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C L A R I D E N Singapore | Sydney | Melbourne | Dubai | Hong Kong |
London | New York | San Francisco | Toronto | Auckland
HIGHER EDUCATION DEVELOPING SCORECARDS, DASHBOARDS AND KPIS TO SET STRATEGIC PRIORITIES AND DRIVE PERFORMANCE
May 29 - 30
SINGAPOREMandarin Hotel, Singapore
2017
CLARIDEN GLOBAL HIGHER EDUCATION LEADERSHIP INSTITUTE
CLARIDEN CREDENTIALS AND ENGAGEMENTClariden Global is the pre-eminent and infl uential global business leadership institution. Today, we host
more than 200 global executive education and major conference events around the world. We have partnered
with professional organizations such as the Association of Chartered Certifi ed Accounts (ACCA) and thought
leaders from prestigious universities such as Harvard University John F. Kennedy School of Government,
Wharton School of the University of Pennsylvania and Stanford University.
Using Balanced Scorecard Method to Drive Greater Effi ciency and Productivity
The Clariden Experience
Why Clariden Global Executive Education?
Higher Education Developing Scorecards, Dashboards and KPIs
to Set Strategic Priorities and Drive Performance
5 Program Introduction
7 Faculty Director
8 Program Overview
9 Program Outline
Participating Companies
Testimonials
In-house Custom Executive Programs
Contact Us
Registration
3
4
5
11
12
13
14
15
CONTENTS
To maximize both your enjoyment and professional development, Clariden Global holds its executive
programs at fi ve star hotels, some of which include:
Shangri-La Hotel, SingaporeSingapore
Conrad London St JamesLondon, United Kingdom
InterContinental Melbourne The RialtoMelbourne, Australia
Grand Hyatt: Union Square San Francisco HotelSan Francisco, United States
Amidst lush gardens, this 3-wing luxury hotel is 6
km from the iconic Marina Bay Sands resort and
9 km from Sentosa.
Across the street from St. James’s Park tube
station, this sophisticated hotel is 10 minutes’
walk from Buckingham Palace and 2 miles from
the Victoria and Albert Museum.
Set in a grand 1891 building, this upscale chain
hotel is 3 blocks from the Yarra River, and an
8-minute walk from the SEA LIFE Melbourne
Aquarium.
Less than a block from Union Square, this stylish
high-rise hotel is an 11-minute walk from the
Moscone Center and 1.9 miles from Pier 39.
Contact Zachariah Chan, Program Director at +65 6899 5030 l [email protected]
Terms & Conditions: Clariden Global Pte Ltd reserves the right to change the
venue of the program due to reasons beyond their control.
THE CLARIDEN EXPERIENCEENJOY LEARNING WITH THE
FIRST-CLASS, WELL-ROUNDED EXPERIENCE
3
WHY CLARIDEN GLOBAL EXECUTIVE EDUCATION?
5,000+Companies
15+Countries
10,000+Participants
50+Industries
GLOBAL ENGAGEMENT Clariden Global is the pre-eminent and infl uential global business leadership institution. Today, we host
more than 200 Global Executive Education and major conference events across 15 countries and 17 cities,
including Singapore, London, Hong Kong, Sydney, Melbourne, Perth, New Zealand, San Francisco, Toronto,
Johannesburg, Shanghai, Beijing, Kuala Lumpur, Dubai, Toronto, The Netherlands, New York and Zurich.
INTERNATIONALLY DIVERSE, SENIOR-LEVEL PARTICIPANTSClariden Global Executive Education programs have attracted participants from more than 5,000 global
MNCs, regional corporations, and FORTUNE 500 companies, from more than 40 countries. All applications
are reviewed based on professional achievement and organizational responsibility. Designed for individuals
at all levels, from top executives to emerging leaders, each intensive program is crafted to equip leaders
with essential capabilities to improve corporate performance and position their organizations to thrive.
