STATEWIDE EMERGENCY COMMUNICATIONS BOARD NG911 Committee

Wednesday, February 15, 2017 at 1:00 p.m. HSEM State EOC, 445 Minnesota Street Suite223, St. Paul

Conference Call* Dial‐in: 1‐888‐742‐5095 Code: 4898249110#

Chair: Darlene Pankonie Video Conference I.D. 801968

AGENDA

Call to Order Approval of Agenda Approval of Previous Meeting’s Minutes Announcements Action Items

• Introduction and Overview of General Process (Dana Wahlberg) • Amendment to Statewide Plan: PSAP SIP Enablement Guidelines (Dan Craigie)

ECN Reports

• E911 Audit and App Report Out (Kelli Peters) • GIS Project and Emergency Service Map Viewer Information (Adam Iten) • Firewall RFP and Abandonment/Alternate Routing (Dan Craigie) • WERM Status/ Language Line Update and Regional Training Best Practices (Dustin Leslie) • Text-to-9-1-1 PSAP Data Readiness Responses (Mission Critical Partners) • StatusBoard (Cathy Anderson)

Old Business

• Interoperability Conference (Dana Wahlberg) New Business

• 2016 Attendance and Roster Review (Carol Salmon) • Robocalls to PSAPs (Dana Wahlberg) • 911 Calls from Apple Watches (Dana Wahlberg) • Statewide NG911 Plan and Text‐to‐9‐1‐1 Amendment (Dana Wahlberg) • Request for volunteers from each region to create Text‐to‐911 Operational Standard

(Dana Wahlberg)

Regional Reports • Northwest (Shafer/Olson) • Northeast (Olson/Erickson) • Central (Diehl/Norstegard) • South Central (Wallace/Reimers) • Southeast (Betcher/Evers) • Southwest (Westfield/Ebert) • Metro (McPherson/Bowler)

Standing Committee Reports

• NG911 Best Practices Subcommittee (Dustin Leslie) • GIS Subcommittee (Adam Iten)

Adjourn

NG911 Committee December 2016 Page 1

STATEWIDE EMERGENCY COMMUNICATIONS BOARD NG911 COMMITTEE

December 22, 2016

MEETING MINUTES Attendance Member/Alternate Darlene Pankonie, Chair/ Capt. Kathy Hughes, MN SHERIFFS ASSN Nancy Shafer/ Beryl Wernberg, NORTHWEST MINNESOTA Steve Olson/ Patrice Erickson, NORTHEAST MINNESOTA Judy Diehl/ Jody Norstegard, CENTRAL MINNESOTA Wayne Betcher/ Faith Evers, SOUTHEAST MINNESOTA Pat Wallace/Peggy Reimers, SOUTH CENTRAL MINNESOTA Joe Reith/Bonnie Westfield, SOUTHWEST MINNESOTA Mary Borst, Vice Chair/Marion Larson, MAA Ross Tiegs/Vacant, MN CHIEFS OF POLICE Tim Boyer/vacant, STATE PATROL Matt Goodman/vacant, GIS Dana Wahlberg/Adam Iten, ECN Deb Harmon/ Vacant, TRIBAL PSAP Christine McPherson /Susan Bowler, METRO MINNESOTA Ward Parker/Vacant, MN FIRE CHIEFS *Members attending are marked with yellow highlight. Guests reporting: Dustin Leslie, ECN Cathy Anderson, ECN Dan Craigie, ECN Caitlin Christenson, Stevens County Mary Phillippi, Red River Regional Dispatch Nancie Pass, Ramsey County Judy Siggerud, Otter Tail County Pete Eggimann, MESB Jill Bondhus, Rice/Steel County Joe Zunker, Douglas County Mary Terway, Stearns County Mark Volz, Lyons County Tracy Eldridge, RapidSOS Reinhard Ekl, RapidSOS

CALL TO ORDER

Chair Pankonie calls the meeting to order at 1:02 p.m.

APPROVAL OF AGENDA

Judy Diehl makes a motion to approve the agenda. Kathy Hughes seconds the motion. The motion carries.

NG911 Committee December 2016 Page 2

APPROVAL OF PREVIOUS MEETING’S MINUTES

Judy Diehl pointed out that her name had been spelled incorrectly. Kathy Hughes makes a motion to approve the October minutes with correction as noted. Judy Diehl seconds the motion. Motion carries. (Minutes were approved after the Webinar presentation)

WEBINAR PRESENTATION FROM RAPIDSOS (REINHARD EKL)

Reinhard Ekl and Tracy Eldridge from RapidSOS gives a presentation on the company and its services. The PowerPoint slides will be available after the meeting. Ekl says they are tech nerds as opposed to public safety veterans and have employees who have worked for companies such as Google and Microsoft. They have emerged as a new player in public safety. Eldridge recently retired from working on the 9-1-1 side and wanted to do something to help improve 9-1-1. She added that in a PSAP, you get used to working with what you have, so you don’t always embrace change. After she did some testing and talked with Ekl, she became more receptive became excited because of better location technology. RapidSOS is in business because smartphones are powerful devices with amazing capabilities. They already have the capability for accurate location and possibly to pull health and medical information in the future. RapidSOS is a smartphone app that can help get accurate data to the PSAP. Because it is an app, the public has to download it. The app takes handset location from all smartphone sensors and provisions the location into ALI database. PSAPs get 9-1-1 calls with better information. When it gets to the PSAP on a 9-1-1 line, dispatch will already have an address. Other features allow text-to-speech information. Ekl said there is a lot more that can be done because of smartphone location services that can triangulate between Wi-Fi access points. The rebid process is time-consuming, and location should be more accurate and updated automatically. Rather than triangulating off towers that may be farther away from you, you might be triangulating off Wi-Fi access points within feet of you. Ekl says the apps know exactly where you are – data proves that devices with your location are more accurate than what you get today. 80% within 50 meters of radius-within one month of deployment in UK. They did their own testing, and outdoor locations of carriers were consistent with smartphone carriers. However, indoor locations were much more accurate, with 9 of 10 calls being within 50 meters or less. Ekl says that for device sensors, you don’t need an app. One concept is Advanced Mobile Location (AML) which has been rolled out in England with great results. It is not yet enabled in US – there is no central location clearing house that can receive the information. He explains the mapping application which is able to get additional supplemental location information via the device and not the carrier. In the future, it will be able to do multimedia and more. They don’t sell software to PSAPs or public safety but are providing software integration to vendors so PSAPs can get more accurate information. Questions about data privacy and how this will work with the clearing house. Currently, PSAPs do not have the ability to access location for someone who hasn’t called in and can’t trace calls. The answer depends on the smartphone or vendor. In England location is pushed from a device when an emergency call is placed whether or not the user has location enabled. Emergency location service integrated into smartphone firmware, assumed as part of normal terms and service. This would not be 100% of devices at the start but we hope to make it universally acceptable. The idea is to say no app required and location would be pushed. When the address is sent can it be updated in real time if the call is moving? Yes, that is configurable.

