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30 | Indoor entertaining Be an awesome host Office life Volume 3 | Issue 14 | 2014 Official Publication of OPSA (Association for Office Professionals of SA) 20 | 10 cool things about Game of Thrones 28 | Winter warmer Biltong soup recipe 18 | Golden years Saving for retirement Show me the money How to negotiate a salary increase Phone etiquette The ABCs of saying thank you and please BYOD What on earth is that? Respect is earned 10 steps to success Earn CPD points in this issue Snowed under? Go from overwhelmed to in control

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OfficeLife Magazine 14

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Page 1: OfficeLife Magazine 14

30 | Indoor entertaining Be an awesome host

Officelife Volume 3 | Issue 14 | 2014

Official Publication of OPSA(Association for Office Professionals of SA)

20 | 10 cool things about Game of Thrones

28 | Winter warmer Biltong soup recipe

18 | Golden years Saving for retirement

Show me the moneyHow to negotiate asalary increase

Phone etiquetteThe ABCs of saying thank you and please

BYODWhat on earth is that?

Respect is earned10 steps to success

Earn CPDpoints inthis issue

Snowed under?Go from overwhelmedto in control

Page 2: OfficeLife Magazine 14

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A sIngLe pReMIuM InvestMent, XtraMax Is A cOst-effectIve, LOng-teRM sOLutIOn WIth the fOLLOWIng feAtuRes:• 5% extra added to your investment upfront• Uncapped market-linked returns• Low charges• A streamlined choice of funds catering to different investment objectives• The option to choose funds guaranteeing 85% of the highest daily unit price• The choice to invest in a retirement annuity or voluntary investment plan

so you’re wondering, how is it possible for XtraMax to offer an enhancement of 5% extra upfront? By utilising Old Mutual’s specialist knowledge of financial markets, we have created a superior investment solution that adds 5% extra to your investment upfront! A portion of this upfront enhancement is made possible by your investment in selected funds for five years. through committed investments of this nature, our experts are able to generate returns that exceed those of the underlying fund. these excess returns are passed on to you at the start of your investment and the remaining balance is made possible by your plan charges over the five years. the end result? A cost-effective investment plan with an upfront enhancement. You have various fund options to choose for your XtraMax fund structure, speak to your financial adviser or broker about these options.

You can also speak to your financial adviser or broker about Max Investment’s education savings plan called smartMAX education plan with a range of options and benefits that will help you plan for your child’s future and a retirement annuity (RA) that allows you to invest towards your retirement every month.

Take acTion tOdAYYou deserve to see your dreams come to life by reaping the benefits of your money and enjoying what you are working towards. With over 169 years of financial wisdom to impart, we’ll give you sound advice, together with a financial plan to help you achieve your dreams and goals.

contact your old Mutual financial adviser or your broker or: Phone: 0860 60 60 60 email: [email protected] SMS: ToDaY and your name to 44181 (Standard SMS Rates apply) Website: www.oldmutual.co.za/xtramax

HeRe’S an inVeSTMenT WiTH SoMeTHinG eXTRa

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18 | Preparing for your retirement

22 | Overwhelmed

issue 14 2014

in this issuePUBLISHED BY Panorama Media Corp (Pty) Ltd.

Private Bag X4, Kyalami, 1684, South Africa. 92 Campolino Road, Kyalami.

Tel: 011 468 2090 Fax: 011 468 2091

OfficeLife is published 11 times per annum. All rights reserved. Reproduction of this magazine in whole or in part is prohibited without prior written permission of Panorama Media Corp (Pty) Ltd. Copyright © 1997-2014 Panorama Media Corp (Pty) Ltd. The views expressed in OfficeLife are not necessarily those of Panorama Media Corp and the acceptance and publication of editorial and advertising matter in OfficeLife does not imply any endorsement or warranty in respect of goods or services therein described, whether by OfficeLife or the publishers. OfficeLife will not be held responsible for the safe return of unsolicited editorial contributions. The Editor reserves the right to edit material submitted and in appropriate cases to translate into another language. OfficeLife reserves the right to reject any advertising or editorial material, which may not suit the standard of the publication, without reason given. OfficeLife is published by Panorama Media Corp.

PUBLISHER Urs Honegger

EDITOR-IN-CHIEF Gerard Peter

EDITOR Deanne Dudley

SENIOR SUB EDITOR Vanessa Koekemoer

SUB EDITORS Nicolette Els, Noleen Fourie

DTP STUDIO MANAGER Paul Kotze

LEAD DESIGNER Mauray Wolff

TRAFFIC & PRODUCTION MANAGER

Celeste Jacobs

GROUP ADVERTISING SALES MANAGER

Urs Honegger

ADVERTISING SALES Amanda Potgieter

[email protected]

SUBSCRIPTIONS [email protected]

Tel: 011 468 2090 Fax: 011 468 2091

FINANCE [email protected]

ISSN 2221-6715

These rules apply to all competitions and giveaways in OfficeLife:1: Email entries are restricted to one per person or email address. You may enter via SMS as many times as you like. SMSes are charged at R1.50, including VAT. Free and bundled SMSes don’t apply. 2: Staff members of Panorama Media Corp, the sponsors of the prize, their advertising agencies as well as any immediate family may not enter. 3: Prizes are not transferable, and may not be converted into cash. 4: The judges’ decision is final. No correspondence will be entered into. 5: Panorama Media Corp staff cannot be held liable for any prizes that go missing, or are damaged in the post, or may cause harm to the recipients. 6: Please note that by entering our competitions you are opting into the Panorama Media Corp database. Should you receive any unwelcome communications, you will be given the opportunity to unsubscribe. 7: Panorama Media Corp makes every effort to contact prize winners on either the email address or mobile number used to enter the competition. Prizes that are not claimed within 90 days of the winner being published, will be forfeited. Prizes returned by the post office as unclaimed will be forfeited.

Official Publication of OPSA (Association for Office Professionals of SA)

30 | Entertaining guests

2 Bulletin board Short reads for the pressed-for-time

4 OPSA News That piece of paper

6 Need more money, honey? How you should and shouldn’t

negotiate an increase

8 BYOD It’s not a term on a party invite

10 On the line The ABCs of phone etiquette

12 Brownie points How to earn your boss’ respect

15 She said… Quotes about women and careers

16 Reviews New books, movies and DVDs for

your leisure

18 Golden years Creating a nest egg for retirement

20 Ten things You probably didn’t know about

Game of Thrones

22 Out of control? Help for when you are feeling

overwhelmed

25 Quiz time How well do you know your Oscar

winners?

