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© 2019 Jack Henry & Associates, Inc. ® 1 © 2019 Jack Henry & Associates, Inc. ® CIF 20/20 Fireside Chat 2019 Spring Update Jack Henry & Associates, Inc. ®

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Page 1: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2019 Jack Henry & Associates, Inc.®1 © 2019 Jack Henry & Associates, Inc.®

CIF 20/20 Fireside Chat –

2019 Spring Update

Jack Henry & Associates, Inc.®

Page 2: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2019 Jack Henry & Associates, Inc.®2

1 Fireside Warmup

2 Jack Henry Banking Mission

3 Industry Insight

4 Banking Top 10 Initiatives

5 Mark Unplugged

6 Q&A

Page 3: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2019 Jack Henry & Associates, Inc.®3

Fireside Chats – CIF 20/20 Participation

66% 74%

2017 2018

52%

2016

Page 4: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2019 Jack Henry & Associates, Inc.®4

SAVE-THE-DATE FOR THE 2019 JAC

October 6-10

San Diego Convention Center

San Diego, CA

Page 5: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2019 Jack Henry & Associates, Inc.®5

Registration & Hotel Room Block:

• Monday, June 3rd

• 6 hotel locations

Early Bird Discount Ends: August 1

Hotel Block Expires: August 1

Page 6: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2019 Jack Henry & Associates, Inc.®6

Registration & Hotel Room Block:

• Monday, June 3rd

• 6 hotel locations

Convention Center Information:

• VisitSanDiego.com

Multiple Hotels Available:

• Grand Hyatt

• Hard Rock Hotel

• Hilton Bayfront

• Hilton Gaslamp

• Marriott Marina

• Omni Downtown

Page 7: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2019 Jack Henry & Associates, Inc.®7

Regional User Groups (RUGS)

Bank Driven

Officers are elected by

you

Educational

Channel for continuing education

Interactive

Exchange ideas and

best practices

Directional

Provide enhancement

direction to JHA

Insightful

Stay currenton industry

trends

Page 8: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2019 Jack Henry & Associates, Inc.®8

Regional User Groups (RUGS)

President

Michael Mincey

First Community Bank

Vice President

Josh Bolinger

First Sound Bank

• ARMISTEN

• Great Lakes

• Gulf States

• Heartland

• Mid-Atlantic

• Midwest Central

• Midwest North

• Midwest South

• Northeast

• Oklahoma Sooners

• Smoky Mountain

• South Carolina

• South Central

• Southwest

• Texas

Page 9: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2019 Jack Henry & Associates, Inc.®9

Welcome!adWelcome!

Thank You for Your Business

Page 10: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2019 Jack Henry & Associates, Inc.®10

Mark ForbisEVP & CTO

Jack Henry & Associates

Stacey ZengelVP, Jack Henry & Associates

President, Jack Henry Banking

Greg AdelsonVP, Jack Henry & Associates

GM, Payment Solutions

Meet our PRESENTERS

Page 11: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2019 Jack Henry & Associates, Inc.®11

Leo MallamaciDirector of Sales

Jack Henry Banking

Presentation SUPPORT TEAM

Joel ThomasSr. Manager, Special Projects

Jack Henry Banking

Kevin SligarChief Technical Architect

Jack Henry Banking

Susan GeissGM, Banking Operations

Jack Henry Banking

Page 12: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2019 Jack Henry & Associates, Inc.®12

Jack Henry Banking® MissionBe innovative. Deliver on time.

Exceed

expectations.

Work smarter.

Listen to the client and

to each other.

Build open and honest relationships.

Have fun!

Forge good

partnerships.

Embrace and

drive change.

Communicate, communicate,

communicate!

OUR

CORE

GOALS

Page 13: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2018 Jack Henry & Associates, Inc.®13

Jack Henry Banking Insight

Education Support Consulting

Page 14: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2018 Jack Henry & Associates, Inc.®14

Industry Insight

Open Banking Digital Payments

Page 15: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2018 Jack Henry & Associates, Inc.®15

FY2019Top Ten List

Page 16: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

Why publish a top 10 list?

▪ Transparency, accountability,

communication, and expectation setting

▪ We are business partners!

Page 17: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

Caveats

▪ Regulatory changes may impact these

target dates.

▪ Beta testing can take anywhere from

3-9 months.

▪ Dates contained in this document are

provided as estimates only and can be

changed at any time at the sole

discretion of JHA. We will, however, let

you know if we do change them as well

as why we change them.

Page 18: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

1Digital

Initiatives

2Payments

Initiatives

3User

Interface

4Banking

Initiatives

5Financial

Crimes

6Platform

Initiatives

7Integration

Initiatives

8OutLink

Initiatives

9Regulatory

Initiatives

Top 10

10Process

Improvement

Page 19: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

01 Digital Initiatives

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

Banno

✓ Banno – Geezeo Integration Complete Complete

✓ Banno Conversations Complete Complete

✓ Banno – JHA Full Service Credit Card Complete Complete

MyCardRules Integration 5/10/2019 6/28/2019

Development GA

Page 20: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

02 Payments Initiatives

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

JHA Card Platform

Core PlatformDebit Cards &

In-house Credit CardsFull Service Credit Cards

✓ CIF 20/20 Complete Complete

GAGA

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

Page 21: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

02 Payments Initiatives

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

JHA PayCenter:

