Experienced in management, marketing, development, organization, advertising, sales, administrative skills,

public speaking, human resources and project management. Cost-conscious and reliable with a proven

history of strong work ethics, loyalty, and longevity. Also skilled in event planning, budget development,

strategic planning, ad design, customer service, and customer retention. Highly motivated, goal and detail

oriented with a passion to succeed. Proficient in Microsoft Word, Publisher and Excel.

September 2012—Present

Secretary/Project Specialist

The PULSE Center, Arkansas Children’s Hospital

Responsible for data collection, record keeping, taking minutes, and administrative duties as needed

Scheduling course events without overlapping manikins, rooms, staff, and time slots

Preparing monthly, quarterly and annual data reports

Organizing course details, cases, filing, creating course and standardized patient folders

Maintain electronic and hard copies of course documentation

Communicating with facilitators, standardized patients, learners, and other simulation centers

Assist director with budget reports, standardized patient assignments, and other projects as needed

Ordering office and medical supplies as needed and tracking expenses

Research simulation best practices

Assist with center accreditation

Management and documentation of Gold Standard Program

Manage standardized patient payroll and track usage, costs, and data

Maintain current policy, strategic plan, simulation records and safety binders

Organize and manage projects as needed

Issuing and reviewing evaluations for each course

Preparing monthly budget variance reports,

Data collection and presentation

May 2003—June 2012

Customer Service Representative

Little Rock Apartment Guide

Responsible for ad design, meeting deadlines, website training, project management, sales and

updating online information

Skilled in developing marketing plans for apartment communities of all types and sizes including

affordable and new developments

Monitoring clients’ advertising programs and adjusting them to best meet the communities’ needs.

Development of multiple training seminars, on-site group training and public speaking at training and

motivational seminars

Creating fliers, postcards, marketing materials and other projects as needed

Managing the secret shopper program for clients

Monthly data summaries and budget variance reports

November 2005 — July 2012

IREM Association Executive (IAE)

The Institute of Real Estate Management Arkansas Chapter #64 (IREM)

Event planning—secure speakers, location, food, A/V equipment, reservations, agenda for events

Achieved highest standard (5 Star) for chapter every year

Updating strategic plan and annual goals

Organizing Executive Committee Meetings, taking minutes

Billing and maintaining financial records for the chapter using Quickbooks

Organizing educational courses, golf tournaments, holiday banquets

Designing and presenting seminars for market and affordable apartment communities

Maintaining membership records and collecting dues

Maintaining local and national survey data

Updating Facebook account for chapter and preparing press releases

Managing chapter programs and courses

Kim Nelson

Phone: 501-940-1675

Email: 3akn@comcast.net

5024 Lynn Lane

North Little Rock, AR 72118

Qualifications

Work History

Kim Nelson

December 2001—May 2003

Property Manager

Chenal Lakes Apartments—Bailey Properties, LLC

Responsible for managing nine associates and 456 apartment homes

Hiring and firing employees, training, rent collection, maintaining and exceeding occupancy and budget

goals, overseeing maintenance, resident retention, marketing, scheduling make readies, settling resident

disputes, paying bills, hiring vendors and contractors, creating a community environment onsite by

developing multiple resident social groups, overseeing curb appeal, fair housing compliance, planning

and executing resident functions, handling evictions and lease violations, move-ins, move-outs,

inspections, resident satisfaction, auditing files

Achieved record occupancy at 99%

April 2001—December 2001

Assistant Property Manager

Spring Valley Apartments—Bailey Properties, LLC

Responsible for assisting property manager in daily operations of an apartment community under

rehabilitation

Rent collections, renewals, move ins, move outs, reports, month end

Resident retention and resident satisfaction

Administrative duties including filing, typing, budget variances, competitive surveys and data entry

Overseeing community events

Inspecting vacant apartments before move-ins and after move-outs.

September 1998—April 2001

Marketing Administrative Assistant

Bailey Properties, LLC

Responsible for assisting marketing director in all aspects of marketing 20 apartment communities

Editing, designing, printing and distributing monthly company newsletter

Creating newsletter template, designing forms, fliers, and surveys

Helping create the design and essential elements for the company website, associate orientation video,

print and radio advertising and property signage

Organizing design and ordering of printed materials, uniforms, resident and employee gifts

Inventory and shipping/delivery of printing and marketing materials to apartment communities

Assisting during lease ups and marketing promotions

Typing and assisting in the creation of the employee training manual

As new properties were added to the portfolio, we created a checklist and made sure they had all the

proper marketing material printed, designed and distributed, including new logos, property name

changes, renumbering apartment units, and signs

May 1998—September 1998

Trainer

Bailey Properties, LLC

Responsible for training new employees in all aspects of Yardi, leasing, resident retention, move in and

move out procedures

Tutoring employees who needed extra help in Yardi

Filling in at all local apartment communities when needed during employee shortage