26 Ground, please swallow me! Embarrassing moments at work

28 Delicious recipe Oh yes! Biltong soup

30 Indoor entertaining Keeping guests happy

32 Celebs with diabetes Even the famous are affected

OfficeLIFE | 1

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I am not sure about you, but I am not a big fan of winter. Getting up in the dark, trying to dress the kids quickly so they don’t get cold, wearing layers and getting sick are all very unattractive consequences of the season.So, to cheer myself (and hopefully you) up, I compiled a list of my colleagues’ (anonymous) most embarrassing moments in the office. I will admit that some of them are mine, though I won’t say which ones!In this issue we tackle some serious issues, like negotiating a raise (page 6), gaining your boss’ respect (page 12), saving for your retirement (page 18) and feeling overwhelmed at work (page 22). We also look into using your own device at work (page 8). It’s something that is on the rise, particularly due to people wanting more flexibility, becoming more tech savvy, and wanting things to be a particular way. It does, however, open up a conundrum for employers, so before offering your personal laptop, read the article and decide for yourself. We also tackle the prickly issue of phone etiquette (page 10). As you know, speaking to someone who comes across as rude or disinterested is offensive. You may not even realise if you are doing it, so read this ABC guide and brush up. Lastly, I will admit that the topic for Ten Things (page 20) in this issue is due to my own geeky tendencies. I am a big fan of Game of Thrones. But as this magazine is not for me, I’d really love some suggestions for future topics that would interest you. Please drop me a line if you have any! As always, I love to hear from you about absolutely anything. Whether you have questions, advice, problems or suggestions, please feel free to email me at [email protected]. Until next time,Keep well

boardBulletin

Winter skin DIYThere is no better way to keep your skin in tip-top condition during the dry winter months than exfoliating. If you want to save some of your hard-earned cash, then make these exfoliators at home:• Mix sugar with olive oil or baby oil to soothe dry skin.• Try a combination of salt and lemon for oily skin.• Strawberries and honey help to clear dead skin.• Epsom salt with a bit of water made into a paste softens skin.• Coconut oil heated for around 20 seconds in the microwave and mixed

with sugar moisturises dry skin.• Crushed oatmeal blended with a bit of water and some honey removes

dead skin and moisturises skin.

Top 10 winter foods1. Broccoli – exceptionally high in antioxidants.2. Carrots – full of the antioxidant beta-carotene.3. Red capsicum – massive hit of vitamin C.4. Kiwi fruit – just one contains your entire daily requirement of vitamin C.5. Oranges – just one contains your entire daily requirement of vitamin C.6. Green tea – powerful antioxidant.7. Mushrooms – rich source of antioxidants.8. Lean beef – rich in zinc.9. Oysters – exceptionally high in zinc and iodine.10.Berries – packed with antioxidants but few kilojoules.www.bodyandsoul.com.au

News to know

2 | OfficeLIFE

Page 5: OfficeLife Magazine 14

Diabetics get flu morePeople living with diabetes are at greater risk of contracting flu than non-diabetics, research shows. This is because diabetes sufferers are more likely to have an impaired immune system and are more susceptible to colds and flu infections, according to the American Diabetes Association (ADA). With this in mind, here are some tips on avoiding flu this winter:• Wash your hands often and avoid direct contact with those who have colds

or flu.• Get active. Walk, take yoga classes, go to the gym, swim or seek an

activity to keep active during winter.• Green tea is a potent antioxidant and supports ‘good’ intestinal bacteria

while fighting bad bacteria (E. coli, clostridium and salmonella).• Increase consumption of leafy green and other vegetables such as kale,

lettuce, cabbage, spinach, broccoli, winter squashes, carrots and sweet potatoes. They are all great sources of essential vitamins and minerals and help keep your body in an alkaline state in which bacteria struggle to survive.

• Spice up your life with garlic, ginger, turmeric and cayenne pepper. These are all immune-boosting and contain strong anti-bacterial, anti-viral and anti-microbial properties. Turmeric is a winner!

• Ditch the dairy – dairy is mucus forming and most of us have an intolerance to dairy, affecting gut health and the immune system.

• Staying hydrated is vital as parched mucous membranes are more susceptible to inflammation and irritation. Water and herbal teas are best.

• Vitamin C is still one of the best immune-boosting antioxidants. Load up with citrus fruit, melons, kiwi fruit, berries, red pepper, parsley and broccoli.

• Seaweed is a great immunity booster. Add to salads or make your own sushi handrolls with avocado and raw veggies.

• Avoid excessive stress as this places additional strain on the immune system.

• If you contract the flu virus, stay home and rest. This is essential for diabetics.

• Consider supplements like Marcus Rohrer Spirulina or Diabecinn.Turn to page 32 for celebs who have diabetes.

CalendarWant to try something new this winter? Here are some ideas…

Zip line over crocsThere’s a new attraction at Croc City Crocodile and Reptile Park – a ‘flyover’ zip line that sees you travel over three crocodile ponds. Two cables link three platforms for the 150m ride. R95 for adults, R75 for children under 12. Open seven days a week. Visit croccity.co.za.

Bird park holiday programmeFrom 28 June to 4 July, Montecasino Bird Gardens will be hosting little animal lovers aged six to 11 for just R120 per day. The programme runs from 8:30am to 2:30pm daily and children can make new friends while participating in fun and interactive activities, like workshops on slithering snakes and being a bush ranger. For more information, call the Montecasino Bird Gardens on 011 511 1864 or email [email protected].

Disney spectacularDisney on Ice celebrates 100 Years of Magic this year, and they have put together a show befitting the occasion. Featuring over 60 Disney characters from movies like Aladdin, Toy Story, The Lion King and Pinocchio, you can sing along to the catchy, well-known tunes, marvel at the choreography and feast your eyes on the beautiful costumes. Runs from 11 to 20 July at the Coca-Cola Dome in Jo’burg and from 23 to 27 July at GrandWest Arena in Cape Town. Book at Computicket.

East Coast Radio Home and Garden ShowFrom 13 to 22 June, head down to the Durban Exhibition Centre for this annual event. With six colour-coded zones – Garden, DIY, Design, Kitchen, Kids and Food – visitors can enjoy entertaining and educational shows, and a wide variety of products for the home and garden. Visit www.housegardenshow.co.za.

OfficeLIFE | 3

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OPSANEWS

4 | OfficeLIFE

Page 7: OfficeLife Magazine 14

I recently spent a thoroughly enjoyable morning with some of our members from Mpumalanga. We spoke about a range of issues, like the upcoming OPSA Rexel SA National Office

Professional of the Year competition, our professional designations and CPD programme, and their desire to get ‘that piece of paper’. The ‘piece of paper’ they were referring to is a qualification. The reality for many people working in the office profession is that they have a huge amount of experience but very little formal, certificated training.From traditional admin duties to procurement and supply chain, travel management, event management and the writing of policies and procedures, these individuals know what they are doing, but often they do not receive the acknowledgement or remuneration they deserve as they do not have formal qualifications. This discussion made me realise that not all our members and readers know about RPL and the wonderful opportunity it provides them with to get ‘the piece of paper’.RPL stands for Recognition of Prior Learning, and it is a way for people who are very experienced to complete the required Portfolio of Evidence (activities

and exercises) for a qualification without having to take long periods out of the office to attend training. You complete exactly the same activities someone attending full training would, using examples from your workplace to demonstrate your understanding of the key concepts covered in a qualification. Your portfolio is assessed by a qualified assessor and sent for external verification once your assessor deems you competent. RPL is recognised as an official learning pathway by most of the SETAs and once you have achieved the qualification, you receive a certificate of competence from the relevant SETA and have your qualification loaded up on the National Learner Results Database. Tie a formal qualification to one of the OPSA official designations (Certified Office Professional or Certified Master Office Professional) and your employer or potential employer will know that you are one of the best in the profession and that you can competently perform a range of key tasks.Another question that came out from my interaction with members is that they are concerned that if they do not have qualifications in place already,

they may be excluded from applying for professional designations. The good news is that we have a ‘grandfather’ clause in our applications that recognises experience when formal qualifications are not in place. Again you will be required to complete a skills assessment and, once that is completed, you will be issued with your official designation.To find out more about our professional designation and CPD programme, visit www.opsa.org.za. Please also let me know if you would like to arrange for a speaker on CPD to come and address your PA Forum. You can drop me an email at [email protected] find out more about RPL, approach a SETA-accredited training provider. OPSA recommends Siyanqoba Private FET College as they understand the unique needs of the office profession and are experienced at supporting candidates who choose to do RPL qualifications. You can find the full range of training offered by Siyanqoba at www.siyanqoba.co.za.

i Text: Samantha Brown (OPSA)Photography: Shutterstock

The importance of that

‘piece of paper’

OfficeLIFE | 5

Page 8: OfficeLife Magazine 14

Training MANUAL

iText: Deanne DudleyPhotography: Shutterstock

Broaching the subject of money is always an uncomfortable experience, and no one enjoys it. It may feel as though you

are going into the conversation at a disadvantage – you need something from them. But if you play your cards right, it doesn’t need to feel that way at all.

