netadmin systems henrik halvorsen vp sales. what’s it all about? customersservices ? addresses...
TRANSCRIPT
What’s it all about?
• The desired Service ...• The SPs want to reach as many Customer as possible
• If it is to difficult and/or expensive to supply it will not be done
• ... To the customer in demand ...• The Customers want to select the Service/Provider of their choice
• Many networks face problems of attracting Services to their access Customers
• ... In a cost effective manner ...• Facilitating the SP-Customer relation is key for
Network Operators
• And the Mission of NETadmin
• ... And keeping it that way• NETadmin makes operation cost effective with end to end,
automated, customer centric, HW independent BSS/OSS Solution to support growth in number of usersas well as ARPU per user
The Challenge – Key requirements
• Customer Centric• Attract, develop and keep the customer
• Smooth operation and Customer Service
• Time to Market• Fast adaption of new services
• Market driven and time restricted service offering can drive ARPU
• Hardware independent• Managing modern broadband network must be
cross platform and hardware independent
• Flexible Business Model support• Management platforms should be prepared for
handling cooperation, interoperability and have flexibility to handle new Business Models –
• NETadmin is prepared !
Support for multiple business models
Passive infrastructure(trenches, ducts, fiber)
Active Network(network equipment, OSS/BSS)
Retail Services(Residential, B2B)
OSS/BSS system landscape as COTS
BSS OSS NMS EMS
Traditional system landscape
Integration Integration Integration
NETadmin – the true integrated end-to-end system
BSS
NMSOSS
EMS
The NETadmin way
Portals
CRM
Billing
IPTV middleware
Order management
Ticketing system
Network inventory
Address database Monitoring
EMS & NMS
NETadmin
Service Fulfillment
Service Assurance
Service Support
Network
Service Provider End customerCustomer helpdesk
Network admin/Technician
SP Interface
Helpdesk Interface
End customer
portal
Technical Interface
OSS/BSS for Next Generation Networks
• OPEX savings• Automation of Fulfillment & Assurance• Minimized Customer Support load• Reduced technician workload
• Flexibility & CAPEX savings• Technology and Vendor independence• Open Access enabled• Comprehensiveness - no suite or silos to integrate
• Subscriber uptake facilitators• Rapid service delivery• Self activation and on demand services• Fast service launch• Facilitating Service Provider offerings
Simplicity
Automation
Customer centricity
Independence
End-to-end