NG911 Committee December 2016 Page 3

If interested in getting early deployment, talk to your vendor – for more info contact Ekl Reinhard at rekl@RapidSOS.com.

ECN REPORTS

REPORT FROM DANA WALHBERG, NG911 PROGRAM MANAGER

NG911 NETWORK/FEATURES

TELESOFT ASSET MANAGEMENT

ECN staff is very consumed with the deployment of the Telesoft Asset and Management application. This application will manage Carrier 9-1-1 Plans, Carrier Contracts, all 9-1-1 network inventory, both on the carrier side and on the PSAP side, and all carrier invoicing. This has been a huge project. There is still some billing reconciliation left to complete. We hope to begin going live on a phased in basis before the end of the year.

MISSION CRITICAL PARTNERS

Mission Critical Partners has come back under contract. They will be supporting Text-to-9-1-1 and the Firewall projects. We will go to RFP for firewall purchase, configuration, installation, as well as ongoing maintenance and monitoring. We have received and are reviewing the initial RFP draft at this time. Anticipate this to be a pretty straight forward, thus not a real lengthy process. FIREWALL RFP AND INTRODUCTION OF DAN CRAIGIE Wahlberg introduces Dan Craigie, a new 9-1-1 Program Analyst at ECN who will work on NG911 initiatives. Craigie has many years of I.T. and network experience. He worked in communications on submarines in the Navy. Paperwork is underway for hiring an additional new person. Dave Denton and Dan Craigie are working as MA3s and Dustin Leslie and the new person will be working as MA2s. A workload distribution chart is being developed to identify each one’s primary roles and responsibilities to include cross-training for more depth in the organization. Craigie reports that he is excited to be doing this work. He comes from a technical background but not a PSAP or public safety background. He has been doing a lot of research and meeting with people within the state’s public safety community. He is working initially with a team on finalizing an RFP to select a vendor for the PSAP firewall implementation project. He is excited to think ahead to future projects such as Text-to-9-1-1, SIP conversions and others. He is always open to comments or questions and can be reached at Daniel.Craigie@state.mn.us. Wahlberg adds that the RFP is moving along well and ECN hopes to have it open after the first of the year, with a 30-day response window and then another 60 days to review responses and enter into the contract. This will be a more predictable type of solution used to protect all types of cyber security networks – medical, banking fields – any big systems with multiple users. She doesn’t anticipate this RFP will have the challenges that the NG9-1-1 RFP presented. We are hoping the vendor will be willing to incorporate all the firewalls already purchased and installed in PSAPs. Dustin Leslie is working on a grant to help provide one-time costs for PSAPs that will have to purchase firewalls. ECN will maintain monthly recurring expenses for managed and monitoring of the firewalls moving forward. Craigie is your go-to person to ask questions about this project.

NG911 Committee December 2016 Page 4

FCC RELIABILITY ORDER Wahlberg will be meeting with Commerce next Wednesday. A staff person from Commerce has been invited to sit on panel at a national meeting of NARUC (National Association of Regulatory Utility Commissioners) representing MN regarding the challenges we have been facing with the FCC Reliability Order requirements of carriers providing PSAPs with a notification every time they experience a hiccup. Pete Eggimann is gathering examples from the MESB and Wahlberg will provide some examples on behalf of greater MN. If anyone has examples of the notifications and how they impacted you, please email them to her.

STATUS BOARD (CATHY ANDERSON)

Cathy Anderson reports that there was an unplanned outage from 6:37 p.m. until 9:57 p.m. on November 14. The outage was caused by a hardware malfunction on the storage drive. MN.IT constantly monitors things like this, and fast reaction led to the issue being fixed by the vendor in just under 3.5 hours. She was told that hardware malfunctions are rare but can occur on any computer. To date, this is the only unscheduled StatusBoard outage in 2016. Dual named resources will be taken out of StatusBoard on Tuesday, January 3 between 8 and 9 a.m. An email was sent on November 14 describing the resources and another should go out the end of next week. If someone is using a resource, Anderson will not change resource names until they are done. StatusBoard will be functional, except for the dual-named resources. Anyone who has a calendar reservation scheduled after January 3 at 8 a.m. will have to re-reserve that resource after completion of the change.

COUNTY 9-1-1 PLANS (DUSTIN LESLIE)

Dustin Leslie reports that ECN is closer to having the county plans completed. He has received 55 of the 78 from Greater Minnesota. Several are still working on it.

