managing quality and productivity
TRANSCRIPT
05/01/2023 krishanthajayasundara.branded.me 2
Managing
Quality&
Productivity
05/01/2023 krishanthajayasundara.branded.me 3
පට්ට (patta) ගති (gathi)
මාර ගති (Maara gathi) පිස්සු හෙ හෙ�නවා (Pissu hedenava)
මැක්සා (Maxaa)
05/01/2023 krishanthajayasundara.branded.me 4
05/01/2023 krishanthajayasundara.branded.me 5
05/01/2023 krishanthajayasundara.branded.me 6
05/01/2023 krishanthajayasundara.branded.me 7
05/01/2023 krishanthajayasundara.branded.me 8
Managing Quality and Productivity
What is “Managing”?
What is “Quality”?
What is “Productivity”?
05/01/2023 krishanthajayasundara.branded.me 9
Management
05/01/2023 krishanthajayasundara.branded.me 10
Quality
Ability of a product or service to consistently meet or exceed customer expectations.
05/01/2023 krishanthajayasundara.branded.me 11
05/01/2023 krishanthajayasundara.branded.me 12
Productivity
05/01/2023 krishanthajayasundara.branded.me 13
What is Productivity?
“OUPUT” compared to “INPUT”
Number of Products
manufactured
People machinery and factory
resources required to create those
products
05/01/2023 krishanthajayasundara.branded.me 14
Definitions of Quality
Degree to which a set of inherent characteristics fulfilling requirements
International Organization for Standardization(ISO)
05/01/2023 krishanthajayasundara.branded.me 15
Definitions of Quality
It is the degree of excellence of anything, any
person or any experience which requires care
on the part of the provider.
It is mostly subjective and depends on the
perception of the customer.
05/01/2023 krishanthajayasundara.branded.me 16
Definitions of Quality
Fitness for use
05/01/2023 krishanthajayasundara.branded.me 17
Definitions of Quality
Something which can satisfy the needs of the
customer
05/01/2023 krishanthajayasundara.branded.me 18
Definitions of Quality
Value for money spent
05/01/2023 krishanthajayasundara.branded.me 19
Definitions of Quality
The totality of the features and characteristics of
a product or service which that has the ability to
satisfy the stated or implied needs.
05/01/2023 krishanthajayasundara.branded.me 20
Productivity-Quality Connection
• Productivity is measured as a ratio of outputs to inputs.
05/01/2023 krishanthajayasundara.branded.me 21
Productivity-Quality Connection
The more we can produce while using fewer resources, the more productivity grows and the more profitable the business are
05/01/2023 krishanthajayasundara.branded.me 22
Productivity-Quality Connection
Quality means a product’s fitness for use and its success in offering the features that customer wants.
05/01/2023 krishanthajayasundara.branded.me 23
05/01/2023 krishanthajayasundara.branded.me 24
05/01/2023 krishanthajayasundara.branded.me 25
TQM
Total – involving entire organization
Quality – creating excellence
Management – planning, organizing, leading, directing and controlling
05/01/2023 krishanthajayasundara.branded.me 26
TQM
Total Quality Management (TQM) is a
comprehensive and structured approach to
organizational management that seeks to
improve the quality of products and services
through ongoing refinements in response to
continuous feedback.
05/01/2023 krishanthajayasundara.branded.me 27
Features of TQM
customer satisfaction
Employee involvement and empowerment.
Organization-wide.
Continuous improvement. Strategic focus. Process
management.
Change in corporate culture.
05/01/2023 krishanthajayasundara.branded.me 28
Total Quality Management
The sum of all activities involved in getting high quality products into market place.
Quality Ownership
The principles of TQM that holds that quality belongs to each person who creates it while performing a job
05/01/2023 krishanthajayasundara.branded.me 29
Total Quality Management
Managing Quality Efforts
PlaningOrganizing
Leading Controlling
05/01/2023 krishanthajayasundara.branded.me 30
TQM approaches in Japan
05/01/2023 krishanthajayasundara.branded.me 31
1. KaizenContinuous process improvement
05/01/2023 krishanthajayasundara.branded.me 32
2. Atarimae HinshitsuThings will work as they are supposed to
Example - A pen will write
05/01/2023 krishanthajayasundara.branded.me 33
3. Kansei
Examining the way user applies the products
leads to improvement in the product itself.