Preparation Before you even think of approaching your boss, you need to have a clear picture in your head of what you want, as well as a valid list of reasons why you deserve it. These are not to present to your boss, but rather to convince yourself of the value of your request. If you know good reasons why you are an asset to the company, you’ll have an easier time convincing someone else. You can make them realise that it is in their best business interests to give you a raise.

Set up a meetingTell your boss you would like to reserve a time to sit down and discuss your role. And genuinely mean it. The meeting should be an open and frank discussion about your position and what you bring to it, and more so what else you can bring to it in future. Try to choose a time that suits your boss, not when there is a looming deadline or other particular stresses are in play.

Get your head straightYou need to go into the meeting with the right mindset. In order not to come off needy (the worst thing you could do), take all negativity out of your thoughts. Stop thinking of what you don’t have and rather focus on what you want to achieve. Never enter this negotiation with an attitude of entitlement. And never be aggressive or threatening. Go in open-minded, with a positive outlook.

Top tips for the meeting• Remove all emotion from the discussion. Never plead or demand.Be rational.• Be open and honest about your role and abilities. Answer their questions truthfully.• Listen more than you speak. Ask your boss questions about their expectations of you, and make it clear that you are dedicated to your job and the company.• Don’t become frustrated if the conversation isn’t going your way. Always remain polite and respectful.• Neediness is perhaps the biggest turn-off. It makes people feel uncomfortable. Hearing about your granny who needs your help with a hip replacement has no bearing on your work life. Bluntly put, it is not your employer’s responsibility or concern. So rather focus on your own worth.• Be prepared to compromise. Perhaps they cannot give you what you want, but can give you some now

and reassess in a few months. Don’t be stubborn. Be flexible, and take each positive outcome as a step forward.• Justify yourself, but don’t over-justify. Don’t prattle off a list of extra things you have done and think that this guarantees you a raise. Bring things up casually during the conversation. • Try to limit talk about actual money and figures as much as possible. It gets people’s backs up. Rather discuss your role and then, only when asked, state what your expectations are.• Don’t be unrealistic. You’re never going to get double your salary, unlimited leave or full benefits in a company that offers none. Make sure that what you want is reasonable.• Avoid negativity like the plague. Don’t complain about the working environment, your colleagues or your parking space. And never threaten to leave if your demands are unmet. You’d be surprised how replaceable you become when you put things that way. Yes, you’re a brilliant employee, but realistically, no one is indispensable.• Be prepared that they may say no. In this case you need to assess the situation and, if you cannot get by on what you earn, you may have to look for alternative employment.

Need a raise?Here’s what you should and shouldn’t do…

6 | OfficeLIFE

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Earn CPD pointsSend the answer to this question to [email protected] and your correct answer will contribute towards your CPD score:• Name three points you should

remember when you’re in a meeting concerning a salary increase.

CPD

OfficeLIFE | 7

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Training MANUAL

8 | OfficeLIFE

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The BYOD or Bring Your Own Device trend is fast gaining momentum in the workplace. Many employees prefer to use their personal devices

opposed to those supplied by their employers due to:• Quality of device• Personal preference of hardware and software• Mobility• Flexible working hours• Reluctance to use two devices

(personal device used at home or while mobile and the work device while office-bound)

“This trend is most notable among millennials or generations Y and Z – people born after the early 1980s,” says Kay Vittee, CEO of Quest Staffing Solutions, Africa’s leading staffing solutions company in the white collar recruitment industry. “Along with this generation’s widely known characteristics of increased use and familiarity with technology and their focus on work-life balance, employers will need to develop BYOD plans and policies to attract these young men and women into their workplace.”A recent survey conducted by global consulting firm Frost & Sullivan identified BYOD as one of the top 10 transformational IT trends for 2014. The survey, which was conducted in 2013, found that 70% of organisations offered at

least some BYOD service – 40% allowing some access to corporate applications and 30% allowing access to the internet only. The same survey also identified the main challenges BYOD faces, revealing that concerns around security and corporate policy are the greatest. BYOD offers undeniable benefits as an enhanced attraction and retention tool for HR as well as offering increased productivity, greater mobility and better job satisfaction, but it presents some challenges too.“Although the challenges are more obvious for IT due to the security and support issues of multiple personal devices, there are also serious challenges for HR,” says Vittee. “These challenges include the protection and management of company information stored on the personal device, especially regarding syncing or pairing the personal device to other devices, and the retrieval and deletion of data on personal devices in the case of employment termination.”Joint HR and IT policies governing internet and email usage and data protection are common, but BYOD policies are new to most organisations.

As a leader in the South African staffing industry for four decades, Quest advises and consults with many of South Africa’s employers on HR policies and practices, using the unique insight that 40 years of experience has earned them. Here is their advice on how to approach the

development of a BYOD policy for your organisation. • Get to know your staff’s preferred

technology and, using this knowledge, establish a list of the devices that you will allow and cater for. Ensure that this list is available to new and current employees so they are informed as and when they purchase personal devices.

• Set up guidelines regarding the use and storing of company data on personal devices. Be sure to include if and when sharing of this data, either via syncing or pairing with other devices, is permitted, as well as the use of cloud storage.

• Work with your IT department to develop preferences and practices regarding security and support of personal devices.

• Ensure to redress all existing HR policies and practices in light of the BYOD services to be offered. These policies could include email and internet usage, calculation of time worked, intellectual capital or data security as well as induction material and exit/termination processes.

• Set guidelines that clearly stipulate the IT and productivity concerns of a device used for both personal and professional purposes.

• Address the company’s access to personal data stored on the device and the security of such, as well as accountability in the case of this data being lost or deleted.

• Company compensation for the use of personal devices must also be stipulated.

Technology is always evolving and improving so any BYOD policy has to be as dynamic.“BYOD is set to become more and more important in the attraction and retention of employees,” concludes Vittee. “With generation Y soon to make up the majority of our workforce, accommodating their preferred way of work is vital in ensuring maximum productivity and performance.”

iText: Quest Staffing SolutionsPhotography: Shutterstock

Bring Your Own Device (BYOD)We take a look at this new trend and howit can work in an organisational context

OfficeLIFE | 9

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Even in this time of email and instant messaging, telephones still play a huge role in our business communication. It remains one of the top ways

for particularly irate customers to contact businesses. So what is the best way to use the phone to deal with customers? Our telephone ABCs will help you be top of the phone poles.

