Introduction to Next Generation Products

Horizon

Next Generation Broadband

SIP Trunking

• Understand what are Next Generation products and why they are

important.

• Understand the features and benefits for the end user of each product.

• Understand why you as a Partner should sell these products.

• Understand what makes up each product and what the specific

requirements are for the customer.

• This session is designed to give an introductory overview to our Hosted

Telephony product “Horizon”, range of Next Generation broadband

services as well as our SIP product “IPDC”.

• We will provide further follow up sessions on all three of these products via

webinars.

• An understanding of NextGen products requires a basic understanding of

the existing product set, outlined earlier in the training.

Key Learning Outcomes

Telcoinabox offer a range of Next Generation Products. The introduction

of these products has been timed to take advantage of the very fast

take up by SME’s of these products in the UK market. Additionally, they

will complement and eventually replace some products which are

reaching ‘end-of-life’.

• Horizon – Hosted Telephony Solution

• Next Generation Broadband – expanding the current range

• SIP Trunks – Voice over IP replacement for ISDN services

Introduction

Introduction to Horizon

A complete communications service for business that provides an extensive

range of fixed telephony and business mobile capabilities via an easy-to-use web

portal.

In layman's terms, it is a ‘virtual’ phone system (aka ‘Hosted Telephony’) that

operates over the internet.

What is Horizon?

An Assured Broadband connection is required.

• Enabling users to become more productive and flexible

• Utilises the network of the UK’s largest IP Telephony provider

• Fully tested from global brands with a range of prices and functionality

• An extensive reliable network, managed end-to-end

What is Horizon? (Cont.)

The world’s leading communications platform from

Broadsoft

Provides complete PBX functionality and more in a hosted

environment

An easy-to-use web interface

A comprehensive range of phones

Network of Choice - Gamma

Gamma – one of top 3

hosted providers

Financially strong

Backed by a multi billion-

pound consortium

Recognised as an industry

leader in IP Telephony,

with a full UK national

network

Hosted platform

embedded into Gamma’s core IP network

- reliable and secure

Differing price points

to match all customer

types

Automated Number Porting

Pre-sales support

for key opportunities

Secure and resilient hosted environment

and platform

Horizon is ideal for any sized business from 4 extensions upwards and is highly

effective in organisations that have more than one site that work together. The

system is capable of serving hundreds of employees. Here are some examples

of how Horizon is often used:

Dynamic businesses wanting flexibility

As a replacement for a legacy PBX

Ideal for multi sites

Organisations that prefer outsourcing and Opex

Organisations who need a business continuity solution

Improving customer contact

Who is Horizon Aimed At?

• An on-demand solution with no hidden costs

Low capex, price per seat, easy to scale up or down

• Lower call costs

Free site to site calls and cheaper call rates

• Provides number choice

Area codes no longer tied to destination

• Features that can be easily controlled

Via handset, soft phone or web browser

• Enables flexible working

Hot-desking, home working and integration with mobile devices

• Business continuity

Make & take calls during unexpected events

Why do your customers want Horizon?

Reduces costs, improves productivity

• High margin, very sticky service

• Future proof - feature rich with a long term Unified Communications

roadmap

• Reliable Business Grade service – full support wrap from training to

number porting, provisioning and 24/7 end customer support all whilst

utilising the leading IP Telephony network

• Fixed and mobile integration – with extremely competitive on-net rates

over a business grade network

• End-to-end single solution – from handset to access to core network, you

won’t get “caught in the middle”

• Grow your sales with a bigger market opportunity – solutions for mobile

and home workers to the enterprise

• Price flexibility – differing price points to match all customer types (seats

and hardware)

Why our partners want to sell Horizon

Horizon

Horizon vs. Standard PBX

Low initial investment

An on-demand service with no hidden

costs

Lower call costs

VoIP connected for greater resilience

Enables flexible working/disaster

recovery

A business continuity solution

Features you can easily control

System upgrades as they become

available

Customer is very sticky with the Partner

x Significant up front costs

x Fixed configuration

x Reprogramming/faults require an

on-site engineer visit

x System expansion requires

downtime and reconfiguration

x Traditional lines are more expensive

when compared to VoIP

x A reduction in staffing levels means

equipment sits around unused

x Limited ‘lifespan’ of PBX in terms of

functionality.

x Customer can easily move their

services to another provider

Standard PBX

• End to End Hosted Voice facility not delivered by the same provider

• No guaranteed channels

• High chance of Voice Quality Issues (Quality of Service) – Customer will

blame you

• More technical installation (Router settings)

• Higher Horizon License Charge – approx. £1.00)

Why not just use Non Assured?

