MICHAEL D. SMITH3017 Austin Pale Avenue

North Las Vegas, NV 89081lmsmith66@msn.com

(702) 808-7764

SUMMARY

Self-motivated, experienced, and accomplished Loss Prevention Professional with over eighteen years of reducing shrink in high-profile and complex markets

WORK EXPERIENCE

Area Loss Prevention Manager – ROSS Dress for Less, Las Vegas, NV (03/2010 – Present) Manage up to four districts with 32 stores spanning four states (Nevada, Utah, Arizona,

and California) and a distribution center Collaborate and maintain effective working relationships with corporate and field peers Drive resolution and case closure on all internal/external investigations Participate in the recruitment and hiring of top talent for store-based LP positions;

support on-boarding, training, development, and performance management of Store Protection Specialist associates in assigned area

In charge of coordinating security and safety for the opening and/or relocation of over 20 store locations covering three states (2001 – present)

Facilitate and participate in store/district conference calls to increase awareness on company initiatives

Execute effective crisis management and incident response; coach and train store leadership and associates on accident investigation findings, areas of opportunity, and future prevention techniques

Provide physical security expertise and ensure proper functionality of store security technologies

Train store leadership and associates, as well as Operations and HR partners, on LP initiatives and programs

Establish and leverage communication with external business partners including law enforcement agencies, retail theft groups, and other retail LP departments

Collaborated with corporate team to create a company wide Apprehension Certified Mobile Store Protection Specialist program to help combat Organized Retail Crime groups

2011 winner of District of the Year Award for Overall Shrink Performance Assisted in the training of Operational District Managers, Loss Prevention Managers,

Human Resource Managers, and District Directors

District Loss Prevention Manager – ROSS Dress for Less, Las Vegas, NV (01/2004 – 03/2010)

Managed two districts with 16 stores covering Nevada and Utah, and a distribution center

Responsible for the protection of all company assets and achieving shortage and safety goals set for the region

Supervised and promoted loss prevention initiatives and programs within the region Developed and maintained a strong partnership with the Regional Directors of Store

Operations Implemented shortage and safety related solutions designed to reduce losses through

a combination of applications that included data analysis, audits, training programs and investigations

Ensured that all asset protection and safety audits were completed in accordance with expectations and those audits were done consistently and objectively

Conducted all applicable internal and external investigations Direct involvement with the training of District Managers, store supervisory staffs and

associates in shortage control and safety awareness Developed and maintained ongoing communication and interaction with Regional Vice

Presidents, District Managers, District Human Resource Managers, and Store Teams

through participation in meetings, conference calls, and store visits

District Loss Prevention Investigator – Ross Dress for Less, Las Vegas, NV (01/2001 – 01/2004)

In charge of all internal shrinkage within the Las Vegas area Responsible for all internal investigation and interviewing of Ross associates Supervisory duties’ included teaching associates how to control shortages in stores as

well as conducting quarterly store audits and yearly inventory audits Facilitated the training of all in-store Loss Prevention Agents in the district Communicated directly with the District Loss Prevention Manager, District Managers,

Human Resource Managers, and the Vice President of Loss Prevention to coordinate and implement plans to control shrinkage in the district

Loss Prevention Agent – ROSS Dress for Less, San Diego, CA (9/97 – 01/2000) Apprehension of shoplifters to recover merchandise Worked directly with all local police and security agencies In charge of training agents for the San Diego and Arizona markets Installed security and covert camera systems Report writing using local police forms

Security Guard - Allied Security, San Diego, CA (4/94 – 9/97) Assuring that building facilities and assigned areas were secure Notifying appropriate authorities as necessary according to established procedures Preparing reports and reporting emergencies to the San Diego Police Department

EDUCATION / CERTIFICATES / TECHNICAL SKILLS

Beginning, Intermediate, and Advanced Certificates in Interview and Interrogation Techniques, including Phone Interviewing from Wicklander-Zulawski & Associates (2001-2015)

Distribution Warehouse Training and Certification Class (2014) Completed Computer Based Trainings in Dealing with Tough Situations, Confrontation

Management, Union Relations, and Human Resource Relations Extensive knowledge of installing and repairing CCTV equipment Extensive knowledge of ASPECT and WAZAGUA investigative programs Successfully completed ROSS Dress for Less Senior Agent Exam (2000) Certificate in Confrontation Management (1998)