managing diversity 2a

8/8/2019 Managing Diversity 2A

1/25


2/25

DiversityDifferences among people in age, gender,race, ethnicity, religion, sexual orientation,socioeconomic background,capabilities/disabilities and in the thoughtprocess.

What is Diversity?


3/25

What do we mean by diversityin the thought process??


4/25


5/25

C ontd.

Dont just hear what the person says whileinteracting, try to know what he wants to say -LISTEN and UN DERSTAN D his point of view..


6/25

C ontd.

F or that.

We need to diversify our horizons

Diversity is not just in age, gender, raceit ACTU ALLY lies in your thinking, your thought process


7/25

C ontd.

Why is it that most of us do not think about goingout of the boundaries?We have to draw the lines outside theboundaries. T his is what is required of us whenwe interact with others as every one thinksdifferently (outside our boundaries or box).

Why is it so hard to think of others point of view?We are often so busy thinking about our ownpoint of view, that we fail to see the others pointof view.


8/25

What Do We Mean ByManaging Diversity?

A management system which incorporatesthe differences found in a multiculturalworkforce in a manner which results in thehighest level of productivity for both theorganization and the individual.


9/25

W hat is EEO?

Equal Employment Opportunities (EEO) meanseliminating barriers to ensure that all employeesare considered for the employment of their choice and have the chance to perform to their maximum potential. EEO practices include:fairness at work,hiring based on merit andpromotion based on talent.

It concerns all aspects of employmentincluding recruitment, pay and other rewards,career development and work conditions


10/25

S ources of Diversity in theWorkplace

F igure 4.1S ource:


11/25

W orkplace diversity

Workplace diversity refers to the variety of differences between people in anorganization.T hat sounds simple, but diversityencompasses race, gender, ethnic group,age, personality, cognitive style, tenure,organizational function, education,background and more


12/25


13/25

C hallenges of Diversity in theW

orkplace

C ommunication

R esistance to change


14/25

S uccessful Management of Diversityin the W orkplace

R ecommended steps thathave been provensuccessful in world-classorganizations are:

- A ssessment of diversityin the workplace and theDevelopment of diversityin the workplace plan .


15/25


16/25

R ecommended diversity in theworkplace solutions also

includesW ard off change resistance

F oster an attitude of openness in your

organization .


17/25

Managing Diversity in theW orkplace


18/25

Demonstrate the F ollowingB ehaviors

Learn the professional aspirations of all teammembers and support their efforts to achievethem.

C reate opportunities for highly talentedemployees to be exposed to leaders who maynot otherwise interact with them.

C reate cross-functional teams


19/25

Demonstrate the F ollowingB ehaviors cont..

Volunteer for community projects that teachtolerance, both directly and indirectly

Delegate fairly


20/25

Demonstrate the F ollowingB ehaviors cont..

C ommunicate and support intolerance of inappropriate and disrespectful behavior

Evaluate performance objectively

C onsider individual needs when

enforcing company policiesand guidelines


21/25

A ctions that Make a Difference

T alk privately with each of your employees

Ask your staff about their preferences

T ake your staff to lunch


22/25

Issues That Can Divide Us

Language Differences

Differences in Values andEtiquette

Tone of voice

Clustering


23/25

Sol uti ons t o Cu ltura lly-Roo ted C onf licts

A sk Questions

Seeking Commonalities

Do not project your own culture onto others

Communicating Respect


24/25

Diversit y R u les: H ow to Interact w ithC oll eagues fr om Different Backgr ounds

Dont make assumptions

C ommunicate appropriately

S earch for common ground

Be aware of formal versus informal workenvironments.


25/25

C onclusion

A diverse workforce is a reflection of a changing worldand marketplace. Diverse work teams bring high value toorganizations. Respecting individual differences willbenefit the workplace by creating a competitive edge andincreasing work productivity. Diversity managementbenefits associates by creating a fair and safeenvironment where everyone has access toopportunities and challenges. Management tools in adiverse workforce should be used to educate everyoneabout diversity and its issues, including laws and

regulations. Most workplaces are made up of diversecultures, so organizations need to learn how to adapt tobe successful practices.

managing diversity 2a

Documents