looking ahead privacy, laws, & technology ____________________________________________ j. trevor...
TRANSCRIPT
Looking AheadLooking AheadPrivacy, Laws, & Privacy, Laws, &
TechnologyTechnology
________________________________________________________________________________________
J. Trevor HughesJ. Trevor HughesInternational Association of Privacy ProfessionalsInternational Association of Privacy Professionals
Emerging Regulatory IssuesEmerging Regulatory Issues
PrivacyPrivacy ID TheftID Theft SSNs SSNs SpamSpam TelemarketingTelemarketing GLBAGLBA FCRAFCRA HIPAAHIPAA Patriot ActPatriot Act
SecuritySecurity The Ugly StepchildThe Ugly Stepchild
A Look AheadA Look Ahead Emerging TechnologyEmerging Technology BiometricsBiometrics Data FluidityData Fluidity Data AggregationData Aggregation
The Privacy StrataThe Privacy Strata
Technology Standards
Self Regulatory Standards
US Government
SSNs GLB HIPPA
The States (Legislatures, DOIs and AGs)
The Rest of the
World
The Rest of the
World
EUROPE EUROPE Canada Canada
Identity TheftIdentity Theft
FTC Complaints:FTC Complaints: 2000: 31,0002000: 31,000 2001: 86,0002001: 86,000 2002: 162,0002002: 162,000 Top consumer fraud Top consumer fraud
complaint in 2002complaint in 2002 30% growth predicted 30% growth predicted
going forwardgoing forward
Average impact:Average impact: $1500$1500 175 hours of clean up175 hours of clean up credit disruptionscredit disruptions
42% of complaints 42% of complaints involve credit card involve credit card fraudfraud
Identity theft coverage now availableIdentity theft coverage now available
Social Security NumbersSocial Security Numbers
California:California: Correspondence to residential addresses cannot Correspondence to residential addresses cannot
include a SSNinclude a SSN (Simitian bill) employers cannot use SSN for purposes (Simitian bill) employers cannot use SSN for purposes
other than taxesother than taxes
Feds:Feds: Proposals to limit use as college IDProposals to limit use as college ID
Looking ahead:Looking ahead: Restrictions on the use of SSNs as internal identifiersRestrictions on the use of SSNs as internal identifiers
May be used for verification of identity, accessing medical May be used for verification of identity, accessing medical files and credit reportsfiles and credit reportsMay not be used as an account numberMay not be used as an account number
SPAMSPAM
Hotmail – 80% unsolicited Hotmail – 80% unsolicited bulk emailbulk email31 billion per day (2002)31 billion per day (2002)60 billion per day(2006)60 billion per day(2006)Dial up concerns (EU Dial up concerns (EU local call problems)local call problems)Work productivity/liability Work productivity/liability concernsconcernsDeliverability concernsDeliverability concernsChannel viability Channel viability concerns (the “900” concerns (the “900” phenomenon)phenomenon)
Killing the Killer App?Killing the Killer App?
