kevin carl smith resume

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summary A senior manager with over 30 years experience in IT known for significant ROI on projects, strong work ethic, diligence, delivery of high quality software, formal risk management, and strong analytical and problem-solving skills for numerous Fortune 500 companies. Leader in partnering with business teams and clients in identifying new opportunities for collaboration and growth. Most recent 18 years of experience are program management and progject management. First 15 years experience included the following IT roles – application programmer/developer, systems programmer, data analyst, database administrator, UNIX systems administrator, business analyst, and, technical lead. References available upon request. project statistics _______________________________________________________ ______ 3- 30 months in durantion Managed projects and program up to $18M in annual budget 27 years experience in consulting Managed up 125 team members on a program team As program manager, managed a client relationship of $22M+ in revenue per year Managed up to 12 project managers for 40 projects concurrently Sponsorship up to CIO and VP level Partnered with sales team to sign opportunities up to $8M annually Managed client ROI up to $350M annually vertical markets with clients / employers ____________________________ Financial Services JP Morgan Chase, Dell Financial, Business Development Bank of Canada, GE Financial, Caterpillar, Discover Financial, Fair Isaac (FICO) Fraud Processing JP Morgan Chase, Citibank, FICO Retail NCR, DirecTV Computer Software FICO, Texas Instruments, NCR, Pictorial Publishers Healthcare/Pharma Eli Lilly, IU Health/Clarian, St. Francis, Seven County Services Insurance Allstate Insurance Company, Liberty Mutual Insurance Company Manufacturing Air Products Telecommunications AT&T/Ameritech, FICO/Adeptra Collections and Recovery DirecTV, GE Financial, JP Morgan Chase Selected highlights___________________________________________ ______________ Program manager for Allegient for client growth from $4.4M to $5.6M in 2016 including KEVIN SMITH, PgMP, PMP, PSM I LinkedIn -

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Page 1: Kevin Carl Smith Resume

summaryA senior

manager with over 30 years experience in IT known for significant ROI on projects, strong work ethic, diligence, delivery of high quality software, formal risk management, and strong analytical and problem-solving skills for numerous Fortune 500 companies. Leader in partnering with business teams and clients in identifying new opportunities for collaboration and growth. Most recent 18 years of experience are program management and progject management. First 15 years experience included the following IT roles – application programmer/developer, systems programmer, data analyst, database administrator, UNIX systems administrator, business analyst, and, technical lead. References available upon request.

project statistics _____________________________________________________________

3- 30 months in durantion Managed projects and program up to $18M in annual budget 27 years experience in consulting Managed up 125 team members on a program team As program manager, managed a client relationship of $22M+ in revenue per year Managed up to 12 project managers for 40 projects concurrently Sponsorship up to CIO and VP level Partnered with sales team to sign opportunities up to $8M annually Managed client ROI up to $350M annually

vertical markets with clients / employers ____________________________

Financial Services JP Morgan Chase, Dell Financial, Business Development Bank of Canada, GE Financial, Caterpillar, Discover Financial, Fair Isaac (FICO)

Fraud Processing JP Morgan Chase, Citibank, FICO Retail NCR, DirecTV Computer Software FICO, Texas Instruments, NCR, Pictorial Publishers Healthcare/Pharma Eli Lilly, IU Health/Clarian, St. Francis, Seven County Services Insurance Allstate Insurance Company, Liberty Mutual Insurance Company Manufacturing Air Products Telecommunications AT&T/Ameritech, FICO/Adeptra Collections and Recovery DirecTV, GE Financial, JP Morgan Chase

Selected highlights_________________________________________________________

Program manager for Allegient for client growth from $4.4M to $5.6M in 2016 including growth into Salesforce and Heroku platforms

o One project in this program is a finalist for the CIO Award (award is pending). Led the FICO professional services team in new opportunities initiated and signed - $3.3M in 2011, $6M in

2012, $8M in 2013 Awarded the top corporate honor at FICO in 2012 – Circle of Excellence

o Nominated for Circle of Excellence – 2011-2013 First resource to be assigned to a program manager role at FICO in professional services In 2013, as program manager, led the turn-around for a client program that was in Red status with $7M in

annual revenue at risk. Completed the turn-around to Green status and expanding the relationship and revenue

From 2010 thru 2013, led initiative to identify and sign software upgrade opportunities that led to over $10M in signed opportunities

