phil tollison, kent potterton, susan adamson - … · 1© 2017 jack henry & associates, inc.©...
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© 2017 Jack Henry & Associates, Inc.®1 © 2017 Jack Henry & Associates, Inc.®
The Future of JHA Card Processing Solutions™ and How You Can Benefit
October 12, 2017
Phil Tollison, Kent Potterton, Susan Adamson
© 2017 Jack Henry & Associates, Inc.®2
Legal Disclaimer: Dates contained in this presentation are provided as estimates only and can be changed at any time at the sole discretion of Jack Henry & Associates, Inc. This information may not be incorporated into any contract and should not be relied
upon in making purchasing decisions.
© 2017 Jack Henry & Associates, Inc.®3
Agenda Introductions Partnership Overview Benefits and Integration High-Level Review
Cardholder Experience Operations Experience Risk Management – Transaction and Portfolio Analytics Loyalty Commercial Cards
Summary
© 2017 Jack Henry & Associates, Inc.®5
Processing System (switch) Authorizations Plastics & Personalization Stand In Portfolio Risk Tools ATM Driving Statements
Partnership Overview
Support Tools Back Office Portal Analytics Loyalty Real-Time Fraud Tools Training for JHA Support for JHA
Core System FI Training & Support Call Center Managed Services
Fraud Management Settlement Consulting Services
© 2017 Jack Henry & Associates, Inc.®6
Leverage API’s for integration to Jack Henry online and mobile banking applications
Streamlined client portal
Our clients will continue to receive the superior service levels that differentiate JHA from all other providers in the industry
Enhanced real-time fraud monitoring and new fraud mitigation tools
An active/active transaction processing environment
Integrated loyalty solutions
Comprehensive data analytics
Debit and full-service credit card processing
CPS
It’s All There & Improved
© 2017 Jack Henry & Associates, Inc.®9
Active/Active Benefits
• Eliminates:– Untimely cardholder declines at POS– Stand in processing and ATM outages– Staff disruptions to troubleshoot down terminals and reconcile
advices– Afterhours crisis and on-call events
• Secures FI reputation for providing dependable service to cardholders and ATM users
© 2017 Jack Henry & Associates, Inc.®10
Real Time Decisioning
• Denies transactions at point of authorization • Reduces overall fraud losses • Reduces number of chargebacks • Protects card program profitability
© 2017 Jack Henry & Associates, Inc.®11
STAR® Network – Benefits
11
The STAR Network • Shared ATM access in
1979
• Combination of 10+ regional U.S. debit networks
• PIN-secured purchasing in 1983
• Nearly 3,800 Financial Institution Members
• Nearly 470,000 ATMs
• 54,000 + Surcharge-Free ATMs
• Over 122M STAR-branded debit cards
© 2017 Jack Henry & Associates, Inc.®12
Centralized Command & Control
Whether it’s fraud management, analytics, loyalty, disputes, or reporting, you will be able to manage both your debit and credit portfolios from a single back office application.
Of course all of these systems are supported by JHA’s first class supportteams should you need them.
© 2017 Jack Henry & Associates, Inc.®16
Terminal Driving Content Management
Cross-sell relevant products and services Easily customize graphics and content on demand Reinforce your brand
Targeted Marketing Deliver unique marketing messages to the ATM screen and receipt Target groups of cardholders or individual cardholders Target groups of ATMs or individual ATMs
Deposit Automation Transaction Personalization
© 2017 Jack Henry & Associates, Inc.®18
JHA will now be able to offer full service credit to our clients.
Integrated tools give staff the ability to manage credit accounts at the system of record (First Data) while within the core.
Consistent User Interface (UI), access, and tooling enables you to manage both credit and debit portfolios.
Leveraging a suite of currently-available API’s will give access to online and mobile customers.
Module Review - Full Service Credit
© 2017 Jack Henry & Associates, Inc.®19
Full Service Credit Processing at CPS
A Comprehensive End-to-End Solution
Cardholder loyalty solution
Promotional rate capability & balance transfer
Portfolio consulting
Marketing campaigns
Visa Signature® & World MasterCard®
Comprehensive risk scoring
Portfolio risk automation
Fraud detection & prevention
Neural network
Comprehensive dispute support
Account residence & maintenance
Data analytics & report management
Settlement automation
Real time & Core interface capabilities
Plastics options including EMV
Card carriers and statements
Online account access
Cardholder alerts
24 x 7 call center support & service
Cardholder Experience
Back Office Operations
Risk Management
Portfolio Growth
© 2017 Jack Henry & Associates, Inc.®20
Create Top-of-Wallet Cards
EMV
DigitalDesign Your Own
Card
FlatInstant Issue
© 2017 Jack Henry & Associates, Inc.®21
Leveraging Segmentation of Customers
Present Statements and Online Messaging Customized by SegmentDynamically change the presentation to be more relevant
Submit Marketing Images and Content per Segment
Unique graphic for Affinity different from Affluent
Send File to Jack Henry to Load Into Card System
M=Millennials, S=Small Business
Identify Segments and Assign Customers
Ex. Millennials, Small Business, Affinity
© 2017 Jack Henry & Associates, Inc.®27
Fraud Strategies for Debit and Credit Cards Over 300 decision elements available for
strategy use Neural network utilized / latest FICO
models Consumer and merchant based scoring
Real time decisioning for all card transactions New tools like Ethoca to stop fraudulent online purchases
from shipping
Zip Distance
Velocity checking – h/m/s
VAA/EMSSpecific $ amount to the penny
Tran Amount
Fraud Behavior
Merchant Country
Entry Mode
Sic/Cat Code
Card Acceptor
ID
© 2017 Jack Henry & Associates, Inc.®29
Allows cardholders to conveniently control when, where, and how their cards can be used.