February 1998—May 1998

Leasing Representative at Chenal Lakes Apartments

Bailey Properties, LLC

Excelled in the ability to lease apartments holding the highest closing ratio among onsite employees

Following up with prospective residents, qualified resident income, rental and credit history

Tracking maintenance work orders

Move ins, move outs, rent collection, renewals, leases, preparing new resident packages and assisting

the residents during their move in

Work History

Continued

Kim Nelson

1992—February 1998

Fulton Press, Kwik Kopy Printing, Pip Printing, American Speedy Printing

· Typesetting and design, customer service, proofreading, inventory, ordering paper, customer satisfaction

· General knowledge of paper, ink and the printing process

· Operated numerous large capacity copiers, color copiers and bindery equipment

I volunteer with Camp Healing Hearts. This is a camp for children who have lost a parent or close family

member. I have also served as secretary for Cub Scout Troop 269 in Sherwood, AR, since 2008. I have

helped organize potlucks for The Ronald McDonald House through IREM Arkansas Chapter #64. I have

also organized volunteer outreach for Habitat for Humanity, and rescue animals in need. I have fostered a

squirrel, a raccoon, a rabbit and many injured turtles. I will bottle feed them, take them to the vet and make

sure they are healthy enough to release into the wild or turn them over to a wildlife habitat. I also have res-

cued many cats and dogs until I could find them a suitable home.

I am happily married with two children, ages 11 and 14. I love to read, fish, and cook. I love camping and

spending time outdoors.

Other Experience

Community Service

Interests and

Hobbies

I graduated from Northeast High School with honors, editor of the school newspaper and literary art maga-

zine, and a member of Senior Cabinet, Honor Society, Girls State, Drama, Speech and other clubs offered by

the school. I attended the Dale Carnegie General Management Course and the Broadway School of Real

Estate. I served on the IREM National IAE advisory council in 2011. I attended most of the IREM Legisla-

tive and Leadership Symposiums in Washington, D.C., as well as many of the Regional and National Fall

Conferences IREM held annually. Below is a summary of some of the courses I have attended.

2015 Effective Interviewing, ACH, Little Rock, AR

2015 Crisis Prevention Intervention, ACH, Little Rock, AR

2015 The Art of Positive Communication, ACH, Little Rock, AR

2015 Charts and Graphs Course, ACH Little Rock, AR

2015 Improvement University, ACH Little Rock, AR

2014 Introduction to Project Management, ACH Little Rock, AR

2014 CPR Course

2014 Collaborative and Creative Problem Solving, ACH Little Rock, AR

2014 Diversity Café: Digging a Little Deeper, ACH Little Rock, AR

2014 Error Prevention Training, ACH Little Rock, AR

2014 Everyone Communicates, Few Connect, ACH Little Rock, AR

2014 Speak Up! Improving your Presentation Skills

2014 Excel Course, ACH Little Rock, AR

2014 Effective Intervention Strategies with “Challenging” Families, ACH Little Rock, AR

2013 Customer Service: Natural as Child’s Play, ACH Little Rock, AR

2013 STAND Employee Training: Creating and Maintaining a Healthy Work Environment,

ACH Little Rock, AR

2013 Access Database Training, ACH, Little Rock, AR

2013 Library Research, ACH, Little Rock, AR

2013 Advanced Microsoft Word, ACH, Little Rock, AR

2012 IREM Leadership and Legislative Conference, Washington D.C.

2011 IREM Leadership and Legislative Conference, Washington D.C.

2010 Take Command of Your Public Speaking, IREM, Orlando, FL

2010 Learn the Secrets to Creating Magic, Lee Cockrell, IREM, Orlando, FL

2010 Up Close and Personal with an Association Rockstar, Russ Salzman, IREM, Orlando, FL

2010 Innovation Workshop, IREM, Orlando, FL

2009 IREM Leadership and Legislative Conference, Washington D.C.

2008 Understanding Association Finance, IREM, Chicago, IL

2008 IREM Ethics, IREM, Chicago, IL

2008 Technology Trends Seminar, IREM, Chicago, IL

2008 Strong Governance, IREM, Chicago, IL

2008 Effective Surveys, IREM, Chicago, IL

2008 The New Electronic Language, IREM, Chicago, IL

2007 Sales Training, Apartment Guide, Atlanta, GA

2007 IREM Leadership and Legislative Conference, Washington D.C.

2006 IREM Leadership and Legislative Conference, Washington D.C.

2006 Art and Science of Volunteer Leadership, IREM, Tampa, FL

2006 The Association Management Professional Conference, IREM, Tampa FL

2005 IREM Leadership and Legislative Conference, Washington D.C.

2000 Dale Carnegie Systems, General and Management Curriculum, Little Rock, AR

1998 Real Estate School, Broadway School of Real Estate, North Little Rock, AR

1998-2012 Fair Housing Training, offered annually by Apartment Association, IREM, and Bailey

Properties in-house training

Education and

Professional

Training