Dell Financialo Project Manager for loan originations solution that resulted in $350M in client savings and revenue

KEVIN SMITH, PgMP, PMP, PSM ILinkedIn - https://www.linkedin.com/in/kevin-smith-pgmp-pmp-psm-i-6628711 [email protected]

Page 2: Kevin Carl Smith Resume

increases and 700% ROI in first two years Business Development Bank of Canada in Montreal

o Original signed opportunity was $1.7M and thru identifying additional partnership opportunities and projects the client engagement was expanded to over $10M

o Managed a 2 year project on-time and on budget which resulted in a $110K bonus for FICO

technologies utilized and / or managed ____________________________

Salesforce Communications Interfaces Database – ORACLE, Informix, Access Database Design Java Data modeling and normalization .Net Source code control – e.g. TFS, svn Data warehouse and data marts UNIX Analytics and modeling Web development Software engineering with microprocessors Rules Engines/Decision Engines Business Intelligence – e.g. Business Objects,

Tableau Application development

Microsoft Office (Project, Project Central, Excel, Powerpoint, Visio)

ETL SharePoint

Credit Bureau Interfaces Cloud collaboration – e..g Jive, Box, Jira Application integration System administration

methodologies and associated skills ______________

Agile Scrum Contract authoring Iterative Revenue recognition Unified Process Earned value management Waterfall Off-shore resource management Organization Change Management(OCM) Revenue forecasting and cost management

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Allegient, Indianapolis, IN June 2014 – January 2017Site Manager for Eli Lilly January 2016 – January 2017Portfolio Overview: Program/site manager for 25 projects, 60+ resources including 7 project managers and scrum masters for a $5.6M portfolio. Gross margin was 42% while supporting the team’s growth into new technologies for Salesforce and Heroku. One project (Usage Request Form) is a finalist for the CIO Award (final decision is pending). Contributions:

Led several Salesforce projects as scrum master while concurrently managing the portfolio Load balanced resources across multiple projects and technologies including Sharepoint, Salesforce

and Heroku Identified new opportunities and supported 29% growth in revenue Implemented Project Server status reporting and recurring executive reviews.

Allegient, Indianapolis, IN Program Manager for Liberty Mutual Insurance Company June 2014 – December 2015Program Overview: Managed two underwriting programs with the largest having an $18M annual budget and over 125 resources. Introduced Agile Scrum into the programs. Contributions:

Implemented program roadmap. Improved the formal change management process. Implemented linked MS Project plans to manage dependencies across projects Resource load balancing across projects. Implemented formal risk tracking and mitigation.

Page 3: Kevin Carl Smith Resume

Improved status reporting for senior management. 6 additional Allegient resources were added as resources to the 2 programs

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Fair Isaac Incorporated (FICO), San Jose, CA and Indianapolis, IN Dec 2004 – May 2014Principal Consultant, Program Manager, and Project ManagerServed as a project manager for 7 years and program manager in professional services/consulting for 2 years for 10+ clients. Below are descriptions of the largest client projects. Largest clients were JP Morgan Chase, Dell Financial Services, Citibank, Allstate, Business Development Bank of Canada, and, DirecTV. Projects varied in length from several months to 3 years.Initiated internal program to notify sales team members of upgrade opportunities for clients – driving over $10M in signed opportunities over 3 years – this role was in addition to core responsibilities.Program Manager – Adeptra Customer Communication ServicesProjects Overview: Six projects that included solutions for texting, voicemail, and, email were implemented for customer notifications for credit and debit card processing including fraud and non-monetary processing. Over $7M in annual revenue including transactional and professional services revenue. Program started in February, 2013. Contributions:

As program manager, led improved project outcomes to turn around a client relationship that was in Red status until it became Green status with expanded opportunities in progress

For the largest FICO client, managed the assimilation of a firm that provides the customer communication services

Significant collaboration across multiple teams – product development, product management, business analysts, professional services, and, project management

Implemented new estimating and prioritization processes Implemented internal and external dashboards to improve communications and restore credibility Environments and Tools: FICO Adeptra Fraud Resolution Manager, MS Project

Program Manager – 10-15 projects for JP Morgan ChaseProjects Overview: The projects include implementations for collections and recovery, fraud processing, account management, analytics, insurance underwriting, and, loan originations. The program management role began in 2011.Contributions:

As Program Manager, managing 8 project managers on 10-15 projects for FICO’s largest client Collaborated with sales team for signings of $8M in contracts in 2013 Author and contributor for over 20 contracts per year Managed budgets and revenue forecasts Significant risk and resource management for professional services projects for FICO’s largest client Mentored and trained numerous project managers Cross-functional collaboration with numerous teams – sales, product development, product management,

analytics, professional servicesEnvironments and Tools: MS Project, MS Excel, SalesforceProject Manager – Rules Engine implementation for Loan OriginationsProjects Overview: As part of a $125M+ program, managed a rules engine project for loan originations decisioning for the Business Development Bank of Canada which lends to entrepreneurs in Canada. Project was 2 years in duration. Contributions:

Managed 6-8 programming and business analyst resources Collaborated with CRM, database, data conversion, UI and interface development teams as part of a program

with approximately 200 active resources Implemented 15 analytic models to provide significant improvement in risk management and pricing Significant implementation of over 5,000 business rules Increased the client engagement from $1.7M to over $10M The project was delivered on-time and on budget and resulted in a risk sharing bonus of $110k

Environments and Tools: MS Project Central, FICO Blaze, Java, Team Foundation Server, Microsoft WindowsProject Manager – Collections and RecoveryProjects Overview: Implemented a significant software upgrade for recovery for DirecTV. The project was 9 months in duration.Contributions:

Initiated this opportunity for FICO and the client to upgrade the software to achieve business goals Quality goals achieved and overall project outcomes improved as compared to prior projects by other PMs for

this client

Page 4: Kevin Carl Smith Resume

End of day processing shortened by 3 hours – enabling an increase of 3 hours of on-line availability for business users

Client signed another contract for extended services based on the positive results of this projectEnvironments and Tools: FICO RMS, MS ProjectProject Manager - Property and Casualty Insurance UnderwritingProjects Overview: Implemented business rules in a decision engine for insurance underwriting – new policies, renewals, and line placements – for the second largest insurer in the US. This implementation was a migration from a competitive product to the FICO Blaze product. The improved performance (end to end response time) resulted in unexpected time savings for analysts utilizing the UI and significant labor cost savings. The system up-time was 24x7x365 and exceeded that of the legacy system. The turn-around time exceeded the target of 500ms by averaging close to 250ms for line placements for up 700K transactions per day. The project duration was 18 months.Contributions:

Managed significant implementation of over 7,000 business rules for 3 applications Implemented formal rules harvesting methodology Due to the quality methodology utilized, defects in the existing legacy system were identified and resolved

resulting in increased revenue and customer satisfaction Increased the size of the client engagement and revenue by over 100% Application up-time exceeded client expectations

Environments and Tools: MS Project, FICO Blaze, Java, Microsoft WindowsProject Manager and Business Analyst – Loan OriginationsProjects Overview: As project manager and business analyst, led the implementation for loan originations for consumer and small business loans for Dell Financial Services. Extensive interfaces and integration Interfaces to credit bureaus, UI, fraud services, credit services, and, decision engine. Led collaboration of numerous teams including on-shore development, off-shore development, QA, business analysts. Client added an enterprise software license for $3M due to the excellent results of the project. Project duration was 30 months.Contributions:

Implemented ability for the client to make rules changes (e.g. for fraud detection) within hours vs. the legacy solution which took weeks or months

Led the business analysis team during the extensive requirements gathering Due to outstanding results, client signed agreement for $1M extension of team for enhancements and

maintenance Awarded Quarterly MVP Award for contributions Client ROI exceeded expectations was 700% in 2 years Client lift was 12 points (lift in offers accepted, APR) vs. target of 5%

Environments and Tools: MS Project, Clearcase, ClearQuest, FICO Blaze, .Net, ORACLE

education, awards, and certification _ Bowling Green State University

1984 Bachelor of Science, Computer Science

2016 – PMI – PgMP (Program Management Professional) 2016 – Eli Lilly CIO Award Finalist (award pending - Usage Request Form project) 2013 – FICO - Circle of Excellence Award (Highest Honor for Professional Services) 2013 – Professional Scrum Master(PSM I), Scrum.org 2003 – Business Objects Training – Supervisor, Designer, Reporting 2001 – PMI - PMP(Project Management Professional Certification) 1986 – NCR - 7052 system won the highest quality award available at NCR. Best-selling cash register in NCR’s

history 1985 – Texas Instruments - Received Employee Appreciation Award for UNIX project