A nswer me, now! The quicker you answer the phone – ideally within three rings – the less likely the

customer on the other end of the line is to be irritated.

Be friendly Even the most cantankerous customer will find it hard to remain angry if you keep

your voice friendly.

C ellphone calls get dropped The minute you realise someone is calling from a cellular phone,

ask them for their number and explain that you want it so you can call them back if the call is dropped. They will be impressed by your forward thinking and great customer service.

D on’t eat, drink or smoke Imagine someone chewing crisps right next to your ear. That’s what your caller

hears when you eat, drink or smoke while talking on the phone.

E veryone wants feedback The call doesn’t end when you put down the phone. It only ends once your

caller’s concern has been resolved. Put in a follow-up phone call the next day to ensure everything has been resolved. It’s great customer service.

F orget names at your peril Keep a pen handy next to the phone and jot down your caller’s name the

minute they identify themselves. Later you can ask for them to spell their name if necessary, but they’ll be impressed that you remembered their name.

G et it done Do what you promise the caller you will do and feed back to them with a response

as soon as possible. If there’s a delay in resolving the issue, put in a progress update call.

Help me If you are on the phone the whole day, seriously consider training in telephone etiquette. It will make

you more efficient and more professional.

I nterruptions are rude Do not interrupt irate customers – it will just escalate their ire. Let the caller speak, and

then ask if you can respond, or if there’s

The ABCs of phone etiquette

Talk MORE

10 | OfficeLIFE

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i Text: Ansie VicentePhotography: Maxx-Studio

P ut me down carefully Wait for the other person to hang up before you place the earpiece

back on the receiver, to avoid it appearing as if you slammed the phone down in their ear.

Q uit taking it personally Half the time that irate customer isn’t angry at you personally.

Try to remember that when you speak to them, and offer help rather than excuses.

R inse, recycle, repeat No need to reinvent the wheel. Once you’ve found the tone and

words that get your message across, write them down and use them with other customers. Besides, one of the hallmarks of a good business is repeatability. A word of warning, though: avoid the sing-song effect of oft-repeated words, which become meaningless because they lack the original tone.

Smile It’s old advice, but it still works. If you smile while you’re speaking to someone over the

phone, your body almost automatically changes your vocal tone to be friendlier. Plus it’s hard to lose your temper with a difficult customer while you’re smiling at them.

T hank you and please These basic courtesies extend to the telephone. Thank your caller

for phoning, and ask them to please call again. Also remember to preface all requests with a please, and to thank them for their replies to your questions.

Understand your customer Not just what they want from your company, but also in which language they

prefer to be served. Ask a colleague to help if need be. It’s much better for you to offer

anything else they feel you should know.

Jokes are dangerous territory Because you’ve lost the visual clues of a face-to-face interaction, it’s best

to steer clear of jokes completely to avoid unintentional offence.

K now who you are calling Identify yourself the minute your call is answered, and then ask for the

person you are calling. It’s still considered rude to phone someone and then ask “Who is this?” If you are not sure you have reached the correct person, rather say “This is Jane McKenzie from XYZ Freighting. Is this Mr Brown?”

L isten before you speak Don’t jump to conclusions about what the customer wants. Listen carefully and

ask many questions before providing an answer. Besides, most irate people need to get things off their chests before they will listen to reason.

M ean what you say and say what you mean If you need to make the follow-up call to

an irate customer, spend a few minutes planning the conversation to help you get your message across. Role-play with a colleague if you have to. Pay particular attention to your tone of voice, which affects the meaning of your words.

N otice the culture In many South African cultures, it is rude to start a conversation by identifying yourself

without first asking how the person is. Conversely, in others, it is considered pushy to ask someone how they are before identifying yourself. Be aware of this difference when putting in a call to a customer.

Oh no, not you again! Try to keep the irritation out of your voice if a persistent caller

phones one more time. It will just escalate the situation.

than for them to ask to be served in another language, particularly if the customer is giving detailed instructions or it is an especially complicated problem.

V eer away When you take a call, turn away from your computer, notepad, and what you were working on.

This allows you to give the caller your full attention, which in turn is likely to mean a quicker conversation that resolves the issue faster.

W rite it down Always have something available to write on (eyeliner and a desk calendar

work well in a pinch). That way you won’t forget details.

X -pect rude, angry people Prepare yourself for customers who may not be too happy – this will help

you cope better with the Angries, and appreciate the Happies more.

Y ellow light Caution is better than chaos, so know your own ‘yellow light zone’. If a customer

is particularly difficult and you need a few moments to compose yourself, offer to call them back, to give you time to investigate the problem in more detail. This gives you the break you need, and lets you marshall the facts. But do phone back exactly when you said you would.

Z ero tolerance If you’ve reached the end of your tether having just dealt with an irate customer, rather hold all

calls, or let them go to voicemail, while you compose yourself. It’s better for you – and for the angry customer who might just get a bit of his own medicine otherwise!

The ABCs of phone etiquette

OfficeLIFE | 11

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Talk MORE

Earn CPD pointsSend the answer to this question to [email protected] and your correct answer will contribute towards your CPD score:• Name one way you can maintain

boundaries in your relationship with your boss.

CPD

12 | OfficeLIFE

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Building blocks10 ways to gain your boss’ respect

return. Your boss will also more likely treat you in the same way – compared to if you met him and your colleagues with scorn and lethargy every day. 3. Trust me Do what you say you’ll do. Promise to do only what you know you can control and deliver and do it. Keep commitments. Meet deadlines and keep your boss informed of everything. Do not blindside them. Lying, omitting the truth or covering something up will leave a sour taste and no doubt make them sceptical of you. Without trust, a working relationship cannot happen. Mistakes happen, but they can be managed as long as you are honest with everyone who is affected.4. Stop the skinner Talking about your boss behind his back is a no-no too. Badmouthing them (or any colleague for that matter) is destructive. If you have an issue with them, you should confront them assertively face to face. Do make sure, though, that your problems are real and not just in your mind. Also, go to the meeting with a win-win attitude and offer a few valuable solutions to resolve problems. 5. Good job Just as you enjoy positive feedback and the odd pat on the back, be sure to compliment and support

The saying ‘you can choose your friends but you can’t choose your family’ applies in the office too – you can’t choose your boss. Well, not

unless you can afford to hop from job to job until you find The One Boss. But even then, you will have a boss who may or may not be ideal. The relationship you share with your boss is no doubt one of the most important you will have. A good relationship can ensure you achieve your career goals and smooth the efficiency with which you can climb that corporate ladder – or just let you go home with a smile on your face after a day at the office. There are, luckily, ways to build an effective relationship with your boss.

