jack henry & associates, inc. cif 20/20 fireside chat 2017 ... 2020 fireside chat (2017).pdf ·...

© 2016 Jack Henry & Associates, Inc.®© 2017 Jack Henry & Associates, Inc.®

CIF 20/20 Fireside Chat – 2017 update

Jack Henry & Associates, Inc.®

© 2017 Jack Henry & Associates, Inc.®

Legal Disclaimer: Dates contained in this document are

provided as estimates only and can be changed at any time

at the sole discretion of Jack Henry & Associates, Inc. This

information may not be incorporated into any contract and

should not be relied upon in making purchasing decisions.


BEC 2016: Record Attendance - 2,170

• CIF 20/20 370

• Core Director 101

• SilverLake 842

• CEO Forum Attendees 116

• Guests 59

• Prospects 20(representing 14 banks)

• Jack Henry Associates 387


National and Regional User Groups (RUGS)

• CIF 20/20 Board

– President: Mary Janzen, Coulee Bank

– Vice President: Todd Hamm, Bank of Clarendon

Gulf States Northern Illinois South Central

Southwest South Carolina Oklahoma Sooners

Midwest North Rocky Mountain Heartland (OH,PA,WV)

Texas Mid Atlantic Smoky Mountain

Northeast Great Lakes Arkansas/Mississippi/Tennessee

Midwest South Midwest Central


Thank You for Your Business |

Welcome!


Your Presentation Team Today

Mark ForbisChief Technology Officer

Ron MosesConsumer & Commercial GM

Stacey ZengelJH Banking President


Presentation Support Team

Kevin SligarSr. Director, Software Eng.

Susan GeissBanking Operations GM


• A LOT of listening

• Visiting with many customers and prospects

• Melding together the JH Banking team and brand

• Enhancing our customer communications

• Working very closely with our sales team

• Analyzing our business

• Planning for the future

• Thinking through how we can be even better

So, what have I been doing all year?


• Merger & Acquisitions

– Continuing at a steady pace compared to prior years

• In-To-Out transactions continue

– Security, regulations, and technical talent attraction driving outsourcing

• Competition for new business is very keen

– Consultant driven

– Price sensitive

– Term & conditions almost always heavily negotiated

• New business often payments or consumer driven

• We have an accountability, innovation and delivery focus

• We have an efficiency & process improvement focus

Our JHA Banking Brand Environment


• Loans are returning to “normal”

• Payments & consumer culture

• Marketing influence – CMO

• Employing a “Self Service Strategy”

• Margin Compression = Pressure on Fee Income

• Bank Management Churn including “Generational” Turnover

• Branch Repositioning & Re-Sizing

• Vendor Management

• Efficiency Focus

Banking Industry


• Enhancing our customer communications

– “Fireside Chats”, “Top 10” priority lists, customer visits, daily announcements

• Knocking down the perception of any silos

– Providing an increased JH Banking Brand view to customers

• How can we gain efficiency & improve as a brand?

– Continuous Process Improvement, Blue Hammer

• Sales - Continuing our momentum

– 2013-2016 – 77 customer additions

• Staying Focused on our Top 10 priorities

– Communication - Execution - Accountability

Key Items on My Radar


Look For The Signs

= Missed Commitment

= Completed

= In Process

= Date Change by Jack Henry (will also have accompanying reason)


Jack Henry Banking FY2016 “Report Card”


FY2016 Jack Henry Banking Top 10 List

SilverLake Available Now ✓All screens with 2016 ✓

CIF 20/20 Available in 2016 ✓All screens in 2016 ✓

Core Director Available with R2015 ✓Xperience framework with R2016 ✓

Teller SilverLake Teller Available ✓CIF 20/20 Teller Available ✓Core Director Teller – R2017

Roll-out Formed JH Banking Client Services ✓

Education Updating eLearning for Xperience in process

1Xperience


2Branch

Anywhere

SilverLake - Available Now ✓

CIF 20/20 - Available Now ✓

Core Director - Available Now ✓

ARGO - Account opening dependent upon platform services

OnBoard - Account opening dependent upon platform services



Branch Anywhere


3JHA Strategic

Initiative

Support

Mobile - Consumer & Commercial, Banno

Commercial Cash-Management - Available ✓

Treasury Management - CY2017

OnBoard Deposits - SilverLake & CIF 20/20– Available ✓

ACH Manager Integration – SilverLake & CIF 20/20 - Available ✓



4SilverLake

Real Time

Business Services - R2016 ✓

ACH, Check - batch services – FY2017



5Multi-Billion

Dollar Project

Comments:

• Documenting functionality of our banking product

offerings by asset tier ✓

• Documenting product life cycle status of our

banking product offerings ✓



6OutLink

Disaster

Avoidance

iASP Implementation

• Replacing software replication (MIMIX) with

hardware replication. CY2018 target ✓



7JHA Call

Center

Expansion

Sales Focus - We have hired four sales Associates ✓

Focusing on Overflow - M&A, Card re-issues, etc. ✓

Focusing on After Hours - Competitive advantage for our banks ✓

SilverLake - Available ✓

CIF 20/20 - Available ✓



8Power On &

Workflow

Deliver the Banking Marketplace. ✓


Comments:

• A customer must have Xperience to access the marketplace.