Turn card off and on
Decline or alert on specified
transaction types
Control dependent cards
Decline or alert on international
transactions
Decline or alert based on location and region controls
Decline or alert if transaction exceeds threshold amount
Decline or alert on specific merchant types
© 2017 Jack Henry & Associates, Inc.®31
Module Review – Analytics
Interactive visual dashboardsthat highlight product
performance against major benchmarks.
Data mining tool for creating custom insights. User
experience designed for both novice and seasoned data
users.
Productivity saving toolset for accessing and extracting
information from processing system reports.
JHA InsightReportVue PerformanceVue DataVue
JHA InsightJHA Insight
© 2017 Jack Henry & Associates, Inc.®36
Module Review - AnalyticsJHA Insight
CommunityVue
JHA InsightCommunityVue
JHA InsightCommunityVue
© 2017 Jack Henry & Associates, Inc.®38
What Loyalty has Taught Us
Approx. 70% of all active Credit accounts have a rewards component Cardholder average monthly spending on rewards cards continues to
grow – rewards Cardholders spend 2 – 3x as much as non-rewards Cardholders
Cash is king in terms of rewards redemption choices with 45% of cardholders saying it is their most preferred redemption item
Merchant-funded rewards excite consumers and help accelerate reward point earnings
Cardholder’s expect more than just an airline seat from a travel rewards program – it’s about all travel and unique experiences
© 2017 Jack Henry & Associates, Inc.®3939 ǀ 10/16/2017
THE INFORMATION CONTAINED HEREIN IS PROPRIETARY AND CONFIDENTIAL TO PSCU AND REPRODUCING, COPYING, PUBLISHING, OR REVEALING ITS CONTENTS, IN WHOLE OR IN PART, IS EXPRESSILY PROHIBITED.
CPS’s Loyalty Options
Points program for CardholdersMerchandise and Travel plus options for Gift Cards and Cash
Points program for all CustomersNot a Cardholder, no problem – reward their loyalty
Cash-only for CardholdersRebate on set schedule or Cardholder ‘on demand’
© 2017 Jack Henry & Associates, Inc.®41
Point Summary - Display Points Earned
Total Points Available to Redeem displayed on top of each page of the website
© 2017 Jack Henry & Associates, Inc.®43
JHA Rewards in one site, consistent, fully integrated navigation on every page of the website
Integrated NavigationOTHER PROGRAM: opens 4 browser windows to display rewards options, or return to HOME page
© 2017 Jack Henry & Associates, Inc.®45
Promo/Bonus Points – Drive Behavior Transaction Level Rewards (TLR)
• Build ‘top-of-wallet’ behavior with promotional points Offer bonus points for activation and initial use Give double points during a specified time-frame such as
holidays or Black Friday Use merchant codes to reward transactions such as
groceries and gas purchases or home improvement retailers Available Parameters
• Merchant Category Code• Transaction Date• City/State Codes• Custom Account-level Parameters
© 2017 Jack Henry & Associates, Inc.®48
THE INFORMATION CONTAINED HEREIN IS PROPRIETARY AND CONFIDENTIAL TO PSCU AND REPRODUCING, COPYING, PUBLISHING, OR REVEALING ITS CONTENTS, IN WHOLE OR IN PART, IS EXPRESSILY PROHIBITED.
Administrator – Card Management
PA can assign accounts to correct department Allows real time updates for credit limits and authorization
strategies Ability to set up an Approver Can create new accounts Order plastics Make an online payment Schedule auto payments
© 2017 Jack Henry & Associates, Inc.®49
THE INFORMATION CONTAINED HEREIN IS PROPRIETARY AND CONFIDENTIAL TO PSCU AND REPRODUCING, COPYING, PUBLISHING, OR REVEALING ITS CONTENTS, IN WHOLE OR IN PART, IS EXPRESSILY PROHIBITED.
Cardholder – Full View
Full View Cardholder Dashboard designed for high volume cardholders –that uses features such as hierarchy, cost allocation, splitting and approval workflow
© 2017 Jack Henry & Associates, Inc.®50
THE INFORMATION CONTAINED HEREIN IS PROPRIETARY AND CONFIDENTIAL TO PSCU AND REPRODUCING, COPYING, PUBLISHING, OR REVEALING ITS CONTENTS, IN WHOLE OR IN PART, IS EXPRESSILY PROHIBITED.
Transactions: New Simplified ViewQuick Find: finds all transactions that matches the string entered
Menu appears on all screens and you can navigate immediately to other screens
© 2017 Jack Henry & Associates, Inc.®52
Typical Migration Plan180 Days Prior:
Kick off Project
60 Days Prior:Pre-Migration Training starts
Migration:
60 Days After:Post-Migration Support
TBD based on FI Preference:ATM Migrations start late 2018