1. Be positive You need to show your boss that you are pleased to be working with him and at his company. Show up to work on time, don’t leave long before the end of the work day and present yourself during the time between as though you’re happy to be there, eager and full of energy and enthusiasm. 2. Take initiative Don’t shy away from putting up your hand to take on new projects – even if your colleagues do. This will let them think positively of you in

How to......be friendly, approachable and professional: • Steer clear of discussions about intimate matters.• Be personable, but don’t share too much about yourself and assertively stop your boss from doing so too – either by addressing the matter or changing the subject subtly.• Consistently present yourself in a professional manner, both in your dress and your demeanour.• Watch your body language – don’t be too familiar with your touch or flirt overtly.• Keep your problems at home.

your boss. Building this kind of friendly relationship can be very helpful and make coming to work a pleasure. Keep the compliments work-based though – don’t cross the line into personal matters, or at least not too often or inappropriately. In the same vein, don’t share too much about your personal life; share just enough to show you’re human, but keep the boundary between work and play strong. Feel free to ask your boss for feedback too. This will show that you value his opinion. Take the feedback constructively and try to use it to grow. 6. Presentation is key How you dress and present yourself are important. Short skirts and loads of cleavage or slip slops and board shorts aren’t usually a good idea. Not if you want to appear sophisticated, organised, on the ball and as if you know what you’re doing. Present yourself as being together and it will also influence how you feel about yourself personally. The canvas your boss sees is partly what he will judge you on, so put effort into it. For more information

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on dressing for success, see OfficeLife issue 12.7. Copy cat In communication with your boss, mimic his style. This is not to say that you are not holding up your own personality, but merely give him what he wants. If he likes details, give details. If he is sensitive, incorporate that into your discourse with him and into your style of work. If he is more blunt and a facts-only person, give him just the facts. Keep it short and sweet. This will build a more cooperative relationship between the two of you. To do this you need to watch how he works and interacts with others. He probably has experience in the field and knows what works well. 8. Keep growing Do not just give your boss what he asks for. Deliver, but try to take your work one step further by showing initiative and creativity. This will impress your boss and put you on the front line when it comes to promotions and bonuses, never mind just his praise and acceptance. Keep learning and stretching yourself to stay ahead of

side. But be sure to have a valid reason for saying no. Wanting to go to the hairdresser doesn’t count! All in all, you want to make your boss feel he was wise to have hired you for the position. Follow these tips and you should be on your way to a working relationship with your manager in no time. Disclaimer: By referring to bosses in the masculine, we are in no way insinuating that bosses are or should only be male.

i Text: Tamlin WightmanPhotography: Mmaxer, VIPDesignUSA

Talk MORE

the pack – read and search out new technology and knowledge. You could even teach your boss something new. This will make you feel more confident and inspired in the workplace too. Inspiring your colleagues and keeping up a good rapport with them will make you a desirable asset to the company, plus the boss is more likely to treat you with respect.9. Maintain boundaries Relationships needs to work for you too. If you are overworked and exhausted mentally and physically, you cannot produce good work. Take off the time allocated to you. It is good to establish and maintain boundaries which help you keep up a high standard of work. Ensure you don’t get snappy or weepy at work. You’re in it for the long haul, so take care of yourself and be present at all times. A holiday will help you achieve this. 10. Sorry, no You can’t do everything. Saying no when necessary will help your boss realise he cannot walk all over you. It will garner you respect from his

From the other sideHow do you enforce the line that has been drawn before the staff member oversteps his/her bounds?What you project will influence how the staff member acts. Assert the line by leading by example and not overstepping it either.Back off when staff members start talking too much about their personal life. Change the subject or tell them that you have to get back to work. They should get the hint.

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“A career is wonderful, but you can’t curl up with it on a cold night.” – Marilyn Monroe

“I’ve learned that ‘making a living’ is not the same thing as ‘making a life’.” – Maya Angelou

“What would you do if you weren’t afraid?” – Sheryl Sandberg, Lean In: Women, Work, and the Will to Lead

“Begin somewhere. You cannot build a reputation on what you intend to do.” – Liz Smith

“Every time you have to make a choice about anything, think: ‘Does this go toward or away from what I want?’ Always choose what goes toward what you want.” – Barbara Sher, I Could Do Anything If I Only Knew What It Was: How to Discover What You Really Want and How to Get It

“Being in charge of your work life doesn’t mean you always move with assurance and sublime self-confidence; it means you keep moving, continuing on your own path, even when you feel shaky and uncertain.” – Charlotte Beers, I’d Rather Be in Charge: A Legendary Business Leader’s Roadmap for Achieving Pride, Power, and Joy at Work

“Some women choose to follow men, and some women choose to follow their dreams. If you’re wondering which way to go, remember that your career will never wake up and tell you that it doesn’t love you anyway.” – Lady Gaga

“In the 1950s at least less was expected of women. Now we’re supposed to build a career, build a home, be the supermom that every child deserves, the perfect wife, meet the demands of elderly parents, and still stay sane.” – Sara Sheridan

Quotablequotes

Some words of wisdom from ladies for ladies

Lite SIDE

Sourced from www.goodreads.com

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Book – Pretty Witty Cakes Book of Sugarcraft CharactersBy Suzi WittIf you’ve ever stared in envy at the elaborate cakes you see at children’s birthday parties nowadays (or if you’ve ever spent too much money purchasing aforementioned cakes), then maybe it’s time you try your hand at creating some gorgeous delicacies yourself. This book has step-by-step examples of how to make various fondant animals, fairies, monsters, aliens and farmyard friends, to create cakes that you’ll be sorry to eat (but will enjoy eating anyway).

Reviews What is new this month?

Book – When the Bough BreaksBy Casey B DolanAmber Whittington-Jones is dying of cancer. In her last days she writes a series of letters to her son and husband, explaining her actions and begging for forgiveness. Late one night she is rushed to hospital, having slipped and fallen in the bathroom, and in the confusion that follows her admission, someone – her lover, her husband, her son – silences her forever. An extraordinary novel which keeps the reader guessing to the very last page, When the Bough Breaks is the work of a born storyteller – a compelling, sexy, fast-paced tale of love, addiction and infidelity.

On the big screen – 22 Jump StreetAfter making their way through high school (twice), big changes are in store for officers Schmidt (Jonah Hill) and Jenko (Channing Tatum) when they go deep undercover at a local college. But when Jenko meets a kindred spirit on an athletic team, and Schmidt infiltrates the bohemian art major scene, they begin to question their partnership. Now they don’t have to just crack the case – they have to figure out if they can have a mature relationship. If these two overgrown adolescents can grow from freshmen into real men, college might be the best thing that ever happened to them.© 2014 Sony Pictures International.

All rights reserved.

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On DVD – Anchorman 2: The Legend ContinuesRon Burgundy is back and funnier than ever in this long-awaited sequel to the cult-classic. When Ron’s wife Veronica is promoted and Ron fired, his glamorous lifestyle changes for good. Working part-time at Sea World, he finds a shot at redemption when the head of a 24-hour news channel hires him and his old team for the graveyard shift. Ron uses his over-the-top flair to transform the news and once again find the fame he craves. But how long will it last?© MMXIII Paramount Pictures Corporation. All rights reserved.

On the big screen – Edge of TomorrowTom Cruise stars as Major William Cage, an officer who has never seen combat before. In a future where an alien race has hit the earth with unstoppable force, Cage is sent on what amounts to a suicide mission. He’s killed within minutes, but then something strange happens… He’s thrown into a time loop that sees him live out that same brutal combat over and over. He dies each time, but not without learning some valuable skills. Together with special forces warrior Rita (Emily Blunt), he uses each repeated encounter to inch closer and closer to defeating the enemy.© 2014 Warner Bros Entertainment. All rights

reserved.

