BANKING ON CUSTOMER EXPERIENCE

Presented by Jack Steele, Head of Technology – Data, ANZ

7 March, 2017

DIGITAL TECHNOLOGY HAS EMPOWERED CONSUMERS

PRODUCTS ARE BECOMING COMMODITISED

THE BETTER EXPERIENCE IS THE WINNER

PICK A BANK FOR A CREDIT CARD

NOW PICK A BANK FOR A CREDIT CARD

GREAT CUSTOMER EXPERIENCES DEMAND GREAT DATA

USE DATA TO CREATE HAPPY CUSTOMERS

THANK YOUPresented by Jack Steele