S UMMARY

ARTICLE 1 - PURPOSE ARTICLE 2 - FILE SUBMISSION ........................................... .................................................. 1ARTICLE 3 - SUBMISSION OF BID ......................................... ............................................... 1ARTICLE 4 - SUBMISSION OF BIDS ........................................................................................2ARTICLE 5 - TERM OF VALIDITY OF BIDS .......................................... ....................................2ARTICLE 6 - BIDDER'S COMMITMENT ............................................ ................................ .....2ARTICLE 7 - BID EVALUATION CRITERIA ......................................... ................................. ....2ARTICLE 8 – CONFIDENTIALITE..............................................................................................3ARTICLE 9 - CONDITIONS OF DELIVERY AND RECEIPT...........................................................3ARTICLE 10 – VALIDATION.....................................................................................................3ARTICLE 11 - MODIFICATION OR CANCELLATION OF THE QUANTITY ORDERED...................3ARTICLE 12 - CONTRIBUTION - TRANSFER – SUBCONTRACTING...........................................3ARTICLE 13 – RESPONSABILITES............................................................................................3II GENERAL CLAUSES..............................................................................................................5ARTICLE 1 – PURPOSE............................................................................................................5ARTICLE 2 – AGREEMENT.......................................................................................................5ARTICLE 3 – PRICES................................................................................................................5ARTICLE 4 - PAYMENT AND BILLING......................................................................................5ARTICLE 5 – WITHHOLDING...................................................................................................5ARTICLE 6 –TIMES.................................................................................................................5ARTICLE 7 - PENALTY – BONUS.............................................................................................5SECTION 8 – CONFIDENTIALITY............................................................................................5ARTICLE 9 - CONDITIONS OF DELIVERY AND RECEIPT..........................................................6SECTION 10 – VALIDATION..................................................................................................6ARTICLE 11 - MODIFICATION OR CANCELLATION OF THE QUANTITY ORDERED.................6ARTICLE 12 - CONTRIBUTION - TRANSFER – SUBCONTRACTING.........................................6ARTICLE 13 – LIABILITY.........................................................................................................7ARTICLE 14-INTELLECTUAL PROPERTY................................................................................7ARTICLE 15 - CONDITIONS OF QUALITY AND SAFETY.........................................................7ARTICLE 16 – TERMINATION...............................................................................................7ARTICLE 17 – PERSONNEL...................................................................................................8ARTICLE 18 – INSURANCE...................................................................................................8ARTICLE 19 –MAJOR FORCE................................................................................................8ARTICLE 20: NO WAIVER – VALIDITY...................................................................................9ARTICLE 21 – NOTICES........................................................................................................9ARTICLE 22 - GOVERNING LAW AND JURISDICTION...........................................................9III - TECHNICAL SPECIFICATIONS.........................................................................................9

1. OBJECT.....................................................................................................................92. CURRENT SITUATION...............................................................................................93. SPECIFICATION REQUIREMENTS..............................................................................10

3.1 FUNCTIONAL REQUIREMENTS.......................................................................103.2 TECHNICAL REQUIREMENTS..........................................................................103.3 TRAINING.......................................................................................................113.4 TESTS..............................................................................................................113.5 TERMS OF RECEIPT.........................................................................................113.6 PREREQUISITES FOR IMPLEMENTATION OUEVRE..........................................113.7 RECORD OF GENERAL CRITERIA......................................................................113.8 OFFER OF SERVICE...........................................................................................12

3.9 DELIVERABLES:.................................................................................................12

4. SELECTION CRITERIA TECHNIQUE........................................................................................135. RESPONSE FORM.................................................................................................................13

5.1 PRESENTATION OF THE COMPANY.......................................................................135.2 PRESENTATION OF OFFER.....................................................................................13

6. TECHNICAL APPENDIX..........................................................................................................14APPENDICES.............................................................................................................................35

I - RULES OF THE CONSULTATION

ARTICLE 1 – PURPOSEThis call for tenders for the acquisition of the migration services current version of SAP to version ECC6. Benefits specifications must be performed under guidelines approved by MEDI TELECOM and as described in Chapter III on the Technical Specifications

ARTICLE 2 - RECORDS SOUMISSIONTechniques

Suppliers will deliver all the documentation of the proposal in French. Will be accepted no other documentation in another language. Each bidder must submit a technical file, a folder administrative and a financial record: The technical file must be provided on computer only. A copy of the administrative-and financial record must be communicated in electronic (E-mail, CD, USB ...)