On DVD – Labour DayThirteen-year-old Henry Wheeler struggles to be the man of his house and care for his reclusive mother Adele while confronting all the pangs of adolescence. On a back-to-school shopping trip, Henry and his mother encounter Frank Chambers, a man both intimidating and clearly in need of help, who convinces them to take him into their home and later is revealed to be an escaped convict. The events of this long Labour Day weekend will shape them for the rest of their lives.© 2014 Paramount Pictures. All rights reserved.

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Training MANUAL

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One of the biggest risks South Africans face when saving for retirement is living longer than expected. In financial circles this is called

‘longevity risk’ and it refers to the very real risk of living longer than your retirement capital can produce a retirement income.

Outliving your moneyIt is a growing risk, given that medical technology continues to evolve, allowing people to live ever longer. In fact, it is believed that the first person to live to 150 years has already been born. And it is expected that children who are born 20 years from now could live beyond 400 years.So how can ordinary South Africans ensure that their retirement savings will last long enough? Even the small minority of just 5% of those who have a retirement fund and who will be able to retire financially independent, face the risk that their retirement savings may not be sufficient to produce an income beyond the normal life expectancy. And it is not as simple as increasing your retirement savings contributions: if your retirement fund contributions are based on a life expectancy of 80, these contributions would have to increase by almost 50% to maintain the income for another 10 years to age 90. In fact, for each additional year you make provision for living in retirement, you need to accumulate approximately 5% more capital.

The way forward“South Africans who do not want to be dependent on the government or their children after retirement need to investigate an alternative to traditional retirement savings vehicles to ensure they will be financially independent after retirement, no matter how long they live,” comments Dr Koos du Toit, CEO of P3 Investment Group. “To do this, you need to create an ongoing passive monthly income for life, which also offers a built-in hedge against the ravages of inflation.”An ongoing monthly passive income, hedged against inflation, is precisely the outcome of a well-selected and well-managed buy-to-let property portfolio. A buy-to-let property asset in a good area with solid rental demand and strong prospects for capital growth, which is well-maintained over time, will continue to deliver a passive income to the investor year after year, for as long as the property is held. This could be for life, or even beyond, if the property is acquired and held in a correctly-structured trust. In fact, there are properties in the UK, Europe and the US that were acquired hundreds of years ago, and these properties continue to deliver a passive income to the families of the original owners several generations down the line.This passive income from an income-producing property is also hedged against inflation, regardless of how

long it is received, since the rental income increases year after year in line with inflation, or by the amount stipulated in the lease, usually 8%. This means that the income received retains its buying power year after year, so you are able to maintain your standard of living, regardless of how many years your retirement spans.

The advantages Of course, such a buy-to-let property investment portfolio will also deliver capital growth over time, but this is considered as a bonus. “The real power of buy-to-let property investment is the ongoing, inflation-linked passive monthly income it produces. However, property investors with a long-term investment horizon are richly rewarded by superior capital growth over the years – which can be considered as an additional bonus. This capital growth can be accessed at retirement age by selling the property or taking a bond against the property asset, even as it continues to produce an income.“A small but highly profitable property portfolio is one of the best investment alternatives for South Africans who have been deeply disappointed by the performance of their traditional investment and retirement plans, and also face the very real risk that their retirement savings will run out long before the days of their lives do,” concludes Dr Du Toit. “For those who want to build a financially independent retirement, a portfolio of buy-to-let properties will not only produce a monthly passive income regardless of how long they might live, but will also continue to appreciate in capital value, year after year. Over the last 10 years, the P3 Investment Group has empowered thousands of South Africans to build a retirement nest egg that will allow them to look forward to – rather than dread – many, many golden years in retirement.”

Switching gears for your

Will your retirement fund last long enough?

iText: P3 Property Investment GroupPhotography: Shutterstock

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Lite SIDE

“When you play the game of thrones, you win or you die. There is no middle ground.” Cersei Lannister

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10 things you didn’t know aboutGame of Thrones

If you’re a fan of the series, here are some facts you may not have known…

1Sophie Turner, who plays Sansa Stark, adopted Lady, the dog who

plays her character’s dire wolf, when the dog was written out of the series. She renamed the Inuit dog Zunni.

2 Harry Lloyd, who played Daenerys Targaryen’s horrible brother Viserys,

is author Charles Dickens’ great-great-great grandson. Another notable family line is that of Robb Stark’s new wife, Talisa. She is the granddaughter of Charlie Chaplin.

3 Evil King Joffrey is a humanitarian in real life. He may inspire the hatred

of the series’ fans, but Jack Gleeson announced that, after Game of Thrones, he does not want to act anymore. This will free up more time for his other, nobler pursuits – such as last year’s trip to help the poor in Haiti.

4 Theon Greyjoy is, in real life, Alfie Allen, brother to singer Lily Allen.

She even wrote a song about him called Alfie.

5 In the year 2012, over 160 baby girls in the US were legally named

‘Khaleesi’, after the character in the show, although it is not the character’s name (Daenerys) but a title.

6 George R.R. Martin, the author of the books on which the series is

based, still lives a really normal life. He drives an old car, still lives in his old house and still allows his contact details to be listed in the Yellow Pages.

7 The Dothraki language, which you hear a lot of in the series, was

created especially for the show. Linguist David Peterson from the Language Creation Society delved into the Dothraki culture and devised 2,000 words before translating the script.

8Michelle Fairley, who plays Catelyn Stark, was Hermione Granger’s

mother in the Harry Potter movies. She’s not the only one either – Jerome Flynn, who plays Osha, starred as Tonks in Harry Potter as well.

9 George R.R. Martin created a character in his books called Sir

Patrek for the purpose of having him ripped apart by giants. This was after he lost a sporting bet with his friend Patrek, and was honouring his end of the deal.

10 Martin has revealed all major plotlines and the books’ ending to

the show’s producers so that, in the event of his death, fans would not be left wanting.

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Training MANUAL

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In a busy workplace you may feel that you are continuously under attack by an army of ‘stuff’ that marches into your office and decides to squat right there in your inbox, email or on your

filing cabinet. Remember, the first step to addressing a problem is admitting you have one. This could go something like this: “My name is *Susan and I am overwhelmed right now.” There now, that wasn’t so bad and help is on the way.The good news is that you already have the most powerful organising and planning tool in the world at your disposal. Your brain. But one of the challenges is that, like your office, your powerful planning tool is also full of stuff that it doesn’t know where to put. Hence the anxious feeling in the pit of your stomach and the tension headaches.

Put it on paperThe first step to gaining control would be to clear the mind. The process starts with a to-do list where you write down absolutely everything you need and want to do until you can’t think of anything else that could steal your attention. This list should also include those things that weren’t urgent and that you placed in a bottom drawer of your office filing cabinet,

such as the dentist appointment you haven’t scheduled for your 10-year-old, and the thank you cards you wanted to send to your friends for last year’s Christmas presents. In the end you may be faced with 30 to 100 activities on your list. It’s a very scary thought, and at this stage in the game you may be tempted to add this list to the growing pile of filing you’ve had under your desk for the past five months. But before you do that, keep in mind that you now have access to clear thinking because you’ve moved all the ‘stuff’ to paper.

Be brutalNow it is time to use that powerful tool for a search and destroy mission. Go through your list carefully and decide what items should be deleted. There will definitely be activities that are simply no longer relevant, for example the thank you cards are not necessary five months after Christmas. You should be able to cut your list by about a third, which will already give you a sense of achievement.

