NextGen UX for AirlinesA frictionless user experience for airline customers across all channels

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Even though users today choose mobile first access, businesses should not overlook their classic web interfaces and they should keep a common look and feel throughout the UI, whatever the channel.

Whatever method a user prefers, unnecessary complications in use are almost guaranteed to send them looking for the next service provider, i.e. your competition.

Utilizing our extensive experience in web and mobile technology development and our in-depth knowledge of the travel industry, we can integrate your services into any form of platform that will offer a frictionless user experience for your customers. This UI can be integrated into any existing system you currently use, meaning you will have minimal change to your IT infrastructure.

User experience is imperative in today’s digital economy. Clients expect nothing short of excellence when accessing needed services, whether it be via mobile, tablet or PC. Not meeting these expectations leads to lower conversion rates for airlines and missing out on ancillary revenues.

How our NextGen UX solution delivers consistency on all channels

Consistency is key. That’s why our NextGen UX solution is based on responsive and adaptive web design, ensuring a flexible user experience across all channels, from desktops to mobile devices. Not only does it address every pain point your business comes across in the context of UX, but it is completely customizable, enabling you to use your own visual design, ensuring your very own look and feel. It can be integrated with any third party personalization engines.

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Multichannel Our platform can be leveraged to deliver both responsive web and adaptive mobile web solution offerings, which deliver consistency across all channels, from desktop, tablet, mobile app and mobile web channels. This approach greatly reduces the cost of delivering a multichannel offering. The adaptive mobile web solution offers a dedicated and optimized web native-like user experience on mobile devices. The native app landing page seamlessly redirects to a mobile web platform. This blending of capabilities combines the best of both worlds, delivering a fast, flexible and cost-effective solution for users.

User-first, cloud-readyBuilt on the latest technologies, this user-first, cloud-ready software allows you to focus on your business instead of the technology that’s behind the scene. Our focus is on the user’s journey. Their data is stored, allowing them to skip filling out forms every time they use our solution.

Consistent

Our UI solution does just that, delivering a consistent UX across all touchpoints with a common design and recognizable patterns. It puts your business in control, allowing you to drive personalization and dynamic content delivery. The platform utilizes autofill data, inline validation messages and anticipation of possible errors.

The NextGen UX interface brings forth everything your passengers’ need, easily accessible without the having to switch through a multitude of screens. Working behind the scene are several systems, combined so as to offer your users a consistent, frictionless experience. The result is an unforgettable user experience that will have your customers coming back for more every time they travel.

One UX Platform for all of your user’s needs

RulesEngines

NativeApplication

dotCom,desktop, tablet,

mobile

Analytics

Customers

Personalization

Airline’s API

Localization

NextGen UX

ContentManagement

3rd party integration

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The NextGen UX functionalities cover every step of the air traveling experience, making sure that your users won’t have to step outside your app for a single thing.

functionalities

WHAT MAKESIT GREAT?

BOOKINGLANDING PAGE

SEARCH

POST BOOKING PROCESS

ANCILLARIES CHECK-IN & BOARDING

NOTIFICATIONS about flight status

alerts, real-time marketing messages

and more

BOOKING PAYMENTS

BOOKING POST-BOOKING

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First and foremost, NextGen UX tailors to your users and how pleased they are with your offering, as well as how they feel while interacting with your system. That’s why we’ve thought of everything, starting with the user centric functionalities and integration of the solution, going through design and the overall experience, right down to the technical details that make the system run like a charm.

Preloaded data

No clutter

No guessing

Inline validation messages

Anticipatory design

Higher conversion rates

Increased ancillary revenues

Improved NPS

Feature toggling

A/B and MV testing ready

Complete localization

Tailored messaging

Dynamic Content

user benefits

business benefits

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The UI Library offers extensive customization features, allowing you to fully customize your UI touchpoints and take full control of the pre-built experience assets, resulting in faster, cost-effective changes whenever needed. This is specifically designed to enable an engaging travel booking and management experience for users.

UI Library

Other functionalities

AncillariesFlight Search

Flight Results

Shopping Cart

Passengers

Payments

home results passengers ancillaries payments post-booking

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The Feature Toggling function enables most features to be under your direct control. No need to get the IT support team involved. You’ll have the ability to activate or deactivate any major functionality on a global scale or specifically for a certain market at the click of a button.

The Tailored Messaging system allows you to create tailored messages that can be integrated via basic management configuration. This applies to messaging, images, popups, customer encouragement messages etc.Testing is made easy. Our NextGen UX solution is A/B and MV testing ready. We can integrate any testing tool of your choice into the solution, leaving you with no restraints and a certainty that everything will work like it’s supposed to.

New Feature Feature Flag or Toggle Consumers

ON

OFF

OFF

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New Feature Feature Flag or Toggle Consumers

ON

OFF

OFF

Localization allows you to externalize translations and localization messages, meaning you can make any change in

languages without the IT department intervening.

CONTACT US FOR MORE INFORMATION

Voyego, DublinPenthouse, Blackthorn Exchange,Bracken Road, Sandyford IndustrialEstate, Dublin 18, D18 P3Y9Ireland

Voyego, BerlinPotsdamer Platz - Kemperplatz 1Berlin 10785, Germany

info@voyego.com www.voyego.com

POWERING DIGITAL TRAVEL

VOYEGO is part of Comtrade Group, a leading IT provider with offices in 16 countries across the globe. The group was established in 1990 and operates through 27 companies with over 2,000 employees. Voyego develops tailor-made software solutions and opens up novel possibilities and business opportunities in the mobility and travel industry.

Our extensive expertise and domain knowledge are the bedrock of this unique combination of content creation, thought leadership and advisory. Our consulting services span Ireland, China, Singapore, Germany, Slovenia and Austria. Using emerging technologies such as AI, Chatbots and Blockchain, the Digital Transformation Lab is paving the way in the industry. Through the digitalization of airlines and ground mobility providers, Voyego is enriching the mobility experience of millions of people across the globe.