ng911 today in the enterprise over the legacy e911 network


#AvayaATF

NG911 TODAY in the Enterprise Over the Legacy E911 NetworkMark J. Fletcher, ENPPublic Safety Solutions & StrategyAvaya

@Fletch911


©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL3

How E9-1-1 Works TODAY

What happens when I dial 911 from my MLTS/PBX Telephone system?

Typical ILEC E911

Selective Router

PSAP

SRDB/MSAG

PS-ALI

ALI

PSTN

MLTS Call Server / PBX

908-848-2602

908-848-2603

908-848-2604

PSAP

908-848-2602AVAYA PBX

CUBE 2C231

211 Mt. Airy RoadBasking Ridge, NJ

908-848-2602

908-848-2602

908-848-2602908-848-2602

211 Mt Airy RoadCube 2C231Basking Ridge

908-848-2602


©2013 Avaya Inc. All rights reserved

February 26-28, 2013 | Orlando, FL4

Where are you in the building?


I DON’T KNOW . . .



Maybe YOU know. Do THEY know?

5

http://sanfrancisco.cbslocal.com/2012/08/08/dispatcher-seems-confused-by-9-1-1-call-reporting-chevron-richmond-fire

Chevron: Hello. We have a fire in Process Unit 4 Crude.

Richmond 911: I don't know what that means but okay.

Chevron: We got a process unit [garbled] gate 31. It will be a first level response for you guys.

Richmond 911:

Okay what does that mean? How many do you need?



Does your MLTS/PBX know?

?

?

?




ENTERPRISE BIG DATA

7

Understanding Enterprise BIG DATA,

NG9-1-1 Data to the PSAP



NG911 Requires a NEW Network

Legacy E9-1-1 NetworkAnalog BasedStatic PositioningStatic RoutingGeospatially limited1968 TechnologyIt’s DONE – Stick a fork in it

Next Generation 9-1-1 NetworkMulti-Modal

IP Centric in DesignGeospatial and Geodetic Routing

Cross Border connectivityDesigned with tomorrow in mind

It’s HERE NOW

ACDR*ALDR*



Delivering DATA to the PSAP

9

Location URI/URL conveyed in the SIP header

Additional Location Data Repository (ALDR) and Additional Caller Data Repository (ACDR) functional elements in the customer DMZ will provide information about:

• User Location Details• Device Location Details• Environmental Data Details• Event Correlation Details

This additional information will empower Public Safety by enabling better decisions

• Temperature Sensors• Video feeds • Physiological data

ACDR*ALDR*

* ACDR: Additional Caller Data Repository ALDR: Additional Location Data Repository

NEW Functional Elements as defined in the NENA 08-003 i3 Version 2 Framework document for NG9-1-1



Houston . . . We have a problem

PSAP CALL TAKERS OFTEN DO NOT HAVE INTERNET ACCESS AT THE WORKSTATION

In order for this model to work, network connectivity needs to exist between both the Public Safety Call Taker and the Citizen caller.

Public Safety Answer Points often do not provide open internet access to the Call Taker workstations to insulate them from harmful data.

ACDR*ALDR*



NG9-1-1 Over the Top

An “Over the Top” model of content delivery is one where content is NOT being delivered by the provider of the pipe.

EXAMPLE:

NetFlix content is considered Over the Top content as it is delivering the media and your internet provider is delivering bandwidth, and not the content of the bandwidth.

NG9-1-1 ‘Over the Top’This is where the 9-1-1 call is delivered via legacy phone lines, but the location data is provided through an alternate service, such as Smart911.



NG9-1-1 Over the Top



Situational Awareness

Being aware of what is happening around you and understanding how information, events and your own actions will impact your goals and objectives both now and in the near future

Connecting Public Safety to the EventConnecting the Event to Public Safety




E9-1-1 Solution Checklist

• Identify the DEVICE LOCATION, not the user• Recognize an Emergency Calls (multiple

numbers)• Establish proper routing

• Branch office with/without trunks• Nomadic VPN Users (Starbucks)• Static VPN Users (SoHo employees)

• On Site Notification• Zone Based Alert Routing• No response escalation• Incident Notes

• VPC Routing service for FCE environments




L3 Location Discovery

• PROS

• Already established• Granularity to

floor/closet• Easily Managed• Device Identity

possible (MAC Address)

• CONS

• Must match Emergency zones

• May not be granular enough

• Device identity not possible (MAC Address)




L2 Location Discovery

• PROS

• Based on Physical network

• Granularity to the jack

• Very accurate if Managed

• Device Identity possible (MAC Address)

• CONS

• Requires WireMap Database

• Move Add Change coordination

• ‘Closet Moves’ not allowed

• Requires backend process




On Site Notification

• OSN needs to be originated ONSITE.• Remote notification coming from the PSTN

may be blocked. • If a 911 call never gets out, the alert will

never be generated, and you will never be notified.

• True OSN happens ONSITE• OSN provides critical Situational Awareness

based on multiple data points• Floor Plans, MSDS Sheets, IP Temperature

Sensors, Video feeds.

• Event correlation• Analytics of the data• Target Response based on facts• Identification and Elimination of Misdialed

calls




Standards Bodies

• Avaya employees maintain active memberships with several industry forums

• NENA ENP Certification• Key workgroup/committee

contributions include:• President’s NSTAC

National Public Safety Broadband Network Scoping Subcommittee

• Federal Communications CommissionEmergency Access Advisory Committee

• National Emergency Number AssociationMLTS PBX Model Legislation NG911 ESI Network DesignNG911 Additional Data WorkgroupNG911 Transition Plan

• European Emergency Number AssociationVarious EENA Operations Document

http://www.smartbrief.com/nena

http://www.eena.org/




Let’s Get Social with Avaya!

• Facebook/Avaya• Twitter/Avaya• LinkedIn/Avaya• Avaya CONNECTED Blogs• E911 Talk Podcast• Avaya Tech Talk• Remote Podcasts from

Shows• Videos

• What else?

• Avaya Podcast Network


Thank you!#AvayaATF

20

@Fletch911

ng911 today in the enterprise over the legacy e911 network

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