Managing Quality

Prepared by :-John Paul Mattu

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Quality

“Quality is a Conformance to Requirements”

by:- Philip B. Crosby

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Managing Quality in 6M Format

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6M Format

• Man• Method• Measurement• Mother Nature(Environment)• Material• Machine

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1. Man

• Management Commitment• Quality Core Team• Training and Awareness

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2. Method

• Zero Defect :- (Do It Right the First Time)• 5 Why :- (Ask “WHY” 5 Times – Got to root cause)• Suggestion Scheme :-(Receive good ideas and

thoughts from employees)

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2.Method (contd.)

• Quality circles:- To identify, analyse and resolve work-related problems.

• 7 QC Tools:-1) Check Sheet2) Pareto Diagram3) Flow Chart4) Cause & Effect Diagram5) Scatter Diagram6) Histogram Diagram7) Statistical Process

Control Chart

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3. Measurement

• Inspection• Audits• Quality Checklist

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4. Mother Nature (Environment)• CultureDevelop open and supportive environment.

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4. Mother Nature (contd.)

Employee Engagement Programme Self-disciplined Employee

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5. Material

• Use of standard material• RM/PM Inspection• FIFO – First in,First Out

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6. Machine

• New Technology should be adopted.• Machine specification optimized based on

product quality requirements.12

Conclusion

• “Quality is everyone’s responsibility.” (W. Edwards Deming)

• “Quality is the result of a carefully Constructed cultural environment” (Philip B. Crosby)

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Thanks

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