nextgen 2011 workshop brett wilde netadmin
TRANSCRIPT
Working in Partnership to Reduce Costs and Improve Service in Rural Broadband Delivery
Bre> Wilde
NetAdmin Systems
NextGen Conference, Bristol 16th November 2011
Background
• For the past two years Netadmin has been very acKve in the discussions regarding Next GeneraKon Networks in UK.
• A challenge for rural communiKes is to get good broadband connecKons to homes and businesses.
• The government is invesKng £830m to support the creaKon of broadband networks and services in the UK ‘final third’ market.
• The real challenge, having built the network, is to get Service Providers to offer services in the networks.
• Hampshire County Council wanted to bring broadband to the communiKes to support businesses and make it possible for people to live and work in the area.
• The Hampshire Public Services Network is included as a part of the infrastructure. The network already brings fast broadband to schools, libraries and other public sector buildings in Hampshire.
• Digital inclusion is a fundamental goal for Hampshire’s social and economic prosperity. Hampshire County Council has included the delivery of superfast broadband amongst its top corporate prioriKes.
• The pilot in Hampshire will be up and running in the next few weeks. • This project is the first project of many to come for our partnership.
Smannell and Li>le London Community Broadband Project
The partners
Magdalene designs, build and operates Next GeneraKon Access Networks and has a proven track record in the UK market operaKng FTTH, FTTC and wireless networks
Independent carrier with over 40 Service Providers connected to their exisKng portal accessing innovaKve wholesale services.
Nordic market leading provider of open access, next generaKon OSS/BSS systems.
Introducing:
Loic Flageul
Piers Daniell
Glyn Paton
The Council’s View
Glyn Paton Broadband Manager Hampshire Council IT
The Theory
• 3 “villages” with poor broadband -‐ market failure • Use Hampshire PSN to deliver backhaul • HCC premises (the school) as delivery node
Procurement
• InvitaKon to Tender – 12 responses • Wholesale approach to ISPs – BDUK model
• Grant funded
The Project
• Partnership approach -‐ HCC-‐Magdalene-‐Fluidata-‐Netadmin-‐ISPs-‐Virgin
Media Business-‐school-‐residents • The villages
-‐ Smannell-‐Li>le London-‐Enham
The Reality – Lessons Learned • MulKple delivery methods • Contract, grant and legal technicaliKes • Technical issues -‐ using PSN • School as hub -‐ access issues -‐ Governor agreement • LogisKcal, service criKcal kit in school, how to protect,
electrical and physical • Fibre to Li>le London, most economic route, OperaKon
Resilience • Wi-‐Fi soluKon, pole sharing, planning permission • The local community, Parish Council, managing
expectaKons, Kme commitment • MulKple suppliers in chain • Keeping everyone updated
The Delivery
• A genuine first • Rural broadband delivered using PSN
infrastructure • Cost savings • Wholesale approach to ISPs • Partnership with HCC, community, school and
commercial providers • Model for Hampshire
The Lead Network Partner
Loic Flageul Magdalene
Open Access Network
Magdalene Managed Services
Fluidata Wholesale
ISP
NetAdmin NGA OSS/
BSS
• Experience
• InnovaKon
• Independence
Magdalene – NetAdmin – Fluidata CollaboraKon
• 40+ ISPs Pre-‐integrated • Single Commercial RelaKonship • 7 UK Data-‐centres
Wholesale SP Plajorm
• Pay as you go • MulKvendor Plajorm • Managed Provisioning
Cloud Based E2E OSS/BSS
• 24/7 Network OperaKons • Managed Single User Faults • 2/4Hr Field Support Services
24/7 OperaKons & Maintenance
• Design, Procure and Integrate • Network ConstrucKon • 3rd Party interconnect management
Network ConstrucKon
Next GeneraKon Access plajorm
Demonstrate our end to end suite of managed services
in an environment where we have complete control.
