Mohamed Mohsen Abd El- Mageed

Deira, Dubai, UAE

Mobile: 056-709-3219 CELL: 056-408-0158 EMAIL:Mohamed.mohsen1983@gmail.com

HUMAN RESOURCES DEVELOPMENT PROFESSIONAL

PROFESSIONAL P R O F I L E

EXECUTIVE SUMMARY Human Resources Professional with over 8 years total of comprehensive human resources experience including recruitment and retention, conflict resolution, change management, labor relations and Training. Proven experience collaborating with senior management to conduct Human Resources strategic planning in order to support and further corporate goals. Possess broad knowledge of human resources in a variety of sectors. Excellent ability to address and implement strategic plans for talent acquisition, retention and succession planning. Proven skills in labor and employment law including complaint investigation to thwart legal action. Proactive change agent who spends time in employee environment encouraging learning and promoting the Increased productivity that

results in value-added customer service.

Excellent team builder and consultant on personnel issues and organizational development.

Deliver more than 1500 Training hours ( Egypt –Saudi Arabia –UAE)

AREAS OF EXPERTISE

♦Recruiting /Talent Acquisition ♦Training & Development ♦Employee Relations/Hospitality

♦Motivation Programs /Performance ♦Business Development

♦TQM / ISO 9001/10004/10002

Appraisal /KPI’s ♦CRM System

PROFESSIONAL EXPERIENCE

Business Development and Quality Controller @ Tash-eel service center Vender for MOL . Ministry of labor UAE From May 2015 Till Now Reporting to Tasheel CEO and Ministry of labor. Working between MOL and the service center to make sure that they following the standard of MOL develop the business through controlling the operation and the services stander to implementing the Emirates Government Service Excellence Program. (D.G.E.P) The Program aims to achieve a qualitative leap in the efficiency of government services through-:

Taking care of the whole operation of the service centers of ministry of labor . and the employees

Starting ( Recruiting and hiring the best candidates . train them , appraisal them annually ,reward and punishing

system , motivation programs , and create a happy work environment as the program Aim.

The availability of timely and quality service Multiplicity of channels and speed of delivery Ensuring a comfortable experience for all beneficiaries of all Federal Government services Facilitates the procedures and achieve excellence in the completion of customers’ transactions A well Trained staff with strong customer services experience Develop the business in the worldwide stander for business development and marketing Attending the MOL workshops ( set up the standard of services Setup Kpi’s for service center and service center employee Training the employee how to follow those standard CRM system Complain system review

HR senior supervisor & Training in Charge (HOD) at SAMAYA HOTEL 5* Stars Deira Dubai (UAE) Acting as HR/Training Manager. Reported to the G.M. Handling all the Training issue ( April 2013 till May 2015 ) Taking the responsibility of as a duty manager for at least twice a month •Maintains the work structure by updating job requirements and job descriptions for all positions.

•Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes. •Prepares employees for assignments by establishing and conducting orientation and training programs.

•Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.

•Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.

•Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.

•Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings. •Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures. •Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.

•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

•Completes human resource operational requirements by scheduling and assigning employees; following up on work results. •Maintains human resource staff by recruiting, selecting, orienting, and training employees.

•Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results. •Contributes to team effort by accomplishing related results as needed. •HR consultant & Business Developer at spread your English Training center. From Jan,2012 till April 2013

•Maintains the work structure by updating job requirements and job descriptions for all positions. Interviewing all the English instructors (Native and Egyptians.)

•-Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes. •Prepares employees for assignments by establishing and conducting orientation and training programs.

•Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees.

•Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs. •Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.

•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. •Maintains human resource staff by recruiting, selecting, orienting, and training employees.

•Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results. Freelance soft-skills Trainer at Bright Minds Training center (from Feb.2012 till now) Encouraged students with presentation. Planned, developed and presented lessons for class. Maintained discipline. Stayed current with changes in curriculum.

Designed curriculum for soft skills diploma contained) Leadership –Time management-communication skills – presentation skills Problem solving –creative thinking- customer services enhanced, Team working and team building) Freelancer business developer at (AM Media for advertising and publishing ) Jun2011 till April 2012 Developed the business through making S.O.W.T analyses.