Get sortedBatching is the next step. This is a sorting process where you place similar items in groups. For instance, all meetings you

need to arrange should be put in your ‘arrange meeting’ group. The phone calls you need to make, including the phone call to your dentist to set up an appointment, should be in the ‘phone call’ group.Seeing as you have batched items, you need to focus on one activity area at a time. Making decisions on when you would like to handle certain activities is a very important part of taking control. Let’s say you have decided that you are going to work on clearing out your emails. You need to decide what time of the day you will be dealing with this. Remember, the idea behind clearing your mind is also to make sure that you are fully focused on the task at hand. Instead of handling emails as they come in, you will schedule email-handling sessions. Depending on the amount of emails you receive, you may want to have a morning session from 08:30am to 10am, a pre-lunch session from 12:30pm to 1pm and then another session at 15:30pm before you go home. After one of your scheduled sessions, it is time to focus your attention on something else and it is very important to close your email. This may be hard to do at first, but when your email is continuously open, notifications of incoming mail will distract you.

overwhelmed?FeelingHow do you regain control once panic has set in?

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Lights, camera, action!You are now in the perfect position to start taking action. Now you apply the two-minute rule. If you can complete a task in two minutes or less then you tackle and complete it. For example, when dealing with email, open one email at a time, read it, and if the two-minute rule applies, you will be able to respond, forward to the appropriate person or delete in less than two minutes. The trick here is to avoid reading emails more than twice, because this is simply a waste of your valuable time. Unfortunately most of us have a number of open emails in our inbox which most likely belong in the trash. Most phone calls can also be handled in less than two minutes. In fact, you may be pleasantly surprised at how many tasks can be completed in two minutes or less.The two-minute rule will obviously not apply to everything and there will be certain tasks that will take more mental

energy, time and a series of actions to complete. Perhaps you have to set up the next management meeting for your team. Besides setting a suitable date, you will need to find a venue, arrange catering, circulate an agenda and maybe even complete the minutes from the previous meeting. Here you will put together a small project schedule for each complex task. The project should be broken up into small actionable steps with deadlines. When handling projects you will also use batching and the two-minute rule. Sending out an email notification of the meeting and scheduling the meeting in the electronic calendar are activities that can be batched together and will take less than two minutes. However, completing the previous minutes may take an hour or two. Schedule a date and time in your diary when you will focus on the minutes and move on to the next task on your project list.

Are you ready?Moving from feeling overwhelmed to being effective and in control in the office will take a number of decisive actions on your part. It may even be frowned upon by your colleagues when you tell them you can’t chat because you have a scheduled email-handling session.Now you could spend some time thinking whether you are ready to implement some of the steps or make the changes. Just remember, if you already have an overflowing inbox and several unfinished projects, this may not be the best way to spend your time. Take the leap, and take back control!

iText: P3 Bianca FilmalterPhotography: Shutterstock

Training MANUAL

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Lite SIDE

Didya know?Are you a movie buff? Take our Oscar quiz and find out

1 | Name the only person to win two Oscars in the same year for the same performance in the same film.2 | Who was the first performer to win consecutive awards?3 | What was the first movie in colour to win a Best Picture Oscar?4 | Who is the only performer to win an Oscar for playing a member of the opposite sex?5 | What were the only two films to win three out of four acting awards?6 | Name the two motion picture trilogies that have received Best Picture nominations for each instalment.7 | Who are the only women nominated in the Directing category?8 | Who are the only brother and sister to win acting awards?

9 | Who is the only write-in Oscar winner?10 | Who is the only Oscar winner with parents who were both Oscar winners as well?11 | What was the last essentially black and white movie to win a Best Picture award?12 | Which three movies are tied for the most honoured motion pictures in Academy Awards history?13 | Which performer has the most acting nominations?14 | Who was the first black performer to win an Academy Award?15 | Name the person who received the most Academy Awardsat a single ceremony and how many Oscars the person won.

1 | Harold Russell, a disabled World War II veteran. In 1946 he won Best Supporting Actor for The Best Years of Our Lives and was awarded a special Oscar for bringing hope and courage to his fellow veterans.2 | Luise Rainer, named Best Actress in 1936 and 1937 for The Great Ziegfeld and The Good Earth, respectively. 3 | Gone with the Wind (1939).4 | Linda Hunt, in 1983, as Best Supporting Actress for her role as photographer Billy Kwan in The Year of Living Dangerously.5 | A Streetcar Named Desire (1951) and Network (1976).6 | The Godfather trilogy in 1972, 1974 and 1990, and The Lord of the Rings trilogy in 2001, 2002 and 2003.7 | Lina Wertmüller for Seven Beauties (1976), Jane Campion for The Piano (1993), Sofia Coppola for Lost in Translation (2003), and Kathryn Bigelow for The Hurt Locker (2009). Bigelow is the first woman to win this award.8 | Lionel Barrymore, 1931/32, Best Actor for A Free Soul and Ethel Barrymore,

1944, Best Supporting Actress for None but the Lonely Heart.9 | Hal Mohr, in 1935, for his cinematography of A Midsummer Night’s Dream. 10 | Liza Minnelli, who won as Best Actress in 1972 for Cabaret. Her mother, Judy Garland, received a Special Juvenile Award in 1939, and her father, Vincente Minnelli, won Best Direction in 1958 for Gigi.11 | Schindler’s List in 1993.12 | Ben-Hur (1959), Titanic (1997) and Lord of the Rings: Return of the King (2003) each earned 11 Oscars.13 | Meryl Streep is the most nominated actor with 18 nominations.14 | Hattie McDaniel, for her supporting performance in Gone with the Wind.15 | Walt Disney, in 1953, who won four Oscars in the categories of Documentary Feature, Documentary Short Subject, Cartoon Short Subject and Two-reel Short Subject.

Answers:

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Lite SIDE

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Have you ever walked into the office wearing slippers, gone into the men’s bathroom by mistake or fallen off your chair in front of colleagues?

We have, and so have most others! It’s embarrassing, yes, but at least you’re not alone…

It’s a sign“I only noticed the missing ‘L’ from a huge sign our company made for a client, saying PUBLIC CONSULTATION, after it had been up for a week!”

Airing your drawers“During a meeting with male colleagues, I felt a small bulge in my sleeve. I pulled it out, only to find out that it was my balled-up knickers. They must have gotten stuck there in the dryer!”

Justified response“I was in a serious meeting when a mouse ran into the room, and straight at me. I did what any self-respecting woman would – I jumped up onto my chair and screamed like a girl!”

Feeling blue“After a presentation I was baffled as to why people had been staring at me strangely the whole time. Fearing a booger, I ran to the bathroom, only to discover that the blueberries I had eaten at lunch had stained my teeth and lips bright blue.”

Making an a** of yourself“I went to the bathroom and, when I came out, I noticed a few people look at me funny. I hadn’t stepped on toilet

paper, so I thought I was okay. That’s until a well-meaning colleague called me aside to tell me my skirt was hitched in the back of my stockings, and my bum cheek was on display! I hadn’t even felt it!”

Am I fired?“I was late for my first day at a new job and got seriously irate at a driver who cut me off. I was yelling and gesturing at him as I overtook his car. I pulled into the parking lot, only to see him pull in after me. I thought perhaps he was following me due to road rage, so I was quite scared. Turns out I should have been even more scared – yup, he was my new boss!”