• 2 rural villages – Smannell and Li>le London
• 140 subscribers – 1 PCP • Incorporate wireless access soluKon • PSN network to backhaul to our London data
centres
Hampshire Pilot Project Aims
Outcome • Live by end November • 40+ ISPs services available in classic ‘notspot’ • Delivery based on PSN improves potenKal • UK can be comparable to leading markets • Impact on BDUK • Encourage other community network builds • A bit more light at the end of the tunnel (fibre)
The ISP Aggregator
Piers Daniell Managing Director
Fluidata
• O2 Network
• BT WBC Network
• XML Ordering/Provisioning/Support
• 24/7 Network OperaKons Centre
• 5 x datacentres in London, 2 x Manchester, 1 x Leeds and 1 x Hemel Hempstead
About Fluidata
Live view from the portal
• TalkTalk, C&W and 3 networks to be added • Single interconnects with mulKple networks
• Over 40 ISPs currently on the plajorm
• Single API (similar to BT eco)
The Management System
Bre> Wilde Netadmin Systems
Netadmin value proposiKon
Simplicity
Keeping the system compact and simple builds the foundaKon for assurance of fast
Kme-‐to-‐market and Kme-‐to-‐customer
Automa.on
AutomaKon of processes enables network growth without expanding technical and customer service staff, keeping OPEX down
Customer centricity
NETadmin puts the customer in focus throughout the whole service lifecycle,
keeping ARPU and retenKon high.
Independence
NETadmin is independent of the hardware in the network as well as business model
uKlized, keeping CAPEX down
The end-‐to-‐end OSS/BSS system for
next generaKon networks (all-‐IP)
The tradiKonal systems landscape
Portals
Order management
CRM
Address database
Network inventory
Ticke.ng system
Billing
IPTV Middleware
Monitoring
EMS & NMS
End customer
Customer helpdesk
Service provider
Network administrator / Technician
Network element Network element Network element
The Netadmin way
Portals
CRM
Billing
IPTV middleware
Order management
Ticke.ng system
Network inventory
Address database Monitoring
EMS & NMS
NETadmin
Service Fulfillment
Service Assurance
Service Support
Network
Service Provider End customer Customer helpdesk Network admin/Technician
SP User Interface
Helpdesk User Interface
End customer portal
Technical User Interface
End to end network support
NETadmin service management span
Op.cal Transport
Cable SDP e.g. IPTV, Telephony
IP Backbone
Edge
Edge
Metro net
Metro net
Access Network
Metro/AggregaKon Network
IP Edge Backbone Network
Service Provider Networks
Ethernet
DSL
WiFi
FTTx
Management
DVB-‐C VoIP IP
Metro net
Metro net
Metro net
Metro net
Support for mulKple business models
Passive infrastructure (trenches, ducts, fiber)
Ac.ve Network (network equipment, OSS/BSS)
Retail Services (ResidenKal, B2B)
OSS/BSS system as COTS
BSS OSS
NMS
EMS
Tradi.onal system landscape
IntegraKon IntegraKon IntegraKon
NETadmin – the integrated end-‐to-‐end system
BSS
NMS OSS
EMS
Role based user interfaces
User interfaces
Technical • Service design • Order management • Service provisioning • Fault management • Performance management • Ticket management • Network Inventory
Service providers • Order management
• Service oriented fault and performance management
• Customer management
• Ticket management
• Some billing data management
Portal for end-‐customers • Self provisioning of services
• Customer requests / Coverage requests
• Local informaKon
• Support
Customer service • Order management • Service oriented fault and performance management • Customer management • Ticket management • Billing data management
Complete soluKon
NETadmin InstallaKon 1
Network 1 Network 2 Network 3 Network x
Vendor X FTTH
Vendor X DOCSIS
Service Exchange PlaRorm (SEP)
Fluidata SP 1
NETadmin InstallaKon 2
Vendor X P2P
Vendor Y GPON
Cocoon IntegraKon
NETadmin InstallaKon X
Vendor Y VDSL
EMP IntegraKon
Web GUI SEP NB API
Subscriber Coverage Enable/Disable TickeKng Problem Capacity Billing data request SubscripKons interacKon handling uKlisaKon data
Service Provider – Access Provider interacKon via API or GUI
Fluidata’s Service Provider Portal
SP 2 SP X
SEP SB API
Magdalene
Network Y
OSS/BSS
Open API spec
Case study • First installation at customer site in 2005
• Introduced as THE system to manage the ”modern” network, i.e. fibre 21CN equivalent
• NETadmin is used by various user groups
•
• More than 1000 Telia related system users
• Currently supporting over 500000 users
Helpdesk Store assistants Technicians External providers
Summary
• Hampshire Pilot leverages PSN to reduce costs • Partnership provides unparalleled choice to poorly serviced
customers • Fast forward from local problem to capabiliKes available in
world leading markets • It can be done!
QuesKons?
The Challenge: • Local next gen broadband can be
seen as sub-‐scale and variable quality by funders and service providers
• Project developers do not have common build & operaKonal standards
The SoluKon:
• Create a common ‘Open Access’ Plajorm for local projects to share services and aggregate demand
• Develop a Quality Marque template for local project developers
Quality Cloud Systems For Independent Networks
www.inca.coop