THOUGHT LEADERSHIPTo provide strategic insights and relevant world-class executive education to global organizations, Clariden
Global engages the best thought leaders and leading authorities from around the world. These include
professors and faculty leaders from Harvard University, Stanford University, University of Pennsylvania
Wharton, London Business School and other premium institutions to deliver transformational knowledge.
Contact Zachariah Chan, Program Director at +65 6899 5030 l [email protected] 4
Contact Zachariah Chan, Program Director at +65 6899 5030 l [email protected]
PROGRAMHIGHER EDUCATION DEVELOPING SCORECARDS,
DASHBOARDS AND KPIS TO SET STRATEGIC
PRIORITIES AND DRIVE PERFORMANCE
5
FACULTY DIRECTOR
PROGRAM ESSENCE
Over 40 years of global expertise in a wide range of strategic performance management disciplines - Balanced Scorecard implementation, policy formulation and practical application roles
• Senior Associate of Balanced Scorecard Institute (BSI)• Recognized by George Washington University for excellent training programs • Led over 300 conferences, seminars and workshops in diverse international locations
Alan FellAlan Fell Consultancy Ltd., UK
Led by Alan Fell, recognized by George Washington University for his excellent training programs, this program will show you how performance systems can be re-designed and embedded to set strategic priorities and drive organisational performance. By linking people, strategy and strategic priorities, you will learn how to put in place a comprehensive performance measurement system that is effectively aligned to your organisation’s strategic priorities and strategy.
With insights from extensive consulting work around the world, Alan will reveal to you principles in creating an institution’s performance measurement drawn from your organisation’s vision. You will discover some of the most important KPIs you need to measure today and how these KPIs can address the unique performance challenges faced by tertiary institutions in Singapore.
DATES29 - 30 May 2017
LOCATIONMandarin Oriental, Singapore
TUITION FEESEarly Bird 1 (Register and pay by 3 April 2017): S$2,595
Early Bird 2 (Register and pay by 1 May 2017): S$2,795
Regular Tuition Fees: S$2,895
Group discount of 10% for 2nd participant from the same organization. For limited time only by 1 May 2017,
register 3 participants and the 4th participant will receive a complimentary seat (One discount scheme
applies).
Note: GST is applicable only to participants from Singapore registered companies. Check your eligibility for
40% Cash Back at IRAS website.
PROGRAM ADVISORZachariah ChanEmail: [email protected]: +65 6899 5030
PROGRAM INFORMATION
Contact Zachariah Chan, Program Director at +65 6899 5030 l [email protected] 6
1. Understand the unique features and challenges when measuring performance of tertiary education institutions2. Translate strategic vision, mission and objectives into concrete outcomes to build a robust and precise
performance framework to drive both academic and management performance3. Align performance management system to visions and goals to ensure ultimate performance outcomes are met4. Establish strategic priorities and identify important KPIs you need to measure to fulfill the organisation’s
strategic goals5. Develop sustainable budget/financial plans to support performance management system6. Utilize Scorecards, Dashboards, KPIs to successfully implement a performance management system to identify
areas for improvement, deliver performance review, and create a performance culture 7. Develop action plans to improve your institution’s performance management
This executive program is designed for all executives engaged in management, strategy, operations, fi nance
and human resources functions of higher education institutions in Singapore. This would include policy advisor,
President, Chairman, Chancellor, Principal, Provost, Dean, CEO, Managing Director, Board Director, Vice-chancellor,
Deputy Vice-Chancellor, Vice Principal, General Counsel, Head of Department, University Administrators.
KEY BENEFITS
WHO WILL ATTEND THIS PROGRAM
Presenting frameworks, concepts, and tools that examine in depth how world class tertiary education institutions have tackled today’s challenges, you will also learn the steps for successful implementation, as well as planning and managing budgets for performance management system. Last but not least, you will learn to analyse performance data, conduct performance reviews, highlight gaps for improvement and create a performance-driven culture.
