CUSTOMER SERVICE, SALES, MARKETING JENNIFER DUKE

www.linkedin.com/in/jenniferduke77

SUMMARY OF

QUALIFICATIONS

*Sales* *Cold Calling* *Presentations* *Fast Learner* *Hard Worker*

*Team Oriented* *Customer Service*

*Determination* *Team Leader*

EDUCATION

Washington State University BA, Social Science, focuses in

Business, Communication, and Psychology

(Graduation-Dec 2016)

Available for full time work December 2016.

AWARDS

Top Sales Achiever Award for

2012

9K Sales Promotion

Grand Week Sales Award

P R O F E S S I O N A L A C C O M P L I S H M E N T S LOCAL TRAFFIC BUILDER, 2016-Present Intern-Help with social media work for Lemon Tree Stationery and also work for a wedding industry professional. Managing social media accounts, business development, creating posts, and more.

PETSMART, 2014 - 2015 (Summers and Holidays while attending WSU)

Customer Service Representative – Responsible for interacting with customers who are placing their animals in the Pet Hotel.

-Helped customers with taking their animal or bringing their animal and its items to them.

-Interacted with the animals under my care to assure that they were content and happy during their stay.

-Provided the customers with a summary of their pet’s experience and assured the customer that their animal had a good time at the hotel.

VECTOR MARKETING (CUTCO PRODUCTS), 2012 – 2013 Outside Sales and Inside Sales- My success was based upon understanding the customer’s needs, overcoming their objections that they already had existing culinary equipment, and developing a demand for a higher end solution that delivered better value. -Developed my own prospect list by networking contacts from my existing client base. -Cold Called the prospect list, presented the Cutco product value proposition, gained the customer’s interest, and scheduled a face to face follow up meeting. -Presented the Cutco products to clients in their homes or places of business.

-Closed Sales of the product, obtained signed order contracts, and collected funds.

-Post Sales processed the order paperwork, oversaw the delivery function, and assured customer satisfaction with a post-delivery contact call.

-Generated additional leads from satisfied customers who referred their associates and friends.

VOLUNTEER WORK (SHINGWEDZI, SOUTH AFRICA), 2013 Cheetah Wildlife Refuge Went with ISV (International Student Volunteers) to South Africa to volunteer. Assisted the refuge animal keepers in caring for the wild cheetahs and other animals in their care. Interacted directly with the animals. Performed facility maintenance activates for the animal enclosure fences and roads. 80 hours of volunteer experience.

EXTRACURRICULARS AT SCHOOL, 2015 . Created a club at my school, called the ISV Club. I am the leader of the club. We volunteer locally in Pullman and Moscow, and we also help fundraise for people who want to go internationally to volunteer on an ISV trip.

Mobile (425)-210-9796 jennifer.duke@wsu.edu