I-The Technical File must include The technical dossier of the offer must include at least the documents cited below:

· Answer technical specifications of Chapter III · Presentations and References (see Chapter III for additional)

About the CompanyThe bidder will include a brief company overview and description types of services rendered by the latter. It will also include a list of references (national and international) in the service requested. It will be provided technical certificates and certification that have been obtained and that accrediting institution's experience and ability of its resources to perform the duties required by Meditel

Technical Proposal

This will need to respond to requests specified in the current document.ReferencesThe bidder shall quote in its references services similarCVsThe bidder shall include in its response to the CVs of the team operators in accordance with the description of the objectives of this service. Operators must demonstrate their skills and experience in the fields this benefitAdditional Information

It will be included under this paragraph, any information relating to the provision of service provided that the bidder considers interest for Meditel.Note: The technical file does not contain prices, or indications of priceII-The record must include Administrative1. The sworn statement conforming to the model attached; 2. Or the evidence supporting the powers of the person acting on behalf of bidder; 3. The list of shareholders or members of the applicant company certified complies with its legal representative, and the Organization of the company; 4. A certificate issued less than one year by the collector of the place tax certifying that the bidder is in their tax obligations. this certificate must indicate the activity for which the tenderer imposed;5. A certificate issued less than a year by certifying that the CNSS Bidder is in good standing to this organization;6. The certificate of registration in the Commercial Register; 7. The certificate of insurance acquired by the bidder (the nature of insurance varies depending on the services to be performed). 8. This specification and its annexes (including conditions purchases of MEDI TELECOM) coated with the agreement of the bidder duly initialed and stamped on each page and signed. 9. The tender document in which the bidder agrees to execute work under this contract in accordance with the requirements of the specifications loads and at a price specified. This act is to establish double copy on letterhead paper, according to the model attached.waiver:a-It should be noted that foreign companies are exempt from the provision documents cited in items 4, 5 and 7. b-The company has already submitted a complete administrative record for the current year, are exempted from submission of rooms: 2, 3, 4, 5, 6 and 7 ..III-The financial record must include:The amount of the offer and the price schedule and estimated retail financialmust be written in figures and in words.When the same price stated in figures and words and there is a differencebetween these two modes of expression, the price indicated in words shall prevail.In case of discrepancy between the prices indicated in these various documents,those written in words and the price schedule of quantities are requiredfor good to establish the actual amount of the commitment.

ARTICLE 3 - SUBMISSION OF THE BID

The file submitted by each bidder is placed in a sealed with: The name and address of the bidder; The object of the contract;

This fold contains two envelopes:1. The first envelope contains the administrative record and the technical (support). The

envelope must be marked with so apparent, in addition to the markings on the envelope, marked "Folders administrative and technical "

2. The second envelope includes the financial offer of the bidder. it must be sealed and clearly display, in addition to the indications on the fold, marked "Financial Offer".

ARTICLE 4 - SUBMISSION OF BIDSThe folds should be filed no later than Friday, June 22, 2012 before 3:00 p.m. GMT, the office of the Purchasing Department of MEDI TELECOM, the Subdivision Hill Building, the Ember Days, 1st Floor, Sidi Maarouf, Casablanca.

ARTICLE 5 - TERM OF VALIDITY OF BIDSTenderers are bound by their tenders for a period of 120 (one hundred twenty) days from the date of bid opening.

ARTICLE 6 - BIDDER'S COMMITMENTThe Bidder agrees to keep confidential all documents, information and data, regardless of the medium and nature, which will be provided by MEDI TELECOM since the date of withdrawal of record submission until the date MEDI TELECOM communicates the results of the auction, the bidder or contractor or not.The successful bidder will be required after award, to sign the contract type MEDI TELECOM whose main general contractual terms contained within the this specification, and return to MEDI TELECOM without changes within a period not exceeding one week. It is stated that the contract contain clauses that are not within this specification. That contract is not subject to any modification or negotiation. Failure execution of such contract shall be deemed a waiver of the market awarded and will result in the payment of compensation amounting to 5% of the market which has been awarded.