• Rights will have to be granted by a customer’s administrator to

access the marketplace.

• The Marketplace can be then accessed from the For Clients

Portal – Tools & Administration.


9User

Acceptance

Test (UAT)

User Testing Options

• Integrated & Non-Integrated ✓

Comments:

• Document Product Support of UAT ✓



10JH Banking

Process

Improvements

• Client Notification Improvements

• eLearning Training Update Process Improvement ✓

• Implementation Analyst Time to Contribution ✓

• iSeries Core Defect Improvement Plan

• Item Processing Automated Memo Post

• Item Processing Center X9 Capture Improvements



Regulatory changes can impact our top 10.Dates contained in this document can be changed at any time at the sole discretion of Jack Henry & Associates, Inc.

INTEGRATION

INITIATIVES

BLUE

HAMMER

PROGRAM

PAYMENTS

INITIATIVES

CASH

MANAGEMENT

INITIATIVES

PROCESS

IMPROVEMENT

INITIATIVES

ENTERPRISE

RISK

INITIATIVES

PLATFORM

INITIATIVES

1 2 3 4 5

6 7 8 9 10

MOBILE

INITIATIVES

ENTERPRISE

MESSAGING &

ALERTING

INITIATIVES

OUTLINK

INITIATIVES



1MOBILE

INITIATIVES

Banno Mobile• Transfer & Loan Payment Improvements – ✓

• Check Image support – ✓

• Basic eStatements (view only 4|sight only) – TBD

• 3D Touch support of iOS – TBA

• Treasury Management Integration – TBA

Banno People• User activity timeline – ✓

• Reports (User Activity, Product Activity, Money Movement Activity) – ✓



1MOBILE

INITIATIVES

Branch Anywhere• All Cores - Available ✓

• Account Opening - See platform initiatives

• Commercial Cash Management - TBA

• Treasury Management Integration – TBA

• ENS Communication - TBA

goDough• User Interface enhancements – 6/30/2017

• Password expiration prompt & end initiated password change – ✓

• Treasury Management Integration - TBA



PAYMENTS

INITIATIVES

2 EMV• Rollout continues - Available ✓

Fraud Concierge Services• Beginning to work with clients on proactive fraud strategies – ✓

• Launch – 12/31/2016

Faster P2P Settlement• Ability to receive money on Visa debit card vs checking acct. ✓

• 3rd Party Provider Evaluation – 12/31/2016

Full Bill Detail (iPay)• Complements existing ‘summary info’ ✓

• 19 Payees available today ✓

• Enable eBill Detail for 80% of eBill activity – 4/1/2017



PAYMENTS

INITIATIVES

2EPS New Biller Direct Solution - SmartPay Biller Direct

• Convenient electronic bill presentment and payment (EBPP) solution – ✓• Allows businesses to:

Store, view and deliver invoice information to their customers

Facilitate online collection of amounts due

Export payment data files.

Cardholder Awards and Campaigns• Working to completely revamp our approach to driving increased card users and

transactions – TBA

• Finalizing Vendor decision – 12/31/2016


Digital Wallets• ApplePay-JHA has 12.5% of entire issuer market - Available ✓

• BETAs in process for Samsung-Android Pay -10/30/16


Cash

Management

Initiatives

3 Commercial Cash Management

• SilverLake Available ✓

Treasury Management

• SilverLake – beta CQ1 2017/GA Q2 2017

Comments:

Commercial Cash Management

• Currently only available to SilverLake customers

• Actively evaluating ability to offer to CIF 20/20 customers



Enterprise

Risk

Initiatives

4Fraud Management System Conversion to Falcon

• Parallel scoring since Oct 2015

• Early adopters in May 2016; full conversion in June 2016

Enterprise Risk Mitigation Solutions (ERMS)• AML Module – 05/01/17 (SilverLake beta)

• Fraud Module

• Card Services Module

• eFraud Module

• CTR Module


Cardholder Alerts and Controls• Working with outside vendors and JHA mobile on solution - 06/30/17


Platform

Initiatives

5OnBoard Deposits

• Expose Account Origination Business Services – 03/31/17

• Performance improvements (next phase) - CQ1 2017

• High priority Streamline identified gaps – through 06/30/17

• Core Director availability – CQ4 2017

• WKFS Expere Integration – CQ4 2017

OnBoard Loans• Core Director early adopter availability – 06/30/17

• Expose Account Origination Business Services

Late calendar Q1 2017 (initial coding complete, awaiting beta)

• WKFS Expere integration – ongoing through calendar 2017

• Military Loan Act – 09/30/16 ✓



Blue Hammer

Program

6Product

• Banking Core strategy – 1/31/2017

• Customization Review - ✓

• iSeries Core Defect Management – 03/01/17

• Additional Product Features List – 12/31/16

• Xperience technologies roll-out - Green Screen & Browser Laid to Rest– 12/31/18