Wahlberg adds that county plans will start to play larger role going forward and are being modeled after the ARMER participation plans. Any time a change is made within the ARMER system, it requires a county or entity to present a participation plan amendment to the Statewide Emergency Communications Board (SECB) for approval. County plans will transition to becoming NG9-1-1 participation plans and going forward any changes made will need to be submitted for approval. These changes would include such things as adding sessions, migrating to SIP or Text-to-9-1-1. As we work through each, we will craft a template letter than can be used and sent to Leslie. We are looking at having a nice clean baseline on all of the 9-1-1 plans so we have a clean slate to move forward to work with the new vendor and as we become more interoperable. We are working closely with Pete Eggimann and the team at the Metro Emergency Services Board (MESB) for the metro PSAP plans.

WERM APPLICATION (DUSTIN LESLIE)

Dustin Leslie reports that the Wireless Emergency Routing Management (WERM) project is moving into production. There will be a dry run to test it and if it goes well, the application should be ready to go live in about two weeks. He sent an email about training for the WERM app to see if people would find re-training helpful. The team is working on finalizing a voice-over training PowerPoint that will be housed on the Alex Tech training site. Wahlberg adds that Cathy Anderson created a PowerPoint with notes and Wahlberg and Leslie are fine-tuning it. It will be available as a voice-over presentation for new users or users that want to use if for training. It includes screen-shots right out of WERM and a step-by-step tutorial to provision a wireless site and sector for call routing.

NG911 Committee December 2016 Page 5

NG911 GIS PROJECT REPORT (ADAM ITEN) Adam Iten reports on the NG9-1-1 GIS Project, as submitted in the meeting materials. He notes that the MnGEO staff has increased by 2-3 people as well.

The Telesoft billing system went live last week. Eight of our 100-some carriers in the system have been processed. We hope to add a least a dozen a month until they have all been loaded. Changes to the statute will be introduced in the next legislative session. Jill Rohret and Pete Eggimann from MESB and Jackie Mines met with carriers last week to socialize them on the requested changes. The changes requested are to make the statute more reflective of the technology we are using within 9-1-1 today. Eggimann adds that nothing in the proposed changes would have direct effect on PSAPs. The statute was written in the early 1980s when for the majority 9-1-1 was a telephone company product, which is now not necessarily the case. Language is being proposed to broaden it to 9-1-1 service provider as opposed to 9-1-1 telephone service provider. The reality is that we have eight 9-1-1 service providers all involved in delivery of 9-1-1 to the PSAPs. The statute didn’t anticipate that when it was written. Another addition may be what the 9-1-1 fees could be used for, possibly calling out GIS preparation and location database work specifically as defined use of eligibility for 9-1-1 fees. Discussion about carriers’ concern over language describing standards or requirements. This is being further reviewed. Wahlberg adds that a point of opening it up was that we want to make sure there is collection of fees from all types of devices that have capability of reaching / accessing 9-1-1. To some degree there are those who continue to say it doesn’t apply to them because of how the original statute was written. We are working with the Department of Commerce to try to find additional information on the carriers that provide services in Minnesota and what type of service they claim to be (ILEC, over-the-top, VoIP, etc.). If they are reporting quarterly to the FCC that they are operating in Minnesota, but we are not receiving fees from them on behalf of their customers, then we need to try and work with them to find out why they are not remitting fees. Commerce has interest in this because they receive TAP and TAM as we receive the 9-1-1 fees.

2016 ACCOMPLISHMENTS (DANA WAHLBERG)

Wahlberg reports on the accomplishments for the NG9-1-1 initiatives as presented in the SECB Strategic Plan. This report is prepared for the Steering Committee, the SECB, and the DPS Commissioner. The SECB Strategic Plan and the SECB Board Goals and Outcome Measures documents are both available upon request. A key strategy was to implement a statewide interoperable Text-to-9-1-1 solution. In November, ECN along with MESB, awarded a contract to CenturyLink and West Safety Services. It was expected that the contract would have been awarded in the first quarter of 2016 but happened in the last quarter. As a result, most initiatives contingent upon that contract have been pushed back. We had hoped to identify one PSAP in each region to accept texts for the region but with the unknowns, that was pushed back to quarter 1 of 2017. We have asked the two primary CPE vendors – Airbus and West—to provide us with documents that specify exactly what a Vesta CPE or a Viper CPE owner needs and what requirements need to happen, cost, timelines, etc. We have received some responses and are reviewing them. We are working on a checklist for PSAPs about what would need to be done to have the ability to receive texts. We will need these to be filled out and returned to us. MCP is creating the checklist and it will be used to help us determine which PSAPs are ready to deploy Text-to-9-1-1. The State Patrol is willing to accept texts

NG911 Committee December 2016 Page 6

on behalf of PSAPs not interested immediately or in the long term. Before we make decisions, we want to understand on the checklist responses from each PSAP what their interest is, their expectations and how they’ll be prepared to meet those expectations. PSAPs that purchased the new Airbus CPEs are tending to be surprised by the cost associated with becoming SMS integrated ready. The understanding was that there would be no hardware or software upgrade costs but there are engineering costs. We are working with vendors and PSAPs to discuss the high cost and ways to mitigate it. We are looking at hosted-type solutions or possibly even a software as a service solution. As we receive additional Text-to-9-1-1 questions, we can update and redistribute the FAQ sheet you received. DISCUSSION ABOUT AN OUTAGE NOTIFICATION SENT LAST WEEK BY SPRINT Some PSAPs received notification last week from Sprint that described an outage in Omaha, Nebraska that might be effecting service. It turned out that Sprint was working off of a very old document in providing notification in Minnesota. There is a new contact at Sprint and we hope to have this cleared up. They received updated reports but were using a very old document. The information contained in the notification did not clearly identify the scope of the problem. Neither was it timely. There were 37 PSAPs that were potentially affected intermittently. Employees who worked for Sprint in the metro were performing test calls and some were getting thru. Committee members report testing and not getting through.

More discussion is needed on the FCC notification process on carrier outages. Chair Pankonie advises each region to have a discussion about this. Let’s have more discussions in this committee and at the national level. Network providers need to get it together how their providers will notify PSAPs. Usually find out after the problem is resolved. No PSAP received an email from Sprint when it happened in Omaha. They started calling PSAPs about 3 p.m. and then a lot of us became aware of it.

