KULBER (KIM) PARMAR 56 Redstone Ave NE

Calgary, Alberta T3N 0J6 587-284-2495 Kim,parmar.kim@Gmail.com

EDUCATION______________________________________________________________________________________

Canadian Investment Funds Course Currently enrolled

Bachelors of Arts, Education Sept 1986-April 1990SSN University, Delhi

-Graduated with honors

Progressive Intercultural & Community Service Sept 2000-August 2002Human Resources

-Trained as Human resource specialist -Volunteered by help making individual cover letters and resumes

First Aid March 2003-PresentCalgary, Alberta

-Certified by the Alberta Health Services

SKILLS__________________________________________________________________________

Customer Service: Deliver an excellent customer experience in every client interaction. Communications skills: Strong verbal and written communication skills when dealing with

clients, District Executives, and other Senior Banking Officers. Organization: Efficient time management, adherence to schedule, able to complete projects and

work within specific deadlines. Technical Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Lotus Notes and

various banking software. Leadership: Have lead and coordinated various sales and service teams and have held a wide

range of managerial positions at Scotiabank and UPS. Sales: Provide professional products and services in a client orientated atmosphere

WORK EXPERINCE______________________________________________________________________________________

MANAGER CUSTOMER SERVICE APRIL 2012-PRESENT

SCOTIABANK, CALGARY Lead the delivery of customer service and the promotion of Bank services by developing a clear

understanding of the branch’s financial and non-financial goals. Lead and develop the branch’s service team by providing direction, guidance and support. Manage the quality and efficiency of branch operations by ensuring customer service staffing

levels and work schedules meet customer service demands, while adjusting as required. Support compliance with regulatory and internal Bank guidelines by executing duties of the

Branch Privacy Officer, Anti-Money Laundering/Anti-Terrorist Financing Compliance Officer, Occupational Health & Safety Officer, as assigned.

Reporting immediately any unusual occurrences or fraudulent activity and escalating issues/deficiencies/trends to the Branch Manager and/or applicable Shared Services department as appropriate.

Providing human resource administrative support for the branch team

SENIOR MANAGER September 2003 – Present

UPS, CALGARY

Dealt with customer service concerns and complaints by phone and in-person Reconciled opening/closing of sales and inventory Managing bank balances and accounts reconciliation Account receivable and payable Supervised employees and attended to customers Managed the operations of the business and trained employees

SALES ASSOCIATE September 011 – August 2014

COACH, CALGARY

Discussed features and benefits of Coach products with clients Cross-sell additional products to customers to enhance relationship Closing the establishment – preparing nightly bank deposits Dealing with product inventory – accounting for inventory purposes.

CUSTOMER SERVICE SUPERVISOR FEBRUARY 2008 – MARCH 2012

SCOTIABANK, CALGARY Lead the delivery of customer service at the service counters and support the promotion of Bank

services by developing a clear understanding of the branch’s financial and non-financial goals. Developing and obtaining agreement on individualized development plans. Resolving issues/negotiating compromises between team members. Recruiting and promoting team members, as applicable, in accordance with standard Bank

policies. Adhering to and ensuring team members’ compliance with position authorities and bank policies. Arranging cover for authorizations during necessary absences.

VOLUNTEERISM______________________________________________________________________________________

Calgary Women Shelter, Calgary Febuary 2014-Present Assisted in various portfolios by organizing, initiating, and volunteering at events Provided counseling and workshop to the community

Calgary Christian Punjabi Church December 2012-Present Organize and execute events Dealing with finding and recruiting volunteers for multiple church functions

Juvenile Diabetes Research Foundation (JDRF), Calgary January 2008-Present Planned, initiated, and marketed fundraisers with successful outcomes Acted as the head treasury and handled cash related duties dealing with charitable donations and

payments

INTERESTS____________________________________________________________

Languages: English, Punjabi, Hindi, Urdu

Reading, writing, travelling

Working on teams and teaching