Legal Responses:Legal Responses: 26 states with anti-26 states with anti-
spam legislationspam legislation Can Spam Act in Can Spam Act in
SenateSenate Commerce/Judiciary Commerce/Judiciary
efforts in Houseefforts in House EU opt-in EU opt-in
requirementsrequirements
Tech ResponsesTech Responses BlacklistsBlacklists Filtering by ISPsFiltering by ISPs Solution providersSolution providers
HabeusHabeus
Trusted SenderTrusted Sender
IronPortIronPort
BrightmailBrightmail
Aggressive filtering results in “false positives”(legitimate email being blocked)
The Value of EmailThe Value of Email
Spam
Value to R
ecipient PermissionAcquisition
PermissionRetention
Relational Messages:Transactional, personal, paid service,
permission-based non-marketing
ISPs and False PositivesISPs and False Positives
NetZ
ero 27%
Yahoo 22%
AO
L 18%
Com
puserve 14%
Hotm
ail 8%
Mall.com
MS
N
US
A.net
Earthlink
BellS
outh
Average Non-Delivery for Top ISPs: 15%
Assurance Systems, Feb. 2003
Employee PrivacyEmployee Privacy
Blurring of work/home Blurring of work/home boundariesboundaries30% of ecommerce sales 30% of ecommerce sales generated from the generated from the workplaceworkplaceExtensive use of Extensive use of company email for company email for personal usepersonal useIssue: employer Issue: employer monitoring?monitoring?European v. US European v. US approachesapproaches
TelemarketingTelemarketing
The “must have” The “must have” legislation for every up-legislation for every up-and-coming AGand-coming AG
TCPA – allows for single TCPA – allows for single vendor opt-outvendor opt-out
FTC’s gift to consumers: FTC’s gift to consumers: a national do not call a national do not call registry (just signed)registry (just signed)
Telemarketing will Telemarketing will diminish as a sales diminish as a sales vehiclevehicle
Fair Credit Reporting ActFair Credit Reporting Act
Reauthorization in 2003Reauthorization in 2003
Big issues:Big issues: Expand consumer privacy protections?Expand consumer privacy protections? Sunset state preemption?Sunset state preemption?
NAAG says “YES!”NAAG says “YES!”
Business community says “please, no!”Business community says “please, no!”
For insurers: beware of scope creep in FCRA For insurers: beware of scope creep in FCRA reauthorization (Sen. Shelby – GLBA did not go reauthorization (Sen. Shelby – GLBA did not go far enough; wants opt in for third party transfers)far enough; wants opt in for third party transfers)
3 2
The Technology Policy MachineThe Technology Policy Machine
New, Little Understood, Technology Introduced
Policy and Standards Vacuum
Self Reg, New Technology and Education Create Trust 1
CookiesCookies
Small strings of code written to a special Small strings of code written to a special file on your hard drivefile on your hard drive
Usually anonymous, may be associated Usually anonymous, may be associated with PIIwith PII
The NAI PrinciplesThe NAI Principles
Members will:Members will: Never profile on sensitive data (financial, Never profile on sensitive data (financial,
medical, sexual)medical, sexual) For PII:For PII:
Never merge PII with previously collected Never merge PII with previously collected clickstream without affirmative consent clickstream without affirmative consent Provide consumers with robust notice and choice Provide consumers with robust notice and choice (opt-out) for the merger of PII with prospective (opt-out) for the merger of PII with prospective clickstreamclickstream
For Non-PII:For Non-PII:Provide clear and conspicuous notice and choice Provide clear and conspicuous notice and choice (opt-out) (opt-out)
P3P with Cookie ManagementP3P with Cookie Management
WEB SITE
P3P HEADER
BROWSER
P3P AgreementP3P Setting
Cookie
Cookie
Cookie
P3P Agreement
If Richard Smith Says it is Okay, it If Richard Smith Says it is Okay, it MUST Be Okay...MUST Be Okay...
““My first reaction was, ‘Oh, they’re terrible!’ My first reaction was, ‘Oh, they’re terrible!’ Over the last year and a half as I’ve Over the last year and a half as I’ve looked at the Internet and how it works, it looked at the Internet and how it works, it would be very difficult to have the Internet would be very difficult to have the Internet without them (cookies).”without them (cookies).” NY Times; Sept. 4, 2001NY Times; Sept. 4, 2001
SecuritySecurity
Security AuditSecurity Audit Quickest, easiest way to get a snapshot of your security Quickest, easiest way to get a snapshot of your security
issuesissues
Develop a “Security Portfolio”Develop a “Security Portfolio” Internet/Acceptable use policiesInternet/Acceptable use policies E-mail policiesE-mail policies Remote access policiesRemote access policies Special access policiesSpecial access policies Data protection policiesData protection policies Firewall management policiesFirewall management policies Cost sensitive, appropriate architectureCost sensitive, appropriate architecture
Reassess, Audit, ReviseReassess, Audit, Revise
DefenseIn
Depth!
