Management Dashboards & KPIs

TRANSFORMING THE INDUSTRY WITHMOBILE ENTERPRISE SOLUTIONS

James is dissatisfied with the service from a field technician.

James

;-(

Statistically, a dissatisfied customer will tell 9-15 people about their experience. Around 13% will tell more than 20 people.*

*Source: White House Office of Consumer Affairs.

D: !;-(

At a glance, it may seem like the solution is for the manager to reprimand the field technician for his poor service.

:’(@$!%

In reality, the problem lies much deeper than that.

Managers of mobile workers are bombarded with information.

TIMESHEETS

INVENTORY

LOCATION

PROGRESS REPORTS

EMERGENCIES

EMPLOYEE SCHEDULES

VACATION REQUESTSEQUIPMENT

VEHICLES SIGN-OFFS

ESCALATIONS

Excessive spending on operations

Wrong number of people in the field

Low profit marginsMaking decisions based on partial information

Operating blindly Communication errors Learning about problems after the fact

And much more

...

If the manager doesn’t have an efficient way of managing all the incoming data, it’s likely to have significant consequences for the company.

$$

?

These issues always translate to problems for customers.

SLOW SERVICEBAD DECISIONS

INEFFICIENT TECHNICIANS

:s

How can a mobile solution help avoid these problems?

WORK ORDER ALERTS See what work orders are in jeopardy of not being completed as planned, so you can address them quickly.

AUTOMATIC ESCALATION TRACKING View work orders that have been automatically

escalated and their impact on your SLAs.

PROGRESS TRACKINGKeep an eye on estimated worker progress versus actual progress.

AUTOMATED TIMESHEET INDICATORS See who is close to reaching overtime, who has already reached it, and assignments that are costing you too much time or money.

The results? Efficient technicians and happy customers.

:D

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T: +1 514-906-7474

www.soluteo.com