It’s your reputation on the line!

Horizon Handsets (Polycom)

Polycom 331 • 1 Line

• Transfer key

• Conf. key

• PoE or PSU power

Polycom 450 • 1 Line/2 function keys

• Transfer key

• Message key

• Conf. key

• DND key

• PoE or PSU power

Polycom 650 • 1 Line/5 function keys

• Directory key

• Conf. key

• Transfer key

• Message key

• DND key

• PoE or PSU power

Some manufacturer’s advertised functions on these phones are not available.

Polycom 5000 • 1 Line

• Message key

• DND

• RFI Screening

• PoE or PSU power

Horizon Handsets (Cisco)

Cisco 501G • 1 line/7 function keys

• Transfer key

• Conf. key

• PoE or PSU power

Cisco 502G • One line

• DND key

• Conf. key

• Transfer key

• PoE or PSU power

Cisco 504G • 1 line/3function keys

• DND key

• Redial

• Transfer key

• Conf. key

• PoE or PSU power

Cisco 525G • 1 line/4 function keys

• Colour display

• DND key

• Redial

• Transfer key

• Call return

• Conf. key

• PoE or PSU power

• WLAN

• Bluetooth

Introduction to Next Generation Broadband

Next Generation Broadband

All products are based on BT’s Next Generation Access

Three product groups

ADSL/ADSL2+/Annexe M Speeds up to 24mps down/2.5mps up

Fibre to the Cabinet (FTTC) Speeds up to 80mps down /20mps up

Assured Broadband Specifically designed to guarantee quality of Voice on IP

products

• We don’t contend or restrict

traffic across our network

• We use business access products

only

• Static IP address are provided as

standard

• Simultaneous Provide

• Technical support is standard

and available 24/7

• We supply specialist products for

our IP Telephony

Business Class All The Way

Our Products

Super-fast broadband. A service for offices providing exceptional downstream

and upstream speeds.

FIBRE

Specifically designed to guarantee quality of Voice on IP products, EG Horizon and SIP

ASSURED

A service for offices that require a

superior upstream speed. For example:

For networking remote sites or connecting an email server.

BUSINESS M A service for offices with circa 10 users.

The Premium variant is also suitable for up to 15 users or for offices with heavier-than-

average internet usage.

BUSINESS 2+

A service for offices with

circa 5 users or single users who require more upstream bandwidth than usual.

BUSINESS

A service for home workers or single users.

HOME WORKER

ADSL PRODUCT SUITE

Introduction to SIP Trunks

• SIP is an ISDN replacement/alternative for businesses.

• SIP provides a more flexible service than ISDN as well as significant savings

on both rental and call charges

• SIP is an IP based product so needs a data connection to operate, ie

broadband.

• Telcoinabox’s product name for SIP trunks is IPDirectConnect or IPDC.

What is a SIP Trunk?

• Lower cost than ISDN

• Faster Provisioning timescales than ISDN

• Scalable on a per channel basis

• Lower call costs

• Free site to site calls (for multi-site organisations)

The Benefits

• Offers emergency services support

• Numbering is no longer fixed to a Geographical location

• Natural Disaster Recovery

• Unlocks the IP PBX creating a Voice VPN across multiple sites

The Benefits (Cont.)

• Customers must have an Assured Broadband service or an adequate

broadband connection to connect the SIP service.

• End Customers can connect utilising the following Customer Premises

Equipment (CPE):

• iPBX Equipment that has been conformance tested on the Gamma Network

(List will be provided)

• The Gamma Converter Product that allows TDM, ie traditional NON-IP based

PBXs to connect IP DirectConnect

• iPBX or ATA solutions that are compatible

with the Gamma Network

Customer Requirements

How Telcoinabox can help

Pre-sales support • Analysis and quotation support for the Horizon service

• Technical support assisting with roll out and configuration of a customer’s site

On going development of Partner and end user collateral

24/7 Partner/End User technical

support