OLD BUSINESS

Interoperability Conference. No report or discussion.

NEW BUSINESS

2016 Attendance Rescheduled for January 2017 meeting.

REGIONAL REPORTS

Northwest No report. Need to get us a new alternate. Northeast No report. Central Judy Diel reports that the region had a meeting on December 8th. There was a good turnout. They discussed best practices for tele-communicators and came up with draft version. They have started GIS kickoff meetings, which

NG911 Committee December 2016 Page 7

were held last week in Stevens and Douglas counties. South Central Pat Wallace reports that the next meeting will be on January 4. They will talk about the information received today and continue discussions on minimum training standards. Southeast No report. Southwest Joe Reith reports that they are introducing the 911 Best Practices on January 25 at the quarterly meeting with the State Patrol. Wahlberg adds that Nobles and Lyon went live with their new hosted call handling system yesterday but Redwood, Pipestone and Rock Counties will not be connected until sometime after first of year. Metro Eggimann reports that he learned on a NENA call yesterday that the latest Apple operating system release for iPhone included TTY support, so the hearing impaired community using iPhone now has TTY capability. It could be that you’re going to start to see them use TTY software on 9-1-1 calls so he suggests you remind your call takers to query silent calls with TTY particularly if you use any kind of que or place you would hold a call before call taker answers. With penetration of iPhone in that community there will be people using it.

STANDING COMMITTEE REPORTS

NG911 BEST PRACTICES SUBCOMMITTEE ECN and the MSA are partnering for public training. The Committee has a draft of the standard. Every region has at least meeting dates. Judy Diehl reports that the Central Region discussed the training standards. There is a range from 80 hours of training to six months. The region thought that minimum training standards or best practices are a good idea. A document saying that these are the very least of the items that should be included in training. Meeting Adjourns at 2:54 p.m.

NG911 Committee January 2017 Page 1

STATEWIDE EMERGENCY COMMUNICATIONS BOARD NG911 COMMITTEE

January 18, 2017

MEETING MINUTES Attendance Member/Alternate Darlene Pankonie, Chair/ Capt. Kathy Hughes, MN SHERIFFS ASSN Nancy Shafer/ Jill Olson, NORTHWEST MINNESOTA Steve Olson/ Patrice Erickson, NORTHEAST MINNESOTA Judy Diehl/ Jody Norstegard, CENTRAL MINNESOTA Wayne Betcher/ Faith Evers, SOUTHEAST MINNESOTA Pat Wallace/Peggy Reimers, SOUTH CENTRAL MINNESOTA Joe Reith/vacant, SOUTHWEST MINNESOTA Mary Borst, Vice Chair/Marion Larson, MAA Ross Tiegs/Vacant, MN CHIEFS OF POLICE Tim Boyer/vacant, STATE PATROL Matt Goodman/vacant, GIS Dana Wahlberg/Adam Iten, ECN Deb Harmon/ Vacant, TRIBAL PSAP Christine McPherson /Susan Bowler, METRO MINNESOTA Ward Parker/Vacant, MN FIRE CHIEFS *Members attending are marked with yellow highlight. Guests reporting: Joe Zunker, Central Region Dustin Leslie, ECN Cathy Anderson, ECN Caitlin Christenson, Stevens County Mary Phillippi, Red River Regional Dispatch Nancie Pass, Ramsey County Judy Siggerud, Otter Tail County Pete Eggimann, MESB Jill Bondhus, Rice/Steel County Mike Beagles, Mission Critical Partners Carrie Oster, Motorola Rick Juth, ECN Tom Egan, Douglas County Mike Henrion, Douglas County Brandon Larson, St. Cloud

CALL TO ORDER

Vice Chair Mary Borst calls the meeting to order at 1:00 p.m.

APPROVAL OF AGENDA

NG911 Committee January 2017 Page 2

Chair amends the agenda to advance the new business item to next month. Kathy Hughes makes a motion to approve the agenda as amended. Judy Diehl seconds the motion. The motion carries.

APPROVAL OF PREVIOUS MEETING’S MINUTES

The previous meeting minutes were not available in time for the packet. Carol Salmon will email when they are posted to the website.

ANNOUNCEMENTS

Vice Chair Borst introduces Kelli Peters, who is a new NG9-1-1 Program Analyst staff member at ECN. Peters has about ten years of experience in state service with the Department of Human Services, Corrections, and Labor and Industry. Her primary responsibilities are with carrier contracts, fee submissions, E911 audits, and 911 app research. She is excited to be here and we are glad to have her. Adam Item is unavailable to attend the meeting but his reports were included in the meeting materials and he welcomes phone calls.

NG911 FIREWALL RFP REPORT (DAN CRAIGIE)

Dan Craigie from ECN gives an update on the Firewall RFP. The firewall is a device meant to protect PSAPs as well as the statewide ESInet from cyber threats. If a PSAP has malware on one of its devices it can prevent the ESInet from being compromised and vice versa. ECN will be covering all costs including hardware, maintenance, management and any other support. There will be a grant process but there will not be a cost to the PSAPs. In response to a question, Craigie says every PSAP will have two firewalls and that any installation, purchase and ongoing costs will be covered by ECN. The RFP is in the final stages and the Administration Department is reviewing it now. The goal is to have a vendor chosen by the end of April and to have some of the first devices installed by June or July. That will depend on the vendor. In answer to some common questions he has received, Craigie says a PSAP will not get a firewall until it has gone to direct SIP. For those with direct SIP, we are going to have a roll-out. By the end of 2017, any PSAP that is direct SIP will have firewalls installed as well as any that go direct SIP during this time. Another question he has received is should a PSAP wait to buy equipment or go direct SIP? Craigie responded to discuss that with the ECN, the region and the vendor. Rick Juth asks if a PSAP has been designated to take Text-to-9-1-1 and if they already are direct SIP and have firewalls, would those PSAPs be given priority for replacement. Craigie says that would be the goal but we would take into consideration what is happening with other PSAPs as well. Juth says when a PSAP has been identified as taking Text-to-9-1-1 and they are truly ready to go he thinks it seems like it would be a priority to have a firewall installed before they start receiving texts. Craigie responds that he can’t 100% predict what will happen with the RFP and the vendor but yes that would be the ideal.

