Jeremy Reid 203-8026 Franklin Ave

Fort McMurray, AB, T9H 5K3 ( 709-649-9845 * JeremyReid1982@hotmail.com

Operations & Customer Service Excellence Customer Relationship Management – Quality Assurance and Satisfaction – Health & Safety Standards

nergetic, results-oriented, positive, and customer-focused professional with expertise in customer service, communications, and sales, coupled with hands-on experience in operations coordination. Passionate and highly motivated with dynamic communication and presentation skills, I posses an exceptional ability to analyze situations and effect operational change

leading to improved business performance, maximization of profitability, and client satisfaction. A motivational team player with a proven track record of surpassing set organizational goals, with finely tuned organizational, exceptional communication, multitasking and planning skills. Core area of strength include:

§   Conflict Resolution §   People Management §   Retention & Satisfaction

§   Operations Coordination §   File & Record Management §   Custodial Operations

§   Customer Service Excellence §   Cross-Cultural Communication §   Efficiency Improvement

Technical Proficiencies Include: MS PowerPoint, MS Excel, MS Word, Social Media

HIGHLIGHTS

Ø   High level of attention to detail with strong observation skills. Ø   Reliable, trustworthy, co-operative, quick learner and team player. Ø   Strong interpersonal skills; familiarity with labour intensive environment. Ø   Facility to define a problem, test potential resolutions, and implement a solution. Ø   Experience to interpret blue prints and work instructions. Ø   Excellent analytical and decision making skills; ethical, honest, dependable.

PROFESSIONAL EXPERIENCE

CARPET INSTALLER 2015-2016 End of the Roll, Fort McMurray, AB

Assisted lead installer with carpet installations in residential homes. Loaded and unloaded materials and tools, lifted and carried carpet; tore down old flooring; cut and laid pad, nailed tack strip, assisted with installation, and bagged and loaded materials for recycling

§   Exhibited expert knowledge and ability to work with hand tools in a safe manner.

§   Demonstrated profound knowledge of maintaining equipment, the ability to ensure compliance to safety regulations, as well as the capacity to coordinate with other team members for projects.

§   Exhibited blueprint reading skills and document use for specifications and instructions.

LABOURER/CUSTOMER SERVICE REPRESENTATIVE 2011-2015 C@S Renovation, Bishop’s Falls, NL

Performed various operations in a safe and efficient way according to all relevant legislation, policies, and procedures

§   Facilitated housekeeping, operated machinery in a safe manner. §   Responded to clients’ inquiries & service requests. §   Improved customer service skills by providing service and knowledge

that would solve their problem. §   Confirmed appointments and performed general administrative duties. §   Provided unwavering customer care and support in a professional and

courteous manner to new and existing clients.

EARLIER EXPERIENCE

Electrician / Integral Energy, Calgary, AB 2010-2011

Was accountable and responsible for all aspects of health and safety, as well as policy and procedure compliance

§   Diagnosed and solved electrical and hydraulic problems. §   Completed systems diagnostics; explained technical diagnosis to clients. §   Maintained communication with management to ensure awareness of all the repair problems. §   Performed gear switching, piping, and table tray; handled lighting, wiring, and tool cribs.

E

ACHIEVEMENTS SNAPSHOT  

« Ensured that the team followed all applicable company and corporate policies, health, safety, and environmental requirements.

ACHIEVEMENTS SNAPSHOT  

« Performed general maintenance and repair of facilities and on-site equipment.

« Managed a high volume workload within a deadline-driven environment.

   

OTHER RELEVANT EXPERIENCE

Electrician / Flint Energy, Calgary, AB 2009-2010 Electrician / Academy Services, Calgary, AB 2008-2009 Electrician / Signature Lighting and Fans, Calgary, AB 2006-2008 Electrician / Voisey’s Bay Nickel Company (Iskueteu Contractor), Labrador, NL 2005-2006 Electrician / Mac Electrical, St. John’s, NL 2004-2005

PROFESSIONAL DEVELOPMENT

Academy Canada, St. John’s, NL Construction/Industrial Electrician, 2004

3rd year Apprentice