Zelle with goDough and CIF 20/20

6/30/2019 TBA

JHA PayCenter: The Clearing House

Inbound to CIF 20/20

9/30/2019 TBA

Development GA

JHA Faster

Payments

Card-funded

Payments

Card-funded payments 3/31/2019 6/30/2019

GADevelopment

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

Page 22: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

03 User Interface

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

User Interface (UI)

Deployment

Development GA

UI Deployment Complete 12/31/2019

Xperience Hosting

SolutionComplete 5/31/2019

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

Page 23: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

04 Banking Initiatives

Banking Initiatives

Development GA

Enhance core system to support Faster

Payments functionality Complete TBA

Add ability to search foreign address through

CustSrch messageComplete 3/31/2019

Enhance service layer support to allow work of

NSF items4/1/2019 6/30/2019

Enhance service layer support of memo post

descriptions4/1/2019 6/30/2019

Enhanced correction process for 5498 forms 4/1/2019 6/30/2019

New FX Wire Capability TBA TBA

* Multiple functionality, some may be available sooner.

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

Page 24: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

05 Financial Crimes

Enterprise Risk

Mitigation Solutions

(ERMS)

✓ AML Module Complete Complete

ACH Fraud TBA* TBA

Wire Fraud TBA* TBA

Deposit Fraud TBA* TBA

Check Fraud TBA* TBA

Insider Fraud TBA* TBA

Card Fraud TBA* TBA

CTR TBA* TBA

Development GA

JHA SafeGuard

Premium OFAC Complete TBA

Development GA

* Dependent on development schedule with SAS

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

Page 25: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

06 Platform Initiatives

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

WKFS Expere Forms

OnBoard Deposit Integration 6/30/2019 9/30/2019

OnBoard Lending Integration 9/30/2020 12/31/2020

Development GA

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

Page 26: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

07 Integration Initiatives

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

Processing Services 5/31/2019 10/31/2019

Development GA

Sheltered HarborCommercial Lending

Center Suite (CLCS)

Mobile

Enhancements Complete 3/31/2019

QuickDecision

Integration - IDologyComplete 3/31/2019

QuickDecision

Digital RenewalsComplete 3/31/2019

QuickDecision

Integration Plaid3/31/2019 4/30/2019

Development GA

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

Page 27: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

07 Integration Initiatives

Cross

Product

GADevelopment

Enterprise

Framework

Development GA

Additional Enterprise Events

6/30/2019* 6/30/2019*

Enterprise Notification

System Adoption 6/30/2019* 6/30/2019*

Enterprise Multi-Factor

Authentication6/30/2019* 6/30/2019*

* Multiple functionality, some may be available sooner.

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

Add support for additional loan

history elements for ERMSComplete TBA

Additional CLCS Integration Complete 5/31/2019

Add functionality to allow

Banno external transfer to place holds on credits

4/1/2019 6/30/2019

Relationship 360

Enhancements5/31/2019 6/30/2019

x Consolidated Customer Care Delayed Delayed

Page 28: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

08 OutLink Initiatives

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

Disaster Avoidance

Development GA

jhaCall Center

Development GA

OutLink Data

Encryption at Rest

✓OutLink Data

EncryptionN/A Complete

Development GA

✓Full Service Credit –

Credit Card SupportComplete Complete

Chat – Call Center 3/31/2019 4/30/2019

Disaster

Avoidance/iSeries Data Replication(iASP)

Complete Complete

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

Page 29: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

9 Regulatory

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

Regulatory

Development GA

✓ 2018 IRS Tax Functionality/EOY Complete Complete

✓ FAIM 3.0.5 Complete Complete

FAIM 4.0 5/31/2019 8/1/2019

Beneficial Owner Phase 2 6/30/2019 7/31/2019

FDIC Call Report Changes Ongoing Ongoing

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

Page 30: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

10 Process Improvement

Complementary Quote

Process Improvement

Complementary Quote

Process Improvement N/A 6/30/2019

Development GA

Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

✓ Complete | In-Process | Not Started | Date Changed | x Missed Commitment

Core Migrations

Process Improvement

Focus on improvements to assist with

technology evaluations and Inhouse to Outsource transitions

Ongoing

Page 31: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2019 Jack Henry & Associates, Inc.®31

Mark Unplugged

Page 32: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2019 Jack Henry & Associates, Inc.®32

Acquisition Update

Page 33: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2019 Jack Henry & Associates, Inc.®33

Strategic Perspective

➢ JHA Open Banking

➢ DataLake

➢ Bots

➢ Artificial Intelligence

➢ Mobile First / Cloud First

Page 34: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

Q&AQ&A

Page 35: Jack Henry & Associates, Inc. CIF 20/20 Fireside Chat 2019 ... webinar... · 1© 2019 Jack Henry & Associates, Inc.® ® CIF 20/20 Fireside Chat – 2019 Spring Update Jack Henry

© 2018 Jack Henry & Associates, Inc.®35

Contact Information

Stacey Zengel – [email protected]

Mark Forbis – [email protected]

Greg Adelson – [email protected]

Susan Geiss – [email protected]

Kevin Sligar – [email protected]

Leo Mallamaci – [email protected]

Joel Thomas – [email protected]