NG911 Committee January 2017 Page 3

Pete Eggimann asks if the state will commit to providing the firewall for those who don’t get on until 2018. Or will the grant have expired. Craigie and Dustin Leslie say it is very likely that those funds will be available moving forward. The state is dedicated to a cyber security solution.

TEXT-TO-9-1-1 UPDATE (MIKE BEAGLES/MISSION CRITICAL PARTNERS)

Mike Beagles says that Sherri Griffith Powell was unable to make the meeting due to complications with flights. He notes that Griffith Powell is leading the Mission Critical Partners (MCP) work with this Text-to-911 initiative and is sorry that she couldn’t make it. He provides background information about Griffith Powell. She is the current chair of the NENA NG911 Education and Training working group. Her group put together a page of resources for Text-to-911. They asked Griffith Powell to chair that group because of her experience with wireless and VoIP. She has worked with a number of different companies to do so, including Vonage, HBF and Intrado. She deployed wireless phases I and II in Texas and began deploying VoIP to other parts of the state. In addition, she chairs the committee that wrote the process for requesting Text-to-911 and the FCC used that document when they created their notification form. She has a very good knowledge of FCC requirements. She helped California write their Text-to-911 RFP and worked with some of the very early deployment. Currently, MCP is helping to deploy Text-to-9-1-1 in Nebraska and the capital region. The Department of Public Safety and ECN, along with the MESB, have awarded a contract for NextGen9-1-1 services. ECN is partnered with CenturyLink and West to support the PSAPs in Minnesota with NextGen services. The partnership is a major milestone but there is a lot of work left to do. ECN has worked with the vendors to determine the technical requirements. We want to make sure that we keep everyone in the loop. If you have any questions, please look for the communications that will be coming from ECN regularly as to where we are in the deployment. The first part of it will be the Deployment Readiness Checklist. It is only one page and a lot is filled in already but we need help making sure it is accurate. It will say who has SIP and the equipment. We need the PSAPs to verify the information that is already filled in. ECN will use the completed checklist to create a deployment plan and timeline. We will also continue to work on public education, training and communications. In the initial email that was sent in December there was a high level list of what is going on. Go back and look at this and the ones coming for the timeline. There is a lot of work involved to employ it in a coordinated manner across the state and DPS will be communicating with you throughout the process.

TEXT-TO-9-1-1 EXPERIENCES SHARED BY EARLY ADOPTERS (DUSTIN LESLIE)

Leslie reports that ECN reached out to 911 Program Managers from across the country to comment on their experiences with Text-to-911. PSAPs had noted being nervous about the change. Overall, there was not much negative regarding implementation. He gives examples of population versus number of texts. One example is the PSAP in Grant County, Washington which serves a population of almost 96,000 people and receives approximately 62,000 9-1-1 calls per year. Since implementing Text-to-9-1-1 in April, the PSAP averaged 16 texts per month. They reported having 1 or 2 valid reports per month. A valid report is a text where the caller was unable to speak or make a voice call safely. The state of Maine reports receiving 657 text messages last year and that Text-to-9-1-1 has not been overwhelming for them. Leslie gives additional examples and a report with the examples was disseminated after the meeting. He adds that overall most PSAPs reported a positive experience and that additional features down the road will make the experience easier.

NG911 Committee January 2017 Page 4

TEXT-TO-9-1-1 EXPERIENCES IN NORTH DAKOTA (DAN CRAIGIE)

Dan Craigie reports on Text-to-911 in North Dakota. Craigie had a conversation from Mary Phillippi at the Red River Regional Dispatch Center (RRDC) in Fargo, which also covers a county in Minnesota. They developed a lessons learned document, which was distributed to the committee after the meeting. Mary Phillippi has been the RRDC director since 2015, having served as its Assistant Direction since 2010. The agencies served include 7 city police departments, 2 county Sheriff’s departments, 3 city fire departments, 29 rural volunteer fire departments, 15 rural EMS providers, and F-M ambulance service. The area covered consists of 2810 square miles and a population of over 220,000 people. The average monthly 911 call volume is about 7,000 calls (not including non-emergency calls) which are handled by a minimum of 6-7 dispatchers. Craigie gives more details about the agreement signed and the implementation. These are available in his report, which was distributed after the meeting. After the official rollout, the number of texts received has remained steady at about 20 per month. One of the initial texts the PSAP sends the texting party is to call if they are able to do so. Most of the texts have not been emergency situations. Even so, there were a good number of legitimate emergency situations. These included domestic disturbances and reporting drunk drivers. If it is determined that the texter is unable to call, the PSAP continues with the texting conversation. One drawback of the integrated text messaging on the Viper is when the Dispatcher switches to a voice call or toggles to any other screen besides the text conversation no updates to the messages are presented to the dispatcher. The dispatcher has to switch back to the text session in order to see any new information. This led RRRDC to frequent tag-team texts; one dispatcher stays on the text session and another dispatches emergency services to the scene or relays the incident to the jurisdictional PSAP. Overall, RRRDC is an enthusiastic supporter of their text-to-911 program. With that said, there have been some good lessons learned along the way, both good and bad, which are shared below in no particular order: • At the end of the day, many more messages are coming in than originally planned. Although 20 messages a month doesn’t sound like a lot, the time spent navigating their complexities is real. • They would not volunteer again to act as a hub for text messaging for so many counties. The increased work load and complexity of texts takes a toll. Adding a sunset clause in any agreement is highly recommended. • One lesson learned during the soft rollout was to always ask the texting party if they were able to call, as it was preferred over text. On numerous occasions they were able to call and the Dispatcher continued as normal. • Location information has been better than expected, to the block or half-block accuracy at times. • When the Dispatcher received the text, along with location information, the PSAP where the text was originating would be displayed as well. (In the photo on page 2, the first “bubble” SYSTEM: CenCom Co is the Central Dakota Communications Center in Bismarck.) Mary Phillippi shared the PSAP’s call handling guidelines and standard operating procedures. Those were distributed to the committee after the meeting.

