Operation Smile

Final Assignment

By: Crystal Gordon, Keisha Walker, Menachem Hojda, Trina Valencia, & Tyler Mitchell-Foster

Introduction & Overview

Founded 1982. After Dr. William P. Magee (plastic surgeon) and his wife, Kathy (nurse and social worker), visited the Philippines to repair children’s cleft lips and cleft palates.

Today. It is an international medical charity dedicated to helping improve the health and lives of children from more than 60 countries.

Credentialed. Thousands of credentialed medical professionals from more than 80 countries volunteer for this organization.

Many clients. Operation Smile (OS) has provided over 220,000 free surgical procedures for children and young adults with facial disfigurements.

Empowerment. The organization provides training in their partner countries in order for them to continue to treat their local communities.

Donations. The organization also donates medical equipment & supplies; it provides year round medical treatments through their worldwide centers .

Main Activities

1. Surgery2. Health: General &

Rehabilitative3. Children’s & Youth

Services

Operation Smile mobilizes a world of generous hearts to heal children's smiles and transform lives across the globe.

“ “- Mission Statement

• Benefits…

• Concept• Burnout• Policies & Programs

Work-Family Balance

Work-Family Balance (cont’d)…

1 No unified policy for all

2 Cultural Sensitivity

3 US ≈ “home-base”

4 Policies/Programs gaps

Diversity

Cultural Sensitivity, Board of Directors, & Global Standards of

Care

Gaps in the organization’s policies and programs

Corporate Social Responsibility

CSR

• NO AFFILIATION to POLITICS or RELIGION• TOLERANCE of FRAUD & CORRUPTION• TRANSPARENCY• HUMAN RESOURCE MANAGEMENT• STEWARDSHIP & AUDITS

Code of Conduct

• BOARD STRUCTURE & STEWARDSHIP

• CORPORATE POLICY

• ENVIRONMENTAL RESPONSIBILITY

• CHILD PROTECTION POLICY

• GLOBAL STANDARDS OF CARE

Cont’d

Code of Conduct

Suggestions How to make OS a more Inclusive Organization

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STEPS ⏎

1

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1 Expand Board of Directors to include more diversity and appoint independent professional leadership to executive positions

2 Review fundraising practices

3 Define staff positions and determine competitive compensation

THANK YOU!

“About Us”. (2016). Retrieved from http://www.operationsmile.org/approach/about-us#leadership

BBB. (2016). Operation Smile Charity Report. Retrieved from http://charityreports.bbb.org/national/health/operation-smile-in-virginia beach-va-338/all

Broyles, V. R. (2003). Ruling won't help bridge racial gap: Home edition. The Atlanta Journal – Constitution

Burn, S. M. (2015). How's Your Work-Life Balance? Retrieved from https://www.psychologytoday.com/blog/presence-mind/201509/hows-your worklife-balance

Careers. (2016). Retrieved April 12, 2016, from http://www.operationsmile.org/about-us/careers

Code of Conduct. (n.d.). Retrieved from http://www.operationsmile.org/code-conduct

Company Culture Profile. (2016). Retrieved from https://www.viewshub.com/site/companies/profile.aspx?CID=Operation_Smile

Daugherty, S. (2016). Lawsuit: Ex-employee worked 75 hours a week for Operation Smile without overtime. Retrieved from http://pilotonline.com/news/local/lawsuit-ex-employee-worked-hours-a-week-for operation-smile/article_9b10289f-f5e3-54fe-af4f-c300b92b6cfa.html

Global Standards of Care. (2016). Retrieved from https://www.operationsmile.org/sites/default/files/Operation%20Smile%20Global%20Standards%20of%20Care.pdf

Great Non Profits. (2016, April 12). Operation Smile Inc. Retrieved from Great Non Profits: http://greatnonprofits.org/org/operation-smile-inc

References

Greenhaus, J. & Singh, R. (2003). Work-Family Linkages, A Sloan Work and Family Encyclopedia Entry. Chestnut Hill, MA: Boston College.

Herring, C., & Henderson, L. (2011). From affirmative action to diversity: Toward a critical diversity perspective.  Critical Sociology, 38(5), 629-643. doi:10.1177/0896920511402701

Hogan, E. (2009). Does ‘Corporate’ Responsibility Apply to Not-for-Profit Organizations? Professionals' Perspectives of Corporate Social Responsibility, 271-288.

Lee, Y.-j. (2016). Comparison of job satisfaction between nonprofit and public employees. Nonprofit and Voluntary Sector Quarterly (45)2, 295-313.

Magee, K., & Magee, W. (2000). Operation smile : changing lives, one smile at a time. Reclaiming Children and Youth, 9(3), 162.

Mission Schedule. (2016). Retrieved from http://www.operationsmile.org/find-out/mission-schedule

Mor Barak, M. E. (2014). Managing diversity: Toward a globally inclusive workplace. Thousand Oaks, CA: Sage.

MVAC - Operation Smile. (n.d.). Retrieved from https://mvac.operationsmile.org/home

Nolan, H. (2014). Operation Smile's Job Interview Process Is Insane. Retrieved from http://gawker.com/operation-smiles-job interview-process-is-insane-1498238396

Northrup, L. (2014). Operation Smile’s 15-Hour Job Interview: Unpaid Catering Gig Or Fun Team-Building Exercise? Retrieved from https://consumerist.com/2014/01/10/operation-smiles-15-hour-job-interview-unpaid-catering-gig-or-fun-team-building-exercise/

Operation Smile. (2015). Retrieved from http://www.indeed.ae/cmp/Operation Smile/reviews?fcountry=ALL

Operation Smile. (2016). Medical Volunteer Fact Sheet [Press release]. Retrieved from http://www.operationsmile.org/sites/default/files/medical-volunteer-fact-sheet.PDF

Operation Smile Reviews. (2016). Retrieved from https://www.glassdoor.co.uk/Reviews/Operation-Smile-Reviews-E24556.htm

Parents Involved v. Seattle, 551 US 701 (Supreme Court of the United States June 28, 2007).

Poe, D. (1994). Operation Smile International. Plastic Surgical Nursing, 14(4), 225-230.

Professional Code of Conduct Operation Smile Sweden. (2014, June). Retrieved April 10, 2016, from www.operationsmile.se/download_file/view/630/80

Quinn, R. (2007). Operation Smile moving from Norfolk to new Beach building. Retrieved from http://pilotonline.com/news/operation-smile-moving-from-norfolk-to-new-beach-building/article_16596da4-4497-56b6-8b35-cf6011efe362.html

Schuette v. BAMN, 12-682 (Supreme Court of the United States April 22, 2014).

"Smile." Merriam-Webster.com. Merriam-Webster, n.d. Web. 14 Mar. 2016.The Facemakers with Operation Smile. (2010). Retrieved from https://www.youtube.com/watch?v=exKAR9gkXUM Where we work. (2016). Retrieved March 14, 2016, from http://www.operationsmile.org/approach/where-we-work Why We Exist. (2016). Retrieved March 13, 2016, from http://www.operationsmile.org/vision/why-we-exist