ARTICLE 7 - BID EVALUATION CRITERIAThe Bid Opening Committee shall freely assess the technical capabilities and financial relationship with nature and importance of the services covered and consultation on the elements contained in the records and Administration Technique of each bidder. In technical evaluation phase, the criteria for selecting the supplier's technical are defined in Chapter III. Proposals that do not perform the specified queries on this document will be rejected by Meditel. Also, Meditel reserves the right to refuse any proposal for reasons which will be duly justified to the supplier. The response shall include the items listed in the following paragraphs

ARTICLE 8 – INSURANCEThe bidder is solely responsible for insurance on its personnel, means of transport and means of work. It is required to ensure its and professional liability in accordance with the nature of its business. It will provide MEDI TELECOM corresponding certificates at the conclusion of contract formalizing the agreement between the parties.

ARTICLE 9 - MEDIA.The bidder must, must have and equip its staff to intervene in the present means of communication, namely:

Email Mobile phones, Fax, Fixed telephone,

ARTICLE 10 – TENDER

Bidders must bid (for one or more lots in the contract) (or for the entire market). This contract will be awarded to one or more contractor (s) and at the discretion of MEDI TELECOM

ARTICLE 11 - RESULT OF SOLICITATION

Markets, which he may be led, are valid, final and enforceable until approved by MEDI TELECOM. No bidder can claim compensation if its proposals are not accepted

ARTICLE 12 - ADDITIONAL INFORMATIONFor all further technical information regarding this call bids, bidders should contact:For commercial and administrative aspects:Purchasing DepartmentMr Youness SalhiDirect: 05-20-20-02-47E.mail : youness.salhi@meditel.maFor the technical aspects:Executive Information Systems:Mr Abderahim HaddachE.mail : abderahim.haddach@meditel.ma ,

ARTICLE 13 – AppendicesThe documents below are the specifications and form part integral:

Appendix 1: Price Schedule Appendix 2: Terms of purchase of MEDI TELECOM (see message invitation e). Appendix 3: Sample Declaration of honor and commitment document (see e-mail invitation). Appendix 4: Model_BoC_clauses contractualModels of these appendices are attached in the email consultation

II GENERAL CLAUSESARTICLE 1 – PURPOSE

This paper aims to establish general contractual terms governing this specification and which will be included in the contract for the execution of ........................................... subject matter hereof.

ARTICLE 2 – AGREEMENT2.1 Elements integralThe contract, its appendices and amendments, if any, and Specifications and its appendices constitute the entire agreement between the parties.2.2. Legal regimeThis specification and the contract are subject to Moroccan law.2.3. Validity and duration of the ContractThe contract will come into force for a period of .... from the date of signature or the date of entry into force specified in the contract, if any.

ARTICLE 3 – PRICESPrices must be expressed in Dirhams duty. They must consider all elements of costs arising from the provision and In no case MEDI TELECOM shall not be solicited for an overpayment outside the price agreed in the price schedule. It is stated that all costs arising from the provision hereof are subject to borne by the contractor. Prices are firm and not subject to revision and throughout the contract.

ARTICLE 4 - PAYMENT AND BILLING4.1 The billing is 100% after the date of provisional acceptance. 90% is payable 90 days date of provisional acceptance and 10% at 30 days date of final acceptance.Invoices referenced by the order number and the delivery order, shall be established MEDI TELECOM 3 (three) copies signed and presented at the office to order MEDI TELECOM, Hill Subdivision, Building the Quatre Temps, Finance Department, 2nd Floor, Sidi Maarouf, Casablanca ..4.2 Any material and / or service delivery received, will be charged in 6 (six) months from the date of such receipt. Failing in the billing said period MEDI TELECOM apply late penalties which will be calculated as follows:- Five (5)% of the duty of the invoice per month of delay if it is presented for payment after the sixth (6th) month of the execution of the service. In any event, the penalties will be applied in the above limit hundred percent (100%) the total amount of the invoice.