05/01/2023 krishanthajayasundara.branded.me 34
4. Miryokuteki Hinshitsu
Things should have an aesthetic quality
Example – a pen will write in a way that bring
pleasure to the writer
05/01/2023 krishanthajayasundara.branded.me 35
Benefits of TQM for Organizations and Employees
05/01/2023 krishanthajayasundara.branded.me 36
• A philosophy that improves business from top to bottom
05/01/2023 krishanthajayasundara.branded.me 37
A focused, systematic and structured approach to enhancing customers satisfaction
05/01/2023 krishanthajayasundara.branded.me 38
Process improvement methods that reduce or eliminate problems
05/01/2023 krishanthajayasundara.branded.me 39
Tools and techniques for improvement – quality operating systems
05/01/2023 krishanthajayasundara.branded.me 40
Delivering what the customer wants in terms of service, products and the whole experience
05/01/2023 krishanthajayasundara.branded.me 41
05/01/2023 krishanthajayasundara.branded.me 42
Intrinsic motivation and improved attitudes throughout the workforce.
05/01/2023 krishanthajayasundara.branded.me 43
Work force is proactive
05/01/2023 krishanthajayasundara.branded.me 44
Enhanced communication
05/01/2023 krishanthajayasundara.branded.me 45
Reduction in waste and rework
05/01/2023 krishanthajayasundara.branded.me 46
Increase in process ownership- employee involvement and empowerment
05/01/2023 krishanthajayasundara.branded.me 47
Everyone from top to bottom get educated
05/01/2023 krishanthajayasundara.branded.me 48
Improve customer-supplier relationship
05/01/2023 krishanthajayasundara.branded.me 49
Market competitiveness
05/01/2023 krishanthajayasundara.branded.me 50
Objectives of Managing Quality and Productivity
05/01/2023 krishanthajayasundara.branded.me 51
To enable you to face challenge of a highly competitive global market.
05/01/2023 krishanthajayasundara.branded.me 52
Effectively manage the product life cycle that has reduced due to the technological innovation and
increasing customer demand
05/01/2023 krishanthajayasundara.branded.me 53
To get it right the first time and get it more right next time
05/01/2023 krishanthajayasundara.branded.me 54
Role of the Management in TQMTop managementMiddle
management
Bottom line management
05/01/2023 krishanthajayasundara.branded.me 55
Role of HR in Quality Management
Train well
05/01/2023 krishanthajayasundara.branded.me 56
Role of HR in Quality Management
Make employees committed
05/01/2023 krishanthajayasundara.branded.me 57
Role of HR in Quality Management
05/01/2023 krishanthajayasundara.branded.me 58
Six Sigma
05/01/2023 krishanthajayasundara.branded.me 59
Quality Enhancement Strategy
• Establish clear standards of quality
05/01/2023 krishanthajayasundara.branded.me 60
Quality Enhancement Strategy
• Establish service procedures and production methods that will ensure the defied level of quality of products and services
05/01/2023 krishanthajayasundara.branded.me 61
Quality Enhancement Strategy
• Monitor quality
05/01/2023 krishanthajayasundara.branded.me 62
Quality Enhancement Strategy
Take corrective actions when actual quality falls below the required standard.
05/01/2023 krishanthajayasundara.branded.me 63
Quality Enhancement Strategy
Explore improving quality standard at same or lower cost
05/01/2023 krishanthajayasundara.branded.me 64
Importance of People in Quality Management
Employee attitude
Positive approach
Quality competitions
05/01/2023 krishanthajayasundara.branded.me 65
Factors affecting Productivity
Rapid technological changes
Social and legal obligation (government policies)
Wrong perception- work overload
05/01/2023 krishanthajayasundara.branded.me 66
Measuring the Productivity
Quantifiable tasks
Non-quantifiable
tasks
05/01/2023 krishanthajayasundara.branded.me 67
Knowledge worker
05/01/2023 krishanthajayasundara.branded.me 68
Industrial Worker
05/01/2023 krishanthajayasundara.branded.me 69
Productivity of a knowledge worker is much
more difficult to measure than that of an
industrial worker
