART plan.

You can find the SMART plan worksheet in Module 5 (OHT2).

OHT 7.8

TEAMWORK: IT IS WITHIN YOUR CONTROL

Go for a 50% - 50% relationship

Take responsibility for who and where you are right now.

Set your goals and match your behaviour towards

achieving it.

Accept responsibility for communicating with your group.

OHT 7.9 Discuss this quote :

“ I can give you lots of advice and

lots of wonderful ideas,

but you are in control.

You can accept them or not.

You have the power.”

Louise Hay.

What does it say to you?

OHT 7.10

TEAMWORK: CASE STUDY

Mark is not a well-liked squad leader. He treats his squad members harshly since that was the way his NCOs treated him. While he has set a consistently high standard for himself, he expects that the rest can and will follow without question.

The rest of the squad are beginning to get nervous since the Company’s Inter-squad drill competition is approaching. Mark will get even more dictatorial in the run-up.

What can Mark do as a squad leader, and what can you do as a squad member? What kind of relationship do you want in a team?

OHT 7.11

Teamwork means going for

WIN/WIN RELATIONSHIPS

Let go of wanting to win arguments or points

If one is winning and the other is losing then you have two losers

Win/win relationships see life as cooperation not competition, they go for the best possible outcome for both people.

Let go of being right.

OHT 7.12

Your Choices With Win/Win:

Take note of these kinds of existing relationships.

You Win/They Win Mutually beneficial outcome, Compromise is reached

You Win/They Lose ‘I get my way, you don’t get yours.’

You Lose/They Win ‘I’m always the one who has to give way!’ Lose/Win is about putting yourself down with others so that you

can be a victim

You Lose/They Lose If I can’t have it you can’t have it either