At the end of the program, you will walk away with an action plan to improve your organisation’s accountability and performance, and remain competitive in the higher education sector.
PROGRAMHIGHER EDUCATION DEVELOPING SCORECARDS,
DASHBOARDS AND KPIS TO SET STRATEGIC
PRIORITIES AND DRIVE PERFORMANCE
Contact Zachariah Chan, Program Director at +65 6899 5030 l [email protected] 7
PROGRAMHIGHER EDUCATION DEVELOPING SCORECARDS,
DASHBOARDS AND KPIS TO SET STRATEGIC
PRIORITIES AND DRIVE PERFORMANCE
Alan Fell is a leading, internationally recognized and respected specialist, with over 40 years of financial and business experience in strategic performance management – both in policy formulation and in practical application roles.
Alan was a senior executive with a major UK commercial bank and in his most recent line management role, he was the Head of Planning and Finance for a major division with 3,000 staff. In his Cost Management role, he led a Group-wide cost reduction program, reporting directly to the Group Chief Executive and delivering an 18,000 staff reduction over 3 years, from 108,000 to 90,000 employees.
For the last 18 years, Alan has been operating as an independent management consultant and trainer, covering a wide breadth of closely related topics – from strategic planning and execution through to detailed budgeting and balanced scorecard. He has led more than 300 conferences, public training seminars and customized in-house training in a wide range of international locations, especially in the Middle East/Gulf region, followed by Asia Pacific, South Africa, as well as Europe.
FACULTY DIRECTOR
Alan FellAlan Fell Consultancy Ltd., UK
Contact Zachariah Chan, Program Director at +65 6899 5030 l [email protected] 8
Increasingly intense competition, as well as constant pressure to match training to industries’ needs are just two among the hosts of challenges which a higher education institution in Singapore faces in its pursuit of organisational excellence and sustainability. These factors make it absolutely essential to strategize, implement, measure and improve not just teaching quality, global reputation but also organisational efficiency. In doing so, institutions will be able to deliver quality education to local and international students and satisfy the diverse groups of stakeholders involved.
Designed for professionals in the higher education sector, this program will arm you with strategic planning and performance measurement tools that will enhance your institutions’ performance and competitiveness for long-term sustainability in the global higher education market. Led by Alan Fell, a leading expert in balanced scorecard development, management and implementation, you will learn how to carry out strategic planning and identify key performance indicators from your organisation’s vision and mission to help align performance measures with long-term strategic plans. You will develop a robust and precise performance measurement system through the use of Scorecards, Dashboards, and KPIs to drive and improve both academic and management performance in your institution.
Through case studies and hands-on exercises, learn strategies and steps to implement a performance measurement system that effectively monitors organisational efforts, from which you can identify gaps for improvement and create a performance-driven culture. Last but not least, you will learn to build and manage budget for performance management system to ensure ultimate and long-term system outcome.
At the end of the program, you will walk away with an action plan to improve your organisation’s accountability and performance, and remain competitive in the higher education sector.