SecuritySecurity
Protect Internally and Protect Internally and ExternallyExternally IIS Survey (2000) – IIS Survey (2000) –
68% of attacks are 68% of attacks are internalinternal
Protect Network AND Protect Network AND DataData Data is usually the Data is usually the
target of an attack, not target of an attack, not the “network”the “network”
Security – What to do?Security – What to do?
Standards Emerge!Standards Emerge! Data encryption to the Data encryption to the
column levelcolumn level Role-based access Role-based access
control to the row levelcontrol to the row level Role-based access for Role-based access for
DBAsDBAs Transaction Transaction
auditabilityauditability
Pay now, or Pay Pay now, or Pay Later!Later!
Emerging DynamicsEmerging Dynamics
Data FluidityData Fluidity PersonalizationPersonalization Persistent SurveillancePersistent Surveillance BiometricsBiometrics
Data AggregationData Aggregation Targeted messagingTargeted messaging
Geo PrivacyGeo Privacy
Data Friction and FluidityData Friction and Fluidity
FRICTION FLUIDITY
Stone Tablets
Paper
Printing Press
Digital Data
Data Velocity
PersonalizationPersonalization
As data becomes more As data becomes more fluid, personal targeting fluid, personal targeting becomes possiblebecomes possible
Privacy issues prevailPrivacy issues prevail
.NET (Microsoft), Liberty .NET (Microsoft), Liberty Alliance (Sun)Alliance (Sun)
Never entering your name, Never entering your name, password, address and password, address and credit card againcredit card again
Do we really want this?Do we really want this?
The rise of GUIDsThe rise of GUIDs
Data Fluidity for HealthcareData Fluidity for Healthcare
Smart CardsSmart Cards GenomeGenome Entire Medical RecordEntire Medical Record
HIPAA code setsHIPAA code setsCRM across all CRM across all lines/interaction lines/interaction pointspointsSingle interface Single interface solutions for solutions for customerscustomers
Biometrics EverywhereBiometrics Everywhere
Biometric AttestationsBiometric Attestations Faceprints, eyeprints, Faceprints, eyeprints,
fingerprints, hand fingerprints, hand geometry, voice geometry, voice recognition, vein recognition, vein patterns, gait patterns, gait recognition, odor...recognition, odor...
Face RecognitionFace Recognition
2001 Superbowl2001 Superbowl
AirportsAirports
Urban hot spotsUrban hot spots
Business campusBusiness campus
Iris/Fingerprint RecognitionIris/Fingerprint Recognition
Airports (Vancouver Airports (Vancouver and Toronto)and Toronto)
SignaturesSignatures
High security High security buildingsbuildings
Persistent Persistent SurveillanceSurveillance
““He’s been idented on He’s been idented on the Metro...”the Metro...”
Data AggregationData AggregationData Silos Aggregation
Core Data
Inferred Data
Meta Data
Derivative Data
Personalization and Velocity
Geo PrivacyGeo Privacy
e911e911
Geo Targeted Geo Targeted Wireless ServicesWireless Services ““Smell that coffee? Smell that coffee?
Come in for a cup!”Come in for a cup!”
Lessons to be LearnedLessons to be Learned
Data Becomes Much Data Becomes Much More FluidMore FluidData Management Data Management Becomes Much More Becomes Much More DifficultDifficultData Moves More QuicklyData Moves More QuicklySmart Companies will Smart Companies will Harness the Power of Harness the Power of Data Fluidity to Reduce Data Fluidity to Reduce Costs and Improve Their Costs and Improve Their Value Propositions Value Propositions
The International Association of Privacy Professionalsis the nation’s leading association for privacy and securityprofessionals. It helps its members build and maintain privacyprograms while effectively navigating rapidly changingregulatory and legal environments.
Mission of IAPP
1. To promote privacy programs and safeguards – their introduction, development and maintenance.
2. To provide a forum for interaction and information exchange for our members.
3. To create high quality educational opportunities for those involved with privacy issues.
Phone: 800-266-6501 www.privacyassociation.org
THANKS!THANKS!
J. Trevor HughesJ. Trevor Hughes
[email protected]@maine.rr.com
207 351 1500207 351 1500