NG911 Committee January 2017 Page 5

WERM AND COUNTY 911 PLANS (DUSTIN LESLIE)

The Wireless Emergency Routing Management application (WERM) is ready to go live as soon as tomorrow according to MN.IT. Leslie has been in contact with the points of contact with WERM. He will make sure everyone is aware that it will be coming soon. MN.IT is pretty confident it will be online tomorrow. They are uploading today. Please stay off of it today while they are uploading because it might interfere. Leslie reports that he has received 75% of the county 9-1-1 plans and is still missing 25%. He has sent out many reminders. The next step is he will contact the regional leadership for help with the missing counties. It is required by Minnesota Statute to have these on file. The counties that have yet to submit plans are: Central: Wadena, Wilken, Wright Northwest: Clay, Clearwater, Kittson, Norman, Roseau Northeast: Cook, Pine South Central: Faribault, Sibley Waseca, Watonwan Southeast: Fillmore, Freeborn, Goodhue, Houston, Wabasha SW: Murray

STATUS BOARD (CATHY ANDERSON)

We are still planning to meet with MN.IT to go over some updates based on calls with the regional StatusBoard administrators. The number one priority will be a search engine.

LAASER 9-1-1 APPLICATION (KELLI PETERS)

Kelli Peters reports that she will be researching and analyzing the emerging applications for 9-1-1. She will report on one each month. She welcomes suggestions of applications people would like to have researched. She reports on the LaaSer 9-1-1 application. Like RapidSOS, it aims to solve the problem of making an emergency call from a cell phone and having inaccurate location information reported to the PSAP. LaaSer 911 is not an app, however. It is a software technology that is embedded directly on a mobile phone that transmits accurate location information to a PSAP when an emergency call is initiated. The software engages with sensor data on the device, such as GPS, Bluetooth, or Wi-Fi, to determine accurate location information. The software then bypasses the cellular tower, which can report inaccurate location information to the PSAP, and reports accurate location based on the data collected from the sensors on the device. The software requires no manual engagement from the user, as it works behind the scenes on the device. It also requires no manual adjustment by the PSAP, as the software works with existing 911 networks and CPEs. The founder asserts that the software works on smart devices and non-smart phones. It is reported that they have partnered with Android. A 2017 rollout is projected. Some questions/issues Peters raises are what is the post-rollout funding mechanism? Unclear whether it is a sustaining model. Lack of competition or consumer choice if it is automatically embedded in devices (what if a better product comes along?) No information about location accuracy on Text-to-9-1-1. Is there a plan to equip Apple and/or other non-android devices with the software? How would existing devises be equipped with LaaSer? What if the sensory data fails? Are there privacy concerns about intercepted location information?

OLD BUSINESS

ECN PUBLIC SAFETY COMMUNICATIONS CONFERENCE (DUSTIN LESLIE/MIKE BEAGLES)

NG911 Committee January 2017 Page 6

Reminder that the APCO PSAP Conference will be at the Arrowwood Resort and Conference Center on March 20-13, 2017. The ECN Public Safety Communications Conference (formerly the Interoperability Conference) will be held on May 1-3 at the Kelly Inn in St. Cloud. Conference registration, travel, lodging and meals may be covered with 911 funds but no salaries or backfill salaries for PSAPs. These conferences have good breakout sessions for Public Safety attendees and provide a good opportunity to network with peers. Leslie reports on the seven topics being considered for PSAPs. Please email him with ranking and feedback by Friday, January 20th. If anyone has ideas of other topics they would like to see presented at the conference, please let him know.

1. NG911 Update – 2017 initiatives and status—high level overview 2. Dispatcher regional training/Best Practices roadmap and status—processes, lessons learned, results, what

it means to have them complete 3. Text-to-911 Overview of MN and implementation experiences from other states 4. NG911 firewall implementation, management, maintenance and monitoring 5. GIS role in NG911 implementation 6. Critical incident for PSAP personnel 7. PSAP Cybersecurity—benefits of a dynamic drawing and asset management services--value to what is in

your inventory, how is it working, who has access to it, providing drawings of network to give to PSAP managers and IT personnel so they have a birds eye view and that adds to a cyber security footprint.

REGIONAL REPORTS

Northwest The meeting is upcoming. Northeast No report. Central The last meeting had 19 people on the call. The committee reviewed the Best Practices for the region. Those will be presented to the Owners and Operators Group and then on to the Central MN Emergency Services Board for approval. South Central The meeting was held on January 4 and training guidelines were discussed. The group is leaning toward adopting those as Best Practices. At the next meeting, the committee will compare each of the regions PSAPs training. Southeast The region meets tomorrow. The meeting times were changed to coordinate with the quarterly RAC meetings. Southwest The region meets next Thursday at the quarterly meeting with the State Patrol and will discuss Best Practices. Metro The Metro PSAP Roundtable discussed how text messaging will be handled. This will be discussed at the Metro Operations and Technical Committee meeting tomorrow. Discussion about how abandonment routing and alternate routing are being handled by CenturyLink/West. Documentation was requested because the answers

NG911 Committee January 2017 Page 7

have been inconsistent. It will be important to ensure that PSAPs and CenturyLink are in agreement about what is going to happen. Craigie adds that there is a goal to visit each region in the next few months to present the information.

