karoliina luoto, scan agile 17: why agile customers become monsters
TRANSCRIPT
Karoliina Luoto · Scan Agile 2017 March 2, 15:00, Track 2
Why agile customers become monsters?And how can they be helped?
Karoliina Luoto + CodentoConsultant and Coach for Agile Lean development Focus: product leadershipBefore: systems agilist, collaboration specialist, product owner
Change agent’s right handin lean software development
Let me tell youA story
[email protected] · @totoroki · +358 40 765 8504
Photo: Sam Howzit, FlickrPicture: Malabooboo, Flickr
Monsters Inc.Wanted to develop an e-child-scarer
Picture: © Disney Pixar
The productmanager team had heard about this Scrum thing and wanted to try it out
Picture: © Disney Pixar
Photo: Sam Howzit, FlickrPicture: Malabooboo, Flickr
A company called Monsters Inc.Wanted to develop an e-child-scarer
Picture: © Disney Pixar
The project boardWas a bit suspicious about agile
Picture: © Disney Pixar
Photo: Sam Howzit, FlickrPicture: Malabooboo, Flickr
A company called Monsters Inc.Wanted to develop an e-child-scarer
Picture: © Disney Pixar
But the e-scarer had potential- So they found the money
The brand new Product Owner was super happy about how Scrum seemed
”We don’t need to plan, we’ll just find a team, start developing and see what happens!”
Picture: © Disney Pixar
Picture: © Disney Pixar
The Development Team Was talented and visionated
Picture: © Disney Pixar
The Product Manager TeamWorked their arses off
Picture: © Disney Pixar
Writing and prioritizingBacklog items
And the team really got Sprint goals completed
And the team really got Sprint goals completedOften Sprint ReviewsWere revelations for POs
Picture: © Disney Pixar
So this is the kind of productWe are building! Seems Excellent!
Picture: © Disney Pixar
POs got loads of user feedbackAnd tried to answer it all
Picture: © Disney Pixar
Time flied, project board tiredWhen do we get the results?
Picture: © Disney Pixar
The Scrum Team did greatBut nobody seemed to understand
Picture: © Disney Pixar
Finally the PO burnoutedIt seemed impossible to succeed
Picture: © Disney Pixar
The project was shut down:”Agile is not for us”
Picture: © Disney Pixar
Picture: © Disney Pixar
Picture: © Disney Pixar
It’s easy to loose the visionIn the middle of everything
Monsters returned to The old manual scaring system
Picture: © Disney Pixar
*The dev team was baffledWhat had gone wrong?
The team and others were baffledWhat had gone wrong?
The team was baffledWhat had they done wrong?
So how could theDevelopment Team have helped?
Agile Client Hand-Holder Testfor Scrum Masters and Dev Teams1. Have you had a liftoff (kickoff) for both methods AND
product vision?
Test by: Karoliina Luoto
2. Have you asked for project management vision on the value of the product? Vision document? Lean canvas?
3. Does your Product Owner have an overall product plan, like a user story map?
8. Have you told the Product Owner what you feel is worth focusing on? 9. Are you focusing on 20 % solutions that can fulfill 80 % of the need?
6. Are the decision-makers attending reviews?
4. Are you asking the PO to test – early and often?
7. Is your Product Owner attending retrospectives?
5. Is someone tracking user value over sprints?
Tools forHelping out the client
Picture: © Disney Pixar
Make them doA vision canvas
It forces to check all the basics are thought throughIf the vision is clear, it will only take them an hourFocus on the validations – how are the assumptions verified?
Picture: © Disney Pixar
Make them doA product map
Free-choice technique,essential to see the whole productHelps planning for Minimum Lovable Product
Picture: © Disney Pixar
Helps inspection of progress
Users (described with personas)
Activities e.g. ”cookinglunch”
Stepse.g. ”making the sauce”
Details e.g. ”adding wine”
Releaseslice
User Story Mapping
Model by: Jeff Patton
Get value feedbackFrom Users in Sprints
”Would you recommend this to a friend?”
Get the feedback to the board
Light protos, open betas, A/B testing…Do not trust the loud minority
Picture: © Disney Pixar
Picture: gdsteam, Flickr
It’s about value managementAnd you can help!
Picture: © Disney Pixar
The End Codento.com
Karoliina Luoto · @totoroki · +358 40 765 8504
Further tools and readingGreetings to your Product Owner • Karoliina Luoto: Tuoteomistajan Scrum-pikaopas
http://content.codento.fi/download/tuoteomistajan-scrum-pikaopas
• Downloadable vision canvas in Finnish: http://www.codento.fi/lataa-lean-visiolakana-ohjelmistoprojektiisi/
• Downloadable vision canvas in English: http://www.codento.fi/en/service/agile-methodologies-and-lean/
• Jeff Patton: User Story mappinghttp://jpattonassociates.com/user-story-mapping/