ARTICLE 5 – WITHHOLDINGIn the event that the purchaser is a company headquartered in abroad, in accordance with the tax provisions in force in Morocco (Article 15 of General Tax Code), a withholding tax of 10% will be levied on the amount of the fee allocated to the contractor under the contract

ARTICLE 6 TIMESThe turnaround time for receipt of benefits, control and delivery is fixed as follows:6.1 Time limits for receipt 1: ..........................................................6.2 Delivery timeThe delivery is .............. from the communication MEDI TELECOM.2

ARTICLE 7 - PENALTY – BONUSThe performance of the services must be performed in accordance with the requirements of specifications, contract and recognized custom in the matter. all failure or delay by the contractor in the performance of its obligations will result by the daily application of a penalty equal to 0.50% of the amount of the prestsation for each day of delay. Penalties will be automatically deducted from statements of amounts due to the contractor without prior notice. This penalty is capped at 10% the total contract It must appear on bills sent to the contractor

SECTION 8 – CONFIDENTIALITY

The contractor undertakes to maintain the confidentiality of all documents, information and data, regardless of the medium and nature, which will be provided by MEDI TELECOM since the date of withdrawal of record submission until the date of contract award and during the contract period, and for 2 (two) years after signing the contract. The purchaser agrees not to use such information only for the performance of this contract and will not make unauthorized use hereby or contract.The contractor undertakes to process documents, information and data from MEDI TELECOM with the same degree of protection than that accorded to its own materials confidential and take all necessary measures to their protection. Respect for confidentiality is an obligation of the contractor result, the violation shall automatically entail termination of the contract and the contract without further notice and without prejudice to damages

ARTICLE 9 - CONDITIONS OF DELIVERY AND RECEIPTThe successful bidder will be required to ensure the delivery of items or the execution of services under this contract and the contract to the addresses indicated by the Directorate ........................ MEDI TELECOM. Each delivery must be accompanied by a delivery note stating the dated quantity or service delivered.

ARTICLE 10 - VALIDATIONAll equipment to be installed by the contractor must be approved beforehand by MEDI TELECOM before installation. All costs of installing a equipment not approved by MEDI TELECOM will be borne by the contractor. it said approval is stated that in no way relieves the contractor of his case liability in respect of such equipment

ARTICLE 11 - MODIFICATION OR CANCELLATION OF THE QUANTITY CONTROLLEDMEDI TELECOM reserves the sole right to cancel the order without notice and, if the late penalty saved by the purchaser reaches 10% (ten percent) of the amount of the order. In this case no compensation will be payable by the purchaser. MEDI TELECOM reserves the right to review the quantities ordered down as well as up, the contractor will be obliged to accept them without these Amendments entitle him to compensation. Orders will be carried over under the same conditions as those hereof or this Agreement

ARTICLE 12 - CONTRIBUTION - TRANSFER – SUBCONTRACTINGThese specifications and load the contract can not be fully or in part, subcontracted, assigned or transferred in any way in any capacity and to any person whatsoever without the express, prior written MEDI TELECOM. In this sense, the contractor agrees, before any proposed subcontracting or assignment, to apply for MEDI TELECOM. This application must include the party and the nature of services that the contractor wishes to subcontract or assign, references (identity, name and address) of the subcontractor or proposed transferee. It must also specify that the subcontractor or proposed transferee has full knowledge of the elements of the contract between the purchaser and may relate MEDI TELECOM and said subcontractor or cessionnaire.MEDI TELECOM has the right to refuse the subcontractor or assignee chosen by letter, within 15 (fifteen) days from the date of above cited application. Under the subcontract, the contractor is personally responsible for all obligations under this specification and contract as to MEDI TELECOM as with respect to its employees and third parties. Entrusting even a minor part of the benefit to staff outside to the contractor is considered subcontracting. The contract work is prohibited. These provisions also apply if the contractor wish to act of association for the performance of all or part of the work. The successful bidder will be exempt from any commitments or any of responsibilities and its obligations under this specification charges and the contract, due to the performance by a subcontractor of a party its services.In case the contractor fails to comply with this provision, MEDI TELECOM may request the contractor to comply with this clause, failure to perform within fifteen (15) days, MEDI TELECOM will decide at any time terminate the contract and the contract without compensation. The refusal of approval of a subcontractor, escapes any appeal from of the successful tenderer Acceptance of subcontractors does not diminish the responsibility of the purchaser. It is established that MEDI TELECOM has no legal relationship with one or more subcontractors.When the contractor is authorized to transfer all or part of this contract, the transferee will be required in respect of MEDI TELECOM, in the same terms and conditions and specifications of the

contract. The successful bidder will also be responsible for coordinating and monitoring the specifications charges and the contract. The successful bidder agrees to be personally responsible for any legal action hired by a subcontractor or assigns and releases MEDI TELECOM all liability in these actions.

