LeBlanc Oil LLC

Interview: Ken LeBlanc

19 Dresser Hill Rd, Charlton Ma 01507

Tyler LeBlanc

Nichols College

Business and Society

The Company• LeBlanc Oil is a small family owned Oil Company

located in Charlton Ma.• Limited Liability Company• Protection on personal assets, pass through taxation,

flexible management

• Products• #2 Home Heating Oil, 24 hr Service, Furnace/boiler

Cleanings, tank replacements

• LeBlanc Oil has been in Business Since September 1st, 2008

Background

Background con.• Ken LeBlanc- Business Degree from the College of Holy

Cross• With a strong business background, Ken believed he

could start a profitable Oil company with very little knowledge in the industry. His degree helped in may ways. As of right now, he is the leading oil distributor in Central MA

Success• Amount of Customers in local areas• Customer base is over 7,000 house holds• Started with one truck, now the currently have 6• Started out writing tickets and filing by hand. “As the

business grew we were able to purchases an automated computer system that has helped us with tickets and filing” Ken LeBlanc

• Began with 2 Employees, Currently have 9• Great Customer Service

Challenges• “People don’t understand the profit. We are not out to

take peoples money. If oil goes up or down, LeBlanc Oil makes the same profit.”

• New Oil Laws• Meet the new 1992 Furnace laws• Keep up with the Oil demand in bad un-drivable weather• Long Hours including 24 hr service

Success/Challenges con.• When Customers complain, We try to do our best to help

their needs. We make min profit with out price gorging.• Success Factors• Customer Service, discounts, Product delivered on time, Fast

Technical Service

• Fatal Flaws• Oil Spills, Truck Repairs, Damage during the winter season,

DOT regulations, Hazmat regulations

Plans

• New Location• Propane• Expand Company• Website

Goals

• Leading Oil Distributor in Central Ma

• Largest Customer Cliental• High Standards• High Customer Satisfaction

Rate

My Own Questions• What separates you from your competitors?• Top of the line, cheapest price, all the work is done within the

company, great customer service

• What sort of work do you do for the business outside of business hours?• Separate delivery tickets by towns, run credit cards for oil delivery's

on credit

• What kinds of advertising to you use to promote your business?• Newspaper ads, word of mouth, radio talk shows

• How important is keeping a good staff?• “Customer serve at LeBlanc Oil is very important. A good staff goes a

long way. Our drivers here are the best around.”

Summery• Anyone can be successful in a company they are not

familiar with if they have a great business background.• Knowing basic management skills is a great start in the

right direction.• Owning a business with high standards will always

promote a high outcome.• What did I learn?• Factors and responsibilities to owning your own company.• Ambition goes along way.• With a strong desire to succeed, you cannot fail.