Services • Customer Program Management - ✓

• Implementation Project Management consolidation – ✓

• Improved Incident Notification (Internal) - 12/31/16

• Improved Downtime Coordination– 10/30/2016 ✓

• Improved Incident Notification (Customers) - TBD

• Service Level Standards support in jSource – 03/31/17

• User Acceptance Test (UAT) improvements – Phase I ✓ Phase II TBD



Blue Hammer

Program

6Sales

• Billion dollar sales enhancements – 12/15/16✓

• Product demonstration enhancements – 12/15/16✓

• Sales tools automation* – 12/15/16✓

• Continuing Education Curriculum* - 12/15/16✓

• Prospecting and nurturing campaign* - 12/15/16✓

Marketing • BEC Planning – 11/30/2017

• SI Planning – 05/30/2017✓

• Internal Initiative Visibility ✓

• JHA Banking Marketing Plan✓

Legal • Contract Modernization- Phase I

• Phase II – 12/31/16

• Phase III In Process – 2/1/2017

• CWR standardization –


*Complement to Blue

Hammer Program


Enterprise

Notification

Services (ENS)

7Enterprise Framework - Available ✓

Framework Adoption with e-mail support • Teller support - ✓

• 4|sight support - ✓

• Treasury Management – 6/30/2017

• Commercial Cash Management – 3/31/17

• CPS OTP Services – 6/30/17

• Synapsys – 6/30/17

• Other Products – TBA

Framework Adoption with text support • iPay - Beta target 2/28/2017

• CPS OTP Services – 6/30/17

• Synapsys – 6/30/17

• goDough, Banno, NetTeller – TBD

• Other Products- TBA



Integration

Initiatives

8Enterprise Integration Competency Center

• Organizational unit for governing application integration

• Serves as discovery and scoping efforts for JHA’s integration activities

• JHA Management submitted & reviewed by EICC Committee

• Once approved, committed to development backlog


• All Cores: Same Day ACH

• All Cores: Financial Performance Suite

• All Cores: R360 with NetTeller – TBD

• All Cores: RDA Integration – 3/1/2017

• Teller Capture/Thin Client Support – 6/30/2017

• Onboard/NetTeller Integration for Opening Accounts


Integration

Initiatives

8 Commercial Lending Center • Contact & Account Information into CLC – 4/12/17

• Export Function with CLC - 12/15/2016

• Import Function with CLC - 12/15/2016

• API Build – 4/13/17

• Add Enterprise Workflow as a module – 4/13/17

• Integration between CLC and Synergy – 7/31/17

• Leverage ODI – 7/31/17

• jXchange Provider – 7//31/17

Cadence

• Administer secured lines of credit, asset-based lending, and other forms of

commercial finance on a single platform – 3/31/17

• CLC to CLMS Integration – 7/31/17

• CLMS to become provider on jXchange – 11/15/17



Outlink

Initiatives

9 Disaster Avoidance• ASP (SAN Replication)

• Allen (SilverLake) July 2017

• Charlotte (CIF 20/20) November 2017

OutLink Communication Strategy• Improved Critical Incident Notification (Internal) – 12/31/2016

• Improved Critical Incident Notification (Customer) – TBD

• ENS Automated Incident & Operations Notification (Internal) – 12/31/16



Process

Improvement

Initiatives

10iSeries Core Defect Process improvements

• 03/01/2017

X9 Capture (item processing centers)• 08/31/2016 ✓

Pre-EOD process improvements• 09/30/2016 ✓

support cases• 09/30/2016


Automated Memo Post• TBD


Process

Improvement

Initiatives

10 Implementation ImprovementsWorkshops designed to update existing deployment processes, reducing

backlog and implementation times.

• Xperience & Synergy/Express – 10/07/2016 ✓

• Xperience & Teller – 11/10/2016 ✓

• EWF – 12/10/2016 ✓

• Xperience & 4|Sight – TBD

• UAT Deployment - TBD



Future

Considerations


Block Chain• Just completed our proof of concept using MultiChain

• Simulated moving money from person A to person B through 4 Fis

• Primary concerns to date – speed, lack of standards and regulation

• Technology is likely some years away

Faster Payments ‘Hub’.• Integration to allow transactions to settle outside of standard methods

(ACH/Card rails)

• Less expensive/faster transactions.

• Banking Core Use Case – 6/30/2017

Credit Card Processing• Analysis continues


Future

Considerations


CECL• “Current Expected Credit Loss Model”

• New methodology: recognize expected lifetime losses at origination

• New product - CECL Datastore and Validation underway – Feb/Mar 2017

• New product - CECL Analysis and Reporting underway – Oct/Nov 2017


Top 10 updates will be provided quarterly

to your CRM and Sales Executive


Submit your Questions now

through WebEx.


• Joel Thomas – [email protected]

• Kevin Sligar – [email protected]

• Mark Forbis – [email protected]

• Ron Moses – [email protected]

• Stacey Zengel – [email protected]

• Susan Geiss – [email protected]

Contact Information

mailto:[email protected]






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