m y g ov owen smith u3018244. o verview method gov 2.0 gov 2.0 – myths gov 2.0 – issues gov 2.0...
TRANSCRIPT
MYGOVOwen Smith
u3018244
OVERVIEW
Method Gov 2.0 Gov 2.0 – Myths Gov 2.0 – Issues Gov 2.0 – Measures MyGov MyGov – Assessment
METHOD
Design Science Research Approach Analytical Reduction Literature Review Analysis of MyGov Artefact
GOV 2.0
http://www.youtube.com/watch?v=IwGtujv9p1Q
GOV 2.0
User-Oriented Approach to Service Delivery Increased public participation Greater deliberation More transparent governance Greater levels of engagement via government
consultation
GOV 2.0 MYTHS
Digital Natives – they’re already there! All citizens are contributors AND activists Everybody produces useful content No more consumers – everyone’s a producer Web 2.0 is a fair playing field
GOV 2.0 - ISSUES
Strong business agenda in the literature Utopianism Web 2.0 technology the new one-size-fits all Lack of a holistic view of Government
GOV 2.0 – MEASURES – ENGAGEMENT
Levels of Engagement Improves the quality and extent of citizen input
into government
Relevance of Engagement Locality-specific content
Removes/Reduces barriers to Engagement Particularly – disadvantaged Australians and core
users of government services. All Australians have an equal say in governance.
GOV 2.0 – MEASURES – EFFECTIVENESS
Strengthens cross-citizen collaboration (societal cohesion)
Informs citizens to allow them to make better decisions at all levels of society
Maintains Citizen trust of government’s handling of personal data
Improves the perception of government’s service efficiency/delivery
Provides more efficient and timely access to government services
MYGOV
MyGov Platform
MyGov Architecture
Agencies publish services to MyGov. Architecture is agile enough to enable new services to be easily “plugged in”. Actual services andtransactions remain in agency systems.
MyGov Interface
Citizens access servicesThrough MyGov interface.
Agencies
Services
My Car
How can we help you?
ACT GovernmentDouble demerit points apply for Easter Holiday period.
ACT GovernmentA parking infringement has been registered against your vehicle. To find our more or pay the fine, please click here.
WallInfoFormsServicesEventsLife ObjectsGroupsFriends
MyGov Search Home Profile Find Services Find Objects Account
Relevant Agencies
Vehicle Life Events
Buying a carSelling a carRegistering a carHad an accidentReceived a fineStarting a car poolParking a carInsuring a carGreening a carLeasing a car
Vehicle carbon emissions
Protecting your car
Selected Agency
Centrelink confirms entitles to state and territory vehicle registration. Click here to request a confirmation letter.
MYGOV – ASSESSMENT – ENGAGEMENT
Levels of Engagement Improves the quality and extent of citizen input
into government
Relevance of Engagement Locality-specific content
Removes/Reduces barriers to Engagement Particularly – disadvantaged Australians and core
users of government services. All Australians have an equal say in governance.
MYGOV – ASSESSMENT – EFFECTIVENESS
Strengthens cross-citizen collaboration (societal cohesion)
Informs citizens to allow them to make better decisions at all levels of society
Maintains Citizen trust of government’s handling of personal data
Improves the perception of government’s service efficiency/delivery
Provides more efficient and timely access to government services
QUESTIONS?
CONCLUSION
MyGov – Good concept, great potential, but some issues to be dealt with.
Gov 2.0
REFERENCES ABS 2008, Adult Literacy, viewed 5 November 2011, <
http://www.abs.gov.au/AUSSTATS/[email protected]/Lookup/4102.0Chapter6102008>.
Chang, A-M & Kannan, PK 2008, 'Leveraging Web 2.0 in Government', IBM Center for The Business of Government, Washington, DC.
Chen, PJ 2011, Gov 2.0: Online engagement or a neo-liberal Trojan Horse?, Canberra , viewed 5 November 2011, <202.14.81.230/Library/pubs/Vis/vis10-11.htm>.
Lundy, K 2009, Public Sphere 2: Government 2.0 Briefing Paper, viewed 5 November 2011, <www.katelundy.com.au/wp-content/uploads/Public-Sphere-2-Government-2.pdf>.
Smallwood, T 2011, Technology & culture change - The MyGov concept – FB or LinkedIn for Government?, viewed 9 November 2011, <http://learnonline.canberra.edu.au/mod/resource/view.php?id=363015>
SunlightFoundation 2009, What Gov 2.0 means to Sunlight, viewed 10 November 2011, <http://www.youtube.com/watch?v=IwGtujv9p1Q>