Download - Gov 2.0 - Trust and Transparency
Gov 2.0Trust and Transparency
the network
Pew Internet and American Life ProjectMobile Access to Data and Informationhttp://www.pewinternet.org/Reports/2008/Mobile-Access-to-Data-and-Information.aspx
Quang Minh (YILKA) on FlickrHow many non-Mac are therehttp://www.flickr.com/photos/yilka/1829139871/
In March 2008:
41% of adult Americans have logged onto the internet on the go, that is, away from home or work either with a wireless laptop connection or a handheld device.
Pew Internet and American Life ProjectMobile Access to Data and Informationhttp://www.pewinternet.org/Reports/2008/Mobile-Access-to-Data-and-Information.aspx
In July 2009:
56% of adult Americans have accessed the internet by wireless means, such as using a laptop, mobile device, game console, or MP3 player.
Pew Internet and American Life ProjectWireless Internet Usehttp://www.pewinternet.org/Reports/2009/12-Wireless-Internet-Use.aspx
Pew Internet and American Life ProjectWireless Internet Usehttp://www.pewinternet.org/Reports/2009/12-Wireless-Internet-Use.aspx
and:
One-third of Americans (32%) have used a cell phone or Smartphone to access the internet for emailing, instant-messaging, or information-seeking. This level of mobile internet is up by one-third since December 2007.
William Hook on FlickriPhonehttp://www.flickr.com/photos/williamhook/2830322349/
...The idea of a single portable device that can make phone calls, take pictures, record audio and video, store data, music, and movies, and interactwith the Internet — all of it — has become so interwoveninto our lifestyles that it isnow surprising to learnthat someone doesnot carry one...
2009 Horizon Reporthttp://www.nmc.org/pdf/2009-Horizon-Report.pdf
"It's when a technology becomes normal, then ubiquitous, and finally so pervasive as to be invisible, that really profound changes happen"Clay Shirky, Here Comes Everybody, p105
Steven W on FlickrMy Communitieshttp://www.flickr.com/photos/stevenwarburton/3209461104/
Pew Internet and American Life Project. The Future of the Internet IIIhttp://www.pewinternet.org/Reports/2008/The-Future-of-the-Internet-III.aspx
"The divisions between personal time and work time and between physical and virtual reality will be further erased for everyone who is connected."
alles-schlumpf on FlickrClose Connectionhttp://www.flickr.com/photos/29487767@N02/2855271953/
the Internet is a place to connect
the conversation
the web is a two-way conversation
z6p6tist6 on FlickrTwo-Way Street Signhttp://www.flickr.com/photos/z6p6tist6/500048151/
...but we already do community consultation?
"Any person may make a submission ... addressed to:" "...be viewed at the Corindi Beach Shop, the Woolgoolga Library and the council's Administration Building."
too risky?
Toastercookie on Flickrcliff divinghttp://www.flickr.com/photos/toastercookie/3914904568/
trust and reputation
Eighty-one per cent of Australian respondents said they do not trust information from a company CEO, and just six per cent trust corporate advertising.
media release2009 Edelman Trust Barometerhttp://www.edelman.com.au/insights/2009EdelmanTrustBarometer.htm
Government sites receive more traffic from Social Nets than News and Mediahttp://weblogs.hitwise.com/sandra-hanchard/2009/09/government_sites_receive_more.html
"...Government websites received more traffic from Social Networking and Forums than the online News and Media industry for the first
time during August 2009."
...nearly a quarter (23%) of online-Australians have boycotted an organisation after reading a negative comment on the social web about how that organisation treats its customers.
PC World 01/09/2009Consumer Talk in the Cloud about Poor Customer Care Impacts the Bottom Linehttp://www.pcworld.idg.com.au/article/316894/consumer_talk_cloud_about_poor_customer_care_impacts_bottom_line
how's your reputation?
Striatic on Flickr/disapprovehttp://www.flickr.com/photos/striatic/2191404675/
Trust
Ben Macleod on FlickrTotal Trusthttp://www.flickr.com/photos/benmcleod/186122997/
DemosState of Trusthttp://www.demos.co.uk/publications/stateoftrust
DemosState of Trusthttp://www.demos.co.uk/publications/stateoftrust
...use the personal interactions between their staff and the public to build ongoing, two-way relationships with the people they serve...
DemosState of Trusthttp://www.demos.co.uk/publications/stateoftrust
...counter allegations of unfairness in their decision making by developing more robust and open processes for allocating resources.
Transparency
Edans on FlickriPhone transparent screenhttp://www.flickr.com/photos/edans/1526393678/
Striatic on Flickr/approvehttp://www.flickr.com/photos/striatic/2191404127/
what does 'trust and transparency' look like?
gerlos on FlickrBinocularportraithttp://www.flickr.com/photos/gerlos/3119891607/
Public Sphere
Justin Freeman on FlickrSenator Kate Lundyhttp://www.flickr.com/photos/62428481@N00/3651202753/
Public Sphere
http://www.paulmcleay.com.au/
civic surf
http://civicsurf.org.uk/2008/09/civicsurf-the-documentary-in-full/
@mosmancouncil on twitter
@mosmancouncil on twitter
http://www.twitter.com/mosmancouncil
ready to begin?
Jon_Marshall on FlickrStarting Linehttp://www.flickr.com/photos/jon_marshall/260978898/
learning 2.0
http://nswpubliclibrarieslearning2.blogspot.com/
some tips?
paul goyette on FlickrPoint of contacthttp://www.flickr.com/photos/pgoyette/436001366/
be human
be authentic
PinCheck on FlickrThe Real Thinghttp://www.flickr.com/photos/freeflier/143843519/
The wrap up...
gertrud K on FlickrWrapped Reichstaghttp://www.flickr.com/photos/gertrudk/18932596/
many images used in this presentation were obtained from flickr.com under a creative commons license.
many thanks to all who make their photos available to others to build upon.
This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.5 Australia Licensehttp://creativecommons.org/licenses/by-nc-sa/2.5/au/