ARTICLE 13 – RESPONSABILITESThe successful bidder will be responsible for all damages suffered by MEDI TELECOM and resulting directly or indirectly from the performance or non-performance of and services subject to this contract by him. The bidder shall bear all the penalties, fines and penalties imposed for non-compliance with statutory and regulatory requirements, including that of an administrative nature and work. The successful bidder will be responsible also court costs and legal representation following the opening of proceedings against MEDI TELECOM for the above causes.The contractor will correct, at its own expense, within 24 (twenty four) hours after notification has been made by MEDI TELECOM to the contractor any errors or omissions recognized as such in his studies and services. In addition, the contractor must meet and to bear, without exceptions or reserves and in full, the damage - interests that might be claimed to Medi TELECOM for harm suffered by a third person or entity whose the origin is due, directly or indirectly to poor performance or non- implementing the provisions of these specifications and the contract made by its or by omission. In this case, the contractor shall submit to MEDI TELECOM copies of documents showing the compensation paid for such third party for damages for harm caused.In addition, the contractor will be responsible for the quality of all materials made and the correct application of methods of work and therefore impact that these abnormalities may have on the services provided and technique used during the delivery or installation and negligence of workers as well as the repercussions of previous cases may have the usual service makes certain MEDI TELECOM. The successful bidder will be responsible to the respective authorities of agencies official for non-fulfillment of their provisions on its activity.MEDI TELECOM will monitor compliance with all of the above without this inspection free the purchaser the exclusive responsibility which corresponds.

ARTICLE 14-INTELLECTUAL PROPERTYThe successful bidder will pay, will manage and ensure MEDI TELECOM of any action brought against it based on the violation of property right Intellectual relating to services of these objects and contract, the materials provided, or use any patent, utility model, design industrial, copyright, trade secret, mask work or trademark deposited. The contractor warrants that it owns the rights necessary for the performance of its obligations hereunder and the contract.

ARTICLE 15 - CONDITIONS OF QUALITY AND SAFETYThe Contractor shall ensure the security of information sent by mail. A site visit will be conducted by MEDI TELECOM to ascertain compliance with these requirements. The date of the visit will be communicated by the Directorate of Human Resources and Internal Communications.

ARTICLE 16 – TERMINATIONFailing to perform any provision of this specification and Contract and fifteen (15) days after a demand made by registered letter return receipt unanswered in the said period, the contract may be terminated by right the wrongs and grievances of the defaulting party if it is deemed to another part and subject to any damages. In addition, MEDI TELECOM will automatically terminate without notice the prior contract in the following cases:

1. In case the contractor does not have the means to carry delivery of subject matter hereof within the time specified. In this case, it will required in writing to accelerate the performance of the services and enjoy a period of seven (7) days from the date of communication. If the contractor fails to undertake the corrections of the deficiencies within 7 (seven) days, MEDI TELECOM have the right to terminate automatically and without prior notice the contract without the contractor can not ask MEDI TELECOM any type of compensation;

2. In the event that the contractor would reach 10% of control in terms of penalty3. In case the contractor abandon the market;

4. In the case of insolvency, default or liquidation justice of the purchaser.The purchaser shall pay the amount of MEDI TELECOM damages that it causes the termination of the contract. In addition, MEDI TELECOM reserves the right to automatically terminate without notice the contract prior notice at any time for an event of force majeure prevent the execution of services. It will result in any compensation favor of the contractor.

