gov 2.0 - trust and transparency

Gov 2.0Trust and Transparency

the network

Pew Internet and American Life ProjectMobile Access to Data and Informationhttp://www.pewinternet.org/Reports/2008/Mobile-Access-to-Data-and-Information.aspx

Quang Minh (YILKA) on FlickrHow many non-Mac are therehttp://www.flickr.com/photos/yilka/1829139871/

In March 2008:

41% of adult Americans have logged onto the internet on the go, that is, away from home or work either with a wireless laptop connection or a handheld device.

Pew Internet and American Life ProjectMobile Access to Data and Informationhttp://www.pewinternet.org/Reports/2008/Mobile-Access-to-Data-and-Information.aspx

In July 2009:

56% of adult Americans have accessed the internet by wireless means, such as using a laptop, mobile device, game console, or MP3 player.

Pew Internet and American Life ProjectWireless Internet Usehttp://www.pewinternet.org/Reports/2009/12-Wireless-Internet-Use.aspx

Pew Internet and American Life ProjectWireless Internet Usehttp://www.pewinternet.org/Reports/2009/12-Wireless-Internet-Use.aspx

and:

One-third of Americans (32%) have used a cell phone or Smartphone to access the internet for emailing, instant-messaging, or information-seeking. This level of mobile internet is up by one-third since December 2007.

William Hook on FlickriPhonehttp://www.flickr.com/photos/williamhook/2830322349/

...The idea of a single portable device that can make phone calls, take pictures, record audio and video, store data, music, and movies, and interactwith the Internet — all of it — has become so interwoveninto our lifestyles that it isnow surprising to learnthat someone doesnot carry one...

2009 Horizon Reporthttp://www.nmc.org/pdf/2009-Horizon-Report.pdf

"It's when a technology becomes normal, then ubiquitous, and finally so pervasive as to be invisible, that really profound changes happen"Clay Shirky, Here Comes Everybody, p105

Steven W on FlickrMy Communitieshttp://www.flickr.com/photos/stevenwarburton/3209461104/

Pew Internet and American Life Project. The Future of the Internet IIIhttp://www.pewinternet.org/Reports/2008/The-Future-of-the-Internet-III.aspx

"The divisions between personal time and work time and between physical and virtual reality will be further erased for everyone who is connected."

alles-schlumpf on FlickrClose Connectionhttp://www.flickr.com/photos/29487767@N02/2855271953/

the Internet is a place to connect

the conversation

the web is a two-way conversation

z6p6tist6 on FlickrTwo-Way Street Signhttp://www.flickr.com/photos/z6p6tist6/500048151/

...but we already do community consultation?

"Any person may make a submission ... addressed to:" "...be viewed at the Corindi Beach Shop, the Woolgoolga Library and the council's Administration Building."

too risky?

Toastercookie on Flickrcliff divinghttp://www.flickr.com/photos/toastercookie/3914904568/

trust and reputation

Eighty-one per cent of Australian respondents said they do not trust information from a company CEO, and just six per cent trust corporate advertising.

media release2009 Edelman Trust Barometerhttp://www.edelman.com.au/insights/2009EdelmanTrustBarometer.htm

Government sites receive more traffic from Social Nets than News and Mediahttp://weblogs.hitwise.com/sandra-hanchard/2009/09/government_sites_receive_more.html

"...Government websites received more traffic from Social Networking and Forums than the online News and Media industry for the first

time during August 2009."

...nearly a quarter (23%) of online-Australians have boycotted an organisation after reading a negative comment on the social web about how that organisation treats its customers.

PC World 01/09/2009Consumer Talk in the Cloud about Poor Customer Care Impacts the Bottom Linehttp://www.pcworld.idg.com.au/article/316894/consumer_talk_cloud_about_poor_customer_care_impacts_bottom_line

how's your reputation?

Striatic on Flickr/disapprovehttp://www.flickr.com/photos/striatic/2191404675/

Trust

Ben Macleod on FlickrTotal Trusthttp://www.flickr.com/photos/benmcleod/186122997/

DemosState of Trusthttp://www.demos.co.uk/publications/stateoftrust


...use the personal interactions between their staff and the public to build ongoing, two-way relationships with the people they serve...


...counter allegations of unfairness in their decision making by developing more robust and open processes for allocating resources.

Transparency

Edans on FlickriPhone transparent screenhttp://www.flickr.com/photos/edans/1526393678/

Striatic on Flickr/approvehttp://www.flickr.com/photos/striatic/2191404127/

what does 'trust and transparency' look like?

gerlos on FlickrBinocularportraithttp://www.flickr.com/photos/gerlos/3119891607/

Public Sphere

Justin Freeman on FlickrSenator Kate Lundyhttp://www.flickr.com/photos/62428481@N00/3651202753/

Public Sphere

http://www.paulmcleay.com.au/

civic surf

http://civicsurf.org.uk/2008/09/civicsurf-the-documentary-in-full/

@mosmancouncil on twitter

@mosmancouncil on twitter

http://www.twitter.com/mosmancouncil

ready to begin?

Jon_Marshall on FlickrStarting Linehttp://www.flickr.com/photos/jon_marshall/260978898/

learning 2.0

http://nswpubliclibrarieslearning2.blogspot.com/

some tips?

paul goyette on FlickrPoint of contacthttp://www.flickr.com/photos/pgoyette/436001366/

be human

be authentic

PinCheck on FlickrThe Real Thinghttp://www.flickr.com/photos/freeflier/143843519/

The wrap up...

gertrud K on FlickrWrapped Reichstaghttp://www.flickr.com/photos/gertrudk/18932596/

many images used in this presentation were obtained from flickr.com under a creative commons license.

many thanks to all who make their photos available to others to build upon.

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.5 Australia Licensehttp://creativecommons.org/licenses/by-nc-sa/2.5/au/

gov 2.0 - trust and transparency

Technology