Just joking“A work colleague, who I get along well with and often joke with, sent out an email about a new company policy. I replied with a sarcastic response and, as I hit ‘send’ I had that awful sinking feeling that could only come when you realise that, by mistake, you’ve hit ‘reply to all’…”

Creepy crawly“I was eating lunch outside with a few colleagues when I noticed an interesting bug on the back of a chair. I couldn’t make out which was the front or back, so I leaned in for a closer look, only for the little bug to jump straight at me – and slide down my top. Without a moment’s hesitation, I ripped the buttons open and pried it out of my bra. Only then did I look up to see everyone’s mortified expressions!”

To avoid an embarrassing situation…• Don’t get dressed in the dark, and look in the mirror before giving a presentation or going into a meeting.• Check your teeth after every lunch.• Never assume someone is pregnant (how many of us have fallen victim to that one?).• Check and then double check who you are sending personal emails to – predictive text can be a killer… especially when your boss’ name starts with the same letter as your friend’s!• Avoid gossiping in the office. Rather do it off-site if you really have to. There is nothing worse than talking and realising the object of your tirade is standing right behind you.• Never drink excessively at work. You know why…

How to getover itIf you’ve made a fool of yourself, it’s mostly fixable. And surprisingly, it can often make people like you more as you’ll be more relatable and human. Here are some tips:• Laugh at yourself. It’s better for people to laugh with you than at you.• Move on as quickly as you can.• Don’t hide, we’ve all been there.• Take actions to prevent a reoccurrence.• Never just ignore it and hope it will go away. If it has caused any problems, fix them as soon as possible.• Tell your boss what has happened if you think it may affect him/her or the company.• Remain calm – most things blow over quickly. Soon enough Ernie from accounts will fart in the lift and your gaffe will be forgotten.i

Text: Penelope PeterPhotography: Shutterstock

Now that’sembarrassing!How do you handle those mortifying moments at the office?

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Home TIME

Biltongsoup

Yet another use for the South African favourite. Warm up this winter with some yummy soup!

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Biltongsoup

INGREDIENTS• 125mℓ butter • 2 beef stock cubes • 10mℓ coarsely ground black pepper • 2mℓ whole nutmeg, grated • 2mℓ freshly ground coriander • 250mℓ cake flour • 500mℓ milk • 2ℓ boiling water • 250mℓ coarsely grated Cheddar

cheese • 200g finely sliced moist biltong • Cream and port to taste • 100g grated blue cheese • Bread sticks for serving

METHOD1. Melt the butter in a heavy-based

saucepan. 2. Crumble the stock cubes and add

along with the spices. Add the flour and heat, stirring continually until the flour begins to simmer.

3. Mix the milk and boiling water, and slowly stir into the flour mixture. Stirring continually, heat slowly over medium heat until the mixture begins to simmer and thicken.

4. Remove from the heat and stir in the Cheddar cheese and half the biltong. Do not bring the mixture to the boil again.

5. Keep warm until ready to serve. Stir in a little cream and port just before serving if desired.

6. Ladle the hot soup into deep soup bowls and scatter a little of the remaining biltong and crumbled blue cheese on top. Serve with bread sticks.

For this recipe and others like it,visit funkymunky.co.za.

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Home TIME

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• Know your event Different preparation is required for a dinner party as for a cocktail party or brunch. Ensure you know what would be suited to the occasion or guests and work around that. For an intimate atmosphere with a smaller group, a dinner party is best. Cocktails and buffet snacks are better for bigger groups.

• Who to invite Your guests should get along, and try to avoid inviting people who may clash. Nothing is as stifling as a tense atmosphere! If you have a dinner party, ensure that you can comfortably seat all your guests. Nobody wants to eat dinner while squished up against someone!

• Catering Be aware of all your guests’ dietary requirements. If in doubt, ask them about their preferences in advance and cater accordingly. Culinary dishes of certain countries usually work well with a theme.

• Music Select music suitable to the occasion and the guests. Use it as a backdrop and keep it audible, yet soft enough not to interrupt conversation.

• Decoration Decide on items to use to

enhance the atmosphere and ambience. Flowers, candles, photos, table settings, colours and textures can all be used with great effect. List what you need and get started on purchasing or borrowing what you need.

• Timeline Compile an outline of what should be served when, and prepare food and tableware accordingly to keep things flowing smoothly. Nobody wants to wait 90 minutes for a main course after their starter.

Things to remember on the day• Prepare as much as possible beforehand to minimise your time in the kitchen, so that you can play host!• Set up a drinks area with an array of drinks, water, glasses and ice buckets

These are just a few ideas to ensure you host the perfect event. For more advice, information and unique ideas, we encourage you to get in touch with event planners, Event Affairs, at www.eventaffairs.co.za.

iText: SuppliedPhotography: Shutterstock

where people can help themselves while you are busy.• Personally greet guests at the door and welcome them with a drink. Introduce guests to each other, especially newcomers.• Candles are always a nice touch, even during the day. Fragrant candles are great for lounge areas, but not on the dinner table as they can obscure the flavour and aroma of the food.• Personalise the event by using fun photos of guests. This can be pinned on a board, or used as part of the table setting. These also make great props for conversation!

Top tips forindoor entertainingEntertaining indoors sometimes seems daunting, but it is a lot easier when you are prepared! Here are some top tips to make your event painless, fun and stylish

OfficeLIFE | 31

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There are two types of diabetes. Type 1 means that your body cannot produce insulin and therefore you need to replace it every day – you are insulin-dependent. Type 2 is largely influenced by lifestyle. You can produce your own insulin, just not enough, and it can usually be controlled by diet and exercise.

Celebrity diabeticsIt can happen to anyone, and celebs

are no exception Tom Hanks revealed that he is diabetic to talk show host David Letterman in October last year. He said: “I went to the doctor and he said, ‘You know those high blood sugar numbers you’ve been dealing with since you were 36? Well, you’ve graduated. You’ve got type 2 diabetes, young man.”

Halle Berry found out she is diabetic when she slipped into a week-long coma at 22 years of age. She rather controversially stated that she has managed to wean herself off insulin, moving from type 1 to type 2 diabetes, something which doctors say is impossible.

Nick Jonas was on tour with his brothers when he became ill and sought medical help. Turned out his sugar levels were sky

high, and that he has type 1 diabetes. “The first time I heard someone say, ‘Thank you for sharing’, I thought, if I can use this as an opportunity to inspire people, then it’s all worth it,” he said.

Actress, singer and former Miss America, Vanessa Williams, lives a healthy and active lifestyle, so it came as quite a surprise that she is a type 1 diabetic. Since her diagnosis she has supported many diabetes charities.

Salma Hayek was diagnosed with gestational diabetes while pregnant with her daughter Valentina. Though gestational diabetes usually rights itself after the birth, it does come with a 60% greater risk of developing type 2 diabetes later on in life.

Former CEO and co-founder (along with Jay-Z) of Roc-A-Fella Records, Damon Dash also has type 2 diabetes. “I don’t know if anyone knows I am diabetic – I think that it’s important to let people know that it’s okay to be diabetic, and to know how to take care of it,” he says.

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What is diabetes?A metabolic disease in which the body’s inability to produce any or enough insulin causes elevated levels of glucose in the blood.

32 | OfficeLIFE

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Subscribe today and send a loved one a gift that keeps on giving every month

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