ARTICLE 17 – PERSONNEL17.1 The purchaser assumes the quality of owner or contractor vis-à-vis the staff it employs to achieve the objects of services present and the contract. Also, it is established that MEDI TELECOM does not hold in any way and under any As patron of the condition, the employer in respect of staff of the contractor. The contractor guarantees MEDI TELECOM complete immunity against any liability arising out of its relations with its staff.The contractor undertakes to perform accurately and directly all obligations and rights or consequential arising from its contractor or owner. it respond exclusively for the payment of wages, the percentages of safety social, occupational accidents, mutual work, etc.., and any other social obligation under the legislation at any time for the boss or the contractor. In case of noncompliance of such standards by the contractor and if the nonadherence causes any responsibility for MEDI TELECOM MEDI TELECOM guarantees the purchaser against all expenses and court conviction thereto.The purchaser agrees to comply strictly with all requirements established by the labor legislation in force, particularly in insurance work and MEDI TELECOM to provide all documents it may require in order ensure the effective implementation of those obligations.17.2 The bidder bidder agrees to comply with regulations force concerning labor law, social security, safety, hygiene and occupational health. As such, the bidder bidder agrees to provide necessary means for prevention and protection, and to provide.ınformation and training on workplace hazards to employees whose employment requires such information. The bidder bidder agrees to respect and ensure respect for its employees the necessary preventive measures applicable to each of its activities. The bidder contractor undertakes to manage under its sole responsibility environmental aspects of its business and to respect as such provisions legal and regulatory requirements regarding environmental protection.17.3 The bidder bidder agrees to comply with national standards and relating to the international fight against illegal child labor, and is committed to this title to have the necessary means to ensure that products or services provided by him are not manufactured or performed by a illegal child labor.

ARTICLE 18 – INSURANCE

For the duration of the contract, the contractor will subscribe the insurance necessary (Accident Compensation Insurance, fire, theft and other risks and including liability towards third parties, personnel) to cover all risks that may arise during the year of the contract (claims, damages physical and material), and to cover the case where the liability of its employees would be incurred during the execution of the contract. The successful bidder will deliver to MEDI TELECOM copies of insurance certificates shall set above no later than time of signing the contract at any time at the request of MEDI TELECOM.The contractor undertakes in fulfilling its mission and if its are liable to waive all claims against MEDI TELECOM and its insurers and guarantee it against any claim that would find its origin directly or indirectly, in whole or in part, in the embodiment of contract.Accordingly, the contractor will be personally responsible for all claims of third parties and discharges to MEDI TELECOM.

ARTICLE 19-MAJOR FORCEThe failure by either Party of all or part of its obligations under this Agreement because of acts considered as force majeure such as acts of governmental authorities, embargoes, disasters natural contingencies etc. ...... not give rise to compensation for the benefit of the other Party, but the latter will be entitled if such unavailability or continue would be likely to continue for more than two consecutive months of terminate this Agreement without notice or compensation upon notice to the other Party by registered letter with acknowledgment of receipt.

ARTICLE 20: NO WAIVER – VALIDITYIt is expressly agreed that the fact that one or other of the parties not have required the application of any provision of the contract may be construed as a waiver of any rights or affect in any way the validity of the contract in any of its provisions. The fact that judicial or administrative authorities, declare void or enforceability of any provisions of the contract will not affect the validity of other provisions. In this case the parties will negotiate a provision of replacement to maintain, wherever possible, the original intent Contract and further enforcement.

ARTICLE 21 – NOTICESThe notification procedures between the parties contractually agreed.

ARTICLE 22 - GOVERNING LAW AND JURISDICTION.The Contract will be subject to Moroccan law.Disputes concerning the interpretation, performance or termination of the tender charges and contract and can not be resolved by parties amicably fall within the exclusive jurisdiction of the Commercial Court of Casablanca.

Stamp and Signature of bidder III - TECHNICAL SPECIFICATIONS

1.PURPOSEThis document details the functional and technical specifications of Meditelecom needs in terms of service. The Supplier shall be responsible for conducting a service delivery project with the aim, the migration of SAP der current version (4.7 2.0) to version ECC6, so functional iso in Meditel. The bidder is obliged to answer all the points included in this document, it may discuss and propose, according to its criteria, it may consider other aspects important while informing and requesting the prior agreement with the team Medi Télecom responsible for the proposed changes.

2. CURRENT SITUATION

Currently, Meditel has version 4.7 (2.0) of SAP, covering the molds FI, CO, MM, and SD. Our SAP environment is not Unicode. There are several interfaces that connect to other SAP business systems within Meditel (see attached file), as is the case for managing billing subscribers, prepaid park management, litigation management system or Human Resource Management (A project to redesign our HR system is currently underway for the implementation of an ERP HR). Business processes are Meditel managed within SAP using SAP standard functionality but also using processes and developed to measure specific objects. These processes are present essentially at the cash management and in the management of recovery client.The SAP landscape, in Meditel is structured this way:

Development environment (IND): With three constituents 100,200, and 400 Environmental Quality (QAS): With two clients 400 and 600 (600 is the principal especially as

it is, at the request of key users, updated with information relating to accounting analytic, for auditing purposes)

Production Environment (PMD) with a principal, the 400. It should be noted that IND and QAS are managed on a single machine. Current systems are hosted on HP servers have a operating system HP-UX 11.23 and an Oracle database Version 10.2.0.5.0.