Training the employees to enhance they search technique and make them aware of the new technologies

Train the PR team and the Customer services team to make valuable deals

Cs adviser .at Etisal int com. Vender for Etisalat UAE off- shore project, 181. From 20 Jan, 2009 till 1st Dec, 2010.

o reach high level of CS. Improving my knowledge about complaint and handling. Answer phones and respond to customer requests. Identify, research, and resolve customer issues using the computer system, as adviser on of my duties was training my team on the quality process

Work as HR Gen specialist at ( Al-Hammad Group in Saudi Arabia )from Sep,2008 till Jan,2009 work on (HADF)

about HR functions.( Recruiting, Training, Appraisal & Planning ) Filtering the new applicant cv. Making interviews with the New applicant, trying to match the Qualification from the cv , connecting between the applicant & the companies •Work as customs clearance Agent at (DHL) EGYPT Apr ,2008 till Sep,2008

•Work as admin agent to be the contact between the company and the customers plus doing the appraisals for operations agent . •Work as HR officer at (EFG-HERMES) holding between 14th Jun .2007, till 16th Apr, 2008.

Was a part of the hr. team to handle hr. basic functions and work on the HR help desk on the firm. Guide and answering all employees requested about the hr. dept. role for them and, recruiting. And screening the resumes the first orientation and training.

EDUCATION 2006 Cairo university, Giza, Egypt. Faculty of commerce Accounting Dept. HR.

Diploma certification from IDSC . Egypt

CERTIFICATIONS TRAINING EXPERIENCE 22 Jan 2007 – 3 Apr 2007 Basic Business Skills Acquisition (BBSA ) Giza, Egypt, Sponsored by the Future Generation Foundation (FGF) Training& ITC

Developed Language (provider by Berlitz) and Computer skills (Windows, Word, Excel, Internet, PowerPoint, MS project, access, and outlook. Enhanced Presentation & project development skills.

Acquired basic business skills including: marketing, sales, banking, accounting, business

correspondence and report writing. (21 Nov 2006 - 11 Jan 2007 Computer development program Grade : Excellent( SADAT Academy for management and sciences program (Word, Excel, PowerPoint, Windows and Internet) Communication Skills Course The Dale Carnegie seminar in effective communications and human relation skills.(breakthrough plan) Core values & code of ethics. (DCS) Provider by Dale Carnegie training (DCT). Jun, 2007 Attitudes that empower course (DHL) Customer Care Excellence course provider (IMI) Jun, 2008. International marketing & management Institute certificate How to handle a customers, how to avoid the barriers in the communications provider by Etislat Masr .Jan 2010 Administration tanning course provide by (Toyota al bargasy) the agent for Toyota Egypt, DEC 2010 till JAN, 2011 T.O.T Certification EMAK int Academy May. 2011 Dr.Ehab Maged T.O.T Certification EMAK int Academy Oct.2012 kharafi Scholarship Certification EMAK int Academy. 2011 Basic Food hygiene Training H.A.C.C.P awareness Certification provided by (URS) United Registration services. And Dubai Municipality H.A.C.C.P Auditing Certification Provided by (URS) United Registration services. and Dubai Municipality Safety and health management/ firefighting certification (Dubai police academy) Jan 2015 . First Aid CPR /AED Professional Rescuers Certification American Red Cross / UAE swimming federation

Workshops Ministry of labor work shops (UAE) KPI’S Appraisal performance workshop provide by (think plus) Job description workshop Career path work shop

Project management workshop Risk Management workshop Organization chart workshop

Interests

Volley ball – swimming - reading – psychology

HR CERTIFICATION

Graduate Resource Program (GRP)

Human Resources Track

Grade: Very good

Provider: CENTER OF ACCOUNTING & MANAGERIAL

EXPERTISE (came) ITC, Chicago USA

Strategic management Job analysis, description and its role & specifications

Phases of preparation of Planning HR recruitment

HR plan program

Practical cases on Management of

selection employee career path

Training global new Techniques for

trends specifying training needs

Method of implementing Analyzing & developing

training programs function of employment

Methods of calculating Motivational incentives

salaries taxation for employment.

Communication skills & Tools & techniques for dealing other. assessing employment

satisfaction.

Concept of performance Major characteristics of management labor law & employment

contracts.

Introduction to (OSHA). TOT sessions and workshops

Reference would be upon request