OVERVIEW
PROGRAM OVERVIEWHIGHER EDUCATION DEVELOPING SCORECARDS,
DASHBOARDS AND KPIS TO SET STRATEGIC
PRIORITIES AND DRIVE PERFORMANCE
Course introduction – and overview of Performance Management within higher education institutions• Delegate introductions• Overview of strategic management – planning and execution• The scope of performance measurement and management and the importance of employing relevant KPIs• The concept of the (Balanced) Scorecard and dashboards • Special features / examples of driving performance results in higher education institutions
Driving results in higher education institutions• Unique features / challenges of this industry sector• Examples of applying the Balanced Scorecard (“BSC”) within higher education institutions• Integrating Scorecards / Dashboards within this industry: combining a strategic and operational perspectivesDelegates to present on their specific issues / challenges
Establishing a clear and coherent Vision and Goal(s) • Understanding why these core management issue are so often a “weak link” in the whole management process
– and what is good practice to avoid these problems• The 3 components of an effective Vision• Good and “not so good” examples from within the industry• Aligning and validating the overall Goals of the institution
Clarifying strategic priorities – and the related KPIs• Choosing the route to achieve the overall goals• The customer value proposition and the strategy canvas• Summarising the strategy as a cause-and-effect Strategy Map• Translating strategy into a carefully selected set of KPIs• Targeting and re-forecasting / rolling forecasting
DAY 1
Contact Zachariah Chan, Program Director at +65 6899 5030 l [email protected] 9
08:30 - 18:00 / 29 May 2017
PROGRAM OUTLINEHIGHER EDUCATION DEVELOPING SCORECARDS,
DASHBOARDS AND KPIS TO SET STRATEGIC
PRIORITIES AND DRIVE PERFORMANCE
Contact Zachariah Chan, Program Director at +65 6899 5030 l [email protected] 10
PROGRAM OUTLINEHIGHER EDUCATION DEVELOPING SCORECARDS,
DASHBOARDS AND KPIS TO SET STRATEGIC
PRIORITIES AND DRIVE PERFORMANCE
KPIs relevant to higher education institutions• A review of commonly employed KPIs for the industry – and why, strategically, they are important• An open session on “how can we measure XXXX” ?Delegates are encouraged to consider the KPI challenges that they face and bring these to this session for discussion
Aligning the strategic priorities to operations and finance / budget• Getting the balance right at management level between strategy and operations (most managers struggle with
the correct balance: how can this be achieved?)• Strategy does not work unless it is funded: ensuring the alignment of strategy to budget
Note: survey tells us 60% of organisations fail in this alignment – creating one of the most common factors for failure of strategy execution
• The concept of “stratex” and the analysis between business as usual and the investment in strategic change
Using Scorecards / Dashboards / KPIs properly to drive performance value• Simply having KPI data does not, in itself, create value. Management need to make good use of this information
to help deliver the strategic priorities and improve performance results.• Creating and sustaining the right performance culture• The dynamics of the management review process• Establishing and enforcing the “rules of engagement” to ensure an successful regular management process
Concluding session / action steps• Each delegate to prepare a personal action plan with relevant improvements to the performance management
of their Higher Education institution• Delegates will have the option of briefly presenting their conclusions to the course group as a whole
DAY 2
08:30 - 18:00 / 30 May 2017
PARTICIPATING COMPANIESMore than 5,000 companies have participated in our programs
ADVERTISING, INTERNET, MEDIA,PUBLISHINGBBC Worldwide
CNN
eBay
MediaCorp
Saatchi & Saatchi
Singapore Press Holdings
The Financial Times
The Hoffman Agency
The Walt Disney Company
Thomson Reuters
CONGLOMERATEFraser & Neave
General Electric
General Motors
Mitsubishi
Monsanto
Siemens AG
Sodexo
FINANCIAL SERVICES, INSURANCEBank of America Merrill Lynch
AIA