The Oracle database has a size of about 1.5 TB including: Tables: about 728 GB Index: about 707 GBIt is also noteworthy that the current architecture of our environment SAP Production is Metro-Cluster HP to ensure high availability (HA) between the main site and backup site, put in place as part of a Safety Plan (DRP). Terms of use, SAP is used in different directions, namely: The Finance Department Procurement Executive

La direction commerciale The management information systems, Management control, The management networks..etc…

3. SPECIFICATION REQUIREMENTS3.1 FUNCTIONAL REQUIREMENTSThe need for Meditel through this project is the realization of the SAP upgrade to version ECC6 (Last Enhacement Package available and stable on the market), so iso functional, turnkey, with a level of regression on the aspect 0 technical and functional, and a level of unavailability of SAP system, when switching, at least. The provider must include in its offer an option, in which he agrees on a unit rate J / H profile by, for possible adaptations specific processes affected. In this sense, it should be noted that the burden of each adaptation must be validated by Meditel proposal on the supplier once the analysis of adjustments are made. The project must also include the unicode conversion. The load required for this conversion must be presented at the offer.Through this project we must return to the same operational level as one shown on the current system in terms of:

business Data Features and settings Specific objects (programs, tables, user exits, ...) Job, scat State standard and specific Interfaces (manual and automatic) Matrix of Roles and Permissions: Adapt the matrix current by integrating new features

related to objects authorizations and other advanced which could impact the matrix profiles. Current developments during the project migration ..etc

The provider must commit itself to offer and list all the returns to possible standards in relation to current-operated workings specific, giving the necessary load for each return operation the standard. If several options are possible return to standard, the supplier shall list the same way the different options and the load on each option. It is also requested from the vendor, through this project and through the study he will have to do on the context Meditel, make a plan functional improvement (road map) that can provide real value added to Meditel, on the basis of

expertise, Functional need to Meditel The various modules and standard features offers available version ECC6.

3.2 TECHNICAL REQUIREMENTS:3.2.1 INFRASTRUCTURE

The supplier must provide the technical prerequisites (sizing) for house version ECC6, in terms of servers, memory, disks, system operating, database ... etc. .. From this perspective, the supplier must consider the landscape target at Meditel for SAP (all environments) will:

Target OS: Aix 7.1 Server: IBM Power 770 (3.1 GHZ Processor P7) Storage: HP XP 24000

It is therefore, required that the supplier should establish all the configurations and testing necessary to ensure the SAP High Availability (HA) the basic cluster IBM POWER HA, as part of the architecture implementation PSI up and presented in Section 3 "Current Situation". In the same vein, it is requested to provide the Supplier system recovery procedures (SAP ECC6), and to make tests validation of these procedures (in the Target Environment: IBM Aix 7.1). In terms of performance, the supplier must undertake to implement all ratings recommended by SAP in the target environment (ECC6 on IBM AIX and Oracle Database).

The Supplier must eventually give the prerequisites for Stream "Network" for different types of SAPGUI given the fact that Meditel has several remote offices that access the IS environment of Meditel (including SAP). The minimum bandwidths used, currently, in this context are: 512 KB, 3G.3.2.2 MIGRATION STRATEGYGiven the importance of migration strategies in such project, the supplier must present his sketch and migration strategy very clearly, describing the validation process of this strategy with the team Meditel It should be noted that after the migration, Meditel must have, at minimum, same environments currently available and the same constituency.3.3 TRAININGThe supplier must train the project team ISD, the latter will Following the training of users.The Supplier shall ensure transfer of skills to the project team ISD, technically, functionally and SAP administration To do this the supplier will carry out training manuals, and user manuals. User manuals should be developed and driven by functional area on objects, transactions and processes that have undergone a change between 4.7 and ECC6.3.4 TESTSFunctional tests will be borne by the project team Meditel. the supplier may nevertheless provide some J / H Assistance organization of the tests.3.5 TERMS OF RECEIPT:After the start of production, sanctioned in advance by a PV recipe interim, the supplier must provide support for 6 months after the start of production. It is after this support period that the final acceptance will pronounced.3.6 PREREQUISITES TO IMPLEMENTIn an effort to ensure the best conditions for success in this project, it is called the supplier to bring in resources that French (except for treatments in backoffice), to accompany the project team during all stages of the project, namely:

Scoping: Based on information provided by Meditel, the supplier must make a frame to define the perimeter

Project Organization: The supplier shall define the approach and methodology of implementation, and the distribution tasks and responsibilities for each profile.