STANDING COMMITTEE REPORTS

NG911 BEST PRACTICES (DUSTIN LESLIE) Leslie reports that the Central region has drafted there NG911 Best Practices and it is going through the review process. The other regions have meetings scheduled. The Southwest region may need someone to help with the best training standards.

ADJOURNED at 2:19 p.m.

GIS Project Update and Emergency Service Map Viewer Information NG9-1-1 Advisory Committee Meeting 2/15/2017 Data Collection, Assessment, and Preparation Projects We are collecting GIS data from all regions in the state. The GIS data are being compared to corresponding 911 data (MSAG, ALI, ELT) to gain a better understanding of data readiness for each county and PSAP. The results are compiled into data readiness profiles and reports, which are shared with each county and PSAP during their Data Preparation kickoff meetings. We are meeting individually with each PSAP and their GIS agencies/vendors to discuss our data readiness findings and to kickoff their Data Preparation effort. Thus far, we have met with all counties in the NE (except Pine) and SE regions. The Central region meetings are currently being planned and scheduled. The MESB is working with the Metro region on their data preparation. The goal is to meet with all counties by fall of 2017. Another major goal is to complete all necessary Data Preparation work in the Metro and NE regions by the end of 2017.

Emergency Service Boundary Map Viewer MnGeo is developing a map viewer and associated user documentation to manage the emergency service boundaries (PSAP, Fire, Law, and EMS) statewide. The initial goal is to resolve gaps and overlaps among PSAP boundaries in order to produce a seamless, relatively accurate statewide PSAP boundary layer for use in text-to-911 and eventually the Emergency Call Routing Function (ECRF). The map viewer will be piloted in the NE region in the coming weeks before expanding to cover the entire state of Minnesota. We are asking the local 9-1-1 GIS Authorities to work with their PSAP Managers to resolve the gaps and overlaps. We would like all gaps and overlaps removed by this June, so the seamless PSAP boundaries are available for the text-to-911 deployments.

MN NG911 GIS Standards We are currently reviewing and responding to the second round of stakeholder comments/questions, similar to the initial review. We are also revising the existing sections and adding the boundary sections (PSAP, Fire, Law, EMS, Data Maintenance Authority) in preparation for the third stakeholder review. The third review period is anticipated to take place in February/March and from there, we will seek formal stakeholder approval of the standards. The goal is to gain formal approval of the standards by this summer.

Newsletter Issue #5 of the project newsletter is currently being finalized. Issue #4 is available on the “GIS Information” page of the ECN website:

https://dps.mn.gov/divisions/ecn/programs/911/Pages/gis-information.aspx

Aitkin

Anoka

Becker

Beltrami

BentonBig

Stone

BlueEarth

Brown

Carlton

Carver

Cass

Chippewa

Chisago

Clay

Clearw

ater

Cook

Cottonwood

CrowWing

Dakota

Dodge

Douglas

Faribault FillmoreFreeborn

Goodhue

Grant

Hennepin

Houston

Hubbard

Isanti

Itasca

Jackson

Kanabec

Kandiyohi

Kittson

Koochiching

Lac QuiParle

Lake

Lake ofthe Woods

Le SueurLincoln Lyon

Mahnomen

Marshall

Martin

McLeod

Meeker

MilleLacsMorrison

Mower

Murray

Nicollet

Nobles

Norman

Olmsted

OtterTail

Pennington

Pine

Pipestone

Polk

Pope

Ramsey

Red Lake

Redwood

Renville

Rice

Rock

Roseau

Scott

Sherburne

Sibley

SaintLouis

Stearns

Steele

Stevens

Swift

Todd

Traverse

Wabasha

Wadena

Waseca

Washi

ngton

Watonwan

Wilkin

Winona

Wright

Yellow Medicine

Red Lake Nation

CENTRAL

METRO

NORTHEAST

NORTHWEST

SOUTHCENTRAL SOUTHEAST

SOUTHWEST

NG911 Data Preparation Kickoff Meetings

Thursday, February 02, 2017

StatusMeeting CompleteMeeting Not CompletedData Preparation handled by the MESB

Status January 2017Monday, February 6, 2017 2:29 PM

StatusBoard Page 1

Summary January 2017Monday, February 6, 2017 2:31 PM

StatusBoard Page 1

STATEWIDE EMERGENCY COMMUNICATIONS BOARD

N G - 9 1 1 C O M M I T T E E

January 2017

MEMBER REPRESENTING ALTERNATE

Darlene Pankonie, Chair Washington County Sheriff’s Office darlene.pankonie@co.washington.mn.us

Minnesota Sheriff’s Assn

Kathy Hughes Kathy.Hughes@hennepin.us

Christine McPherson christine.mcpherson@ci.minneapolis.mn.us

Metro Minnesota Isanti, Chisago, Anoka, Washington, Ramsey,

Hennepin, Carver, Scott, Dakota, Airport, Bloomington, Eden Prairie, Edina, Minneapolis,

Minnetonka, Richfield, University of MN, St Louis Park, White Bear Lake

Susan Bowler sbowler@co.carver.mn.us

Nancy Shafer nancy.shafer@co.polk.mn.us

Northwest Minnesota Kittson, Roseau, Lake of the Woods, Marshall, Beltrami, Polk, Pennington, Red Lake, Becker,

Clearwater, Norman, Mahnomen, Hubbard, Clay,

Jill Olson jill_o@co.lake-of-the-woods.mn.us

Steve Olson steve.olson@co.lake.mn.us

Northeast Minnesota Koochiching, St Louis, Lake, Cook, Itasca, Cass,

Aitkin, Crow Wing, Carlton, Pine, Kanabec

Patrice Erickson patrice.erickson@co.aitkin.mn.us

Judy Diehl judydiehl@co.stevens.mn.us

Central Minnesota Wilkin, Ottertail, Wadena, Todd, Morrison, Mille

Lacs, Grant, Douglas, Traverse, Stevens, Pope, Stearns, Benton, Sherburne, Big Stone, Swift,

Kandiyohi, Meeker, Wright.