Allianz Global Investors
American Express
Aviva
AXA
Barclays Bank
Citibank
DBS Bank
Deutsche Bank
HSBC
JP Morgan Chase Bank
Manulife
MasterCard
Maybank
Mizuho Bank
OCBC Bank
PayPal
Prudential
Rabobank
Standard Chartered Bank
Suncorp
Swiss Reinsurance
TD Securities
Visa
Westpac
Zurich Insurance
FOOD, BEVERAGECoca-Cola Beverages
Danone
Ferrero
Heineken
McDonald
PepsiCo
Contact Zachariah Chan, Program Director at +65 6899 5030 l [email protected] 11
GOVERNMENT, NONPROFITAustralian Securities and Investments
Commission
Central Provident Fund Board
Changi Airport Group
Economic Development Board
GIC
NSW Treasury
Serco
Temasek Group
HEALTHCARE, PHARMACEUTICALSAbbott Laboratories
Eu Yan Sang
Glaxosmithkline
Hoffmann-La Roche
Johnson & Johnson
Merck
Pfi zer
Sanofi
HOSPITALITYCapitaLand
Far East Organization
Frasers Hospitality
Hilton Worldwide
Marriott Hotels
Pan Pacifi c Hotels Group
Shangri-La Hotels & Resorts
MANUFACTURING (CONSUMER)British American Tobacco
Estee Lauder
Fonterra Brands
Heineken
Kimberly-Clark
Kraft Foods
Lego
Mars Foods
Nestlé
Procter & Gamble
Unilever
MANUFACTURING (INDUSTRIAL)Airbus
Corning Optical Communications
Daimler
Harley Davidson
Intel Semiconductor
Rolls-Royce
Volvo Group
Wearnes Automotive
OIL & GAS, NATURAL RESOURCESCaltex
Chevron
ConocoPhillips
ExxonMobil
Maersk
Petronas
Santos
Saudi Arabian Oil
Schlumberger
Shell
PROFESSIONAL SERVICESAECOM
Aon Hewitt
Ernst & Young
PricewaterhouseCoopers
RETAIL, TRADEAdidas
Cargill
DFS
Harvey Norman
Hennes & Mauritz
IKEA
L’Oreal
Marks and Spencer
NTUC Fairprice
Tesco
TECHNOLOGY, ELECTRONICS3M
Apple
Canon
Dell
Hewlett Packard
Intel Technology
Lenovo
Micron Technology
Microsoft
Oracle
SAP
Sony Electronics
TE Connectivity
TELECOMMUNICATIONSEricsson
Nokia
Olive Communications
Singtel
Starhub
Tata Communications
Telstra
Verizon
Vodafone
TRANSPORTATIONAuckland Transport
Cathay Pacifi c Airways
Dubai Air Navigation Services
New Zealand Transport Agency
Fiji Airways
Metro Trains Melbourne
NSW Trains
SBS Transit
FACULTY DIRECTOR
ALAN FELL’S TESTIMONIALS
questions were specifi c,
relevant and practical. The
content on this course was
detailed and well-explained
with relevant scenarios and
real-life experiences. The
work-plans shared during
the training were very
helpful to ensure actionable
implementation.
Alan has in-depth knowledge on
strategy execution along with a
valuable consulting experience.
I found this course very well-
structured with the right mix of
all pedagogy techniques to tell
you how to engage everyone in an
organisation to execute strategy.
Raju Prasad, QA Manager, Abunayyan Holding, KSA
Adon Quin, Director of Operations, Majed Al Futtaim Group, UAE
““ ““
Contact Zachariah Chan, Program Director at +65 6899 5030 l [email protected] 12
PROGRAM ADVISORZachariah ChanEmail: [email protected]: +65 6899 5030
Alan Fell is a leading, internationally recognized and respected specialist, with over 40 yearsof financial and business experience in strategic performance management – both in policy formulation and in practical application roles. For the last 18 years, Alan has been operating as an independent management consultant and trainer, covering a wide breadth of closely related topics– from strategic planning and execution through to detailed budgeting and balanced scorecard. He has led more than 300 conferences, public training seminars and customized in-house training in a wide range of international locations, especially in the Middle East/Gulf region, followed by Asia Pacific, South Africa, as well as Europe.
CONTACT US
Contact Zachariah Chan, Program Director at +65 6899 5030 l [email protected] 13
IN-HOUSE
CUSTOM
EXECUTIVE
PROGRAMS
Clariden Global delivers custom learning programs for organizations all around the world. Whatever your business
challenges are, we create focused learning experience that enables your organization to achieve success. Through
partnerships with the most renowned thought leaders, industry experts and professors from around the world,
these in-house custom executive programs will equip you with essential skills and capabilities to develop and
implement strategies more effectively at your organization.