Project Management : The Supplier shall submit its model of project management through a project plan Clearly explains the schedule management, management meetings, communications plan, management and monitoring tests, the quality plan etc. ..

Change management: The provider must manage this component important project to help users adapt to the new way of working.

Improvement Plan: The provider must develop a plan functional improvement on the basis of its decision- knowledge of the environment and opportunities Meditel SAP ECC6 offered as standard, and the list of returns the possible standards.

3.7 RECORD OF GENERAL CRITERIA

In addition, the supplier is requested to complete the requirements on general criteria. This information will give an additional assessment of current capabilities and future of the proposed solution. It is therefore requested the supplier to provide information about following:

Financial sustainability: the company's financial capacity to manage this project Company's business: To determine the dispersion of the company from the SAP business International Presence: Presence or not of a subsidiary in Morocco. Reference project: the number and list of clients with received a delivery of SAP ECC6

migration (Specify also the number of references in the field of telecommunications) Employees: Total number and number of people dedicated to SAP projects

Training: Number and quality of trainers and their ability to manage and training manuals in French

Trades knowledge, project management and conduct of change of the project team supplier. Technical brief: Ability to provide resources in short-term technical assistance.

3.8 PROVIDER OFFER

The supplier undertakes to implement a turnkey solution, while

1. Describing in detail its methodology for setting work, explaining the tasks to be performed at different stages of the project and the various deliverables associates;

2. Describing the migration strategies and architecture possible (strategies mastered by the provider)

3. Providing the CV (in French) detailed stakeholder on which it undertakes. The supplier must state whether the proposed interveners are company employees or those of another provider, specify which in this case, or Freelance.

4. Giving a projected schedule of development project work specifying the duration required for each step: Design, Implementation, Testing, and Support recipe

5. Giving the number of resources to allocate to each step by supplier and by specifying for MEDITEL each stage load J / H site Meditelecom and offsite Meditelecom.

6. Giving the estimate of load per step, per domain functional as well as profile7. Presenting his plan to conduct a changement.profil8. Exhaustively documenting all actions and specific adaptations made on the system with the

link between the functional and technical aspects,

3.9 DELIVERABLES:

Supplier, and at the end of each stage must provide deliverables partners who must be indicated in the offer. Among these deliverables, we can note:

Project schedule Project management plan Minutes of steering committees Risks and associated action How to Install and migration Folder Technical Architecture, Design brief general Specifications Records of test and acceptance Flip-flop plan, Operations Manual Backup plan and supervision, Procedure for Recovery Training plan Training manuals Manuals

The Supplier is entitled to provide in addition, all deliverables, as it deems useful and necessary for the proper conduct of the project.

4. SELECTION CRITERIA TECHNIQUEThe following points will be considered when selecting the provider:

Meeting the needs of this RFP; Quality of people dedicated to the mission (SAP functional and technical knowledge,

certifications, Many years of experience, Management projects, Master of the French language)

Project deadlines; Proven experience in project management of SAP ECC6 migration.

5. RESPONSE FORM5.1 Presentation of the EnterpriseThe supplier must enclose a brief presentation of the company and a description types of services rendered by the latter.

Countries of settlement; Date of installation; Name of the Company; Type of company (large, medium or small business); Number of Subscribers; Services; Modules installed.

Should also be included technical certificates and certification that have been obtained, and that accredit the supplier's experience and ability of its resources to perform the duties required by Meditel.5.2 Presentation of the offerThe presentation of the offer will be based on the following diagram:

Summary of the offer comprehensive services; Presentation of the offer; Detailed description of the offer; Customer references receiving a provision similar to the project boundary. Business planning and deliverables, including details the responsibilities of each parties

involved in the project List of deliverables Support short after formal production.