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PROJECT OVERVIEWPROJECT OVERVIEW

BCFC Case

Meaning of Cultural Diversity Management

Workplace Diversity

Benefits

Challenges

Solutions

Global Cultural Dimensions

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Bonita Community Family Center (BCFC) is a

community-based organization dedicated to

provide a variety of services to families living in

Bonita City. The Latino population has increased

considerably the last 10 years and the BCFC has

been integrating bilingual bicultural personnel

into the organization.BCFC.pptx

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PREVAILING DIVERSITYPREVAILING DIVERSITY

According to a recent survey conducted by

the Families and Work Institute, 52 percentof Americans prefer to work with people like

themselves while only 34 percent would

rather be with colleagues who are ethnically

or culturally different.

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WORKPLACE DIVERSITYWORKPLACE DIVERSITY

Workplace diversity refers to the variety of 

differences between people in an organization.

Diversity encompasses race, gender, ethnic group,

age, personality, cognitive style, tenure,

organizational function, education, backgroundetc.

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WHAT DO WE MEAN BY MANAGINGWHAT DO WE MEAN BY MANAGING

DIVERSITYDIVERSITY

A management system which incorporates thedifferences found in a multicultural workforce

in a manner which results in the highest level

of productivity for both the organization and

the individual.

IBM.pptx

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BENEFITS OF WORKPLACE DIVERSITYBENEFITS OF WORKPLACE DIVERSITY

Increased adaptability

Variety of viewpoints

More effective execution

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CHALLENGES OF DIVERSITY IN THECHALLENGES OF DIVERSITY IN THE

WORKPLACEWORKPLACE

Communication

Resistance to change

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DEMONSTRATE THE FOLLOWINGDEMONSTRATE THE FOLLOWING

BEHAVIORSBEHAVIORS

Learn the professional aspirations of all team membersand support their efforts to achieve them.

Create opportunities for highly talented employees tobe exposed to leaders who may not otherwise interactwith them.

Create cross-functional teams

Delegate fairly

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DEMONSTRATE THE FOLLOWINGDEMONSTRATE THE FOLLOWING

BEHAVIORSBEHAVIORS

Communicate and support

intolerance of inappropriate anddisrespectful behavior

Evaluate performance objectively

Consider individual needs when

enforcing company policies and

guidelines

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SOLUTIONS TO CULTURALLYSOLUTIONS TO CULTURALLY--ROOTEDROOTED

CONFLICTSCONFLICTS

Ask Questions

Seeking Commonalities

Do not project your own cultureonto others

Talk privately with each of your

employees

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HOFSTEDES CULTURAL DIMENSIONSHOFSTEDES CULTURAL DIMENSIONS

Uncertainty

Avoidance

Power

Distance

Masculinity Collectivism

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BASIS VENEZUELA MEXICO

UncertaintyAvoidance

High Avoidance; seeksthorough information

before making any

decisions

Very High Avoidance;seeks thorough

information before making

any decisions and want to

clear everything upfront

Power Power; defers to authoritywith little resistance

High Power; defers toauthority with little or no

resistance

Masculinity High Masculine; men hold

authority

High Masculine; men hold

authority

Collectivism Highly Collectivistic; placevalue on group well being

and there is no place for

individuality

Collectivistic; place valueon group well being but

sometimes individuality do

creep in

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Initiating Contact Offer polite self-introduction, goodwill statement

for reader, associates and friends

Using Titles Use of professional titles; avoid first names on

initial and early contacts

Showing Respect and

Knowledge of Culture

Use at least some of readers language; show

interest in readers country and company

Building Relationship

Develop personal rapport first; inquire about

family; communicate frequently; visit country or

offer to host

Handling Bad News Present news with high regard for readersfeelings and reputation

Maintaining Personal

Tone

Frequently use pronouns; express formal, yet

personal goodwill for family and associates

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CONCLUSIONCONCLUSION

A diverse workforce is a reflection of a changing world

and marketplace. Diversity management benefitsassociates by creating a fair and safe environment

where everyone has access to opportunities and

challenges

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