Engage with our thought leader today:
Alan FellAlan Fell Consultancy Ltd., UK
CONTACT US
Contact Zachariah Chan, Program Director at +65 6899 5030 l [email protected] 14
We encourage you to learn more about Clariden Global Executive Education custom and open-enrollment programs.
Our staff will be happy to answer your questions and help you determine the programs work best for you and your
organization.
ENQUIRY FOR THIS PROGRAMZachariah ChanEmail: [email protected]: +65 6899 5030
SINGAPOREEmail: [email protected]
Phone: +65 6899 5030
Fax: +65 6567 4328
Address: Clariden Global Pte Ltd 3 International
Business Park #04-29, Nordic European
Centre Singapore 609927
LONDONEmail: [email protected]
Phone: +44 (0) 20 7129 1222
Fax: +44 (0) 84 3218 0413
Address: 1 King Street London,
EC2V 8AU United Kingdom
AUSTRALIAEmail: [email protected]
Phone: +61 3 9909 7310
Fax: +61 3 9909 7788
Address: Clariden Global Pty Ltd
530 Little Collins Street, Level 1
Melbourne VIC 3000, Australia
CUSTOMIZED PROGRAMSZachariah ChanEmail: [email protected]: +65 6899 5030
REGISTRATION & PAYMENT MATTERSEmail: [email protected]
Phone: +65 6899 5030
REGISTRATION
C L A R I D E N
Program (29 - 30 May)Higher Education Developing Scorecards, Dashboards
and KPIs to Set Strategic Priorities and Drive
Performance
S$2,595 S$2,795 S$2,895
PROGRAM FEES
Program1st Early Bird Fee
(If payment & registrations are received
by 3 Apr 2017)
2nd Early Bird Fee(If payment &
registrations are received by 1 May 2017)
Regular Fee Per Participant
Mandarin Oriental, Singapore
29 - 30 May 2017
5 Raffl es Avenue,
Marina Square, Singapore 039797
(65) 6338 0066
Website: http://www.mandarinoriental.com/singapore/
Email: [email protected]
Fax: +65 6567 4328
Call: +65 6899 5030
Website: www.claridenglobal.com
By Cheque/ Bank Draft
By Telegraphic Transfer
By Credit Card
Group discount of 10% for the 2nd participant from the same organization.
For limited time only by 1 May 2017 register 3 participants and the 4th
participant will receive a complimentary seat.
*One discount scheme applies.
An invoice and registration confi rmation will be sent within 7 days, please
contact us if you have not heard from us within 7 days. Payment details will
be sent together with the invoice based on your preferred payment method.
ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT.
Accommodation is not included in the program fee but you will be entitled
to use our corporate rate for your accommodation. Information will be sent
along with your registration confi rmation.
Once we have received your booking, the place(s) are confi rmed. No refunds
will be made for any cancellations, however, program credits of equivalent
value only applicable for Clariden Global events will be provided. Credits
can only be redeemed for 1 program and is valid for only one (1) year from
date of issue.
Substitution with a qualifi ed candidate is allowed by providing at least 5
working days of advance notice to Clariden Global. One time substitution
is allowed with no charges. Subsequent substitutions will be charged 10%
admin fee.
PLEASE NOTE: Clariden Global Pte Ltd reserves the right to change the
content and timing of the programme, the speakers and the date and venue
due to reasons beyond their control. If in the unlikely event that the course is
cancelled, Clariden Global Pte Ltd will refund the full amount and disclaim
any further liability.
PRIVATE DISCLOSURE STATEMENT: Any information provided by you in
relation to this event is being collected by Clariden Global Pte Ltd and will
be held in the strictest confi dence. It will be added to our database for the
primary purpose of providing you with information about future events and
services.
4 WAYS TO REGISTER 3 PAYMENT METHODS
VENUE AND ACCOMMODATION INFORMATION
CANCELLATIONS AND SUBSTITUTIONS*All cancellations must be received in written form.
GROUP DISCOUNTS
FEE RECEIVED REFERENCE L7148/VL/ZC
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