Kelsey N. Horvath (630) 346-7170 khorvath726@gmail.com

M o t i v a t e d • V e r s a t i l e • T e a m - o r i e n t e d • O r g a n i z e d

EDUCATION

Aurora University- Graduated Cum Laude with a Bachelor’s Degree in Business Administration- Member of Phi Eta Sigma Honors Fraternity & American Marketing Association

WORK EXPERIENCE

ALE Solutions, Inc. | Hotel Coordinator – Abatement Specialist February 2016 – Current - Consult as the primary contact for displaced policyholders to assess short-term housing

needs and organize accommodations- Solicit signed agreements from hotels and policyholders to submit commission reports- Strategize with department management to establish, build, and maintain the

abatement specialist team - Identified trends to modify policies and procedures for a significant decrease in the

outstanding balance owed for rent abatement on my caseloadALE Solutions, Inc. | Lead Hotel Coordinator Assistant September 2015 – February 2016 - Completed daily abatement file maintenance on behalf of Coordinators- Trained new and coached existing team members to ensure best practices were shared.- Managed and delegated all incoming and outgoing tasks to the Hotel Assistants group

to confirm completionALE Solutions, Inc. | Client Rapid Response Specialist June 2015 – September 2015- Conducted queries to complete file maintenance for active claims- Assisted with all incoming calls and monitored Hotel Assistant tasks- Monitored corporate bank accounts for adequate funds used for hotel billing

ALE Solutions, Inc. | Hotel Coordinator AssistantJanuary 2015 – June 2015- Supported Hotel Coordinators with file maintenance and task completion- Addressed customer concerns and resolved issues with empathy and accuracy- Communicated with all parties involved to verify accuracy throughout claim

TMS Applicators | Customer Relations Manager & Website StrategistJune 2014 - February 2015- Organized a sales lead list into a customer relations management system for future use- Designed and maintained website as well as marketing materials

Oros Saddlery | Sales Associate & Website Strategist May 2012 – December 2013- Collaborated with owner on website maintenance, marketing, and social media

campaign- Provided sales assistance on equestrian products- Met with sales representatives to order inventory and new product lines

Hakuna Matata Pet Care Services | OwnerJanuary 2012 – Current- Help members of my community care for their animals with dog walking services, house

sitting, daytime pet care, and supervise equestrian facilities while owners are away.

Kelsey N. Horvath (630) 346-7170 khorvath726@gmail.com

M o t i v a t e d • V e r s a t i l e • T e a m - o r i e n t e d • O r g a n i z e d

- Manage online presence and network to grow client base