Jody Norstegard 3502@co.kandiyohi.mn.us

Wayne Betcher wayne.betcher@co.goodhue.mn.us

Southeast Minnesota Rice, Goodhue, Wabasha, Steele, Dodge,

Olmsted, Winona, Freeborn, Mower, Fillmore, Houston

Faith Evers fevers@rochestermn.gov

Pat Wallace Pat.wallace@blueearthcountymn.gov

South Central Minnesota McLeod (including Hutchinson), Sibley, Nicollet,

LeSueur, Brown, Watonwan, Blue Earth, Waseca, Martin, Faribault

Peggy Reimers preimers@co.nicollet.mn.us

Joe Reith jreith@co.murray.mn.us

Southwest Minnesota Lac Qui Parle, Chippewa, Renville, Yellow

Medicine, Lincoln, Lyon, Red Wood, Pipestone, Murray, Cottonwood, Rock, Nobles, Jackson

vacant

Mary Borst, Vice Chair borst.mary@mayo.edu

MAA Minnesota Ambulance Service (MAA)

representatives who have responsibilities in secondary PSAPs (Allina, HCMC, North, Mayo,

Ridgeview) or private sector dispatching

Marion Larson marion.larson@co.stearns.mn.us

STATEWIDE EMERGENCY COMMUNICATIONS BOARD

N G - 9 1 1 C O M M I T T E E

January 2017

Ross Tiegs, Chief, Morris PD rosstiegs@co.stevens.mn.us

MN Chiefs of Police Representatives who have responsibilities in

PSAPs

vacant

Tim Boyer Timothy.Boyer@state.mn.us

State Patrol Representatives who have responsibilities in the State Patrol PSAPs (Rochester, Roseville)

vacant

Matt Goodman goodmanm@stlouiscountymn.gov

GIS Representatives who perform work for PSAPs

vacant

Dana Wahlberg Dana.Wahlberg@state.mn.us

ECN Representatives from DPS Emergency

Communication Networks

Adam Iten Adam.Iten@state.mn.us

Deb Harmon dharmon@redlakenation.org

Tribal PSAP Representatives as selected by the Tribal PSAP

Managers (Red Lake Nation)

vacant

Ward Parker wparker@edenprairie.org

Minnesota Fire Chiefs Representatives who have responsibilities in

PSAPs

vacant

BEST PRACTICES SUBCOMMITTEE Members: Rick Juth (ECN), Vacant (Co-Chair-Greater MN), Jerry (Mission Critical Partners), Susan Bowler (Carver), Ace Bonnema (Kandiyohi), Darlene Pankonie (Washington), Nancie Pass (Ramsey), Dana Wahlberg (State), Pete Eggimann (MESB). GIS SUBCOMMITTEE Members: Gordy Chinander (Co-Chair-MESB), Vacant (Co-Chair-Greater MN), Dana Wahlberg (State), Brett Forbes (Sherburne), Brad Digre (Lyon), Chad Riley (Carver), Dan Haasken (Aitken), Matt Goodman (St. Louis), Michelle Perish (State Patrol), Mary Borst (Mayo), Doug Matzek (Washington), Sarah Schrader (Goodhue), Stuart Lien (Clearwater), Dan Krzoska (Houston). Alternates – Don Smiley (Ramsey), Ben Nemitz (Mayo), Ken Paschke (State Patrol), Marcia Broman (MESB).

1

23456789

101112131415161718192021222324252627282930313233

A B C D E F G H I J K L M

NG911 Committee Attendance 2016

27-Jan 17-Feb 23-Mar 27-Apr 18-May 15-Jun 24-Aug 21-Sep 19-Oct 22-Dec10 of 10 Agency Sheriffs Assn

Primary Darlene Pankonie X X X X X X X X XAlternate Kathy Hughes X X X X X X X

7 of 10 Agency Northwest RegionPrimary Nancy Shafer X XAlternate Beryl Wernberg/vacant X X X X X X X

5 of 10 Agency Northeast RegionPrimary Steve Olson X X X X XAlternate Patrice Erickson

10 of 10 Agency Central RegionPrimary Judy Diehl X X X X X X X X XAlternate Tina McPherson/Jody Norstegard X X X X

7 of 10 Agency Southeast RegionPrimary Wayne Betcher XAlternate Faith Evers X X X X X X X

10 of 10 Agency South Central RegionPrimary Pat Wallace X X X X X X X X XAlternate Peggy Reimers X X X X X X X X X X

9 of 10 Agency Southwest RegionPrimary Bonnie Westfield/Joe Reith X X X X X X X XAlternate Terri Ebert/Bonnie Westfield X X X

9 of 10 Agency Ambulance AssnPrimary Mary Borst X X X X X XAlternate Marion Larson X X X X X X

4 of 10 Agency Chiefs of PolicePrimary Ross Tiegs X X X XAlternate Vacant

6 of 10 Agency State PatrolPrimary Tim Boyer X X X X X XAlternate vacant

343536373839404142434445464748495051

A B C D E F G H I J K L M0 of 10 Agency GIS

Primary Matt GoodmanAlternate vacant

10 of 10 Agency ECNPrimary Dana Wahlberg X X X X X X X X XAlternate Adam Iten/Dustin Leslie X X X X X X X X X X

4 of 10 Agency Tribal PSAPPrimary Deb Harmon X X X XAlternate vacant

7 of 10 Agency Metro RegionPrimary Christine McPherson X X X X X XAlternate Susan Bowler X X X

2 of 3* Agency Fire ChiefsPrimary vacant until Sept*/Ward Parker X XAlternate vacant

0 of 10 Agency Indian Affairs/Tribal GovtPrimary vacantAlternate vacant